China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
6/10
4 star Skytrax Rating
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8/10

China Airlines customer review

(Taiwan)

Flying to Guam on board their A330 punctuality of the flight very good and the pre-flight service nice. Cabin crew are all friendly and smile throughout. Personal entertainment includes some great films and games but the meal service is nothing special. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Malaysia)

To and from Singapore and Surabaya economy class both on A330-300. Flights were all on time and return flight arrived ahead of schedule. Flight attendants were very friendly and attentive. Entertainment system was great. I was pleased we had access to the entertainment system even though the flight was only 2 hours. Cabins and the toilets were clean. Food was just so-so but the taste was overall acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Airlines customer review

(Canada)

Awful experience from Taipei to LA. My husband is 6ft 4 and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accommodate his height. Told we'll have plenty of room. When we got onboard we were instead seated in the tightest seats next to the lavatory. When my husband couldn't sit down there was much flurry of activity to find him somewhere he could fit. He was embarrassed and naturally we were separated from him for the entire trip - no apology from anyone of course. Ironically people who checked in after us were seated in a front row with leg room. As usual much pushing and shoving onboard with no order imposed by the cabin crew. If flight attendants spent more time taking care of their customers they may have a few more happy customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Airlines customer review

(Italy)

I had some reservations been this leg part of a Delta itinerary I was not sure how CI would compare to DL economy comfort seat. Taipei-SFO economy smooth check-in well organize boarding seat 34A quite comfortable 32 pitch and personal AVOD. Departed on time at 23.50 informed crew not to serve dinner and I was left undisturbed and slept well till breakfast food was good for economy. Overall good flight and the crew were polite and interacted well I will fly again with CI now that are an integral part of the Skyteam.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

China Airlines customer review

(United States)

SFO-Taipei-Bangkok (economy). SFO flight leaves at 1.30am but if you're planning to sleep tough luck - the hot meal is served at 3am and everyone (even if sleeping) is ordered to sit bolt upright so the person behind can eat. This was repeated at midnight on the return Taipei-SFO. Hot meal SFO -Taipei was disgusting. I would highly recommend you bring your own food. Kids meals were average both ways. Service was otherwise ok. Entertainment generally good - 747 screens have higher definition brightness and contrast than A330s where video quality is poor. Movie selection fairly good but can be limiting if you fly transpacific both ways the same month. Seat pitch a little tight at 32" for the tall. Boarding was highly organized at SFO but more chaotic at Taipei.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Airlines customer review

(Hong Kong)

HKG-KHH return. Both trips A330-300. Outbound trip delayed 2 hours due to fuel problems and it resulted in refuelling. Staff were quick to serve the complaining passengers. The inflight entertainment system is quite good. The price was very reasonable as it was near the Easter holiday peak.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Airlines customer review

(Indonesia)

SUB-SIN-SUB all in A330-300. Outbound flight departed 30 mins late. A full flight but FA's were attentive and their English proficiency good. Food was also good. Landed 30 mins late inbound flight departed and arrived on time. Only 5 pax in J Class. Pre take-off drinks served immediately upon boarding. Seats were pretty comfortable. FA's were nice and friendly.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(United States)

LAX to Beijing return in economy class. Outbound flight was a newer Boeing 777 return flight an older Boeing 747. Both flights departed on time I slept well on both flights for 8 of the 12 hours. Food was fine and staff friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

China Airlines customer review

(Israel)

AMS-BKK-TPE-HKG. Renewed business class is not that comfortable it is an improvement to the old business class. Food quality remained basic but acceptable service is good when flight is empty once flight is crowded cabin crew seem to loose control. Price of flight is still cheaper then other airlines lounge in BKK HKG and Taipei airport are fine with nice snacks. AMS lounge is the Skyteam KLM lounge - food is bad but what can you expect when in the Netherlands.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(Australia)

SYD-TPE-YVR return. I was unsure and a bit sceptical. Overall my friend and I were really happy the food was excellent the staff lovely and the entertainment great. The cabin crew spoke good English and were always around to offer assistance. The only issue we had was two excruciatingly long stop-overs. (18hrs outbound and 17 on return). The seats weren't the best ever but could've been worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes