Eastern Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 66 reviews
5/10
No Skytrax Rating
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9/10

Eastern Airways customer review

(United Kingdom)

Newcastle - Cardiff same day return. Flights left on time and arrived early both ways. Only around 9 passengers outbound but a full flight on return. Crew were very good as is always the case with Eastern. Fast-track security at Newcastle is a welcome bonus! You only get what you pay for!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Eastern Airways customer review

(United Kingdom)

Newcastle to Cardiff return. Once we arrived at Newcastle it was simple and easy to check-in Eastern Airways passengers are able to use the fast-track security lane at Newcastle. Boarding the aircraft was quick and easy partly due to the aircraft only been a small Jetstream 41. The aircraft was clean and tidy all hand baggage was loaded into the hold and coats hung up in a wardrobe at the front of the aircraft due to the limited space. I arrived in Cardiff and was through the airport in less than 10 mins. Eastern are efficient and well organized. The return flight was just the same however the aircraft was delayed 30 mins due to high winds. I will be definitely flying them again in the future!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Eastern Airways customer review

(United Kingdom)

Humberside-Aberdeen return. Flights on time although hand baggage limitations were strictly adhered to because of the size of the aircraft. Service great throughout. Small Jetstream turboprop better to get a seat on the left if it's full. On the return Eastern Airways have a dedicated security channel in Aberdeen and a small lounge which has a few snacks and drinks. Onboard was limited to two alcoholic beverages per person.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Eastern Airways customer review

(United Kingdom)

Flew Leeds to Newquay via Bristol. At check-in we were told to stay on the plane at Bristol. Talking to a passenger during the flight he said the flight was going from Bristol to Southampton. The flight attendant confirmed this and seemed to have no idea we (and others for Newquay) were on the flight. At Bristol she told us to get off where we found they were arranging a bus to take us to Newquay. Return from Newquay 4 days later - our luggage was put on our flight we were just about to board when the flight was cancelled although nothing was wrong with the plane. Luggage was taken off and for 3 hours we were given conflicting information about what was to happen. Departure times were given and then altered and ultimately another aircraft arrived from Birmingham and we got to Leeds 4 hrs 25 mins late. I flew rather than drove at significant extra expense to save hassle and time.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Eastern Airways customer review

(United Kingdom)

Newcastle-Birmingham. Flew out and back on a Saab 41 Turbo Prop with 29 seats. There was surprisingly a lot of leg room which was welcome. One member of cabin crew was very efficient and the captain kept us up to date when we encountered a 20 min delay. On the short flight we were served complimentary drinks and snacks. Very good professional airline.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Eastern Airways customer review

(United Kingdom)

Newcastle-Bergen (return) - On the way out we travelled on the Saab Aircraft the bigger of the two turbo props. Flight was fine only one cabin staff nice flight we took off earlier than expected and landed early too. On our return we travelled on the smaller of the two turbo props much smaller than the one we travelled out on but again only one member of staff in the cabin. On both flights We were offered sweets just before take off and then complementary drinks during the flight. I would certainly recommend flying with Eastern Airways.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Eastern Airways customer review

(United Kingdom)

Eastern used to be a small punctual good airline with ok planes great staff and excellent service that flew point to point for a lot of money. Since their takeover of SouthWest they have managed to become a bigger delay-bound second-rate airline with bumbling buses for aircraft that fly through places you don't want to get off at for a lot of money. Even their staff say openly how low they have stooped. It's a shame that Eastern have given up. No more sloe gin Spectators or quite good G&T's.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Eastern Airways customer review

(United Kingdom)

Birmingham to Newcastle returned. Both flights very pleasant friendly cabin crew who were polite. Free drinks on board including alcohol and a pack of crisps. Would fly Eastern Airways again unfortunately they don't fly to very many destinations. Only negative is flights are quite expensive.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Eastern Airways customer review

(United Kingdom)

Southampton-Durham Tees Valley. Check in speedy and departure on time. Fantastic cabin crew and smooth flight arrived early. I'd recommend Eastern to anyone.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Eastern Airways customer review

(United States)

Newcastle to Bergen return: We were flying on the smaller of their two aircraft and there were a total of four passengers plus one flight attendant. All four passengers were seated in the very rear of the plane most likely to balance the weight due to the small aircraft. The good thing about flying with Eastern was that probably it was included in the cost of the tickets but passengers are allowed to go through the Fast Track security line. Also at Newcastle International terminal gate 31 is exclusive for Eastern. The terminal lounge was tiny and had bowls of sweets and copies of their inflight magazine. The downside is that the aircraft is very noisy so one has a problem hearing the inflight announcements and the aircraft seems to feel turbulence being so tiny. Also if you need to use the toilet try not to otherwise it's located in the rear of the plane behind a door that you need to be sure is securely locked or you risk giving a show. I could not for anything find a sink but there was a bottle of hand sanitizer that was available. The flight from Bergen there was no dedicated terminal lounge. The so-called complimentary refreshments on both flights were only drinks and either a packet of sweet or savoury snacks. The flight from Bergen the flight attendant offered hot towels just prior to landing. This wasn't offered on the flight from Newcastle. The flights were over an hour each and I think they could and should have served sandwiches considering they advertise how they are a cut above the other airlines. Perhaps it's due to mounting costs but other than those tiny packets of snacks they bombarded us with sweets before and during the flights. The sweets are not the best quality too. Return flight had a total of twelve passengers and one flight attendant. As stated in earlier reviews it seems as though Eastern doesn't have a huge customer base so I'm not sure how they manage to exist.
Seat TypeEconomy Class
Value For Money 12345
yes