China Eastern Airlines

✅ Trip Verified | Vancouver to Kathmandu via Nanjing, Kunming. Awful experience with this airline - their flight combinations seem to be purposefully set so that they are just over the 24hr limit for a transit visa (most are 24.5 hours, how does that not look suspicious?). I was denied boarding/check-in due to my transit time in China being too long, despite looking into it, and the Chinese Embassy website and airline websites being very deceiving and unclear about this. My understanding was I could get a 72-hour transit visa given my transit cities, and nowhere does it explicitly say you can't have multiple cities to get a 72-hour transit visa, only one, so I was declined from boarding and lost hundreds of dollars to this airline. It seems they purposefully set you up for failure with *just barely* too long transit times in China - can't even imagine how much money they must make from setting people up for this mistake, and I did my research, but even the embassy website is unclear. They are completely unhelpful and impossible to understand if you call in. Half of the time they didn't pick up, and otherwise, they are completely unhelpful and rude if they do pick up at any of the support numbers (although some were out of service since 2017). If you don't speak Chinese, there's even less hope. Flight prices definitely reflect the service., but after traveling around the world, I have never been met with such ridiculously awful service from an airline. So disappointed and frustrated - this shouldn't be allowed to gOuge customers due to them offering flights with transit time just barely too long - but at the end of the day, the finger is strategically pointed at the customer and they make thousands of extra dollars in cancellation and rebooking fees. Completely unacceptable.

✅ Trip Verified | Vancouver to Delhi via Shanghai. Worst experience ever, first delayed baggage then missing items from my baggage. Locks got changed and the staff have no clue how this happened. I feel there is improvement needed in communication gap. I wish I could talk to someone who can at least understand English. Tickets are cheap and so is the service. I would never ever recommend this airline to anyone. Claim department is useless doesn’t even cooperate since, all they care if I knew Chinese.

Not Verified | I did a round-trip from Shanghai to New York. My experience was mixed. The flights left on-time and arrived early, the cabins were clean on both flights. However, I didn't like the 10 abreast configuration of a 777, which is very cramped. Secondly, I found it very poor for an airline like this to run out of beer 2 hours into a 14 hour flight. The cabin crew aren't particularly attentive or focused. The food wasn't great for an international airline. The entertainment provided limited options of music, TV and films. Finally, the airline advertises free wifi, but it almost never works, which was disappointing. Overall, while not a disastrous experience, China Eastern is way behind competitors like Emirates, KLM, Qatar, Singapore Airlines, Garuda and Cathay Pacific in terms of its service standards.

✅ Trip Verified | Auckland to Beijing via Shanghai. Very pleasant flight with China Eastern from Auckland to Beijing via Shanghai. This was the third flight with China Eastern on a return trip from Europe to NZ via Beijing. Phoned the airline weeks before the trip to make sure all our seats were together. That worked perfectly. All our flights were on time. The crew were polite, very efficient and attentive on all flights. The food on Auckland flights was lovely. Sometimes they didn't have our first preference but the alternative was very tasty. The seats were comfortable and had a good recline. The inflight entertainment was good with large responsive touch screens. There was a fine selection of recent release movies and other programmes. All the seats had usb charging ports but as expected, the free inflight wifi didn't function. Would definitely recommend and fly again.

✅ Trip Verified | New York to Shanghai. Food is disgusting and staff has no respect for passengers. I asked whether the meal served had ingredients I am allergic to, and the reply was “we don’t know, just try it”. I am allergic, how can I try something and have a reaction on a 14 hours flight! Tried to ask for something different and the answer was just: no, we don’t have anything else. Once in China, my luggage arrived 4 days later and I was left without assistance and clothes in the northern Chinese winter. I was told no information about the whereabouts of my bag, despite calling them many times every day. In the end, they sent my bag to an airport near where I was staying in China, and had to go to the airport at my own expense to pick up my bag. Asking for compensation for this is nearly impossible, as they do not provide means of communicating to them and never pick up at any hotline.

✅ Trip Verified | Shanghai to Brisbane. Overall the flight was very nice. Unfortunately bus boarding. China eastern do scan your boarding passes on the tarmac, which is a bit uncomfortable, considering the temperature outside in winter night. Seat pitch was ok. Meal was average, same for IFE. Flight attendants were OK.

✅ Trip Verified | Shanghai to Chicago. I was in need of a wheel chair and when I arrive in Shanghai there was no wheel chair, they told us we would get off on the tarmac and a bus would come pick us up. The food was cold I gave it back to the flight stewardess they were very rude wouldn’t smile, terrible service definitely not accommodating. They seem like they really don’t care about you as a passenger.

Not Verified | Shanghai to Los Angeles. The worse customer service. I ended up fracturing my leg in Thailand. The flight from Bangkok to Shanghai was good. I did receive good customer service and wheel chair access. However when I got to Shanghai it was horrible. There wasn't a wheelchair waiting for me. I asked if they could order me one and was told no and that one was not ordered by the flight attendants. I saw one of the flight attendants from the flight and she gave them the paperwork and informed them that a wheelchair was ordered. Yes, I was lied to. I had to wait 30 minutes and they would not give me anything to sit on in the meantime. After I finally got the wheelchair I was dumped at the gate. When the agent came to the gate I asked for a wheelchair to the airplane. I was told that one was ordered (which wasn't true). I waited and then was told that there wasn't one for me and that I would need to go down to the plane myself. I had to hobble to the airplane without any help with crutches in one arm and my bag in the other. I was told by the doctor that I should sit in Business and keep my leg propped up. I went and spoke to the manager of the flight attendants. He told me that I could only sit there if I had 15000 yuan. Well I did not have yuan's on me since I was coming from Thailand. I was told by a different gate agent that I could pay by credit card. When I told the manager I had a credit card he said "sorry only cash". I then tried to show him the letter from the doctor. He would not take or read it. I BEGGED if I could just rest and that I wouldn't eat or drink anything during the flight. I simply wanted to rest my leg since I was in a lot of pain and would be on an 11 hour flight. He looked at my seat assignment and said you have enough leg room with this seat. Business class was only 50% occupied so there was room. For the whole 11 hours I had people trying to jump over and hitting my leg, including the flight attendants.

✅ Trip Verified | Shanghai to Melbourne. Last minute trip booked for a family of 4 (2 adults, 2 children, 6 yrs and 2 yrs). Was originally scheduled to fly back to MEL from HK but had to double back to Shanghai and Cathay did not have any available flights to MEL til 12/1/19. Had to settle with China Eastern Airlines as they flew direct to MEL. MU739 was due to depart SH at 12:20am on 5th Jan. By the time we reached the gate, we had already been awake for 22 hours (funeral was on the morning of 4th Jan). Was advised by ground staff at gate to bring stroller onto bus and give to ground staff on tarmac to ensure it is taken on board. There was no airline employee on tarmac when the bus arrived next to the plane, either to control foot traffic or to receive my stroller. Most passengers crowded onto the staircase leading to the entrance of the plane, the bitter cold and wet weather did not help matters. China Eastern Airlines has a policy of re-scanning boarding passes right before boarding the plane (to avoid abscondees?) which they decided to carry out half way up the covered staircase, in turn creating a bottleneck situation with more than half of the bus passengers left on the tarmac exposed to the cold and rain. I had no choice but to carry the folded stroller, along with carry-on luggage and trying to hold on to my 6 yr old daughter, up the slippery and over-crowded staircase. She slipped and fell 3 times along the way. While I was complaining to a flight attendant, the Cabin Manager intervened and accused me of being disrespectful and threatened to throw me off the flight. The cabin manager took all of my criticisms of the airline's practices as personal attack and insisted that I was insulting him. I attempted to de-escalate the situation by going to my seat but he blocked the passage way and shoved me when I tried to go past him. I did not make any further contact with him after I found my seats. 15 minutes later, ground security approached me, to ask me to leave the flight. I tried to appeal to the Captain of the plane but was told that my emotional state posed a safety concern for the rest of the passengers and that an apology to the cabin manager could have rectified the situation but it was too late. My request for an interpreter was denied; we were given 1 minute to decide whether I leave on my own or together as a family; airline staff promised there would be assistance available back at the departure gate. However, we discovered there was no one to assist us, apart from two lowly ranked employees who brought our checked-in luggage. We ended up being stranded at Shanghai airport for 20 hours until the next available CE flight as the airline refused to refund me the airfare or transfer us to a different airline. I spoke to no fewer than a dozen CE staff at the airport and on the customer service helpline, no one acknowledged the desperate situation we were in. As this was a last minute trip to attend a funeral service, we did not carry much Chinese currency on us (Currency exchange was also closed), local sim card to make phone calls for external assistance. Since this incident, I have followed up on average twice a day with CE. To date, all I have received are broken promises (to call within x hours) and hand-balling of my complaint.

✅ Trip Verified | Sydney to Los Angeles via Shanghai. My mother in law. was booked for special services as she had limited mobility and she couldn’t communicate in English. I was advised that she would be helped on Shanghai but she received no help at all. She was walking around airport anxious and scared showing the letter I wrote pledging for help just in case. Luckily I wrote the letter to help her and one kind women helped her after hour of walking around. She medically have knee problems. It is extremely traumatic incident for her and family. I am very annoyed with the service and would recommend no one to use the service.

