Egyptair

Flew London to Luxor return in August. Plane 737-800 - too small for a 5.5 hour flight. Could not follow seat allocation - travelled as a family and were split up - others complained of the same issue. Flight delayed going out by nearly 1 hour and was also delayed on return. Food reasonable. Drinks very limited and served in a flimsy white plastic cup. In flight entertainment poor - 2 films neither entertaining! No Western or classical music channel available. Because plane was small only overhead screens. On return seated at the rear of the plane and was overcome by air freshener used by the constant use of toilets. Cabin crew lacked warmth one or two didn't go out of their way with customer service. A real concern over the lack of safety procedures. Safety film shown on overhead TVs but too much going on that caused a distraction. Around me 5 seats were not in a full upright position security guard on plane used phone right up to take off & his bag sat on the seat rather than under it or in the overhead locker. Large crew bag also unsecured on landing at Heathrow. Sorry but far behind in most areas compared to other airlines.

Outbound trip to Johannesburg MS840 and connecting flight MS777 2nd and 3rd August 2014. The catering equipment from Johannesburg to Cairo is somewhat dated. I noticed that the food serving units are old and basically unserviceable at one point food trays fell to the floor as the door would not shut properly. The Cabin staff although trying to do their best were not cognizant of flight safety a passenger sitting on Seat 32 both in the takeoff mode and landing mode did not put his seat up to upright and although it was obvious that he was crowding the passenger behind the cabin staff made no attempt to inform the passenger that he should place his seat in the upright position. Flight from JNB to CAI: Toilets again were flooded dirty and not checked during the flight. Some of the central TV screens were inoperative and inflight entertainment was negligible. I never saw one of the flight crew smiling. The food was exactly the same menu as two weeks before. Embarking on the CAI leg to LHR confusion at G002 Gate whereby only one security portal was in operation with space between the entrance door to the actual security area was grossly too small thereby building up an uncomfortable length of time for waiting and squashed standing in that diminutive area. All announcements were first in Arabic with a fairly long narrative on each announcement. However when translated into English a 3 minute Arabic announcement finished up as about a 30 second transmission in English in any event it was very difficult to understand the crew member making announcements in English. Cairo airport has very little in assorted shops other than dozens of Duty Free stores there was not one that sold over the counter pharmaceutical medication. There was not sufficient reading or International Newspapers available. On landing there was a 35 minute wait for clearance when normal European Airlines takes less than 5 minutes. Finally luggage was not delivered to the terminal for over an hour.

Flight MS-904 DXB-HBE on A320. The flight time was accurate food was good but they have to change the way of cooking the chicken! No personal in-flight entertainment screen only over head screens.

JNB-CAI-JFK in August 2014. All flights on time. Egyptair requires all checked luggage from JNB to be shrink wrapped prior to check in - this is a complimentary service but becomes a bit of a free for all. Ground agents are provided by JNB are disinterested and not very organized. First segment economy on A330-200; second segment business on 777-300ER. A330 with an older interior - no IFE but seat comfort quite good as pitch was not to the latest sardine standard. Food decent and service just fine. 777-300 with pitched lie flat seats (a little worn) decent IFE and pleasant service. CAI premium lounge small and underwhelming - there appears to be a larger one under construction. CAI itself acceptable by international standards with ok shopping and restaurant options. CAI did feature somewhat confusing and frequent security arrangements/document checks - not unexpected frankly.

We three of us flew from LHR to LUX and return in economy. The lane used on this route currently is a 737-800 with a 3x3 seating configuration with a central aisle. The flight out left 30 minutes late but made up 20 of those in the air. The service on board was fine but the food quite poor. Landing at LUX was quite bumpy too. The return sector was again late this time by 40 minutes but what made that annoying was the flight crew turning up and walking past the waiting passengers at the gate at the time of scheduled departure rather than before as anyone would expect somewhat unprofessional. Again the flight to Heathrow was uneventful but poor food. In both sectors the cabin was almost to capacity but no-one or only a couple at most in business. The IFE is from overhead screens not seat back unless in business.

Flew Cairo to Luxor on Egyptair express EMB-170. Fantastic morning flight in business. Friendly efficient crew and great ground service from checking in to boarding. A huge breakfast on the flight with a selection of cheeses croissants toast juices and coffee. A great flight and highly recommended.

Flew London-Dar Es Salaam via Cairo. Boarding was shambolic and done last minute. Waited 2 hours on plane before takeoff and we had a connecting flight in Cairo with 1 and a half hours transit time so obviously late. In Cairo although many of us were late for connections still had to go through 2 security gates. Rushed into our connecting flight that was waiting for us but it didn't fly until 50 minutes later. Meals were the same on both flights and were terrible. Staff were friendly but not helpful promising to bring water tea meals (I was fasting and needed a later meal) but never delivering. Plane was newish and it's condition was good and clean but leg room was very cramped. If I can avoid it in future I will.

I have flown Dubai to Cairo many times on Egyptair. They operate 2 aircraft's: Boeing 777-300 and Airbus 330-300 (both are new but the airbus 330 has wifi and aero mobile services). The inflight entertainment was satisfactory meals were okay and the staff are better than before (Egyptair has improved since joining Star Alliance group). I would recommend you check the aircraft type before selecting flights on Egyptair.com.

Used Egyptair for a family trip round trip JFK-CAI-AMM. Flew over in business class. Returned in economy. Overall a good experience. 777-300 for JFK-CAI. Business: Business class hardware comparable to other carriers I've flown (BA Lufthansa United). Full lie flat seats. 3-4 course meal presented on elegant patterned china. Food was good. Selection of tasty fruit juices offered instead of boarding cocktails. No alcohol served on board. Not a big deal to me. Coach: A/C power at seats. Coach food OK. Wife's chicken dish was tasty curry. My beef dish was sort of attempt at stroganoff. Completely punctual on all segments. Be prepared for lots and lots of security screening on your CAI transfers. Leave time to get to your gate. Luggage delivered with no problems. IFE selection somewhat limited but still had enough choices to keep me occupied. They are in Star Alliance - watch for saver rates on award travel.

Flight MS 735 From Cairo-Istanbul on Boeing 737-800 was fine but no entertainment at all. Food was good crew wasn't bad but when I was coming back from IST-Cairo crew were bad and the entertainment was non-existent unlike other airlines. Check-in is fine. boarding was not bad.