Eastern Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
5/10
No Skytrax Rating
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9/10

Eastern Airways customer review

(United Kingdom)

Birmingham to Newcastle 23rd May. Lightly loaded (just me and another passenger). Greeted by pilot onto plane and given comprehensive brief. Shown to seat by hostess who was very professional served complimentary drinks and snacks when airborne. Seat comfortable flight smooth despite inclement weather on time and bade farewell at the exit by co-pilot. All for about same price as a single train ticket. So very happy to recommend based on my experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Eastern Airways customer review

(United Kingdom)

Fly Aberdeen to Norwich and back. Customer service is very poor they are not helpful. The seat's are worn and hard. Crew don't care for the passenger's. I will be flying BMI from now on about the same price but far better service.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Eastern Airways customer review

(United Kingdom)

Started flying regularly from SOU-LBA following FlyBe's withdrawal of the route. Never thought I would say it but bring back Flybe! The timetable appears to just be general guidance and not something they worry about too much fares are extortionate can't take hand baggage on board planes shabby and noisy. Have given up and started to use the train.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Eastern Airways customer review

(United Kingdom)

Durham Tees Valley to Aberdeen and return leg.££450 return - overpriced. Seats: old uncomfortable and worn out. Free booze and a bag of crisps and a tracker bar - really nutritious! Cabin crew: rude and stressed!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Eastern Airways customer review

(United Kingdom)

First class service on the Cardiff to Newcastle route. On time staff were friendly and helpful in which was a very professional service. Would recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Eastern Airways customer review

(United Kingdom)

Norwich-Aberdeen and Aberdeen-Norwich route. Absolutely atrocious service late departures cancelled flights at the last moment and worse of all no customer care in fact you are treated with competent. What a breath of fresh air it is when you use BMI better service better inflight foods.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Eastern Airways customer review

(United Kingdom)

Two words unreliable and expensive. Travelling on the 17.35 Aberdeen to Leeds flights consistently get delays. The Aberdeen Eastern Lounge is just a chatter of moans about the standard of service on all routes. If it wasn't for the fact Eastern are the only carrier out of Leeds to Aberdeen they would lose to competition! If you are wanting an on time flight don't rely on Eastern!
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Eastern Airways customer review

(United Kingdom)

Regular Newcastle to Aberdeen flyer weekly price is sky high and service is flaky at best regular tech issues cancelations etc. When you complain you get the standard reply if you don't like it use another carrier! They know they are the only ones with the route. On the one occasion I missed my flight (Aberdeen traffic) cost me another £205 to get home so total flight cost - £350. Flights to USA are less. ABZ to LDN £80. Need some competition on this route.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Eastern Airways customer review

(United Kingdom)

I booked Eastern for the Aberdeen to Leeds flights on a regular basis last year. The fleet at the time included Dash 8s as well as the Saab 2000 Jetstream and Embraer types and I still use them now for their Bristol connections. Complimentary service on-board (including wines and spirits on evening flights!) friendly cabin crew and (generally) very punctual timings. You do pay a premium but then anyone who's ever experienced a LowCo at their worst will be glad to part with the extra to avoid that experience. Mainly used by business people I feel - the free copy of the Spectator was an added bonus as were the boarding/landing sweets and hot towels. A throw back to the old days perhaps? A consistently good value and high class full fare product.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Eastern Airways customer review

(United Kingdom)

Punctual generally reliable and a good selection of routes around the UK. Fares are extortionate planes very uncomfortable and noisy. Cabin staff tend to be rude and abrupt. They need to remember we are paying customers and deserve a little courtesy not just being barked at in a bad tempered way. A bit of customer service training wouldn't go a miss.
Seat TypeEconomy Class
Value For Money 12345
no