✅ Trip Verified | Melbourne to London via Shanghai. Customer service Both customer service office in Melbourne and Sydney office were very helpful. Please note that the Melbourne office is only contactable by email (never answers the phone) If you want to speak to someone call the Sydney office. Crew Very professional in all flights. Thank you to them for making our flight an enjoyable experience. Time Keeping: all four were flights arrived on time, very unusual in my experience. PVG Terminal 1 Departures/Transit Depending on your ticket class, the airline offers a dining voucher (selected places) when having a long stop over in PVG, 80RMBpp. This is enough to get you a decent bowl of noodles each at Hope Star Coffee & Cafe. The info is on their website but difficult to find. See below for more transiting info. Check In - PVG Many check-in desks open, very quick and painless. CONS Food Poor, even coming out of Shanghai. Turbulence: At the first sign of turbulence the seat belt sign lights up and then stays on for the entire flight. This happened on all four flights. Everyone ends up ignoring it as a result. Website Hard to navigate and makes many errors Online Check In Pointless both in London and Shanghai, no bag drop for online check in (Only MEL). Check In - LHR Very few check in desks open, 1 hour to check-in. Boarding Passes When checking in online it asks you to print your boarding passes (no point as they print it for you at the airport). Our computer could not find the font to print the boarding passes. Another occasion, the website did not recognise our check-in. PVG Terminal 1 Arrivals: cash machine did not work on our arrival. If this is the case you need to walk to terminal 2 to withdraw cash. PVG Terminal 1 Departures/Transit Shops are generally quite poor and expensive and so to are the nearly all the restaurants. One cafe that stands out is Hope Star Coffee & Cafe, serves decent food nicely presented, by far the best place to eat in Terminal 1. There is also two Starbucks, one at each end of the terminal, one has seats inside the other just takeaway. Depending on your ticket class or your time of stopover you could instead choose a maglev pass or a hotel room for a number of hours over the dining voucher. But the airline said we could not leave the airport with a 7hr stopover. When waiting to go through immigration and number of people we told they could not enter on their transit and we directed through to the transit area. If you’re looking to stopover for a couple of days you can get a 144hr visa on arrival at no charge. This also allows you to visit selected provinces. The Bullet train makes it possible to do this. We visited friends in Nanjing, on our return leg to Shanghai the train took 1hr 11mins to travel 290km, costing around $35AUD one way.

✅ Trip Verified | Colombo to Toronto via Beijing. I was more than happy with the level of service, quality of flight and meals etc. Boarding was done efficiently, For a full flight I think it was done in record time. The B777 J class has full lie-flat seats with ample space and amenities. The PVG-CMB leg was on an A330 with pod-type seats in J class which were not lie-flat and I had the constant feeling that I was going to slide off the front of the seat. The IFE and software is a little stunted for someone with no knowledge of Chinese. There are some issues with dual language. Naturally the base language is Chinese but the software has not been translated fully into English and is a little difficult to navigate. There is also an online food ordering system which was not in service at the time. There was no problem with the meals - I chose the Chinese cuisine. The timings of the meal service was unusual though - I thought it was later than most carriers would do it. I thought the cabin crew worked well and communicated fine despite the language barrier. I would have liked to see another couple of rounds of beverage offered. One complaint which others have mentioned before. On the outbound YYZ-PVG leg, there were five occasions where the smell of cigarette smoke wafted around the cabin during the flight. I would fly China Eastern again.

✅ Trip Verified | My 83 year old father was traveling Kunming to Kolkata in July 2018. Before boarding on his flight, the airport agent told him he could not use the current ticket because his middle name was spelled wrong by one letter. He explained that he just flew on two previous airlines and no one gave any trouble. They made him buy a new ticket and had him pay $1,100 US dollars. They said he could not use a credit card. I wrote to China Eastern after returning from my trip to complain. They replied by saying they would look into the matter ASAP. Three months later, I am still waiting for their reply.

Not Verified | Booked a flight from Vancouver, Canada to Melbourne, Australia via Shanghai Pudong with a 7-hour layover. Due to work demands, I needed to stay in Shanghai for a few more days. At the check-in counter, I asked for my checked baggage to be taken out at Shanghai, instead of being shipped straight to Melbourne, with the intention of rebooking once I landed in Pudong. This is where the nightmare began. The check-in personnel told me that they could only ship my baggage to Melbourne. Quoting verbatim: “You have two choices, either rebooking your flight this instant or shipping your baggage directly to Melbourne.” On top of all this, I was not able to rebook my flight with the China Eastern customer service, so I was forced to wait over the phone to rebook my flight while the minutes ticked by. When the flight was rescheduled, I was informed that it was too late for me to board the Vancouver to Shanghai flight. At this moment, I was informed that as a last resort, I could have signed a waiver to take out my baggage in Shanghai. Why couldn’t China Eastern have told me this before the check-in counters closed?! Due to the utter ineptitude of the customer service personnel over a minor matter, I missed my initial flight, was made to forfeit my entire round-trip itinerary, and on top of all this, my work obligations were forcibly delayed. No apologies and/or compensation were offered, but there were plenty of finger-pointing and shrugging off responsibility. I would not recommend this airline under any circumstances. Please save your time, money, and sanity and choose a better alternative.

✅ Trip Verified | Beijing to Qingdao. I focus on the lack or urgency of email request. I requested on 8 Nov by email for an aisle seat for flight of 13 November 2018. I was unable to find other contact email address in the official website. First contact was then impossible. There was no reply until 19 November. The reply requested me instead to contact customer service email. Looks like a standard reply with no human touch to it. So I wrote to customer service with no reply up till today 28 November 2018. On the day of check in I asked for aisle seat again. The counter at Beijing airport told me it is impossible although I am a Delta member. I do not expect much. Seriously the official website of China Eastern Airline should have a email contact address for passenger contact. Fair enough if a 3 working day lapse for reply is done. However, for my case there was no urgency to reply to me. I rate the service 2/10 and will avoid flying China Eastern since the service is so bad.

✅ Trip Verified | Flew business class between Kunming and Shangri-La. Excellent 55 minute flight. I had lounge access in KMG and was the sole passenger on the KMG-DIG flight. Coffee (Nescafe gold?) was quite good for inflight coffee. The flight attendant kept me up to date with arrival times and pointing out interesting scenery along the way. The plane itself was a brand-new B737 with all of the bells and whistles. I was surprised to find it on an intra-provincial leisure route. J seating is generous 2-2.

✅ Trip Verified | I couldn't pass up a business class fare for the same price as Thai Economy on this route. The experience was a pleasant surprise from start to finish. Check-in was efficient at the dedicated business counter. To my delight, China Eastern uses the Thai Airways business lounge, which is superior to the 3rd-party contract options at BKK. I got to enjoy a Thai curry and Singha before my flight, well done. On board, the business cabin crew were polite, efficient, and had sufficient English to assist non-Chinese pax. A variety of adequate but not memorable meal options were available. I had a Chinese chicken dish over rice with a glass of Tsingtao beer. The aircraft was neither brand new nor very old, but it was clean and in suitable condition. The 2-2 seats were fine for the 2.5 hour regional journey. On arrival (if you don't end up at a jetbridge at the airport), Business pax get a special van to the terminal, as opposed to a packed-to-bursting bus. This benefit is very welcome after a day of travelling. It's not SQ, but they're not charging SQ prices.

✅ Trip Verified | Chicago to Manila via Shanghai. It exceeded what I thought our experience would be. I have also set my expectation low so I wouldn't have regrets. We flew from Chicago O'hare check in line was long but it was moving fast. China Eastern airport crew was nice. Got in the gate we didn't need to wait in line since I have 2 kids with me so we were the first ones in the plane. We didn't had the seat number I saved through Cheapoair (don't know who changed it) so instead of window aisle we are in the middle aisle which isn't too bad since there's not much to see outside the window. I am only 5 ft tall so leg room was enough. Individual entertainment available. We're vegetarian so I requested for it since the day I purchased our tickets but for whatever reason the first meal they said we are not on the list of special request. We waited and later they came with a vegetarian meal. I am not very picky with food I tend to enjoy it even in the simplest way. Crew are nice too. The airline changed our itinerary from few hours to overnight at Shanghai before we head to Manila. It took one day off our vacation but it was good too because we get to see Shanghai. Both flights (to MNL & back to USA) are the same, overnight at Shanghai. Flight to MNL was good too, full meal on our 4hrs flight. So we had a good flight experience with China Eastern.

✅ Trip Verified | Honolulu to Hong Kong via Shanghai. My wife and I took a chance on our last trip to Asia and flew on China Eastern Airlines. The fare for the flights we chose on them were a few hundred dollars lower than what we were finding on more traditional Asian carriers. We booked our ticket through a third party platform (Justfly) in early October for a November 1 departure from Honolulu to Hong Kong via Shanghai. One thing that you will find out quick is that when you book your ticket through a third party, you are not able to then go back to the airlines website and check on the booking until the day before departure. You also cannot choose seats until, literally, you get to the airport and check in at the kiosk. This made us wonder if the booking ever happened. I even worked with Justfly to confirm and looked at my Credit Card bill in which China Eastern was indeed paid the money for the booking we made. So as far as I was concerned, on the day we left, there would be a booking. On that day, we went to the airport just a little earlier than normal to be sure that if there were any problems whatsoever, we could deal with them in time for the flight. What pleased me was that the booking was indeed in the system, our seats chosen and we could even change our seats right there. Another concern I had from reviews on this and other sites said that the bags would not be checked through to our final destination, meaning that when we got to Shanghai we would need to exit the airport, get our bags and re-check them into our Hong Kong flight. We were pleased that this was not the case and indeed, the bags were tagged for Hong Kong and, indeed, hours later upon arrival we saw our bags on the carousel there. Service on the flight was good. Coach class food that was served was perfectly fine. They did serve red wine on the flight and we enjoyed a variety of good food throughout the service to Shanghai, and then to Hong Kong. Keep in mind that the most safe food that one can eat is the food that is served on an airplane, so unless you are allergic to some ingredient that they use, you will find the food quite applicable and satisfactory. Later on when I was walking the cabin I noted a small bar in the galley that one could get a drink and a bag of peanuts. Aircraft was clean and seemed neatly taken care of, One thing that a passenger of a healthy girth may need to know is that the seat belts don't make it all the way. You will need to ask for a extender, which the crew happily gives upon request. The attendants spoke English as well as Chinese, and were all pleasant throughout the service we experienced. With more "effervescent" passengers, they still acted professional and held to standards at all times. The entertainment system at each seat had a decent variety of movies and the flight tracking program was as good as ones I have seen on American or Delta. Transfers at Shanghai for passengers going on another China Southern or Shanghai Airlines flight (the airlines are one in the same with Shanghai being the more "basic transportation" airline) are very straightforward, Just follow the signs to the transfer desk and go through security. Be sure to take out any electronic devices including power chargers for your phone - have them go through the X-ray without pulling out and most likely the security people will take the device from you with some excuse saying that it was too large or not applicable.

