China Eastern Airlines

✅ Verified Review | We booked First class tickets from Xi'an to Shanghai. In the morning, we got message on our mobile that our flight was cancelled due to thunder shower at Shanghai and were asked to rebook our ticket. We tried almost whole morning to get connected. There was no special line for First class passengers. Then we were informed that all flights on the same days were fully booked and we had to fly on the afternoon of next day or we had to rebook the tickets at airport. We rushed to airport just to find that hundreds passengers were waiting and there was no First class counter. After long time waiting, we were given 2 options: one to fly the next afternoon and the other to fly to WUX, an airport 150km away from Shanghai. When asking possibilities to transit somewhere, I was told that MU can only fly us once to any airports we wanted and we had to pay for additional flights to PVG. What a joke! We had to accept flying to WUX. We sat in the lounge from 6PM to 2:30AM before flight took off at 3:00AM. To my most surprise, after 10:30PM, there was no staff in the lounge and there were no snacks or food any more. There were only very loud automatic announcements saying “We are sorry to announce that flight… was delayed or cancelled” repeated endlessly. Arriving at WUX, we booked a taxi to Shanghai, of course paying all costs ourselves. I recommend to take airlines other than MU should you wish to travel in China. HU and CZ are much much better. Or high speed train is another good option.

✅ Verified Review | Shanghai to Moscow. The departure delayed 2 hours. All the passengers waited before a departure gate all this time with no information about a current departure time. The airline provide an extremely old plane A330-200 for a long (almost 10 hours) flight. The seats are almost broken and uncomfortable. No entertainment system like TV, international radio,veriety of music etc, except few main TV's in a main row of seats with a Chinese movie without any translation. Also radio was in Chinese? but the earphone plug was broken. Staff speaks English in intermediate level. After the take off I ask the person for changing a place, since the first row was free. She allow me to do it and I move all my stuff to a new place. After few minutes she returned and told me I must go back since this place cost additional money. Very unpleasant staff. China Eastern it is a far cry from Aeroflot I usually fly. It was my first, but definitely a last flight with this airline.

✅ Verified Review | Xining to Xi'an on July 9th. It was my first time to flew in first class with China Eastern Airlines. The crew were helpful and friendly. I'm not satisfied with the food because there were only two cakes and some fruit. The seat was very comfortable so I fell sleep in a short time. The inflight entertainment contained latest films.

✅ Verified Review | New York JFK to Fuzhou via Shanghai. Avoid taking China Eastern Airlines at all cost. First of all, the flight from JFK was delayed for four hours. The scheduled departure was 4:25pm, and the plane didn't leave until 8:15pm. Upon arrive on PVG, the customers were informed that the transferred flight from Shanghai to Fuzhou has already departed. The flight from PVG to FOC is under the same flight number MU588. The flight departed as the customers are arriving at PVG. Worst of all, they don't have anything arranged for another flight until the next day.

✅ Verified Review | Tokyo to Xian via Shanghai. The female cabin attendants keep shouting loudly to passengers seated on aisle seats "Be careful, Be careful!" as they pass by pushing food/drink wagons, instead of "Excuse me!" Their level of English proficiency is very low. Almost none of them speak Japanese, either. No information is given by China Eastern on Internet that passengers with economy tickets must pay for wine on international flights. No charge for beer, however. The flight from Xian to Shanghai on Aug. 7 was delayed more than 90 minutes; however, no explanations for the delay were made available to passengers at all. Consequently, I missed my connecting flight 539 from Shanghai to Tokyo Haneda. Again, I was left in complete limbo as to if I would be able to get on another flight. And if so, which flight? Even if I wanted to ask for somme information at the boarding gate for Haneda flight, there were no ground crew available there for two hours! Where as the Japanese keep on apologizing in such circumstances without giving enough information for delays, the Chinese never apologize whatsoever.

✅ Verified Review | I have never been on a more neurotic airline than China Eastern. Let me explain. For the flight from Diqing to Kunming you cannot use headphones upon take off or landing, which is absolutely ridiculous. They refused to take off in the rain which delayed my flight 6 hours. The food was low quality, but expected given the price. There is no beverage choice.

✅ Verified Review | New York to Fuzhou. The crew was really nice and seats were also comfortable since it can be rotated 180 degrees. They gave us free wifi. Even though it wasnt that great you can still watch something on youtube on 240p with a vpn. The food was not that great though. For the inflight entertainment there was a selection of western and eastern movies and tv shows. The experience was worth the cheap price of the ticket.

✅ Verified Review | Sydney to Beijing via Shanghai. The cabin crew was impolite and unprofessional, hostess do not speak English (and one could ignore that as well), but the airline service is just appalling. First, my connection flight was cancelled but this was written nowhere. The next available flight (Shanghai to Beijing, not exactly an uncommon route) they propose me is 5 hours after the one I had. Then, this flight was late, God knows for how long, because not only it was not signaled on the departure boards until one hour after it was meant to leave. I asked if it was possible to know more or less, I didn't needed the exact time, just if we were talking about 1 or 5 hours. Staff said that they had no idea. If you want to have an awful flying experience, I recommend China Eastern, otherwise run in the opposite direction.

✅ Verified Review | Beijing to Bangkok. Flight time is 1950 hrs. I arrived Beijing Airport at 1600 hrs. I went to check-in counter. The airline check-in officer asked me to wait till 1720 hrs for checking-in. I went to the check-in counter again at 172 0hrs, the check-in staff told me to wait till 1830hrs, saying that the flight is delayed. To my understanding, there is priority check-in for business class and first class passenger. Passengers of these priority class should be checked in, even in the flight delayed situation. They can be comfortably hosted in business lounge, not just waiting uncomfortably in all passenger waiting place. I have travelled with many airlines in business class, and I am very comfortable with their hospitality. The Beijing airport check in is the worst of all. The ground staffs have problem in communication with passengers too.

✅ Verified Review | Tokyo to Male return via Shanghai. On our way to Male all went smoothly - everything was on time, service was good, food was ok. The plane was new and clean with wide screens. On our way back though the flight to Shanghai was 5 hours late and the reason seemed to be a change of aircraft. All passengers were calm and seemed to be used to these kind of problems. We missed our connecting flight. However we were lucky and had helpful staff helping us get back to Japan on the next flight to Haneda. The staff are sometimes emotionless but helpful. I would recommend the airline but if you want to play safe with no delays and good inflight entertainment, maybe better to choose a different airline.

✅ Verified Review | San Francisco to Kathmandu via Kunming. This was the worst experience in my travel history. The flight made unknown stop in Qingdao that was not listed in the ticket; makes you get out of the plane and go through security and put you back on the same plane again (whats the point?). Cannot use cell phone in airplane mode as well, but can use a laptop (dont get this logic either). Worst of all I was told that I would claim the baggage in Kathmandu (final destination) during my checking in Denver, but they made me claim the baggage in Kunming where I had to stay with my luggage for 17 hours layover. The return flight was as painful as the going one where I had to stay with my checked luggage for 12 hours in Kunming and 3 hours security check in qingdao. The flight experience is total disaster - when the flight attendant asks you to close the window and if you open in between, they come and yell at you, if they tell you open the window and if you close it, they come and yell; if you ask for additional food or drinks after the serving time, they tell you its over - and zero customer service. I never recommend anyone using China Eastern Airlines : poor customer service.

✅ Verified Review | Shanghai to Toronto. A very nice experience with nice cabin environment. The staff was patient and helpful, they provided three meals include Wine and many kinds of bread .The lounge in Shanghai is one of the best I have experienced and it's new! The leg room is wider than United Airlines and Air Canada.

✅ Verified Review | Seoul to San Francisco via Qingdao. I am doing this review for the sake of the passengers who are thinking of taking China Eastern Airlines as their carrier to their next destination. Your hard earned money will never be worth it by flying this company. The outbound flight from San Francisco to Seoul Korea via Pudong Airport was seamless. However, you cannot check in online if the ticket you purchased was not directly from their website. Check in in San Francisco was prompt. No hotel accommodation if you are changing flights between two different airports. I used the Mercure Hotel outside of Hongqiao Airport in Shanghai. The return flight was the most horrifying. First, the check in agent could not use my ticket. Someone perhaps already “checked me in online”. I have informed the check in agent that I have not done so, and basically they are calling me a liar for saying that. The whole ordeal of trying to figure out what happened to my reservation, after calling the Shanghai office, took about an hour; just to sort out the problem of which CE could have handled properly. The hotel accommodation I was provided was located at the outskirts of Pudong. I was arriving at Hongqiao about 9:45 p.m. local time, and the travel between these two airport is about an hour with no traffic. The person who picked me up transported me into a family size car with no signs whatsoever that it partners or contracts with CEA. One will be freaked out if they do not put enough courage to trust the driver and staff who spoke no English. Handsome Hotel in New Pudong Area, this hotel makes you feel as if you were in North Korea. Morning came as I connect to my other flight, I made it Qingdao. My flight from Qingdao to San Francisco was scheduled to depart at 12:30 p.m. local time. 12:00 p.m. came, no announcement that the flight will be delayed. No reason, no staff, no explanation. One, two, three hours passed no staff to explain to their passengers what the deal is. You get one staff who spoke only Chinese and a bit frustrated if you ask her to translate in English whatever she just announced in the paging system. Finally we were provided with packed meal with a whole bunch of preserved side dishes. Still no explanations as to why our flight is delayed. Came 8 o’clock p.m., finally our plane was on-sight and the gate agents started to finally show up. Passengers were aggravated and just angry about the whole ordeal. CEA should always put a gate agent or a customer service representative to provide information regarding up to the minute information about the flight. We were left out with no clue for 8 hours, we were not allowed to leave the airport because our passports were already stamped as “departed” and we were not allowed to do so by the immigration officials. We were delayed for a total of 9 hours, with no palatable meal, no explanation, no sense of compassion from the staff about our flight. At 8:30 p.m. we boarded the flight to San Francisco and some of the passengers became very physically obnoxious to the CEA agents. I could only understand their frustration. CEA should not even be in business if they continue to observe this kind of business relationship with its customers.

