Eastern Airways

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
5/10
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5/10

Eastern Airways customer review

IOM-NCLNCL-ABZ. Great little airline very personal service form the point of check-in to inflight service. Both flights only half full so made the experience very pleasant. Extremely efficient and takes the edge in levels of service.
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4/10

Eastern Airways customer review

First time on Eastern - Stansted to Manchester return. Excellent aircraft and service however only four passengers on board going up and twelve coming back in a 29 seater. Reason I suspect is cost - could have flown to Dubai and back cheaper. I hope they survive as they are something different but Eastern must look at their pricing structure.
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5/10

Eastern Airways customer review

IOM-BHX return. Comfortable for a small plane punctual friendly. And cheap: or at least as cheap as Flybe for the same route (taking into account the extra charges I would have paid to Flybe). At Birmingham the Eastern boarding card allowed me access to the fast-track security queue (not that it helped) and a business lounge. The flight back arrived 15 minutes early and from leaving my seat on the plane to leaving the airport was an amazing 5 minutes (including collecting baggage from the carousel).
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5/10

Eastern Airways customer review

Southampton To Angers return. On time attentive staff champagne nice snacks totally perfect. I notice some people complaining about the prices? In my opinion the price reflects the service and represents excellent value for money. I hope they continue with these lesser used routes.
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5/10

Eastern Airways customer review

I've previously flown with Eastern Airways between MAN-INV / LBA-INV but low cost airline FlyBE forced them to quit these routes earlier this year. Eastern Airways maybe a little pricey but professional excellent service and friendly staff makes up for it. I welcome Eastern Airways' return on these routes!
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2/10

Eastern Airways customer review

I fly periodically with Eastern and agree with earlier comments about the friendliness and helpfulness of cabin staff. However their charges are pretty high and although they are cheaper on routes they compete with flybe on they are always more expensive. That is fine but I recently had to fly back from NCL to SOU and got to the airport much earlier than expected. Eastern showed no flexibility re: changing my ticket and demanded I purchase a new ticket. Fair enough so I asked for the taxes and charges to be transferred to the new ticket. Not only was this refused but the ticket agent was adamant that the taxes are not fundable. They cannot have it both ways - charge full service prices and behave like a low cost. Ironically if I was flying low cost such as Easyjet I could have done this for about £30 but with Eastern wanted closer to £150! It is hard to swallow when I am regularly paying £240 return for a domestic round trip. That degree of inflexibility is going to force me back onto Flybe.
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5/10

Eastern Airways customer review

Leeds Bradford to Southampton with Eastern Airways. Efficient friendly check in at LBA swift boarding and an on-time departure. Clean smart aircraft although I wouldn't like to do a longer trip on the J41! Informative captain friendly professional cabin crew. Offered drinks including champagne and snacks which was fine for the short flight. Arrived at SOU 10 minutes ahead of schedule. Very impressed with this airline and would use them again on this route.
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5/10

Eastern Airways customer review

Checked in by friendly and helpful girl at Leeds/Bradford. Straight through Fastrack. Eleven passengers in Jetstream so plenty of room. Flight attendant was friendly and welcoming. Drinks/snacks. Chatty captain. Landing at Southampton bng on time. Despite the extra cost (probably less if I didn't have to book the day before because of family bereavement) I will choose them if possible next time I fly. Before this flight I had never heard of them !
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5/10

Eastern Airways customer review

CWL-NCL easy check in lounge very good took a couple of minutes from lounge to seat on aircraft. One cabin attendant fantastic service including complimentary drinks snacks sweets and hot towels on a 1 hour flight on 29 seater aircraft. Baggage reclaim at NCL took just a couple of minutes.
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