✅ Trip Verified | Hong Kong To Shanghai in business class. The flight crew provide friendly and excellent services, and make me feel comfortable on this 2.5 hour flight. I will take China Eastern Airlines for my future business trip.

✅ Trip Verified | Los Angeles to Hong Kong via Shanghai. For the price, this can't be beaten. I paid lass than $1900 for round trip. Business class seat, thought the experience was great for the price. I'm sure some would find the food a little underwhelming - word of advice-go for the Asian meal. There could have been more entertainment, not sure how many movies they had, but it wasn't extensive by any means. The seats weren't the most comfortable, but they weren't the worst either. My main goal was to sleep most of the way and that was achieved easily. I'm sure some folks would think this is poor for business class, but look at the price, that really is a steal, so my expectations weren't too high and they overdelivered. Cabin crew were reasonably friendly and although English is a 2nd language on board again it wasn't a huge problem. If I can get seats at that price again, I'd certainly do it!

Not Verified | Flew on China Eastern from Hong Kong to Shanghai Pudong in October. The flight was overall fine and I didnt really have a reason to complain. The food was average, nothing to win prizes with, but given that they offer a full service on a two hours flight that was competitively priced I assume this is not a drawback. Seat pitch appeared to be above average on this airplane as well. Would fly them again.

✅ Trip Verified | Vancouver to Phuket via Nanjing. We purchased our return tickets to Phuket from Vancouver for only $679 which was the only bright side of this flight. Our flight from Vancouver to Nanjing was cramped and the seats were way too small for two adult men who are 5'10 and 6'2. The service was efficient but the food, drinks (lack of wine) and in-flight entertainment were worse than the 4 other Asian airlines I have flow trans-Pacific. When we arrived at Nanjing for our connecting flight there was no international transfer area so we had to clear immigration and re-check in for the Nanjing to Phuket flight which was a horrendous experience: after an hour long wait for immigration, we were sent to a small transfer seating area to wait for another hour until a China Eastern agent arrived to escort us, along with a group of about 20, downstairs to the baggage claim to collect our luggage and then escorted back upstairs to the departures area to check-in which took another hour. We were then escorted to the departures immigration desks at which point we were finally given back out passports and released into the terminal. So instead of simply entering an international transfer area and relaxing until our next flight we were sent on a 3 hour goose chase all around the airport, including 3 separate immigration counters, without our passports and virtually no communication about what was happening. Some of the other transferring passengers were in tears. The Nanjing to Phuket flight was better but we were not given an arrivals card and when I asked the flight crew for one they said they didn't have any. So we proceeded into Phuket immigration clearance area and searched for arrivals cards to no avail. We then entered the immigration line and waited an hour only to be told to go back and get an arrivals card from our airline. There were no China Eastern staff anywhere so we ended up asking Thai airlines for assistance and finally received an arrivals card to clear immigration. Sorry, China Eastern, but there are way too many better options to ever waste our time with this airline again. In the future I will avoid transferring through China at all costs.

✅ Trip Verified | Denpasar Bali to Washington via Beijing. Hellish barely begins to describe my one and (hopefully!) only experience with China Eastern. The problems began right from the check in desk; I knew my bags were going to be overweight, what I didn’t know was that this particular airline doesn’t allow charging an extra fee and checking the bags anyway as with practically any other airline. I was forced to open up my bags and repack them, then use two plastic bags the staff thankfully had the wherewithal to provide me to bring the rest of my baggage aboard the plane. The flight was cramped and uncomfortable, and my seat just so happened to be directly in front of the couple traveling with their bawling infant son and the passenger who tilted his seat practically into my lap. I was tired from already having to be up at 1:30 am to catch this flight and it was impossible to get any amount of sleep on board. Had this been the worst of my experiences I might have ended up rating this airline a 4 or a 5, but the real problems began when I got to Beijing. In order to clear immigration at PEK you have to place your boarding pass, photo ID, and passport into a bag and give it to the officer for inspection. When I got the bag back after leaving the immigration office, there was no passport. Worse still, I couldn’t re-enter the office despite it simply being a flight of stairs away. I tried explaining this to the airport staff, who were incredibly unhelpful and spoke next to no English. They generally kept trying to usher me to the terminal to catch my connecting flight, despite my attempts to explain to them that I need the passport to be able to clear customs in the US in the first place. Either way, it felt as though I was going to be stuck in Beijing. I wasn’t wrong. After being sent all around the airport in a goose chase that lasted almost two hours, airport security finally retrieved my passport, and with an hour and a half to spare, I was finally free to check in to my next flight. Crisis averted, right? Well, as it turns out, the check-in desk for my connecting flight was in Terminal 3, which happens to be a 20-minute shuttle ride from the airport proper. Good thing all of this was explained to me in advance by the China Eastern staff- oh wait, it wasn’t! So naturally, after waiting for 10 minutes for the shuttle and then riding it to Terminal 3, I missed my flight (originally to Chicago) because the check-in desk had just closed three minutes prior. Three minutes! I explained to the staff that my family had driven all the way from Ohio to pick me up in Chicago and that I absolutely needed to catch this flight. But for whatever reason, possibly terrible English comprehension, nothing I said seemed to get through to them. They wouldn’t even let me on the flight to Chicago that left a day later - instead, I was haphazardly tossed onto a flight to Washington DC that I then had to wait another six hours for. So in the end, the backup flight (which I wouldn’t have needed had it not been for the incompetence of the immigration staff) was an inconvenience not only to me but to my family. All in all, flying with China Eastern has quite possibly been the most infuriating experience of my life. Trying to find anything positive to say about my experience is nigh impossible, and I would never in good conscience recommend this airline to anyone.

Not Verified | I flew with China Eastern Airline Sydney to Los Angeles via Shanghai. I had a 2 hour layover in Shanghai and had 2 hours to get on my connecting flight to LAX. However, when I arrived in Shanghai, my bags that were supposed to be on my next flight were at Baggage Claim. I was then redirected to the ticket counter and told that I could not get on my flight to LAX. They then told me that the flight was cancelled, but I later found out it took off for LAX at the scheduled time of 8:57PM. The employees of this airline talked amongst themselves and were laughing, not willing to help me. They told me that the next flight to LAX would be at 1PM the next day. I was stuck in Shanghai for the night. I was very disappointed with their services. I was there on time with a connecting flight, yet they refused to let me on. I had enough time to get on that connecting flight. I do not recommend this airline at all. So unorganised and such a waste of money and time.

✅ Trip Verified | Chicago to Delhi via Shanghai. Prior to flying I read comments about China Easter and thought man this isnt good! Well, there is a reason why people are so upset with the service and quality of this Airline. Service in plane was horrible, I asked for bread they responded "no, may be next time" asked for wine "finish, no more. May be next time". I'm pretty sure there will be no next time. Pay extra fee bucks and fly with a reputed airlines especially for the fact that flights are so long. Ground crews were not helpful and everything was very unorganized.

✅ Trip Verified | Beijing to Yinchuan. Heard mixed reviews of China Eastern Airlines but was pleasantly surprised. Comfortable seats with ample legroom. Plane was new and looked brilliant in the silver SkyTeam livery. Food was decent although I noticed that they don't offer a drink selection and only give passengers a bottle of water. In terms of IFE, you can't expect much when flying within China except a movie or show being shown on the overhead monitors. I was asleep for most of the flight and was pleased with how smooth the ride was. All in all, a good experience.

✅ Trip Verified | Hong Kong to Shanghai. I was scheduled to fly 2 days after Typhoon Mangkhut. Although both their English & Chinese website has very poor announcement on the flight status whereby I have to call to their customer service center China to check it out myself but to be honest, it isn't that bad after all. I was able to switch to an earlier flight without paying for anything at the check in counter and the flight to Shanghai was smooth. Very decent amount of legroom space (coming from someone who takes budget airline quite often) however there's no in-flight entertainment which is fine since it's only a 2 hour flight. The food was OK, well you pay what you get for. Everything was alright, my luggage did not went missing nor was it damaged either. Overall, it was a decent flight and for the price that I paid for it was worth the bucks.

✅ Trip Verified | Ho Chi Minh City to Kunming . I typed in the name correctly in their corresponding boxes and even on the ticket it shows the correct name but I got rejected at the ticket counter anyways because they claimed that in their data system the order of the name does not match the order on the passport. They basically said it doesn't matter if it's correct on the booking ticket because it's not correct in their data. This might be the scam from the airline or the agent (at that airport). How am I supposed to know what's going on with their system and what order they go by and how do I have control over that? Not sure what order they go with and if they keep in mind that half of the world has the order of the name as First - middle - Last and the other half of the world goes by the order of Last, Middle, First. They also did not allow name change (for a fee) and forced us to buy a new ticket. It is a cheap airline but the cost in the end was double the amount. The airline also refused to refund the original ticket. I will just avoid this airline for good!

