El Al Israel Airlines

Not Verified | I’m never flying El Al to Israel again. BOS-TLV, December 2019. Flight was operated by a 12-year-old 777 (4x-ECF) so not an old plane, but the seats were horribly outdated. My seats bed feature didn’t work (the motor for the recline was broken) and every seat in business was full so I couldn’t sleep the whole flight. Archaic IFE didn’t work either, surprise surprise. Seats were uncomfortable and incredibly narrow for business class - 7 seats across is almost unheard of today for a business product. What makes it worse is that El Al was almost double the price of other airlines and instead of getting more you get less. I can’t stand the fact that Boston is the only destination in North America that el al serves without the 787 Dreamliner. Pathetic. Crew were rude and had no intention of making me happy. Never, ever fly El Al’s old airplanes.

✅ Trip Verified | San Francisco to Tel Aviv. KLM- Air France lounge in SF is the one you get if you are a premium passenger its below average and old without showers. The 787 business class is nice and up to date configuration with aisle access from every seat. Food is not great and how they serve it in one tray is not premium at all, no real bar service for food and drinks during this long flight. Aircrew is great.

✅ Trip Verified | Real business class for 2ourflight. Seats in 2x2 configuration, aperitif and diner served. Dinner was cold dishes only - why? if it was a warm dish I would applause. Cabin crew was as professional and nice. WIFI works good and free.

✅ Trip Verified | Tel Aviv to Vienna. Both flights were delayed, only on our return flight an excuse and explanation was given. Both flights were oversold and especially in TLV they even tried to seperate groups which is in my opinion an absolute no-go. The planes did not look very inviting (cleaning was certainly reduced to a minimum). Crew was quite nice on the flight to TLV (experienced and mature crew members) but on the flight back there was not even a hint of a smile (young ones but certainly with no motivation). Service was quite surprising - somehow I thought on a 3,5 hours flight there would be offered a bar service (or at least a possibility to purchase drinks) but they only distributed medium-size water bottles and an overheated sandwich which had no taste at all. Seats were not comfortable at all. I assume for the chaos at the airport in TLV EL AL is not really responsible but the check-in area looked and felt extremely disorganized. Really feel sorry for those people who have to use it frequently.

✅ Trip Verified | Budapest to Tel Aviv with El Al Israel Airlines. This is the absolute worse airline to fly with. I fly 3 times a year, I have never had a problem this serious with an aircraft. Their customer service is a joke. No one answers. The website doesn’t work when you want to check in or order a luggage. Do yourselves a favor and don’t fly with this airline.

✅ Trip Verified | I had an extremely pleasant journey. The premium economy product outranks other airlines on that route. The staff are very friendly and attentive, seats extremely comfortable and go back quite far and the pillow and blankets are soft and cosy. The food was outstanding and the entertainment plentiful. There is also free basic wifi for whatsapp and email and works really well.

✅ Trip Verified | Boston to Tel Aviv. Was heading to Israel to Volunteer for The Jewish farmers in Samaria. Some of the staff was very abrasive, while others were very nice. We'r were loaded onto the plane and sat there for 3 hours until they finally canceled the flight due to mechanical issues. It then took an hour and a half to get our baggage. We had to pay for our own hotel rooms for 2 nights with the promise we'd be reimbursed. Then the flight was delayed because the pilot wasn't in the plane on time and the catering service wasn't there. I thought El Al would be the best way to fly to Israel but now I'm thinking not.

✅ Trip Verified | Tel Aviv to Berlin. Flight left on time and arrived before schedule. Spacious dedicated business class cabin, friendly and efficient crew. Food was nicely presented, fresh and flavourful. Business Class service at and in El Al quite good. Very pleasant journey.

✅ Trip Verified | Barcelona to Tel Aviv. One of the last flights of the 747 for El Al before they will be replaced by the new 787 8 or 9. Well it was a vintage flight with an old aircraft that we all loved. The business seats are like they are from the 90's so no real flat bed and the audio was very old without VOD etc. Service was good as usual but food was embarrassing. El Al changed the menu and now serve only sandwiches for EU flights. Very basic, poor and absolutely not enough for an almost 5hr flight.

✅ Trip Verified | Tel Aviv to Munich. Absolutely horrible staff. Asking same questions again and again. Then did extra checks on my suitcase. I had liquids placed inside which were nicely wrapped up. They removed the wrappings and padding when checking the inside of my suitcase. When I opened my suitcase everything was spilled over. In fact from my window seat (40K) I witnessed the mishandling of my suitcase. They first threw it on the ground and then threw it on the conveyor belt. I would never fly with this airline ever again.