✅ Verified Review | Chicago to Denpasar via Shanghai. I was a bit nervous about this airline, but actually I was fairly impressed. The aircraft was new and clean with TVs in each seat. The economy seats were comfortable and had some recline. There was a selection of Hollywood movies as well as Chinese movies. Some of the foreign movies had English subtitles, some did not. There was also some Chinese TV but very few American shows. There was no WiFi on my flight, and they ban cell phone use. The staff was courteous and understood English, but don't expect to have a conversation with them. This flight was overnight. My main gripe was that they would turn on all the lights in the cabin and make announcements every 4 hours or so to serve food, even in the middle of the night. The food selection was hit or miss. They had the option of Western or Chinese food and some sodas to pick from or tea. They came through the cabin every hour or two to serve water. Overall, exceeded my expectations and I would fly with them again.

✅ Verified Review | Shanghai to Melbourne. We got off to a bad start when after my JFK - PVG flight landed I was told the Shanghai to Beijing portion was cancelled. As I collected my bags and headed up to the ticket counters to rebook, get a hotel, and wait for the next flight, I was stopped by a young man who was Airport Services looking for lost tourists and he took me to a grumpy ticket agent. A scrap of paper was handed over to me with a new flight number and time. I asked for a hotel. I was told there was no hotel because it was a domestic flight. I said I've just come in from New York, but I was told no hotel, no refund, just given a paper slip with a flight number and time handwritten on it. It gets better. When I said, I need a hotel to staff, he said he knew a place. He asked me if I had a credit card. Well, I could just get my insurance to pay for a night. He drove me to Hotel Land and negotiated a $250 AUD room with a scrummy Chinese breakfast. I paid. I was tired, in need of a shower and figured - insurance, that's why you get it. The next day, I have a 1:10pm flight and they said that getting the 10am shuttle from the hotel would mean I'd have plenty of time if there was traffic and security delays. I agreed. I did not want to be late or miss a flight. I get to the airport at 10:06am. Check in took 40 minutes. Security 10 minutes, and then the tranquility of a near dead terminal. Forty minutes until boarding and I'm ready to go. Oh - gate change, here's a boxed lunch for your trouble, flight's delayed for a bit. After all these announcements, I ask the woman next to me how long she thinks a bit of a delay will be. Her response, about four hours. After three hours, we are hustled onto a plane that has magically appeared. We actually board. On the plane, my seat has that concave, butt dent and forward tilt that makes me want to sit on my hands, a book, anything to stop me from tilting out into the seat ahead, but it doesn't matter. I fall asleep and then a stewardess says "We're not sure how long we're going to be here so, the captain has asked us to get off." Its about 5 o'clock now. Another dinner, more hours and finally "your flight is cancelled!" It's 8pm. That's when the fighting starts. No rebooking. No refunds. If you want out, its $3600 to get back to Sydney. Take it or leave it. I took it.

✅ Verified Review | Kunming to Guangzhou. Ground service nice and I don't need to wait a long time to get my boarding pass, but I need to go through the the whole airport to get to the Lounge. Lounge offers meals and staff lead me to the airplane. Boeing 737-800 with entertainment system in first class and a new plane with 12 domestic first class seats. The cabin staff service are terrible and food taste bad. China Eastern is better than Air China but still need to improve their cabin service.

✅ Verified Review | Nanjing to Sydney. It is now 5.5 hr delays which they have been pushing back further every hour. No clear information and no solution to work out. Very bad management of the situation, and no clear information, and most disappointing. The cheap price isn't worth the uncertainty. I don't mind the lack of amenities, but it is an airline, not a parking space operator. Waiting indefinitely is not part of the deal, and if you are flying on congested routes then you ought to have a backup plan.

✅ Verified Review | China Eastern website is net easy to navigate but I was finally able to choose a seat after spending some time to search. Check in at Los Angeles for my flight to Seoul via Shanghai was quick and professional. Agents at the gate were very business like. The B777 appeared very new and was clean. The business like attitude continued with the flight attendants throughout the flight - courteous but never warm. The plane was only about 60% full so there was a lot of room to stretch out. Food and IFE were adequate and not unlike other airlines I have flown. PVG is a big airport and the CE staff were again business like. I did not interact with the gate agent for my Seoul flight so nothing to say there. Flight to Seoul was 100% full. Left a little late but arrived on time. Flight attendants were methodical and never smiled. At times they could seem a little rude. Since I don't speak Chinese I could never understand them but they seemed a little curt to most of the passengers. Overall I got to where I wanted to go on a clean plane and generally on-time for an amazing price. Food and IFE were reasonable and my bags got arrived when I arrived.

✅ Verified Review | Avoid China Eastern if possible. I flew with them 3 times from Beijing to Shanghai and every single flight was delayed. When I asked them why? They always gave the same answer: "bad weather conditions" even there was no bad weather in China. When I asked how long is the flight delayed? They said :"no time". So you might wait up to 7 hours at the airport. Besides this they do not communicate with passengers, provide terrible service, and they have horrible food onboard. I think the real reason is the issue with a air traffic control. Very bad experience!

✅ Verified Review | Shanghai Hongqiao to Beijing. I used mileage to redeem this flight and originally I booked MU5119 which departs at 1700. When I arrived at the airport, I was told that MU5119 and two more subsequent flights were cancelled due to bad weather in Beijing. At the ticket counter, I was offered MU5125 to depart at 2000, but at the check-in counter, the staff told me that MU5117 schedule to depart at 1600 but delayed until further notice still have a seat. Meals were provided at the gate during dinner time and we took off at 2128. This flight was operated by a new A330-300 aircraft, the IFE was responsive. I appreciated the help from the airport staff.

✅ Verified Review | Shanghai Hongqiao to Shenzhen. When arriving at Shanghai about 2.5 hrs before departure, I was told that the originally booked flight had been cancelled and I was rebooked to a later flight. Flight delay and cancellation in China due to weather condition are quite normal. I went to check-in counter just to find that aircraft was still at Beijing and I was refused for check-in. I was told to wait till the aircraft departed from Beijing. I had to stand somewhere in the termincal with my big luggage. It is terrible and I never had such ridiculous refusal of check-in. After standing almost 30 minutes, I was pointed to a check-in manager, who helped me get my boarding pass and luggage checked in. Flight was delayed by almost 2 hours. Flight was smooth and service on board quite attentive. Seat was old version of business class seat, which was used as first class for domestic flight. Seat was very uncomfortable in sit position, but quite comfy when in flat position for a short flight of 2 hours.

✅ Verified Review | New York to Seoul via Shanghai. Worst experience with this airline. Poor customer service round trip from the helpless crew in JFK to the rude and lost in Shanghai. They rather have empty seats unfilled, and customer comfort is not a priority wish I could say more. Never again for sure.

✅ Verified Review | Nice flight from Shanghai to Kuala Lumpur. Good service provided by the crew with friendly smiles. Food and beverage just nice. Entertainment okay with 2 movies by shared monitor. Time for departure and arrival is good. Luggage service also good. Overall, service is satisfactory.

✅ Verified Review | Hong Kong to Shanghai. A disaster, flight MU508 on Saturday 10th of June 2017 (departure time 15:05) canceled. Boarding time was at 14:25, but no crew at the gate, a bit later 2 crew members told us that they have some problems with the aircraft. Half hour later we had to go on board, and the waiting tim was beginning, after we was sitting 4 for hours in the plane, withou any informations, we had to leave the aircraft and go to a counter where 2 China Eastern crew members didn't had more informations. After a long waiting time they tell us that our flight is cancelled and that they will organize a hotel, yes it was already about 22:00. First we had to wait another hour for the luggages, after that we was transferred to a hotel, and had to wait another hour for a room. Sunday at 01:20 i finaly got a room. The management of all this situation was a disaster, we all had the feeling that it would be the first time they have to manage such a situation. The China Eastern crew tried to do the best, but no chance, the problem was coming from the management. On Sunday morning 06:30 again on the way to the airport, they organized a flight, MU508A, departure time on 09:30, but again a disaster, its now 13:15, I'm writing sitting in this plane, again waiting, already again almost 4 hours - i just hope this aircraft will take off today - just a big disaster, again the same story, a very bad airline!

✅ Verified Review | This was the worst flying experience of my life and I am a very frequent flyer. Travelled from Toronto to Bangkok via Shanghai with China Eastern. I experienced the worst customer service, no one spoke English and everyone in Shanghai was extremely rude and unhelpful, sending us from one person to the other without solving our problem. We were forced to stay in China for 24 hours instead of the 3 hour layover that I paid for. This resulted in us missing a connecting flight from Shanghai to Bangkok (which I paid extra for just so I dont have to have a long layover). We also missed our flight from Bangkok to Koh Samui and missed 2 days of our trip in transit and lost hotel bookings in Thailand which we pre-paid. We were not compensated for anything. We had summer clothes and it was -5 C in China and no one even offered us a blanket when we told them we were cold. They sent us to a hotel that had all its windows open and it was freezing. They gave us the worst food that we could not eat it (it was 1 am so everything was closed and we couldnt buy other food). I will never fly with China Eastern again and would not recommend this company. Seats were extremely rammed and tight, you can't use some electronics even if in airplane mode at any time during the 14 hour flight.