✅ Trip Verified | Shanghai to New York. Where to start with this airline. If I could rate a 0 or even negative I would. From the customer service at the check in desk to the actual flight. This is hands down the worst airline I’ve ever flown with. Not once did I feel safe on any of the 3 flights I took with them. The food is terrible, the service is ghastly, the temperature is freezing, the inflight entertainment is boring, and the seats are tiny and I’m 5 foot. If you lose something on these flights, trust me you’ve lost it for life. Even their customer service is after the fact is horrible. Trust me when I say avoid at all costs.

✅ Trip Verified | My flight from Shanghai Hongqiao to Seoul Gimpo was the worst flying experience I have ever had: I was lied to and forced to change to a flight leaving from and landing in different airports with no help or compensation. I was denied boarding at the gate, after having successfully checked in and passed security and immigration, by staff who told me that “the Korean government doesn’t like Russian nationals to fly from SHA to GMP”. I discovered this was a complete lie, as confirmed by Pudong Airport Immigration and Seoul Incheon Airport Immigration. In reality, staff at Pudong told me the China Eastern flight was likely overbooked, and I was lied to so I wouldn’t complain. I was forced to change to a flight leaving from a different airport (Shanghai Pudong), 4 hours later, and given no help in transiting to that airport (2 hour transit in rush hour). Staff were rude and said: “Take the subway if taxi is too expensive for you.” I was made to land in Incheon instead of Gimpo, adding two hours to my final destination. Every single airport official I have spoken to was shocked by how China Eastern would lie to me, and provide such terrible treatment of their customers to cover for their own mistakes. I left official complaints in both English and Chinese. Never heard back. Impossible to get through to an actual human being.

✅ Trip Verified | San Francisco to Guangzhou via Shanghai. I was expecting to pass a really bad moment but it wasn't really bad at all, they were in-flight Wi-fi, good meals and all my luggage were at Guangzhou when i arrived. The only thing is that we got a 2h delay on Shanghai departure (layover) but it seems quite normal in China. Je m'attendais à une catastrophe à la lecture des reviews sur differents sites... Mais au final quasiment tout s'est bien passé, il y'a le wi-fi dans l'avion, la nourriture était trés bonne et enfin tout mes bagages sont arrivés a guangzhou sans problémes. Seul petit soucis, un retard de 2h au départ de shanghai (correspondance) mais cela est monnaie courante en chine.

✅ Trip Verified | The aircraft from Delhi to Shanghai was delayed for more than 3 hours. There are many passengers who connects through Shanghai, thus, the connecting passengers are very anxious to say the least as they are likely to miss the connections. The luggage allowance on this airline is only 20kg, much less than the competitors which is 30 KG. They will charge you $25 for each extra kilogram. On the way to Pu Dong airport, there is no boarding bridge, thus, you have to take the shuttle bus to the terminal.

Not Verified | Sydney to Madrid via Shanghai. The airline was a total failure. The staff were rude and not helpful at all. My flight was seriously delayed because of typhoon and I didn't catch the connecting flight and they refused to arrange me to a flight with their code-share partners. They told me that they did not care even if I complained to their corresponding department. On my way flying back, my boarding passes could not be printed out because of some reasons I didn't know. The check-in staff called me a trouble-maker. They were very impatient and rude.

✅ Trip Verified | Chicago to Shanghai. First trip with China Eastern in Business Class. Easy Check in, polite, friendly. Through the security line with out issue. MU uses Air France's Lounge at Chicago. Nothing special and gets a bit crowded, but all the same simplistic at best. Boarding was efficient. Business Class passengers had to make their way through the crowd, but once at the front, smooth and acceptable. Had seat 7L. Escorted to the seat with a warm welcome. Seat was spacious and roomy compared to American's 787 on the same route. Flight attendants went out of their way to be pleasant, spoke English well and the friendly service was on par with Cathay Pacific. There is a small business section with rows 6/7 behind First Class and eh galley, before getting to the main part of the business cabin. Take one of these seats! Movie selection was limited, but there were enough shows to help pass the time. Food was very good. Soup quite tasty and was offered seconds. Great Cheese Board with 5 selections, as well as Ice Cream and the normal other items. Seat was a bit hard, but was able to move around easily. For the price it was a winner of a flight. Give it a try and expect nothing and be pleasantly surprised

✅ Trip Verified | Shanghai to Hong Kong. I missed the official check in time for flight MU505 to Hong Kong by 3 minutes, which I admit is my fault, but given that a typhoon just hit and raining outside, not much empathy or sympathy by the staff. Without luggage to check in, I had plenty of time to clear customs, security, order a coffee and probably wait another 20 minutes at the gate before boarding starts. Instead the counter rep just says I've missed my flight without suggesting alternatives like "Let me put you on the next flight or something." He directed me to 2 separate other counters for no reason then says I have to purchase a new ticket at a premium to change to later flight. Later I found out this was not necessary after I paid. Tried to find the on shift manager and he questioned me by saying if I had bought the ticket at a China Eastern ticketing counter as if I went to the wrong place. As someone from Chinese descent and living in Hong Kong, I wish I could proudly say there's a world class airline from China. Clearly, China Eastern is not currently nor will be one anytime soon. China Eastern Airlines have not only not improved it services but have regressed to an airline not deserving of the privilege to operate.

✅ Trip Verified | eanAmsterdam to Kuala Lumpur via Shanghai. Horrible customer service. They delayed our luggage. We were put on standby, but we got our tickets. So we took the planned flights. Arrived in Kuala Lumpur, they delayed our luggage. And nobody is responding, though email, website, phone and even nobody at the office! They say that we arrived to late at the gate, which is incorrect. We were there in time, straight after we dropped off our luggage.

✅ Trip Verified | I took China Eastern airlines flight from Shanghai to Singapore which departed at 0005am on 18th July 2018, on a business class, the seat was spacious, the meal on board was a disaster, the dim sum basket I ordered was so poor presentation and so little, I requested some champagne during my meal period, but only half glass champagne served, there was no refill offered. I believe that the airline is cutting cost. Ground staff was robotic, cabin crews were friendly on board.

✅ Trip Verified | Paris to Shanghai. The flight was on time and the flight crew friendly. Nonetheless I have negative points: the screens were put into service long after takeoff and we were told to remove our headphones long before landing, the meal was average and the amount Insufficient, the bread served after the meal, the wine was served in the bottle 0, 75cl and poor quality and finally my luggage did not arrive at destination. I travel very often but will not use this company anymore.

✅ Trip Verified | Los Angeles to Manila via Shanghai. China Eastern offers a good business class product on the Boeing 777. The seats were lie flat and the in-flight entertainment was good but limited with the selection of movies. I took all Chinese offering for the meals and they were excellent. My Advice is to stick with the Chinese options do not go for western selection which is limited as the majority of passengers are Chinese one should follow the locals for meals. The cabin crew in Business class has one or two people who speak English. Seats are very comfortable I was able to sleep for 6 to 8 hours going to Shanghai. The bad is Shanghai as the new terminal is not open so all incoming China Eastern flights park at the new terminal then you get bused to current terminal. No issue with doing the transit it is simple just follow the signs and complete it with the electronic machines that read your passport and boarding card. Then off to the Business class security line which is where you may have to wait 10 to 15 minutes. Finally the last flight to Manila was great on a smaller Airbus A321. The seats were good and the dinner offered was either Chinese or Western. Again stick with the Chinese option. I saw one western guy take the western option which he did not eat and asked for the Chinese option after. Great value for the price paid plus the Sky miles earned.

✅ Trip Verified | Manila to New York via Shanghai. I was hesitant to fly China Eastern because of the bad reviews I’ve read. But the fare was a bargain so I took the risk, and I was pleasantly surprised. Although the IFE was limited, there were enough good films that kept me entertained for 15 hours. Food was okay. The cabin crew were friendly and accomodating despite the language barrier. I would fly China Eastern again.

✅ Trip Verified | 2nd time this week flown with Eastern and the usual no communications service given. 1 hour delay then sat in plane for an hour then deplaned and waited at gate for a new plane for hours. No updates and no service. This flight was booked about 12 weeks ago and they have moved the departure day twice. Chinese airlines are new to planes and they cant treat their customers like they do in a domestic sales situation. I trade out of hundreds of factories in China and most have a one sale attitude and dont understand they should treat customers well to keep reciprocal trade. Eastern still has that mindset but international customers won't tolerate flight changes, late service and lack of communications. Get your act together!

✅ Trip Verified | San Francisco to Shanghai was delayed by 2 hours and I missed my connecting flight to Osaka as a result. China Eastern put me overnight in a hotel and provided a shuttle bus to and from the hotel. The hotel provided dinner and breakfast on the following day. The airline provided 2 meals and a snack on the SFO - PVG flight. The food onboard and inflight entertainment are okay. The free Wi-Fi onboard is alright, but not many websites and apps can be browsed due to restrictions. I appreciated the airline putting me up in a hotel, rather than spend the night at Pudong airport.

✅ Trip Verified | Bangkok to New York via Shanghai. Due to weather, the airline decided to dump us off at Chicago O'Hare airport instead of our final destination to NYC. At their counter, we were told we would receive a full refund for our flight from Shanghai to NYC plus any expenses for hotel stays and buying our own ticket to find our ways back to NYC. My refund took months! I had to contact customer service multiple times and each time I had to argue with them about what i was told at the Chicago desk. When I finally heard from them about the process of my refund, they would not refund me the flight from Shanghai to NYC. The only customer rep I trusted was the manager at the O'Hare desk. When I inquired why they left out the flight refund, he said their staff were incorrect in stating they would refund passengers for the ticket. When I asked why this happened, he said HQ at that time told them they would, but that they changed their mind on it. Shady airline, unreliable customer service. They only stay in business because their tickets are the cheapest.

