Eastern Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
5/10
No Skytrax Rating
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10/10

Eastern Airways customer review

(United Kingdom)

Birmingham to Newcastle returned. Both flights very pleasant friendly cabin crew who were polite. Free drinks on board including alcohol and a pack of crisps. Would fly Eastern Airways again unfortunately they don't fly to very many destinations. Only negative is flights are quite expensive.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Eastern Airways customer review

(United Kingdom)

Southampton-Durham Tees Valley. Check in speedy and departure on time. Fantastic cabin crew and smooth flight arrived early. I'd recommend Eastern to anyone.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Eastern Airways customer review

(United States)

Newcastle to Bergen return: We were flying on the smaller of their two aircraft and there were a total of four passengers plus one flight attendant. All four passengers were seated in the very rear of the plane most likely to balance the weight due to the small aircraft. The good thing about flying with Eastern was that probably it was included in the cost of the tickets but passengers are allowed to go through the Fast Track security line. Also at Newcastle International terminal gate 31 is exclusive for Eastern. The terminal lounge was tiny and had bowls of sweets and copies of their inflight magazine. The downside is that the aircraft is very noisy so one has a problem hearing the inflight announcements and the aircraft seems to feel turbulence being so tiny. Also if you need to use the toilet try not to otherwise it's located in the rear of the plane behind a door that you need to be sure is securely locked or you risk giving a show. I could not for anything find a sink but there was a bottle of hand sanitizer that was available. The flight from Bergen there was no dedicated terminal lounge. The so-called complimentary refreshments on both flights were only drinks and either a packet of sweet or savoury snacks. The flight from Bergen the flight attendant offered hot towels just prior to landing. This wasn't offered on the flight from Newcastle. The flights were over an hour each and I think they could and should have served sandwiches considering they advertise how they are a cut above the other airlines. Perhaps it's due to mounting costs but other than those tiny packets of snacks they bombarded us with sweets before and during the flights. The sweets are not the best quality too. Return flight had a total of twelve passengers and one flight attendant. As stated in earlier reviews it seems as though Eastern doesn't have a huge customer base so I'm not sure how they manage to exist.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Eastern Airways customer review

(United Kingdom)

Leeds-Bradford to Southampton plane was about half-full which seems fairly typical from the other reviews. Price was higher than Flybe but my employer paid . Everyone else also looked to be travelling on business - ie. no-one else would have been paying the fare themselves either. I suspect Eastern should be OK with the financial numbers if they can charge high amounts and half-fill the plane - this would be equivalent to quite a high loading (80%?) at Flybe prices. Flight itself was good helpful stewardess a very professional outfit. Excellent that they offer free Fast-Track at LBA - ideal for an early morning flight. Speaking of which they fly to Southampton earlier in the morning than Flybe which again is useful. It's also a really handy route Leeds to the south coast.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Eastern Airways customer review

(United Kingdom)

Have flown with Eastern several times now and found everybody friendly and helpful. At last an airline that cares about you - useful when a connection is missed owing to fog delays! It may cost a little more (although no hidden add-ons so not a lot of difference) but far better than the cattle trucks.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Eastern Airways customer review

(United Kingdom)

Southampton-Liverpool Saab 2000 very good product. The price you see is the price you pay no hidden charges. My concern is low passenger numbers this my third flight with Eastern all have been well below 50%.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Eastern Airways customer review

(United Kingdom)

Flew with Eastern NCL-SVG as they offered more suitable schedule over Widerøe who I would normally fly with. Tiny J41 with 18 passengers for the 1h30 flight. Hand baggage had to be surrendered at aircraft steps as limited space onboard (bag was laptop bag size) so keep hand baggage to a minimum if you really want it in the cabin. 2 cups of tea shortbread hot towel and sweets before take-off and landing all complimentary made such a difference to the flight. Flight attended very friendly and welcoming and flight deck kept you well updated on arrival time and weather. Would fly Eastern again however price can be very steep so book as soon as you know the dates of your holiday - it pays off to book early!
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5/10

Eastern Airways customer review

Have flown Eastern quite a few occasions now and always found them informative efficient and friendly. Prices are a bit high although I travel on business and do not pay myself.
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5/10

Eastern Airways customer review

SOU-NCL return. More expensive than Flybe but much better product. My concern is only 6 pax up 9 back on Jetstream 41might have been slack day but these load factors cannot be profitable. Hope they continue as all routes been competition.
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2/10

Eastern Airways customer review

Just booked a flight to Los Angeles return cheaper than an Aberdeen-Humberside return - which is now close to £400. Still only half filling the plane and a huge customer base of offshore workers waiting for them to lower the price.
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