✅ Verified Review | Paris to Shenzhen via Shanghai Pudong. We got an extremely low fare (380 Euros for HAM-CDG-PVG-SZX) which made the choice easy. However, flying China Eastern was a relaxed expirience. The A330-200 was quite new and had spacious seats and so did the A320 on the domestic route. The IFE could have had a little more variety, but was okay even for an eleven hour flight. But bring your own headphones, the ones they distribute are a catastrophe. Food was okay as well, only criticism: I could only get one beer on the long-haul flight. The crew on the international flight was a bit rude and did not speak english very well. Nevertheless, the domestic crew was friendly. Check-In in Shenzhen was a little unorganized and we had to re-check our bags in Shanghai. On all legs, there were only minor delay (~30 Minutes PVG-CDG). Would fly China Eastern again.

✅ Verified Review | Shanghai to Hong Kong with China Eastern Airlines. Asked for a blanket, was instantly told they were out. Then see another attendant walk by with blankets to pass out to their own FFP members. I complained, was then told she will go look, came back to me saying very sorry there are no more blankets. Then 3 minutes later see that exact same attendant pass out blankets to couple other passengers. Same thing happened a third time.

✅ Verified Review | Chiang Mai to Vancouver via Shanghai. I will never book with this airline again. China Eastern Airlines was the reason I missed my connection flight home, and they handled it terribly. There was no announcement saying we would be departing late or landing late. It was 10 hours into the flight when I found out we would be arriving late, so I showed my boarding pass to the staff. They were rude, and basically laughed saying I "would not make it, need new flight". No one helped me. When we landed it took about 2 hours of waiting with 15 other people to find out what was happening with our connection flight. We were finally told that we were put onto a flight the next morning, 12 hours away - then to be told that this airline would not put us in a hotel for the night. $10.00 food voucher and that was it. Reimbursement? Maybe we would get one in 2 months. Maybe. The flight staff was rude, and snarky. No empathy, and no apologies. The worst service I have ever received on an airline.

✅ Verified Review | Kolkata to Vancouver via Kunming. While in India I required an extension of my ticket to complete dental work. Cost in India; $300. In Canada, $3,300. Every effort to reach the airline by e-mail was ignored. Phoned twice, and received bogus e-mail address. Time spent on calls were more then the time it would have taken to let me know I was entitled to an extension. Only found this out in Kolkata airport 3.5 hours before flight home. Needed 4 hours. Lost time waiting to enter airport as received itinerary, not a ticket. On return wrote to manager in Vancouver. Also ignored. Feeling is they sold a ticket by computer, and had no interest in customer service. Total lack of humanity. As a result, despite the savings in airfare, I would highly recommend that customers not take this airline as outside of in-flight aspects, it lacks a human component.

✅ Verified Review | San Francisco to Phnom Penh via Kunming. This is by far the worst airline. Sure, I got my ticket $560 but that doesn't mean I have to take the trip to hell. I departed from SFO to Kunming with a delay. Their customer services seem to know very little of English, and nobody speaks English at all the transfer airports in mainland China. At all airports that we were transferring from, No WiFi, No signs to navigation to proper transfer points. Their meals sucked. I strongly suggest do not take this flight.

❎ Unverified | Okinawa to Rome via Shanghai. I don't be even know where to begin. First we booked our flight 3 months ahead and China Eastern kept changing the route which caused overnight layovers in Shanghai and Moscow. The flight from Okinawa to Shanghai was the worst. The flight attendants were rude and ignored us. The food was so-so. Then leaving Rome we had to buy a whole new ticket to fly with China Airlines because China Eastern did not let us know we needed a visa to stay in Moscow overnight. So when we called China Eastern to see if they could find us another flight they did nothing but look up one flight said it was booked could not refund us or give us credit for it. So we had to find a flight last minute and pay a grand. We will never fly with China Eastern again!

✅ Verified Review | Shanghai to London. I booked China Eastern with low expectations, however was pleasantly surprised. The aircraft was modern and clean. The business class seat was similar to Cathay Pacific, and seats have direct aisle access and recline into a very comfortable and private flat bed. The food I was pleasantly surprised. I'd read bad things so opted for the Chinese options. If you are flying a Chinese airline, then you would expect the Chinese food to be good and it was. One meal I would go as far to say it was delicious. On the return leg, I did try a Western option (lamb) and it was tasty. The crew were courteous and attentive. I can understand how non-Chinese speakers might come across frustrations as some crew had limited English. The lounges are less inspiring but ground staff were generally helpful. Priority boarding was well organised and efficient

✅ Verified Review | Los Angeles to Hong Kong via Shanghai. I came across a round-trip offer for $490 USD which I thought was fantastic. However, I soon realized that China Eastern Airlines has horrible reviews. I took a leap of faith and went with them. I arrived at LAX, and line wasn't too long but the amount of agents helped it go quickly. I checked a bag without any hassle and made my way through security. When boarding was announced they had agents holding up signs indicating where you should line up. It was a pleasant experience and once I boarded I was surprised at how much leg room and space I had for a basic economy seat on this aircraft. Food service was mediocre but it's economy. The in-flight entertainment had a lot of good american films but not so much tv shows. The staff spoke fairly decent English and provided very good service. The only issue I had was with China Government regulation that says people cannot operate cell phones on flights but iPads and laptops are ok?? That doesn't make sense. We arrived in Shanghai on time and departed for Hong Kong on time as well. Both flights were fine and the same level of service for the return trip. I would highly suggest China Eastern given their price. However, I always prefer a nonstop flight if I can so the layover wasn't ideal but that wasn't China Eastern's fault.

✅ Verified Review | Baoshan to Guangzhou via Kunming. Very satisfied with this flight: clean aircraft, comfortable seats, quite tasty food but the highlight was service by a young female FA who professional, proactive and offering business class service. She even asked me for my Chinese name, in order to properly address me. To my surprise they offer white and red wines, something I have found unusual on China Southern narrow body domestic flights. I really enjoyed the flight.

✅ Verified Review | Guangzhou to Baoshan domestic flight on 13APR, seat 41L. The flight consists of 2 flights with an approx. 1hr stop in Kunming. The first leg newish aircraft, very comfy seats with adjustable headrests. The staff was very polite and helpful, however they didn't approach to say "hello" to SkyTeam Gold member (as they're required by their management). I saw them greeting their own program's FFs, also delivering them food before others - a nice gesture I think. The food was quite tasty and they're not scared to offer pork options. On other Chinese airlines it's just beef or chicken in economy class. On arrival in Kunming all passengers continuing to Baoshan have to exit the aircraft and exchange their boarding passes inside the aerobridge - I think this step is unnecessary and just time wasting. The other leg in a very old B737-700, just a water handed in during boarding but for a 50min flight it was OK. I saw many negative flight reports about China Eastern, however I have never had big issues with them and recommend them.

✅ Verified Review | Los Angeles to Shenzhen via Shanghai, and my experience was fine. The plane was clean and new, food acceptable, we left and arrived on time, seats were comfortable, movie selection adequate, staff polite and efficient. Only slight annoyance was total ban on cell phones, even if in flight mode. So if you want some music bring another media source. Best of all the flight was brilliantly priced. So no complaints.

✅ Verified Review | Booked my trip from Sydney to Shanghai due to special fare. Sydney to Shanghai leg was flown by A330, plane was ok, entertainment screen was quite big. Food wasn't spectacular but was edible, in fact, not much different to Qantas anyway. Crew members' English were reasonable, the only negative was the fact the cabin temperature was a bit too cold. HangZhou to Sydney flag was flown by A320, old plane, no entertainment at all, though it didn't affect me much, I slept pretty much the whole way through, crew were nice overall.

✅ Verified Review | Beijing to Sydney via Hangzhou. Very disappointing experience flying with China Eastern Airlines as a family of four people. The seats on the plane were not comfortable and the space between the seats was not existent. The food was not tasty. For example dinner option included pork noodles or duck with rice. We all ordered different options but were quite dissatisfied with all of them. The flight attendants on international flight do not speak English so if you do not speak Chinese you are in a lot of trouble if you need to ask for anything. There was no entertainment system on the flight and you are not allowed to use any electronic devices including mobile phones on airplane mode. So you are basically stuck to your seat for 13 hours and your only entertainment option is Chinese newspaper. To top the list, it was very stuffy and hot and we were literally dripping with sweat during the entire flight. It is not in my nature to write negative reviews, however I thought that this might be helpful to know if you consider booking an international flight with China Eastern Airlines.

✅ Verified Review | Hong Kong to Hiroshima and returning to Paris via Shanghai. This airline respects FFP status from their partners (Air France - KLM in my case). Arrived to HKG a bit early, and was offered to take an earlier flight, no extra cost. Access to lounges provided at all airports. Connections at Shanghai relatively smooth (no flight delays), but they parked their aircraft way off on the tarmac, so took quite a bit of time for the passengers to be bused to plane. Highlight of the trip was a free upgrade at the gate for Shanghai to Paris leg, so I cannot complain. Overall, the airline is about average in terms of in-flight entertainment and service in economy, and comparable to a Western carrier in business (they have lie-flat seats on their A330 on PVG-CDG flight). I was in the end happy with what I got; however, I have not fortunately experienced any issues while traveling, so I do not know how they handle disruption, which is where true quality of an airline is revealed, in my opinion.

✅ Verified Review | Flew China Eastern from Sydney to Shanghai. The plane was rather old, the seats were comfortable enough though. The crew barely spoke English so it was not easy to communicate with the crew, luckily I had a really nice neighbor helping me with that! The entertainment system was quite old also, the same as the plane.