✅ Trip Verified | Shanghai to Beijing. An uncomfortable configuration aircraft with difficult and uncomfortable seats. On Time flight, poor meal and no entertainment. Quick ground service, but: when you encounter a problem there is no reference, and customer service ignores any duty.

✅ Trip Verified | Guangzhou to Shanghai. Customer Service is woeful. Unfortunately, I have to regularly fly with this airline so I became a member of the Eastern Miles Club in order that I could accrue some points. I didn’t want the points so much as recognition for the flights. Because I am a westerner, I am almost always get placed up the back of the plane with the other westerners. So, I thought, if they recognise me after all these flights, I might move to the front. For the last 3 months, I have had a new passport (a renewal). We are not allowed to update our accounts with the passport number, we need to call the hotline. I called the hotline and they told me helpfully to email the details to their help desk. I emailed the help desk and they told me I need to call the hotline. And so it goes, back and forth, neither party willing to do anything at all beyond what they want to do or need to do. After 7 emails, with the same request, I am frustrated and stuck. They wont upgrade the passport number and they wont recognise the points. I cant “start again” because that would mean buying a new mobile phone number. When flying with them, could someone please advise the airline that airline issued earphones plugged into their entertainment system, does not affect flight controls. With religious fervor, literally 30 -40 mins before we land, everything is cleared and closed. No phones, no headphones, no entertainment, no kindles - nothing. Sit still and read Chinese Duty Free magazines. Ground staff at check in - very business like, process bound and perfunctory. They remind me every time, what I am about to face over the next few hours. Generally speaking, I have found cabin staff good. They just don’t enforce the rules, particularly as it relates to other passengers playing videos on high volume while we are taking off! I ended up fixing the problem myself. I wouldn’t recommend this airline to anyone.

✅ Trip Verified | I had the worst time with China Eastern for my flight Paris to Brisbane via Shanghai. I only found out at Paris airport that my 2nd flight was cancelled and that the company put me in another flight 24 hours later. I got stuck in Shanghai for 29 hours while I was supposed to be back at work. They didnt apologise, didnt give me any explanation, didn't try to put me in another flight, staff were extremely rude and I had to ask to have an hotel booked and paid by them. (I went to see 3 different desks and all of them acted the same). The hotel they took me was in the middle of nowhere, dirty and no-one could speak English. Yes, the tickets are cheap but I would not recommend this company because if something happens they would not care and they have no customer service.

✅ Trip Verified | Los Angeles to Cebu via Shanghai. The flat bed was okay but that’s all. It is very annoying that they don’t have a menu for each passenger to read, they just go to your seat and show you the menu and you don’t even have time to think because there’s only 2 choices! So after the take off i slept and missed the dinner but when i woke up I asked them what’s for dinner and they gave me 2 choices. I got the chicken but it was so bad like it was a bit cold and they did not even bother to heat it up. In the menu there were lists of dessert like ice cream so I asked them if they have any and they just laugh and said “oh no ice cream”. They don’t have some chips but they have some left over chocolates. The entertainment system has very limited choices. I mean if you will spend for business class maybe just go for a better airlines and you’ll pay the same amount of money and will surely get what you’re paying for. My luggage was supposed to be part of the priority ones but it came out very late! Also the flight from Shanghai to Cebu was also very disappointing as they dont have dinner and the flight attendant told me it is because it is only a 3 hour and 50 minutes flight. I will never fly with them again!

✅ Trip Verified | New York to Manila via Shanghai. I booked December 2017, my mistake was i read the reviews after I booked the flight. From then i kept on checking my flights online and until march 30 it was valid until i didn't see my flight from Shanghai to Manila. I called the airline right away, but their customer service cant speak enough English that the only thing they told me was “no information” 5 times. Every week i kept calling until a manager told me that my Shanghai to Manila flight was cancelled and its either they rebook my ticket or refund. But according to reviews, they dont really get the refund so i just asked for a rebook. I arrived in Shanghai in 7pm and the flight they book me going to Manila was the next day 6:55pm. I didnt argue and just accept the flight without any compensation, free hotel. I waited in the airport for almost a day without social media. After I arrived in shanghai, i didn't know that i have to get out and get a 24 hr transit since my flight will be the next day. And i couldn't check in a well because it was to early for the next day flight. I can go on and on about how bad this airline is.

c✅ Trip Verified | vSingapore to Seoul via Shanghai. Decent flight with reasonable entertainment and price worth. I bought my tickets to 2 weeks before the trip. It was about at least SGD500 cheaper than Korea Air, Asiana and SQ during cherry blossom season in Korea. Noting that this flight was cheaper than Scoot (budget airline). This was my first flight with this airline and I was prepared for the worst and hoping that I am safe and my luggage were in the right place. Turns out that the flight wasn't too bad. Service was nice, food and drinks were ok. I have a 2hr stop over in Shanghai and everything was on time. The seats were clean. Other customers may not give you the most pleasant experience (a lot of noisy tour groups) but that is not within airline's control. They gave out pillows if you need. Blankets can be taken off plane if you want. One thing I dont like about this airline is their lack of control on how many cabin luggages a customer can bring in. So many customers brought 2 to 3 big bags that cannot even fit in cabin and a lot of customers were not able to use the cabin due to these greedy customers. It will be dangerous if this plane were to get any accident if you need to evacuate but you will probably get jammed along the way because too many luggage blocking the path. I haven't seen any other airlines allowing this before.

✅ Trip Verified | Los Angeles to Ho chi Minh via Shanghai. I traveled With my spouse and 2 little infants, I purchased children's seat and somehow they given separate seats. Two of under 2 old sons can't sit without us. System need to improve. Flight Shanghai to Ho chi Minh was delayed for 90 mins without any announcement. Ground staff need to improve. They yelled at passengers without any reason. All flight entertainment and meals was okay. Free hotels if flights layovers 12 hrs.

✅ Trip Verified | Honolulu to Shanghai. Old, dirty and unfriendly. The dirt everywhere was unimaginable, probably not cleaned for years. On the 11 hour flight there was no entertainment, no screen. Staff didn’t understand when we asked for cleaning material, as we didn’t even want to touch anything on the flight

✅ Trip Verified | Shanghai to Melbourne. Our flight on China Eastern resulted from a delay in our original Qantas flight (delayed 8 hours) and we were able to obtain this alternative, direct flight instead. Check in was pain free. Boarding was efficient and everyone on was on board in time for our scheduled departure time. The flight pulled out on time, but it did take about 20 minuts before we were airborne (busy time at Shanghai Pudong). Staff were relatively friendly and most spoke some English. The aircraft looked new and clean. A pillow and sealed blanket provided. The leg room was quite good for economy. In flight entertainment pretty good, except for the inflight advertising that occurred following completion of each program. Good screen size. The inflight meal services was memorable (awful). The food would have to be the worst I have encountered on any airline & air staff seem to go about it all about face. The drink cart rolled out first, but before it arrived at our aisle, a hot meal was handed out. On completion of the meal, we were offered a drink. Yes please, I will have a red wine. Given about one centimetre of wine, being the end of the bottle. I did ask for a bit more (the stewardess looked shocked, but I did get another couple of centimetres). The wine was quite good. After all this, they came around and asked us if we wanted a bread roll. desert, some cut up water melon. Tea or coffee not offered. It was a bit like a Chinese Fawlty Towers in the air. I did notice a couple of (presumably) Chinese passengers eating food they had brought on board with them. Obviously they were aware of what the meal service was like. Breakfast was equally as bad as the dinner service. We arrived in Melbourne about 30 minutes ahead of the scheduled arrival time. Except for the meal services, the flight and aircraft were good.

✅ Trip Verified | Seoul to Singapore via Shanghai. Worst airline I've seen so far. I took a flight for Christmas, they suddenly changed the departing time, so I tried to contact them on the phone and by email several times but never got any reply. I decided to give them a second chance. This time I had to fly from Seoul to Singapore transfer in Shanghai. My first flight took off 3 hours late (of course they didn't warn us in advance so I enjoyed waking up early to then wait doing nothing in the airport for 3 hours), and I was supposed to have only 2 hours to transfer, so I thought I'd miss the second flight. Thankfully, they told me the second flight was still there when I arrived. I hurried up only to find it was delayed for 3 hours too. I then got in the plane, but it didn't take off. We waited 2 hours in there, with absolutely no explanation nor apologize. The only good news is they told me there would be free wifi in the plane once it takes off, but it turns out it never worked, half due to chinese laws banning facebook and many other sites and apps, and half due to the fact their wifi was shit anyway. At the end, we landed 5 hours late, therefore arriving at 3am, meaning there was no public transportation so I had to pay for an expensive taxi, and yet still received no explanation, no apologize and no compensation. To this day I still have no idea what happened. I contacted them, but of course they didn't reply. 100% will never ever use this company, again, even if they have $1 flights.

