Eastern Airways

Tuesday 7th Aberdeen-Newcastle. Service is terrible. I fly Aberdeen to Newcastle and know many who travel the same route through working in the offshore industry nobody has a good word to say. Prices are a fortune and customer service doesn't exist. I believe Aberdeen got voted the worst city in 2014 and when you deal with the staff at Eastern in the airport you can see why. Lazy and no sense of helping a paying customer a £211 one way flight paying customer. Sorry to tar all of the staff with the same brush as I'm sure there are good ones in there i just haven't met them in the last 9 years of using Eastern. I thought Bristows would improve things but nearly a year past and still the same dire service. Needs must though i'm afraid so until the day comes when Flybe or someone takes over then I'm stuck with Eastern.

Just flew in this evening from Aberdeen to Southampton via a short (25 minute) stop-over at Leeds-Bradford. Very short queue for check-in was followed by fast-track through security and then a very pleasant 45 minute wait in the Eastern Airways lounge before boarding. Aircraft was a comfortable clean fast and relatively quiet Embraer ERJ135. Very pleasant and hardworking stewardess went out of her way to ensure passengers were safe and comfortable. Complimentary drink and snack on both (short) legs and warm flannel were most unexpected and in stark contrast to other economy airlines. Flybe's service on this route is very much the poor relation.

Flew from Newcastle to Cardiff on the 6th November 2014. Arrived at the airport in good time to be told that the 0.640 flight to Cardiff was being combined with the 07.40 flight to Birmingham. This was due to that only 7 people were due to fly on the Cardiff flight and it wasn't economically viable to run the flight. Got bounced to the 07.40 flight to Birmingham which eventually arrived in Cardiff just under 2 hours late. Poor show planes are shabby seats are hard and the cost is astronomical. If your final destination is not near Cardiff consider alternative options. My journeys end was in Bath and it took just as long what with getting the bus from the airport to the railway station and then the train journey than by either train all the way or by driving. Will not be using Eastern again.

Birmingham to Newcastle 23rd May. Lightly loaded (just me and another passenger). Greeted by pilot onto plane and given comprehensive brief. Shown to seat by hostess who was very professional served complimentary drinks and snacks when airborne. Seat comfortable flight smooth despite inclement weather on time and bade farewell at the exit by co-pilot. All for about same price as a single train ticket. So very happy to recommend based on my experience.

Fly Aberdeen to Norwich and back. Customer service is very poor they are not helpful. The seat's are worn and hard. Crew don't care for the passenger's. I will be flying BMI from now on about the same price but far better service.

Started flying regularly from SOU-LBA following FlyBe's withdrawal of the route. Never thought I would say it but bring back Flybe! The timetable appears to just be general guidance and not something they worry about too much fares are extortionate can't take hand baggage on board planes shabby and noisy. Have given up and started to use the train.

Durham Tees Valley to Aberdeen and return leg.££450 return - overpriced. Seats: old uncomfortable and worn out. Free booze and a bag of crisps and a tracker bar - really nutritious! Cabin crew: rude and stressed!

First class service on the Cardiff to Newcastle route. On time staff were friendly and helpful in which was a very professional service. Would recommend.

Norwich-Aberdeen and Aberdeen-Norwich route. Absolutely atrocious service late departures cancelled flights at the last moment and worse of all no customer care in fact you are treated with competent. What a breath of fresh air it is when you use BMI better service better inflight foods.

Two words unreliable and expensive. Travelling on the 17.35 Aberdeen to Leeds flights consistently get delays. The Aberdeen Eastern Lounge is just a chatter of moans about the standard of service on all routes. If it wasn't for the fact Eastern are the only carrier out of Leeds to Aberdeen they would lose to competition! If you are wanting an on time flight don't rely on Eastern!