❎ Unverified | The flight was a night flight from Shanghai to Sydney. The cabin was cold throughout the whole flight. Seated in seat 70H at the rear of the plane I asked the cabin crew (both male/female) to please turn up the heating as everyone with the exception of two male western passengers had their coats on. It was freezing. Both crew members said the heating was up to 26 degrees and this has been pre-set. I exclaimed that if this was the case, why are all the passengers sitting with their coats on. I asked both of the cabin crew to ask the flight service director to pop down to see me. I was told by both that she was too busy attending to passengers in First Class. When we got off the flight in Sydney, the flight service director was saying good-bye to disembarking passengers. When I told her my plight, she proceeded to follow me up the aerobridge apologising for this oversight. She told me that no one had brought this matter to her attention. While she appeared to be very apologetic, I can honestly say that I didn't see her once coming through the cabin in economy class. People are not comfortable sitting in their seats with their coats on. I used two spare blankets to keep me warm throughout the flight. The food was below basic with the same meals served on the way up, served on the way down. The bread roll was served after the meal and not with the meal, which was a bit odd. The in-flight entertainment (IFE) was abysmal and I was told I could not use my iPhone (which was on flight mode) to listen to my music, while the Chinese passengers were using theirs. This was my second time in flying China Eastern (the last trip in 2006 on a flight from Shanghai to HK) and it will be my last. The cabin crew do not appear to have the social or cultural niceties to satisfy their customers' expectations and comfort. Another thing, we did not hear from the captain once on any of the China Eastern flight sectors. Amazing for any airline that the captains of China Eastern do not introduce themselves or give you flight updates which are left to the staff. Perhaps that's a cultural or hierarchical difference only known to them. They talk about passenger safety, they forgot to mention passenger comfort.

❎ Unverified | Okinawa to Shanghai via Beijing. Terrible. Our flight stopped in Shanghai, but when we got off to switch to our Beijing flight, it has been cancelled with no explanation. Every single person has to be rebooked, and they had two people working the counter for multiple cancelled flights. Turns out a connecting flight to Osaka was also cancelled. It took hours to rebook, and everyone was stuck with nowhere to sit and no wifi, so those of us without Chinese cell phones couldn't make calls. They did put us up in a hotel, but we were in the airport for hours, followed by a roughly two-hour bus ride. It was awful. And they never explained the cancellation to either flight - or if they did, it wasn't in English. The English-speaking ticket agents didn't know the reason, either.

✅ Verified Review | Kuala Lumpur to Tokyo via Shanghai. Original Flight 2am on 20th December. Flight took off towards Shanghai but making a detour halfway through. The captain made an announcement in Chinese that the weather in Shanghai was so bad and couldn't allow our aircraft to land. No announcement was made in English. Most of the passengers were having international flights (connecting flights in Shanghai as I did) and there were some who didn't understand Chinese at all. They only realized it the moment we landed and there was a sign saying "welcome to KL". The counter only had 4 ground staff (2 men, 2 women) and only one of them was capable / authorized to rebook our flights via another airline etc. One of the ground staff told us 2 total different stories as to why we are back in KLIA - airspace in Vietnam restricted our plane from entering (however, the flight next to our gate was going to Xiamen using the exact route as we were, but they are able to fly regardless) and secondly that the air crews were now unable to fly as their "working hours were up". After negotiating for 2-3 hours, the ground staff finally said that they could get those who can reach their destination with a direct flight to another airline. I was able to get MAS tickets to Narita but leaving around midnight that day (I'll be only reaching Narita at 7am the next day). We were also given the choice to take the same plane later that night, 9pm but we would only arrive in Narita 12 noon the next day. Those who had to make connecting flights regardless were stuck with using the same plane. Compensation was lunch buffet and resting in a room until 6pm at Pullman Hotel. Poor management of the ground staff: We were made to bring our luggage to the hotel when they told us we didn't have to. No staff followed us to the hotel or picked us up. We had no update info on the flights. My flight was further delayed, the staff at the check-in counter couldn't tell us why exactly the flight was delayed again but there was another flight to China at 9pm (but not the same flight). Food on the plane was terrible. I asked for Chinese style breakfast which was plain porridge with no condiments/sauce, no side dish whatever sort (and small portion). Even the buns only came approximately 30 mins later and are served cold (they couldn't heat the buns up in time). In-flight entertainment: a screen that drops out from the upper compartment (mine was 6 rows in front of me).

✅ Verified Review | San Francisco to Osaka via Shanghai. Our China Eastern experience was excellent. Very low price, good service, good food, good entertainment. Only downside was that onboard Wi-Fi wasn't working, and they were a little overly strict on smartphone usage. Overall great experience.

✅ Verified Review | London to Melbourne via Shanghai. The crew were attentive, food was good, and seats were as comfortable as any economy I've flown. The entertainment wasn't the widest selection, but enough to keep me going, and every seat had a plug to keep my laptop alive. There was no wifi Both legs were on time, and everything was easy down to the e-transfer gate at Shanghai Pudong. Would fly again, given the incredibly low fare!

✅ Verified Review | Vancouver to Ho Chi Minh City via Shanghai. I had a great time flying with China Eastern. I was a bit skeptical, because of all the negative reviews this airline has accumulated; but I personally had a very good time. The ground staff spoke in good English, and there were no delays. I did have a 5 hour layover in Shanghai, and the service there was also pretty good (except for the bus-to-airplane. It was a really bumpy ride!) The inflight entertainment was full of games and other movies/etc, which kept me satisfied for the 13 hour flight to Shanghai. The two hour flight to Ho Chi Minh City didn't have any personal in-flight entertainment. Just some little pop-out TVs on the roof of the cabin. Also, there was no wi-fi on this flight. The food was okay; it was good enough for me to eat the whole thing, but it could definitely be a bit tastier. There were beverages served throughout the whole flight, and the attendants kept me hydrated without me having to get out of my seat. Also, they really cared for the passengers; once, my two children had to go to the bathroom, but turbulence hit while they were going. The flight attendants took them in a safe place of the cabin, as our seats were pretty far away from the toilet they were going to (the other ones were occupied). They stayed with them them there, until the turbulence was over, and they escorted our children back to their seats after the shaking was over. Now that's what I call great flight service.

✅ Verified Review | Hong Kong to Shanghai. This was my first time experience in China Eastern Airlines and it definitely needs to be improved. They need more English speaking crew and they also need to improve their food. The customer service was OK but was not up to expectations. They refused to auto transfer our luggage. They didn't respect our seat preference inspite of empty seats available. I would not recommend this airline.

✅ Verified Review | New York JFK to Tokyo via Shanghai. I had a great experience with China Eastern. My flight was cancelled together with other flights on the night of blizzard in NYC, and the airport was in chaos the next day; many people were on the standby and I almost could not be rescheduled to the next flight that allows me to be in Tokyo before important meetings and my friend's wedding. They put us into the flight with different airport from our original flight that is closer to the city for no additional charge. I originally had 7hr layover but it was also gone. They were quick and efficient with attitude to not make us worry. I sincerely appreciated their effort.

❎ Unverified | Denpasar to Vancouver via Shanghai. Worst experience ever. This airline sold me a ticket that had a 28 hour layover in two different cities. Beijing and Nanjing. Not being told I had to get a tourist visa until arriving at the airport to not be allowed on the plane. They would not change my flight. And I had to re-book a whole new flight after booking with a different airline. For 1600$ vs 900$ I orginially paid. They are crooks. Who puts a multi city layover knowing full well it would require a visa to someone who's departure is out of their home country (which they are flying too) which makes it impossible for me to have applied for a visa in the first place. Not to mention they only issue a minimum of 4 day visas. Ridiculous. Stay away from this airline. I've had a previous bad experience with them but this is the last time I will ever use this airline. Avoid at all costs if possible.

✅ Verified Review | My second time on China Eastern Airlines (MU565) from Shanghai to Singapore. Even though I had read many bad reviews about MU rude staff, the crews on this flight, (in fact all my MU flights) are very friendly and professional, they are willing to help passengers; the check in staff at PVG airport are friendly as well. There was a travel group sitting around me, I noticed that the crews had taken care of them when they needed. The IFE screen offers a great variety of entertainment. Overall, I had more than a great flight onboard, will fly with MU again when I go back to China next time to visit family.

✅ Verified Review | Flew on flight MU546 from Singapore back to Shanghai with China Eastern. I was impressed by the big improvement on meals, cabin services. There are many rounds of drink services after the meal. The IFE offers a great variety of entertainment. We departed and arrived on time. Overall, well done! I would recommend MU for this route.

❎ Unverified | Amsterdam to Auckland via Shanghai. Would not fly with this airline again. First of all the crew onboard barely spoke a word of english, which usually is a requirement for international crew. Any queries I had about arrival cards in China, and New Zealand could not be answered because of the lack of English. Service on board was alright. Crew did not walk around asking for drinks, even though it was an evening flight, and I constantly had to get up to ask for something. Never come across that before. There is only option for type of wine: red. There is beer which is usually finished by the time they get to you if your sitting in the back. Another weird thing onboard on our flight from Shanghai- to Auckland was that it was a day flight, so flying majority of the time in the day time. our flight was blacked out with no light so we we were really put off schedule. Not enjoyable arriving at 5pm and having slept for 7 hours to then having to try and sleep that evening isn't ideal. Also check in is a nightmare. Never got a window seat (couldn't log in online majority of the time) even though they said it was possible 2 days in advance. We kept trying to log in with the info that they asked: Family names / First name. To be able to long in you do infact use your family name/ first name but at the end you have to add: MRS/MISS/MRS which is only specified 24 hours in advance and once you could check in all the seats are already taken. I noticed that check in and the whole website is very easy for Chinese people to check in but anyone who only speaks English it is very hard. Also when trying to ask the check in staff in Shanghai why all the window seats were already taken, even after arriving 4 hours in advance I couldn't get an answer. Again an incredible lack of English and it was like speaking to a brick wall - gave up after about 5 minutes of trying to explain myself and not getting anywhere. Apart from having a cheap ticket that was about the only thing that was going for this airline. Slack staff and very cheap airline. Honestly very dissapointed and a terrible way to start your vaction off on.