✅ Trip Verified | Los Angeles to Tokyo via Shanghai. This is the most incompetent airline that I have ever seen period. Me and my daughter (16 years old) were given separate seat in 3 flights! My daughter was very nervous to be alone. I had to ask a lot of people to move around to accommodate ourselves! The airplanes are so cramp that you can not move at all. In a 13 hour flight the served a dinner and for another 10 hours not a single time they offer even a glass of water. The attendants don't show up when you request! They brought the dinner roll about 30 minutes after dinner serving. There is only one person serving with cart. Our return flight from Osaka to Shanghai was delayed 3 hours and we lost the next flight to LA. The most interesting part was that there not a single cancellation from other airline. When we got to PVG airport since we were late we were going around for 30 minutes until airplane stopped far and we were transfer by bus (cold at night). Since there were so many flight canceled or delayed it took us 3 hours to get a transfer for 24 hours later. Then took us another one hour to get a bus and go to so called hotel. OMG, motel is much better than that. Our flight landed at 9 PM and we got to bed at 2 AM. The next day out flight to LA was delayed again for 2 hours. This time they said they wait for transfers! I asked them why did not you wait for us yesterday. They said we only wait for 10 people or more! About 35 people came from Bangkok to PVG (trasnfer) to go to Los Angeles but their boarding pass was only till PVG and their luggage were stranded in Shanghai because they could not leave that terminal in airport to transfer them!! This was the strangest thing I have heard.

✅ Trip Verified | Los Angeles to Bangkok via Shanghai. I travelled with my 4 sons on this flight. We paid roughly $2500 per ticket and thought it a fair price for the services rendered. Flights were on schedule in both directions. Stewardess were dressed beautifully. The attention to detail was 3 star, they were efficient and always in a hurry. Didn’t take time to talk much to us. The seats were a wishbone style, 1-2-1 in business. Me being a big man 76 inches 290 lbs, I really didn’t enjoy the room for my legs in the lie flat position. My kids enjoyed their space. I would definitely fly them again.. They still need to work on smiles and a friendlier attitude. Just for comparison sake, Japan Airlines has a better customer service from stewardess and an attention to detail and very polite and humble. Price is higher but still fair for the service they render.

✅ Trip Verified | Chicago to Manila via Shanghai. Flight to Manila Clark leg was cancelled after ticket purchased. Never informed us. Chicago told us not to worry Shanghai knew of the problem and would take care of getting us to Clark. Shanghai knew nothing when arrived. No one speaks English and it took several hours to get assistance. The next day we were told Manila knew of our issue and a bus would take us to Clark. Never happened and we were stuck in Manila. No help and nobody knew anything. We had to hire an expensive van to take us to Clark. We expect something done about this horrible experience. Now we have to worry how to get back to Manila on return trip. Clark is closer but is now our problem getting home since China eastern failed in helping us.

✅ Trip Verified | Shanghai to Los Angeles, both flights were on time and service was good. The meal quality was good and food was tasty. Much better than United, Delta or American Airlines. They also provide free wifi so you can use the internet on board. Slippers were provided too. Cabin staff were helpful and polite. Lavatories were kept very clean. Legroom was 32 inches, just enough to stretch the leg. No need to pay a fee for extra leg room, like UA or AA.

✅ Trip Verified | The business class hard product is very nice. I was fortunate enough to sit in the small business class cabin near the front of the plane. There was Wifi free on the flight but it was slow and botchy. The service from the flight attendants was cold and kindness seemed to be forced.

✅ Trip Verified | New York to Shanghai. I would discourage travelers from flying China Eastern Airlines. Their fare is cheaper than many competitors but you get what you pay for. My flight from JFK New York to Shanghai was unpleasant in many ways. First the seating area was not cleaned. There were crumbs in the arm rest. The pillow and blanket came unwrapped which makes you wonder if they cleaned it between flights. The food choices were limited. They show you the menu but two out of three choices were unavailable. Lastly, the flight attendants were absent mostly and not helpful. There were kids squatting in the middle of the aisle talking loudly during a night flight from NYC to Shanghai (mind you this was in business class where passengers were trying to get some rest or trying to get work done) and the flight attendants were nowhere in sight to help escort the kids back to their seats. Also, the flight attendants were not the friendliest. When I asked for a seltzer water I was met with annoyance then a curt hand off of the can (no cup). I will not fly China Eastern again if I can help it.

✅ Trip Verified | Jakarta to Los Angeles via Shanghai. Ground staff in Jakarta did not tell me I should becollect my luggages at Shanghai Pudong airport, til the rude Transfer staff at Shanghai airport told me, meaning I have to exit the Immigration. They didn’t give me any paper, so the Immigration Officer lady didn’t let me out, she told me to get back to the Transfer desk ask for a boarding pass for the next flight. There were 3-4 staff at the transfer desk, no one understand what to do and directed me to the fist staff I met. That lady was still there talking on the phone again n talking to other staff, completely ignored me and other customers behind me. Finally, she left, changing shift I guess, the man gave me a piece of paper (flight itinerary). After second time in line, the Officer told me to fill in the blue paper, not the yellow given by the airlines, she pointed me to the back table, meaning I have to get it n back in line. Frustrated enough, at the third time in line, the Officer complained in Chinese and made a phone call to the Airline Transfer staff, I assume he did not give me a proper paper, took her n other staff to work on my paper, finally I got out. The trouble was not finish here. The lady at the next check in for transfer was not nice. After weight my luggage she told me to exit and go to the third floor to enter the departure gate. As I didn’t get what she said at the first time, I repeat what she said which was wrong. She yelled “go exit and go to the third floor”. What a nightmare experience at my first flight with China Eastern Airlines.

✅ Trip Verified | Dhaka to Shenyang via Kunming. Disgusting service and the quality of the airline. Would never recommend this airline. This is by the far the worst airline i have ever took and i'm a very frequent traveler. This had a 6 hour delay before it departed. Never use this airline.

✅ Trip Verified | Toronto to Shanghai. This is the third time I have flown with china eastern in business. This time I noticed some improvements, I was offered pre departure champagne which was not the case a year ago. After departure from Toronto was offered pajamas, the service was good and food from very good. I found the crew very good and language was not a problem IFE could be better with some more choices also the remote control at my seat did not work at all but the touch screen worked so I didn't find it a big problem. The amenity kit is very basic and could use an upgrade also the seat while being very roomy and private could use a pad when using it in the bed mode. The lounge in Shanghai was deserted when I was there so was plenty of room and lots of staff there to assist you. All in all well worth the price (far less than EVA, Cathay or Korean Air).

✅ Trip Verified | Vancouver to Manila via Shanghai. China Eastern Airline offers free on-board wifi. Besides that, food and service are good too. Their Business Class Lounge at PVG is decent in size and amenities. Do recommend it.

✅ Trip Verified | I purchased ticket economy class on China Eastern for about almost half price of competing airlines, then after reading reviews was somewhat scared that I had made a big mistake, but I had no problems. People posted that flight attendants were rude with bad movies and lots flight delays and no baggage transfers, I had no issues at all. This was my third trip to the Philippines and had used two other airlines before and had delays, my trip with China Eastern went great with no delays, baggage was auto transfered, movie section good and flight attendants were very pleasant. As meals go we were served two meals and it's airline food, no worse or better than competing airlines.

✅ Trip Verified | Shanghai to Prague. Flights were on time, went well, service as expected. But both of my suitcases got lost. One was received the next day but another one got held at PVG for security check. I was asked if the staff at PVG actually can destroy my lock (my suitcase is Commodore brand, meaning if they did, the whole suitcase would be destroyed!)! Then I was asked to send my suitcase key to TPE airport and that they will deliver it to PVG to open my suitcase! So I did and when they received it at TPE they told me that China Eastern staff refused to take my key to PVG with them, because the person who asked me for the key hadn't asked them before she asked me for my key! Then I was even asked to deal with this issue myself. I refused all of it, meaning to destroy my suitcase and to go personally to PVG to retrieve it! Somehow they got my key to PVG and 4 days later I finally received my suitcase, obviously no threat was inside and all of my stuff was there, even though messed up. After this horrible experience I decided to complain to China Eastern only to find out that there is no email address to complain in China. I called their Taipei office where I was given 2 strange email addresses, to one of them my email was not even delivered and I have never heard from anybody from the second email address ever. Then I found that there is an option to submit a complaint directly on the UK website of China Eastern, which I did. I complained that nobody answered my emails from China and asked them to kindly forward my complaint to the corresponding office explaining all my experience! Never heard from anybody! Submitted another complaint a week later and still till today no message from China Eastern whatsoever.Conclusion: average, mostly cheaper airline with average service aboard, until something goes wrong! Then you cannot expect anything from them at all!

✅ Trip Verified | Shanghai to Singapore. After being initially concerned about our travel team booking me on China Eastern (prices were high due to Chinese New Year) I conceded to China Eastern. GATE: Quick and efficient. We were promptly placed on a bus to the plane. At the plane, the staff were waiting to check boarding passes (this was the only feeling of rush with passengers pushing to get onto the stairs for some reason) Boarding was friendly, they quickly identified me as a westerner and spoke decent English to welcome on board. Take off I was told to take my headphones off before take off which seems normal for China Eastern. The crew in Economy were young, but good with English. were prompt with drinks and food. They rotated the cabin with water almost every 20 minutes. Food was okay some Pork thing with rice and watermelon as the desert. Standard Economy food. IFE Screen was clear, but limited options. about 8 Blockbusters and only 10 TV options. Headphone socket was temperamental, but this seems to be the norm in economy now. I have to be honest to say it was more enjoyable than the Singapore Airlines flight I did on the way to Shanghai. In saying that, this was my first flight with China Eastern.

✅ Trip Verified | I chose China Eastern from Guangzhou to Kunming mainly because of it's low fare and Kunming is the hub for China Eastern. The aircraft is Boeing 737 which is new and could provide 12 first class seats. However the cabin crew were too busy to provide a good service during the fight. The foodsin flight are too salty and the coffee is not hot enough.