✅ Verified Review | Bangkok to Los Angeles via Shanghai. We booked China Eastern as an accidental alternative to United Airlines changes of flights. The lounges were first class, a pleasant surprise. The Shanghai connection was flawless, all you have to do is read the signs and follow them, plenty of time in the lounge where western and eastern food is served. Every one was very helpful and supremely polite. Onboard our 2nd leg, we were served more food, quite good, the cabin was very clean and so were the rest rooms, again polite, pleasant staff, we had to stop them serving us more wine. We arrived early in LAX and somehow beat the computer glitch that fouled many returnees later that day. Entertainment was great, we slept quite well too.

✅ Verified Review | Shanghai to Tokyo. Unexplained delays of multiple (I believe 3+) hours. No English announcements to explain. Passengers waiting area open to the outside (very cold) outer elements. Evidently no personnel at gate who speak English. When I attempted to gain information, the airline's personnel waved me off in a completely dismissive, contemptuous way (a back-handed "go away" gesture followed by "not know" "can't help" pigeon English). The airline's personnel at other gates were equally rude and dismissive. I was booked on this flight as a partner of Delta, who must also take part blame for the airline they chose to represent them. China Eastern is likely the worst airline I have flown with in 40+ years!

✅ Verified Review | I flew economy on China Eastern from Shanghai to Chicago (non-stop) on flight MU717. The flight was everything I expect from a long haul, and there were no surprises. The staff were helpful, and kept bathrooms clean. Food was pretty good, and much better than what I would have gotten on long haul United flight. The plane was relatively new. Everyone had a screen, USB charge port, and outlet in the economy cabin. I can't comment on the in-flight entertainment, as I don't use it. Boarding can be a little crazy, especially in Shanghai, as this airline doesn't use boarding groups. Also, I could not check-in online, which seems to be a common theme with China Eastern. Given the affordability of the airfare, I would fly this airline again.

✅ Verified Review | Brisbane to Paris via Shanghai, returning from London. When I tried to check in it was only possible to get the tickets from the first flight, so I had to check in at every stopover again. In the plane self I wasn't able to read my book on my phone - not even on flight mode. The staff treated me and other like a little kid who did bad things. We were about 8 hours without food or snacks or anything. There was no alcohol available, and one hour before landing we had to turn the screen off, so there was literally nothing to do, only staring. Sadly I had booked a return ticket, I flew for about 48 hours in total with China Eastern Airlines, every flight was the same. The staff wasn't friendly at all, and didn't speak much English.

✅ Verified Review | Kunming to Lijiang. This was my family's first flight with China Eastern Airlines. We were required to check-in at kiosk and drop our luggages over the counter. The check-in process is unique as passengers are allowed to select their seats. The flight departed on time and arrived at Lijiang 5 minutes ahead of schedule. The plane is a new Boeing 737-800 and seats are quite comfortable.

✅ Verified Review | Toronto to Manila via Shanghai. At Toronto quick and efficient check in, lounge was fine, decent food drinks offered and seating was good. The crew managed to communicate with me in English just fine, the food choices were good and tasty - the drink list looked quite good but I stay away from alcohol when flying. Inflight entertainment was a bit limited but for my taste was ok - just a bit dated. The seat was perhaps a little too firm for me but being able to lay flat made all the difference. Transfer in Shanghai was simple, the lounge in Shanghai is very busy and it could use more comfortable seating and more food choices. Flight to Manila was delayed three hours do to atc issues and is common in China. For the price I paid (almost half of Korean Air or Cathay) they compare very favourably. Areas for improvement are meal presentation and for staff to come through the cabin more often inflight to see if the pax need anything. The IFE needs more choices and more recent titles. I didn't use the wifi as it was impossible to sign up in advance using the website from Canada - their website needs drastic improvement from the Canadian side certainly for non Chinese speakers. I found it impossible to register on the website for their frequent flyer program.

❎ Unverified | I flew China Eastern from Auckland to Shenzhen via Shanghai. I booked tickets for $650 one way, so the value wasn't bad. However, for a long haul flight (16 hours flying time in total) you'd expect there to be some form of inflight entertainment, but there was absolutely nothing. No screens, nothing. The food was average, and drinks were served occasionally - once every 3 or 4 hours unless you ask for one.

✅ Verified Review | Flew on MU565 from Shanghai to Singapore with China Eastern Airlines. I had a wonderful flight onboard this new B777-300ER. The check in staff was very helpful and efficient. The touch screen IFE is very sensitive and the seat is more than comfortable. The food is much improved compared to the past. Additional drink services available from the friendly crews. We departed and arrived on time. Overall, well done, China Eastern.

❎ Unverified | New York to Seoul via Shanghai. My experience flying with China Eastern was not a great one, particularly because of the small seats and the lack of decent entertainment to choose from. My shoulders were nearly in the seats next to me and it was a battle for the armrest for the 14 and 16 hour flights. The seats seemed very firm and weren't comfortable to rest in at all. It didn't help that the Chinese woman next to me kept spitting into a cup, making the loudest noises ever to do so. Aside from the small seats in Economy, the movie selection was not great by any means. I was able to choose from a couple that I found interesting, but I ran out of viable options pretty quickly thereafter. Lastly, I had purchased my tickets 5 months before the trip actually took place and had chosen aisle seats for every flight. On my way to New York, I was given my aisle seats. But on the way back, I was sat in a middle row seat, in the middle of the plane, for both legs of the trip. I was not at all thrilled. It didn't help that I became ill on the flight and was not able to freely walk around whenever I pleased. Overall, if it were up to me, I would never fly with China Eastern again. But with their prices being so low, it can be hard to pass up sometimes.

✅ Verified Review | New York to New Delhi via Shanghai. I read all the reviews and was worried about travelling with China Eastern. Flight departed on time, check in crew did not even see my baggage weight (last time British Airways harassed me for check in baggage). Boarded flight, staff made every effort to communicate in English. They are pretty fluent and helpful, know the basics of conversation. Anyway, 10 hour layover in Shanghai, went pretty smooth and reached my destination. Book a premium airline business class ticket if you have higher expectations, more than the worth it for 500-800$ flights.

✅ Verified Review | Kunming to Vancouver. China Southern Airlines is much better than China Eastern. I flew back home a few days ago, and in my eticket my transit was in Guangzhou and they gave me a hotel to stay as my transit was for almost 12 hrs. But when I returned my connecting flight was in Kunming, and it was China Eastern instead of China Southern. The story was same almost 12 hrs of waiting time but China Eastern didn't gave me any hotel to stay - I had stay the whole night at passenger rest room and it was so painful. This was the first time my route was changed and I thought that it will be same. This time travelling back home to Canada was really painful and exhausting with China Eastern. I don't care about food, language etc but what bothers me is comfort. Every time I travelled through China Southern they gave me hotel with free breakfast. I do not recommend China Eastern Airlines.

✅ Verified Review | Melbourne to Vancouver via Shanghai. It's simple, don't fly with China Eastern if you don't speak the language or are traveling alone. I was an Australian solo female traveller and wow do I regret flying with this airline. The airline staff could not speak English in both Shanghai and Vancouver. The cabin staff could not speak English either and could not help me fulfil simple requests. The promises given to me by airline staff were not fulfilled by onboard staff and I was blamed for misunderstanding which was far for true. I found that customers who spoke the language were treated with first class service compared to those we didn't. Going forward, I highly suggest that the airline employ fluent English speaking people who can accommodate to those who don't speak the langauage especially when do operate out of Australia and Canada (both mainly English speaking countries). Don't fly with this airline.

✅ Verified Review | Chicago to Guangzhou via Shanghai with China Eastern. I booked the ticket just 2 days before departure. The fare was quite low, but you just get what you pay for. Headphones were not provided until the plane reached the cruising altitude. You could do nothing during the 30-min period when the plane was taxiing to the runway. WiFi was unavailable during the whole flight. Flight map was also shut down until late. A flight attendant explained that this is because flight map was not allowed to see in US air space. What an unbelievable explanation I've ever heard about! Meals were really bad and no fresh fruits were provided. During the 14-hour flight, no snacks other than peanuts were available. Cabin service was nearly zero aside from meal and drink serving, and it seemed that some of the cabin crews were not willing enough to help the passengers. The planed arrived PVG 35 min ahead of schedule, but it was hold on the tarmac for nearly 45 min until we reached the gate. The second leg to Guangzhou was also all about waiting. We boarded the plane on time, but were hold for an hour before push back due to air traffic control. I finally arrived at CAN at 1:00am, hungry and exhausted. I will definitely avoid China Eastern next time, even though they might offer the lowest price.

✅ Verified Review | Beijing to Shanghai. I don't have any expectation on using this airline since I don't know much about it. Ground service was okay, nothing special. When I boarded the aircraft it was clean and legroom was okay but no inflight entertainment and for some reason the seat still have 3.5 mm jack. Cabin crew was helpful. But I am not satisfied with the food served, since they only gave a lemon tea and nuts for 2 hours flight! I get the same price for domestic 2 hour flight with Garuda, and Garuda serve a full meal and inflight entertainment!

✅ Verified Review | Melbourne to Paris CDG via Shanghai. Cheap, but on flight out the first leg (by Air France) was delayed by 9 hours meaning arrival in Shanghai while the airport was closed and there was no access through the Transfer lounge. Food and service from Air France, to be fair, was excellent during the flight. All sectors flown by China Eastern (one out and two back) were endured, more than enjoyed. In common with other airlines they like to fly long legs with lights out, irrespective of the time of day at take-off, landing or midflight locations. Inflight entertainment was OK for English speakers but poor for Francophones on the China Eastern legs. Food on China Eastern was dreadful and the dinner service was poor. You get what you pay for, I guess.

✅ Verified Review | After having read so many bad reviews about China Eastern. I didn't have any expectations at all. I don't recognize any of this at all from the experience I've had with my flight from Ho Chi Minh City to Paris via Kunming. Both ground staff and cabin crew were friendly and able to communicate in English. Meal service was also good on both flights. Adding up their competitive ticket pricing it was great value for money. The only downside was the stopover at Kunming airport requiring to through immigration, collect luggage and check-in again, but I was prepared for this. It seems to be common among Chinese airlines.

✅ Verified Review | I was flying China Eastern Airlines from New Delhi to Tokyo with a 4-hour layover in Shanghai to change airports. The flight from Delhi was 1 hour late. The transfer desk staff in Shanghai were nowhere to be found, so I waited in line at the immigration for 1 hour, because there were only two officers attending to 200+ people. When I finally arrived at Honqiao airport, the flight had already departed. I was told by the counter to go back to Pudong airport and wait on standby. I was finally able to board a 13.10 flight to Tokyo. The boarding started at 14.20. After that we were kept inside the aircraft for 3 hours because of "air traffic" issues. Despite the long wait, no meals or water were offered. The flight finally left at 17.10, arriving to Tokyo 6 hours later. Needless to say, no explanations or apologies were offered by the staff. Moral of the story: China Eastern does have cheap airfares, but given the total absence of any customer service and sense of time, I would strongly urge anyone thinking of taking this airline to reconsider. For my part, I will never fly with it again.

✅ Verified Review | My experience with China Eastern Airlines has been by far the worst of any airline I've travelled with. I was travelling three consecutive flights, the first of which (Seoul - Shanghai) was delayed 8 hours. No reason given. They changed my connections, gave me a $10 food coupon and all was well. Or so I thought. The airline then tricked me and the others with connections into signing a waiver, saying we would still make our connections as the flight was on time. Yet the plane was delayed again and everyone with connections missed their flights! I couldn't believe it. They had known the plane wouldn't be on time and we weren't going to make our connections and tricked us into waiving all their responsibility! How dishonest and slimy. Luckily I took a photo of the waiver before signing it, as I was suspicious about it. The staff were acting like dodgy salesmen tricking you into signing a bad contract or something. Turns out I was right. I should mention that they gave us 80000won (maybe $60aud) as compensation for the delayed flight. We spent a tedious 3 hours in customs, as we now had to leave the airport. They were so understaffed I can't believe the Shanghai airport can even function. I was told to go to one place, yelled at, told to go to another place, no one had any idea what was going on and hardly anyone spoke English. Or if they did, they concealed that fact to dodge responsibility for answering my questions. My flights were changed again and now I would be landing 26 hours after I was supposed to. 50 hours in transit, and currently stuck in Shanghai. Exhausted and angry, we waited for an hour and a half in the airport and another staff member shuffled us into a rickety bus and took us to a hotel. The hotel staff were lovely, and dealt with us swiftly and kindly, despite it being 4:00am now. We were fed too, but after heading back to the airport the next day, I asked 3 separate info desks but was provided with no food coupons and had to exchange my own money to buy food. The staff were rude and unhelpful. There is no information given to customers when things go wrong and the airline does their best to rip you off and dodge responsibility for their company's mistakes. The worst part is, there's nothing that can be done. I've signed a waiver that excuses them for any compensation, and there's nothing I can do.

✅ Verified Review | Manila to Toronto via Shanghai. Worst airline ever. Was flying from Manila to Toronto via Shanghai with my wife and two kids. The flight was first and then diverted to a different airport due smog. That's when the nightmare started. We're not allowed to deplane for more than two hours due to lack of ground staff. Eventually upon disembarking, the ground staff said we will be transferred to the main airport in a shuttle bus for the connecting flight. We were kept waiting for the bus for more than 4 hrs without any proper explanation. It was hard to communicate with them and the staff was rude. Eventually when we reached the main airport, we were told the flight has left and there are no seats until the day after. Again no proper explanation. They transferred to a very crappy hotel faraway from the airport. We were stuck for two in this hotel with kids without proper food and staff that does not understand a word of English. Finally upon checking in for the two days later, the staff refused point blank to accommodate our food request. We survived on buns for 14 hrs. They were even rude when we tried to explain our dietary requirements. Kids fell sick. Never flying this airline again. I would give it a big zero.

✅ Verified Review | Paris to Ho Chi Minh City via Kunming. The experience flying with China Eastern is awful. First we have to start two months before the flight, when I got an email saying I had to write another email in order not to lose the ticket I bought several weeks before. I wish I hadn't done it and I had booked the flight with a different company. I flew with my wife and son from Ho Chi Minh to Paris (and return), with a nightmarish stopover in Kunming (China). Both times we had to go trough the immigration lines to get our checked in luggage and check it in again and go through the long immigration lines to get back to the boarding area. What may have been a quiet wait turned into a hell of long lines and rude Chinese officials. I can't understand why they can't have the luggage transferred for the passengers in transit, specially when we had over 7 hours of transit, which gives them a lot of room to do it. If we come into details about the flight, the food is average and, surprisingly for a long distance flight, scarce. Although they had available drinks and sandwiches at the back, the offer was poor. As for the flight attendants, they did their best but we couldn't find one who could speak proper English (or French, as it was a flight from Paris), which made communication difficult. The entertainment offer was also bad, with some good movies in the catalogue but really bad earphones that made the watching experience not very enjoyable. I am not a picky person with airlines but I believe this is the worst airline I have traveled with, even low cost companies have a better service.

✅ Verified Review | Bangkok to New York JFK via Shanghai. Upon boarding the plane in Bangkok on 7th January we smelled a burning electrical fire smell. We asked for information from the flight staff and nothing was provided. We waited about 2 hours before any announcement was made that they had a mechanical issue with the plane. Only after that did the flight staff offer any water or food. We and other passengers asked for an update and no information was given. It was obvious to the passengers on the plane that the plane would not be repaired however we were forced to sit in the hot plane for several more hours. Eventually all the passengers were moved to another plane which departed at 5:05pm. No communication or announcements were given so waited about an hour as staff attempted to find all the passengers and move them to the new plane. During the delay there were other flights departing that we could have been put on, however we were held on the tarmac and given no information. We requested information on our connected flight to NYC, and the staff refused to answer us. We asked if the connected flight would wait for us or if there were any other flights to the US and the staff refused to answer us. We landed in Shanghai around 10:30pm. We were still not told by any staff if our connected flight or any flight was available. We were not provided China arrival or departure papers and the staff refused to communicate with us. We spent another 2 hours at the Shanghai airport where we were finally told that the airline would not offer any connected flights and we had to stay overnight in Shanghai. The ground staff in Shanghai was rude, refused to answer questions or communicate with us or even look at us. At least half the flight was English speaking, and no staff would speak to English speakers or call for someone who could help. We were herded like cattle into a bus which took another 45 minutes and dropped us at a low budget motel. Again we were given no options or explanations. The motel staff was also rude and confiscated our passports against our will. They refused to give us our passports until we boarded the bus back to the airport the following day. The low budget motel did not provide us any food that we could eat, and there was no nearby place where we could buy food. We were given a plastic bag with dried beef ramin noodles and no explanation of how to heat them in the room. Furthermore, all our flight bookings for this trip were for Hindu meals as we don't eat beef. At this point I felt like a prisoner being held against my will. The room that we were provided was 12 degrees Celsius and we were shivering all night long. I had to wear my clothes and coat the full time we were there but I still got sick the next day because it was too cold. It was not clean or well kept. The sink was clogged and not draining properly. The tv did not work. There was no alarm clock. We were not given a king or queen bed, and instead had to sleep on separate twin beds shivering cold, hungry and thirsty. There was a dirty mattress sitting in the hallway outside our room so I was concerned about cleanliness. Because we arrived a day late to NYC we both lost a full day of income for our small business. No apology or compensation was given.

✅ Verified Review | San Francisco to Shanghai. When I read reviews before boarding indicating that the crew on at least one China Eastern flight was smoking, I was skeptical. But I am now halfway through a twelve hour flight on China Eastern 590, departing SFO January 6 at noon, and have smelled cigarette smoke four times. Each time I have raised concerns with the flight attendants and they acknowledged the smoke, have policed the lavatories and asked the crew, but claim nothing has been found. Then the head purser told me that there are two pilots, one the older one who is a heavy smoker but he claims not to have smoked since leaving SFO. I have to assume that there are smoke detectors in the toilets, and since there is nowhere else on the plane to have privacy, my best guess is that the captain cannot resist repeatedly smoking, even in the face of repeated customer complaints (not to mention regulations and basic safety principles for himself and his crew.) The airline needs to investigate this. The flight attendant did agree to make an announcement in economy class to ensure no one smokes. A 1 out of 10 rating because of the safety issue and inability of the crew to identify the source and stop this potentially hazardous situation.

✅ Verified Review | Shanghai to Sydney. Luggage missing because they had started "offloading random suitcases" after exceeding flight weight limits. I knew this airline wouldn't be luxurious by any means, but this was truly disappointing. When arriving in Sydney I found out that my luggage wasn't there. The luggage service at Sydney Airport told me that my luggage 'didn't make it into the plane' despite a 10 hour overlay at Shanghai Airport (you'd think 10 hours would be enough time to load my suitcase on board). They told me that planes have luggage weight limits per flight and that my China Eastern plane had exceeded these on my particular flight. They had then started offloading random suitcases (!), so amongst others, mine got thrown out despite being under the 20kg check-in weight limit. They were supposed to be delivered to my home the next day, but it's now been 3 days - it should be scheduled for today. They told me I'd receive a phone call in advance to ask me what time I want the luggage delivered - but instead I get a text message basically telling me to stay at home for 4 hours in case they come. Beware when flying with China Eastern - throwing out random bags is their policy, your luggage may not arrive when you do.