✅ Trip Verified | New York to Manila via Shanghai. I tried to get my middle name to delete one letter which a 3rd party made me put on. I went to the airport to try to get this changed as it was almost impossible to get anyone on the phone live and I did not have the time to wait. When I went to the airport with all the supporting documentation they did absolutely nothing to help me on the then scaring me into thinking that I would not be allowed to get through emigration in that I should buy in additional last minute ticket at 2 to 3 times the price. I tried numerous times while on vacation to rectify the problem and all they did was talk to me like I was in the 3rd grade and did absolutely nothing to help the which was a scare tactic. Of course on the very intelligent person and did not listen to anything they said and when on my trip and took the risk and of course immigration let me pass as I hide all the supporting documentation. I write this review because not everyone has the same intellect nor experience that I have and many people get scared and to find another last minute ticket which could be 2 to 3 times the price of the original ticket which to me and again this is just my opinion but to me this is very untrustworthy and is a scam in my opinion which is my right to state.

✅ Trip Verified | Horrible airline! I supposed to take Jan 29tth China Eastern flight from Toronto to Shanghai, (too much to describe the details of the mess). Now on Jan 30 I am still stuck in the airport waiting with all the other same people. It’s horrible! Service is awful and messy. People are getting angry because we are just told the system still not fix yet and need few more hours to fix. That means we need to wait another day. And there is no any arrangement yet. This is my first time to try China Eastern airlines, I feel very upset!

✅ Trip Verified | This is by far the worst airline I've ever flown. Flight was delayed for three hours causing me to miss my connecting flight from Shanghai to Guangzhou. The chairs were narrow with little to no leg room. Most flights allow you to use cellphone after 20-30 mins take off but phones are prohibited for the whole entire flight with this airline. After I landed in Shanghai, there was three employees to help about 70 people who needed accommodations. They just wrote a flight number on my boarding pass and told me to get my bag with no further instructions. They did provided transport to and from the airport but I almost missed it because they didn't announce that they were leaving in English, which I get that it's not a English speaking country but there were many foreigners like me that didn't understand what wasn't going on and just needed reassurance. We were driven to our hotel, more like cockroach tower, thirty mins away from the actual airport. The next morning I was driven back to the airport three hours in advance for a domestic flight. Needless to say after my first experience with China Eastern I wasn't looking forward for my trip back to Toronto with them. But oh boy, it got worst. My route was from Guangzhou to Shanghai then Toronto. On my flight was Guangzhou to Shanghai, a trip that usually take 1 hour and 30 mins took about 3 hour and 30 mins. The flight took off on time but due to some fog i Shanghai the plane landed in another airport to refuel. This was what they said and even writing it out now it made no sense. There was obviously a technical error on their end where they needed to stop at another airport to refuel. When I arrived in Shanghai, my flight to Toronto was actually delayed so I had a chance to still fly out that day. But I wasn't informed of this until after they told me to wait for my luggage, which took about 1 hour to come out, and by the time I got my luggage the flight already closed their doors. There were once again only three people to help ~40 people to redirect their flight. I was forced to stay a night again, another cockroach tower and this time even further from the airport. After all of this happened, when I was checking in, the employee was using his phone the whole time while checking me in. He was so invested on his phone that I had to tell him to give me back my passport after everything was done. This is not just one act of horrible customer service executed by china Eastern but multiple and to many paying customers.

✅ Trip Verified | Shanghai to Sydney. A complimentary limo service from Shanghai hotel to PVG which luckily arrived early, as the queues for security at PVG seemed endless. The PVG lounge was well equipped with showers and plenty of quiet zones with charging facilities and a good range of food and beverages. Better and more quiet in the upstairs area though. On board and closed up ready to go on time and arrived in SYD a little early. Seating layout was the older 2-2-2 but OK for a good sleep with the seats flat, although the cabin was kept a little too warm for my sleeping habits. Sleep took priority over IFE so I cannot comment on that. The food options were all tasty, with good, attentive service and plenty of snacks during the flight if needed. Spirit offerings eventually had to be refused as the servings were becoming a little too frequent. Good service levels on the return international flight. This was the first flight allowing phones to be switched on in flight mode following a relaxation of the rules by the government.

✅ Trip Verified | Sydney to Shanghai. Complimentary limo service to airport was appreciated with quick check-in on arrival. Skyteam lounge at SYD OK. Closed up and ready to go on time, but delay experienced at gate of 20 minutes with no explanation. Made up most of lost time on journey. Good service by friendly staff and tasty meals, both Western and Chinese options, with regular offers of wine and spirits throughout the trip. Lie flat seats were not tested as it was a daytime flight with the IFE system providing adequate entertainment options. Internal flights in China taken later to Harbin, Xining, Chengdu and Shanghai were on time with same good service levels.

✅ Trip Verified | Madrid to Shanghai, "old-style" Business class configuration (2-2-2). Seats are quite comfortable, fully reclinable, but very little privacy (if any). Boarding quite smooth. Entertainment system good but not the latest version, and headphones not noise-cancelling. Despite business class not completely full, they didn't have enough menus for everyone: me and my neighbor had to change choice as they didn't have enough Chinese menus on board, as well, not all wines listed are available. In any case, food was quite tasty. Overall, a good flight with China Eastern Airlines, had a good sleep, and overall impression is positive. There is WIFI on board (albeit, not really fast).

✅ Trip Verified | Los Angeles to Hong Kong via Shanghai. The service has always been excellent and the flight attendants on China Eastern are the most hard-working, professional, and customer-oriented. Just because their English skills may be lacking doesn't mean they are providing subpar service. I've had the same positive experiences with China Southern and Shanghai Air regarding customer service, and they all post generous partner mileage accrual with little delay, and offer elite status member benefits at airports (like priority boarding and lounge access) without having to make a request. And the China Eastern and Southern lounges put our stateside lounges to shame in terms of food offerings and comfort!

✅ Trip Verified | Krabi to Moscow via Shanghai. Quality of service is very low. Me and my wife checked in 3 bags in Shanghai airport, but got only 2 tags. We didn't notice it at first. Then right before the flight a manager of China Eastern approached us, showed photo of one of our bags and told that due to some issues they were not able to send it with our plane. He said that there was no problem and that the bag would be sent with the next plane. When we arrived to Moscow, another manager of China Eastern met us and confirmed, that everything was okay and the bag would be sent with next plane. Sounds good, right? But since then we didn't get not only our bag - we were not able to get any information from China Eastern! Shanghai hotline doesn't work, people in Russian office know nothing and can't get any information. Eventually they just stopped answering my phone! Even baggage claim service of Sheremetyevo airport can do nothing! They send requests and get no answer from Shanghai office of China Eastern! It's is utter disrespect to me as a customer and total lack of management skills. It's been 6 days since we arrived and I'm losing faith in ever getting my bag back. And to add cherry on top of this mess - due to lack of luggage tag I wasn't able to get insurance for lost luggage. ((( Speaking about other impressions from the flight: food was good when we were going from Shanghai to Moscow, and OK when from Krabi to Shanghai. Seats were narow and not really comfortable, entertainment was OK, Wifi was poor.

✅ Trip Verified | Madrid to Brisbane via Shanghai. My baggage went missing for 15 days and the customer service provided, if you can call it that, was poor and unprofessional. When I noticed my bags were missing, I reported it at Shanghai airport. The guy at the baggage claim desk at the airport asked for my flying ticket and, while I was filling out the PIR, he took off my baggage receipts which (this I found out later on) were necessary to claim compensation for the delay. During this 15 days, I tried to call to their Shanghai base several times but nobody ever picks up the phone. After two weeks, I received a call from one of their representatives who told me they would send my bags to the airport, because they don't deliver to the customer's address. On top of that, there was no way to talk or complaint to this person because he didn't speak English, or any other language than Chinese. So, my baggage was lost more than 2 weeks, they provided no costumer service at all, and after all the inconveniences they caused, it is me who has to pay for the transport of my bags. Booking with them was a terrible mistake.

✅ Trip Verified | Seoul to Bangkok via Shanghai since the price was around 400$ when Korean airlines were literally double for our Christmas trip. I had heard many horror stories about the Shanghai transfer process, and unfortunately, they became true. Be sure to leave enough time, at least two hours. Pudong Airport has very few gates and it seems that every plane uses a bus (even airlines like Korean Air use them). This adds about 15-20 minutes to getting to the terminal once you land. The transfer staff is very unorganized in stress, as many staff were calling for LA flights but completely ignoring anyone going to Bangkok. Tensions and tempers flared among passengers as everyone was trying to cut and get around slow people. Staff always says "hurry, hurry, go go" when there's actually not enough time. Our connection was missed because of this, and by the time we waited in line to get our new flight tickets, go through immigration and go upstairs we missed the last flight of the night. The system could be vastly improved. China Eastern did put is in a clean hotel (20 minutes from the airport by their shuttle bus), gave us a bowl of cup noodles at night (and some dumplings/soy milk in the AM). But the one thing they never did? Say sorry. The planes themselves were in clean condition, way better than I expected. Flight attendants were just ok. Nothing special, nowhere near as polite as Korean or Japanese airlines. Food was definitely subpar, about only 70% was edible on all our flights. Price is king, and you pay what you get for.

✅ Trip Verified | Shanghai to Toronto. This was easily the worst airline I traveled with. The staff both ground and flight were rude and not accommodating. I requested vegetarian meals and was told to speak to the flight attendants. This was after trying to do this over the phone and being on hold for over 15 mins. I was also unable to do this online. When I spoke to the flight attendants they said my name isn't on the list and I won't be given any food. Finally when I was given food a all 3 times it was non vegetarian including a sandwich that had pork in it. When I asked what was in the sandwich the staff didn't seem to understand my question. In today's time where many people have allergies, health concerns, and other dietary restrictions this was ridiculous. Even general questions seemed to go unnoticed by the staff. Ground staff and check in was really unorganized. My overall experience was disappointing and in future I will not be traveling with this airline again.