✅ Verified Review | Colombo to Vancouver via Kunming and Shanghai. Flying with China Eastern has been a nightmare. Initially I had a 12 hour layover and made plans to go out and see the city, the flight was changed without warning, to a 2 hr. layover with an additional stop plans canceled. The initial departing flight was delayed by 2 hours, causing us to miss our connecting flight. The flight attendants ushered us off the plane while trying to ask what we should do. Upon entering immigration, they took our passports and took it upon themselves to have the airline rebook our flights as you can't enter China without an outgoing confirmed reservation. No airline personnel were there to assist, at this point had things been bettter organized we could have made our connection. once through immigration we went to the service desk, where we literally spent 2.5 hours trying to re book our flight. when we asked why it was taking so long the "customer service agent" stated "do not talk please". When we pushed to speak management we were refused. The staff kept saying they didn't understand English. Once our flight was rebooked they informed us no accommodation would be provided although we will now be in China over 24 hours. The flight crew to the "customer service agents" could not care less that this change significantly distrupted our schedule. We spoke with several others on our flight that had the same experience.

✅ Verified Review | Toronto to Manila via Shanghai. No problem the plane, it is one of the finest I have flown. Thats the extent of my complements lets get on to the complaints. Cabin staff have a very basic grasp of English and have a very irritating habit of saying "yes sir" when they have no idea what you are asking for. Food is absolutely unfit for consumption. Flew into Shanghai Airport and was shocked when we were left the plane. Instead of a gate tube we were greeted by a ladder truck and de-boarded into a snowstorm on the runway. We were not warned in advance and most of us left the plane in t-shirts and had to stand in the freezing temperatures waiting for a bus. Thats right a bus. Same when boarding our connecting flight. One would think that the airport must have been overly busy and there were probably no airbridges available but upon our departure that thought was put to ease as we taxied past unused airbridge after unused airbridge. It probably boils down to a small cost saving by de-boarding passenger on the runway but I paid good money for my ticket and this is unacceptable. So many more things wrong with this airline that but I refuse to waste any more of my time. Be warned, this is not a world class airline and until it starts to look through the eyes of its customers and make appropriate changes it never will be.

✅ Verified Review | Sydney to Osaka via Shanghai. China Eastern is at best a mediocre airline. Service staff, cabin quality, food and entertainment are mediocre. It is only when you get to China itself that the poor processes associated with this airline come to the fore. Zero help or cooperation is available in their stopover in Shanghai. We experienced some dificulties during this transit. What really annoyed us was not the vagaries of international travel, but the inability for China Eastern staff to take responsibility for their errors, to raise or resolve issues appropriately or to perform simple tasks. They did not even bother to inform us that our flight was cancelled. I would recommend China Eastern to adventure seekers who do not have a firm destination or arrival date in mind.

✅ Verified Review | Singapore to Seoul Incheon via Shanghai. The previous review I read about hell on earth at Shanghai Airport is true. I chose this airline due to my own budget. My flight was delayed 6 hours from Singapore to Shanghai due to fog. Supposedly departing at 1225am, I depart at 7am. So I missed my connecting flight to Seoul Incheon. The inflight entertainment, for my seat on all 4 flights I took my the TV has a problem. It switched off and on on its own. I clicked English and it went to chinese. Their movies are all Chinese speaking even if its an english movie. On reaching the queue to transfer was a mess. I'm supposed to transfer to connecting flight, however the flight was delayed till 5pm. Not only that, I dont know why they asked us to enter China, meaning stamped our passports, exit and check in again. The staff are shouting at each other. They show attitude when passengers don't understand them because of their lousy English. When I approached China Eastern, I wanted to enquire about my flight delay, and ask if they could compensate because they took my 1 day in Korea. The guy immediately asked me to speak to his supervisor because he does not know how to communicate in english. So I spoke to the supervisor, and he blatantly ignored me. This guy is a representative of China Eastern, and he's the same guy that ignored all other people who speak English. I had ordered special meal due to religion but when I got on my connecting flight, my special order was not indicated because my flight was changed due to the delay. China Eastern claims there is WiFi on board, but we were told to switched of all devices throughout the flight. Never going to take China Eastern anymore. Once is enough for me to really dislike this airline.

✅ Verified Review | Okinawa to Siem Reap via Shanghai with China Eastern Airlines. Hell on earth! Our first leg was late by an hour. That was both a precursor and the best part of the trip as it involves this airline. The crew was cold and the drinks were warm. When we arrived at our layover in Shanghai there were no representatives to assist passengers with directions. We ended up finding our gate with no assistance (and no smiles from any airport personnel). We arrived in Siem Reap two hours late. Luckily we had a great time in Cambodia! When it was time to return home the adventures began. While waiting in line at the ticket counter several Chinese tour groups started fighting amongst themselves. Then after we checked in and moved to the security lanes some of the members of these groups started skipping past the queue to get to the checkpoint. Mind you, this is still the good part. We were scheduled to leave at 2255 (10:55 pm). Our first delay was two hours. The airline counter said it was because of heavy traffic in Shanghai. We then sat around for another five hours with no word on when we'd leave or what the delay was. At approximately 1030 (am) we were given a coupon for food within the airport and told that the new time was set for 1230. By this time the tourist groups were literally in full revolt. Arguing with each other and verbally assaulting airport staff. No airline staff because they were nowhere to be found. Finally at 1500 (3:00 pm) we were put on a bus so we could board the plane. The flight from Siem Reap was uneventful but noisy. When we landed in Shanghai I asked on of the attendants for assistance finding where we needed to go in the airport. She led me and my family to the bottom of the stairs (at the airplane) and pointed to the bus. The transfer area in Shanghai is foreboding at best. When we walked to the queue a worker was berating a lady because she was asking where she needed to go next. Our process was uneventful that night but because of the delay we couldn't return home until the next day. Therefore we had to stay in a hotel out in Shanghai. That was another experience in and of itself but if dirty carpets, low water pressure, hard beds, and cigarette smoke smell is your thing, I know a place. At 0555 (5:55am) the next morning with no notice we got a knock on our door and a man speaking only two words - bus now! This part actually went smooth and the plane left only thirty minutes late. More cold flight attendants and warm drinks with one extra bonus. Not going to say why but we also got sick after the flight. Four days later and I'm still using Pepto Bismol (to help with nausea and diarrhea) . Funny part is my trip in Cambodia was only three days so the aftermath of the airline experience lasted longer than my trip. Never will use this airline again!

✅ Verified Review | Bangkok to Chicago via Shanghai with China Eastern Airlines. Very bad food, I did not eat it was so poor. The plane was very warm inside. Flight attendants are robotic and just seem to want to get their jobs done and sit down, and they speak very poor English. One flight attendant reached over me and slammed my video monitor shut so she could set up my dinner table without saying a word. It was so rude it was funny. She didn't think she was doing anything wrong. The website was horrible and it is impossible to contact customer service by phone. to end on a positive note. The plane was very nice.

✅ Verified Review | Seoul Incheon to Vancouver via Shanghai. Check-in at ICN is horrible - flight scheduled to leave at 4pm, we arrive at airport at 12pm, took 1 hour at ICN just to get through lineup. Another 30 minutes delay due to "passport unable to be scanned, it was a problem with Canada". At least they tried to expedite me through Security with a Fastpass, but even then, with a 4 hour window, we barely made our flight. Nobody enforces the 1 Carry on rule - many passengers carrying 3-4 bags of Duty Free in addition to the Carryon, making Carryon Space unavailable. Whats the point of rules then? Landed at PVG, went thru transfers quickly, but recheck through Security for Vancouver flight. Boarding time was 11:05, and as we were seated in row 72 (yes - 72) - we supposedly to board first. However, as this is Shanghai, nobody follows the rules and as a result, everyone just mills around and pushes into a queue to board first. Unable to use "Airplane Mode" on cellphone due to Chinese Civil Aviation rules - therefore, even if I was to take my phone and try to charge with USB port, cabin crew frowned upon this - yet others were able to listen to music on their iphone? If you speak only English, God help you - you won't be able to communicate with airline staff. China Eastern Airlines Staff will randomly ask randomly selected passengers to join CE "club" thing - again, as they don't speak English, we declined whatever they were pushing onto us. At least we had 2 meals and had choices of 2 options each time. On a positive note, prior to landing, they had every participate on Tai Chi stretching exercises. Treat China Eastern Airlines as a discount airline that gets you to A to B. if you're going A to B to C, God Help you. On top of that, upon arrival at YVR, airline lost bags and apparently the Ground Crew are not China Eastern Airlines staff - they are from Swissport - therefore, any lost bags are not handled by CE and therefore, unable to get any sort of lost baggage number for insurance clams. Only use this airline if you're going to one destination without a transfer and able to speak Mandarin.

✅ Verified Review | Wuxi to Beijing on A320 aircraft. Excellent service from the ground staff, lounge, and the crew. The breakfast served is delicious. All these came with a decent price. I would recommend China Eastern.

Chicago to Singapore via Shanghai. China Eastern had a great offer on the ticket price. I expected some marginal service and food but I was proven wrong. Good pilots and crew on board. They didn't speak English very well like but still very courteous to help you. My special meal order was average and inflight entertainment was loaded with movies. Leg room was larger than any other airline. Bathrooms were kept cleaned all the time. They did not offer any hard liquor but that did not bother me much. Onboard interior was nice and clean.