✅ Trip Verified | Bangkok to Seoul via Yantai. I purchased a round-trip ticket from Seoul to Bangkok for my mother (cannot speak English with minimum tech ability to use a Smartphone) from China Eastern Airlines official Korean website. I also purchased the same Seoul to Bangkok, but only one way as I was going back to my work in UAE after Bangkok. My flight was 3 hours earlier than my mother's return flight. The ticket I purchased for my mother had 1 stopover each way: Seoul to ShangHai Pudong, ShangHai Pudong to Bangkok, returning Bangkok to Yantai and from their to Seoul. However, on 30 Dec, when my mother wanted to check-in at the CE counter, the airline staff said that this flight goes from Bangkok to Shanghai Pudong to Yantai to Seoul, and two stopover within China is not permitted, showed a piece of paper regarding transit regulation within Mainland China, therefore boarding is not permitted. Suddenly, there was magically a new stopover at Shanghai Pudong. This makes the Shanghai to Yantai leg a domestic flight. Seven passengers including my mother was denied boarding. CE staff did not provide any assistance, closed the counter and left, leaving these passengers stranded in Bangkok Airport. None of the Korean passengers had good enough English language skill to dispute with the Airline, and nor CE spoke proper English. Disputing with them would not yield any positive results anyways since CE staff do not care at all about customer grief nor complaints. Since I had left already to Dubai, my mother was all by herself and had to seek help from two other kind Korean young men (also same ticket) to purchase another ticket using their Credit card from a different airline to go back to Korea (direct flight BKK-ICN from EastarJet). This practice is practically a scam, since this Shanghai stopover was not shown during the website search, not shown in the receipt nor the itinerary email I received. Also the information that "two stopovers within China is not allowed" cannot be verified, and we don't know if this is true. My mother had to wait nearly another 24 hours at the airport as a result. If you cannot speak Chinese, forget about everything, even if they deny for no reason. This kind of practice should not be allowed. CE may look like an excellent budget airline: 30kg checked in Baggage, full in-flight meals, spacy seats. And you will save $300~600 per trip. But when it happens, it will happen to you, and you will be delayed and stranded with no options, no assistance, no staff to talk to and helpless. There's no rating to be given when an airline leaves pax stranded. Everything becomes irrelevant.

✅ Trip Verified | Colombo to Male. My flight was cancelled for January 2018 and they have taken no action. Ticket price was 228$ and the only option they have given was refund which is 110$. Such a shame airline which has no responsibility over their customers. Even when we call the customer care ask to hold the line and it was also a money lost for us by taking international calls.

✅ Trip Verified | Tokyo to Chaoshan via Shanghai. Very not recommended China Eastern airline. My flight was a roundtrip between Tokyo and Jieyang, in the between had to transit in Shanghai. On the way to China, my flight was delayed about 1+hour and they automatically cancelled my transit flight without any explanation and guiding. I had to stay in Shanghai airport for about 7hours for the next flight. I was a bit mad at this because they should at least guide us along this but they did not, we were like running and asking around to see what can we do. Next, during the return. They arranged my flight to be about 1+hours to make a transit in Shanghai and the point is I was told that my luggage cannot be direct pick up in Tokyo during check in, which means I had only 1+hours to go through the transit progress and luggage pick up. I called the airline to ask for help because this timing is arranged by them and I got a reply said “Do Your Best”. I ran like a hell in the airport and felt disappointed in how they treat client like this. I have never thought of such a big airline gives service like this.

✅ Trip Verified | When I read about the reviews of China Eastern before my flight, I was expecting the worst. Having only paid 375 euros for a round-trip from Hamburg (Germany) to Shenzhen (China), I wasn't expecting much either. However, I was quite satisfied by my flight experience with China Eastern. The A330 from Paris to Shanghai was quite new, had a decent inflight entertainment system and the seats had a good pitch. A little minus for the service: flight attendants weren't that friendly and there was only one round of beer for the whole plane on the 11-hours flight from Paris to Shanghai. Furthermore, there is room for improvement concerning ground service and online check-in. Reserving seats was only possible via telephone, online check-in did not work at all. Probably the biggest minus was the ground personell in Shanghai - very little English skills and very rude. There is no "western" food on China Eastern flights, however almost all meals were tasty. Another plus: I was assigned an emergency Exit seat on two of four flights. All flights were on time. All in all, I would fly China Eastern again, especially with regards to the extremely low fare that I got.

✅ Trip Verified | Hohhot to Nanjing via Shiajiazhuang. The first route to Shijiazhuang was less than 1 hour, so the airline only provided a bottle of water. The second route from Shijiazhuang to Nanjing was almost one and a half hour, the airline provided a dinner of noodles and rice, meal was delicious. During the flight the crew served passengers politely.

✅ Trip Verified | San Francisco to Guangzhou via Shanghai. This was honestly one of the worst airlines one can experience. On my trip, I was going to Guangzhou, which required a connecting flight in Shanghai (there are 2 airport in Shanghai). On the day of, the airport informed us that they gave away our seats on the connecting flight (originally we had our tickets booked to be in the same airport) and instead made us go to the other airport called Shanghai Airlines. The flight experience was pretty standard, but the aircraft arrived 1.5 hours late, which only gave us less than 1.5 hours to check out of China Eastern Airlines to Shanghai Airlines, which is about 1 hour apart. This caused us to miss our connecting flight and it also caused our return trip home to be cancelled. We purchased new tickets to go to Guangzhou and once arrived, we attempted to get the airport to re-book our flight home, but they stated that our current return flight home was still there and even gave us a confirmation print out, so we chose not to worry about it. However, on the day of, we were informed our flight was indeed cancelled and this caused us to buy new tickets for the flight home at the last minute prices which are much more expensive. When I contacted customer service for a refund the original tickets (I assumed we couldn't get it for the new ones purchased), they said that they were unable to refund those tickets, even though it was their fault we missed the flight You would think that because there was a flight delay, they would at least given us a partial refund, but there was no refund at all. Instead of a nice cheap trip to China, I had to pay over $1,500 (last minute tickets were expensive) for a trip that should have been less that $500. Avoid this airline if you can.

✅ Trip Verified | Vancouver to Ho Chi Minh via Shanghai. We read reviews before leaving for Vietnam which seemed to be quite negative. We found the opposite on our trip. We had no issues with staff understanding English, there was more food, drinks including beer and wine offered than we have had on other airlines. The meals were good and frequent. The staff offered beverages throughout the flight. If you needed one and the staff weren't in the aisles you just needed to find them on the plane and they would get what you wanted. Plenty of room in the seats and lots of choices of movies etc to watch on the long flight. We had a great experience.

✅ Trip Verified | Toronto to Manila via Shanghai. Very pleasant team of staff on all sectors of my trip. Very clean and prompt service. The staff were smiling and trying to help with anything. Amazing experience and I will definitely fly with them again.

✅ Trip Verified | New York to Bangkok return via Shanghai. My flight was wonderful. New plane, great helpful onboard staff, and food wasn't bad. After the reviews I expected a ride from hell but it was one of my best experiences on an overseas flight and I am a very frequent flier. I can't speak for the service in coach, but in business class the flight attendents try hard to make everyone happy. The only negative thing that I will say is that a better English speaking staff would be helpful. I will definitely fly this airline again.

❎ Not Verified | Beijing to London via Shanghai. Stupid rules regarding electronics. I can work on my laptop on Wi-Fi but I can't use my mobile phone even with Flight mode enabled. Food was inedible brown slop from Beijing to Shanghai, with no explanation give my crew other than that it was Breakfast. Food from Shanghai to London was barely edible, melon frozen, butter frozen, prawn noodles tepid. Drinks were few and far between with me constantly having to badger staff. Inexplicable delay over nearly 1hr 30min before we took off and inflight announcements were barely audible above the din of the cabin and in terrible English to the point you simply couldn’t understand what the ‘incident at Heathrow’ was. As for the in-flight entertainment, it was poor, outdated twin socket headphone ports, very little in the way of shows or movies and certainly nothing current or recent. Trying to upgrade my return flight as I had done my outbound to business class was met with blank looks and a telephone number that never got answered clearly China Eastern has no interest in taking my money. At Shanghai I enquired again and was given an absurd quote of £5,000 upon asking further what class this was I was informed it was business. This was the first and last time I fly China Eastern. Never have I flown with an airline that has such blatant disregard for customer service and wellbeing.

❎ Not Verified | Shenzhen to Shanghai. Would like to review the booked flight but it was cancelled with a simple text message - flight cancelled. No alternatives, nothing. Fortunately as had booked business class through the Chinese agent Ctrip was able to arrange a replacement flight for us, but only after I called them. Actually it’s not worth complaining about. This is an airline from the cultural revolution, customer service means nothing. Rebooked on MU5356 as expected, rubbish service - seats that should be used in military vehicles. Tourism in China is not exactly a pleasure, and even worse with China Eastern as the carrier.

✅ Trip Verified | New York to Hong Kong via Shanghai. I have to say I was motivated to write this review in large part due to the generally negative reviews I had read on China Eastern prior to taking my first flight. These reviews are so negative I almost cancelled my booking to use Avios points on Cathay. However on actually flying them I was truly impressed by the flight. The seat is excellent and felt the same as the one I had flown on in Air France recently (also excellent). I managed 9 hours of sleep, a record for me. The service was professional if a little robotic although the FA constantly checked if I needed anything else during meal service. Once meal service was done the FAs pretty much disappeared until breakfast although there was a self service food station left out. Entertainment system was limited but that’s my only negative.