✅ Verified Review | Auckland to Bangkok via Shanghai. After reading bad reviews and wondering if we had done the right thing, we were surprised. Plane was on schedule for both legs. Okay,you don't get the service of some of the top airlines but you don't pay the price. Meals were pretty basic but edible.

✅ Verified Review | Frankfurt to Tokyo via Shanghai. We chose China Eastern because I had travelled with them before and were satisfied. But it is most likely our last flight after experiencing amazingly poor behavior. We left Frankfurt and arrived in Shanghai on time and then began the nightmare. We were told that the flight to Tokyo would have a 2 hour delay because of mechanical troubles. At 3pm we came back to our gate and we were told that the delay could be longer and maybe the flight will take off at 7.30pm, meaning 6 hours delay but the information was vague and there was no real communication from China Eastern. Nobody really took care of us. At 7.30pm, the good news arrived, we can go onto the plane. We were really happy after a 23 hours trip from Frankfurt, we were waiting for take off 10 minutes, 25 minutes, 30 minutes, again zero communication from the crew about what was happening, "the weather is bad maybe we will take off soon, but it's not sure, we don't know". We try to keep calm and wait for more information and an exact time of take off. At 11.30pm after 4 hours in the plane without having moved or received something to eat, we heard the official and cold news: "the flight is cancelled, thanks, leave the plane". We went out of the plane, took the bus back to the terminal and in front of the terminal door we waited again for half an hour without any words or explanation from the China Eastern crew. After 27 hours from our departure, 10 hours delay from our transit flight, we thought that China Eastern would take care of us but nothing happened. Nobody took charge with something to eat, with a hôtel for the night. We went again to China Eastern desk to have some information about how we have to manage this situation and when we can finally go to Tokyo, but after have waited quietly during another half an hour, no real answer and no solution. These people wanted to hurry to close the desk. I took the decision to manage my family by myself and found an hôtel were all can sleep a little bit after nearly 30 hours on the trip. We saw that the first flight to Tokyo was at 7.30am, so we had to come back early to take this flight. The day after we came to the check-in and again there were no real solutions offered to the customers from the canceled flight MU539, but we could check in and take off to Tokyo Narita and not Tokyo Haneda. We were so upset, tired, unsatisfied that we took the decision to go to Tokyo as soon as possible also if Narita was the worst solution - but even better than stay in Shanghai. We finally arrived in Tokyo at 11.30am Sunday November 23rd in the wrong airport and China Eastern Airlines lost our luggage on the way, so that the nightmare continued... To sum up, we arrived in Tokyo after a 38 hours trip and nearly 19 hours delay. Wow, nightmare hardly describes it.

Shanghai to Zhu Hai. I was pleasantly surprised with my experience with China Eastern. We took the first flight of the day, so we were on time and actually landed early. Anyone that flies in and out of Shanghai knows this is no small feat. The cabin was clean and the seats were comfortable with ample room. The surprise was on a 2+ hour flight, we received a full breakfast and a stuffed bun. The breakfast was passable, but the bun was actually quite good. The service was quick and business-like with almost all speaking English to the non-Chinese speaking passengers. Overall, I would fly China Eastern again without hesitation.

✅ Verified Review | Paris CDG to Sydney via Shanghai. Paris to Shanghai leg left on time and arrived early. The cabin crew were efficient and friendly and included (on flights from Paris only?) a number of Western crew. The English standard of Chinese crew seems to be improving. Meals (Chinese and Western) were not up to previously enjoyed standards. Lie-flat beds and PJs did the trick. Shanghai-Sydney leg was ready to leave 15 minutes early, but due to airport congestion sat at the gate until 55 minutes past scheduled departure time. This delay was not made up in flight, so landed late. After 4 hours in Shanghai, another night flight to Sydney. Meals good this leg and plentiful beer, wine and spirits and the flat bed made for a good flight.

✅ Verified Review | Los Angeles LAX to Okinawa via Shanghai PVG with China Eastern. Flying with CE was not a pleasant experience. We chose CE because of price but, especially for international transfer with a child in our case to OKA, I would pay more to ensure sanity on future trips. Check-in at LAX was nightmare and staff couldn't seat my wife, child or myself together (all middle seats as well). We ended up not using our child's purchased seat because they couldn't figure out how to seat us together and of course, no refund. Attendants were cold but helpful (extra blankets) and my child ended up sleeping on floor at my feet. All flights inexorably delayed (30 min - 2 hours.) Worst part was connection in Pudong Shanghai. Expect extra screening and attention from military police. Although screening allowed our child's bottles, military took our child's milk on PVG-LAX portion just before stepping on plane. At least we were seated together this time. We will never fly CE or through China again.

Xian to Zhangjiajie. Bought a business class fare on C-trip for the same price as a regular fare, so very happy about that. The Xian lounge was okay - decent range of cold drinks, and food. However the food was more miss than hit. On the flight we only received a fruit platter and tea for the 1 hr flight. Inflight entertainment selection was poor, but my partner and I both managed to find something to watch. Staff were friendly but their English was poor. Only chose this airline because it was the only carrier on the route but would fly again if required.

✅ Verified Review | Shanghai to JFK New York. I flew 8 flights with China Eastern between October 16 and November 2, six of these domestic flights within China on Shanghai Airlines, which is owned by CE. On the international flights planes were new and clean, with seating you'd expect in economy class. Meal and drink service were fine, but food quality was lacking. Noodles were extremely greasy and fish was very fatty, not appetizing. Another dinner consisted of eggplant (again greasy) and rice, with a side dish of a cold white pickled vegetable, plus a packet of 8 saltine crackers. No cheese or anything else with the crackers. Water melon for dessert. Inflight entertainment was odd, perhaps chosen solely with Asian passengers in mind. Baggage handling : the outbound trip checked my bag from JFK to my destination in Guiyang, with change of plane in Shanghai. In Shanghai I learned that my flight to Guiyang had been cancelled because of weather so about 4:00PM I and 10 others in my group were taken to a hotel about 15-20 minutes from the airport. At 9:30PM our tour guide knocked on each hotel room door to tell us that CE required us to return to the airport to claim our bags. Why? "If you leave it overnight it may get lost." We went. After Guiyang we headed to Wenzhou, again via Shanghai. We arrived in Wenzhou on a morning flight but bags did not. When would they arrive? "Maybe tomorrow." This seemed strange since there were two more flights the same day. In fact the bags reached our hotel shortly after midnight, probably arriving on the second of the two remaining flights that day. My TSA-approved lock was missing, but bag contents were complete. These experiences did not raise confidence in China Eastern's ability to handle luggage. End of my trip involved a flight from Guilin to Shanghai leaving Guilin at 12:10PM on November 2. At dinner November 1st our tour guide received a call informing us that our flight had been cancelled "due to a change to winter schedules on November 1." We were re-scheduled on a November 2 flight leaving at 7:30AM, the only flight of the day. This required leaving our hotel at 5:30AM. If winter schedules go into effect on November 1, why did CE sell us a ticket for November 2 using "summer schedules"? And why was our guide only notified of the change the night before the flight? No traveler in our group received any email notification of the schedule change. We can only thank our tour guide that she had contacts that informed her of the change; otherwise we would have shown up at the airport about 10:00AM November 2 to discover that the only flight of the day had already departed. Our ongoing flight from Shanghai to JFK, summer-scheduled to depart at 7:30PM was re-scheduled to depart at 8:15PM and actually departed about 9:00PM. I'm glad I had no ongoing connection to catch the night of my arrival in JFK. This experience does not give confidence in China Eastern's scheduling nor its ability to inform passengers of schedule changes, though I see in reading other reviews that other travelers have had experiences much worse than mine. Improvements in scheduling, baggage handling and meal quality are be required if China Eastern hopes to succeed in competing against other airlines offering service to China. Personally, I will avoid China Eastern.

Honolulu to Bangkok via Via Shianghai + Wuhan with China Eastern. First off the ticket price was very good. The food was good, staff were friendly and helpful. Legroom on the seats were acceptable. The only big problem is that they can't get their flights going as scheduled. Every stop there was a long delay. Departure date from Honolulu was delayed 1 day. When checking in for my flight from Wuhan 2nd stop, to BKK the staff asked me for my baggage I said "it was checked thru to BKK in Honolulu". tHEY said "no you must pull your luggage here and check it for your flight to BKK" which I was not told in Honolulu. The flight from Shianghai was already late. If you have ever been to Wuhan the arrival baggage area is quite far from the departure area. The staff at the counter told me "You must go quickly or you will miss your flight to Bangkok". I had to run out of the departure terminal and all the way down to the arrival baggage area saw no signs in English. The staff wrote something in Chinese on a sheet of paper and said "show this to the security there," I finally got my luggage which was being held at the luggage security area. I rushed back to the departure area and the check in counter is closed. I ask the staff behind another counter and explain my dilemma. They check my 2 bags and gives me a boarding pass. I scurry to the gate and get there as they are boarding for BKK. The plane is half empty and was delayed - if not I would have missed my flight as the flight. Return flight from BKK was no different they changed the schedule by 7 hours twice I had to keep checking schedule in Thailand. "Delay in BKK" arrived late in Shanghai. Got to the gate when they are almost done boarding for Honolulu already. I get on the plane, find my seat and buckle up and sit for almost 2 hours waiting to take off. The woman next to me says "This flight always delayed". No explanation, no water or beverages while waiting. Both meals were ok although I only ate one, the breakfast before arrival in Honolulu. This flight with China Eastern was quite an experience not to be repeated. I already booked for BKK again in February with KAL at $250 more but without the drama. The "China Eastern" check in counter in Honolulu needs more training to give the passengers all the information they need. They say never say never but in this case I will never fly this airline again. Disappointed China Eastern flyer.