China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
6/10
4 star Skytrax Rating
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9/10

“Service on both flights was truly first class”

(United Kingdom)

Not Verified | I flew China Airlines (of Taiwan) from Vienna to Taipei in December (with an onward journey to Bangkok) and Taipei to Vienna in January in their business class. The cabin of the A350 was kept clean and the equipment is modern (despite not having a privacy door, the privacy was great). A350 is definitely my favorite airplane - I have much less jetlag after long haul flights. I heard the airline is upgrading its product in 2 years. Service on both flights was truly first class. Very engaging and friendly and nothing is too much trouble for the crew. On the outbound flight the crew working in my section was super professional - on par with the standard offered by Singapore Airlines. On my return journey Magret was super friendly and take personal care of the passengers. The cabin manager on the return journey was also very pleasant and helpful. Food onborad was excellent. China Airlines, unlike its competitor EVA or Starlux, doesnt offer an intensive menu but the food and drink quality is really good. On the way back I chose the course prepared by a Michelin 3 star restuanrat in Taipei - but my favorite is always the special vegetarian food (which is also Michelin star and you need to pre-order online). The lounge in Taipei is either very busy (morning peak hours and also evening) or very quiet. There is no natural light so it is dark. However it is tastefully decorated and the food was very tasty. Service, like their onboard standard, was very personal and friendly. There is always a queue for the shower (due to the terminal size, the lounge isn't large. Hopefully this will be addressed once Terminal 3 opens) so make sure you put your request in early. Onboard wifi worked well and there is no data cap - that is a huge bonus. Now comes the cons - the business class seat on A350 is equipped with a very large and clear monitor but the entertainment choice is fairly limited - not sufficient movies/TV/music to keep me occupied. Also the seat and amenity is great (especially the duvet) but when the seat is fully flat, the leg space becomes a bit constrain.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Taipei
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

“Lovely crew”

(Sweden)

Trip Verified | Lovely crew. Very clean plane and rather comfy seating. The “seat belt” - sign was on most of the flight although not much turbulence. Quite many announcements. The food was fine but wine glasses very small.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTaipei City to Koror
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the service was excellent"

(Australia)

Trip Verified | Very smooth and pleasant check-in. The Dynasty Lounge at Narita is very large and comfortable but with a limited range of food and drink. Onboard the service was excellent and my vegetarian meal was tasty. The seat was an old style regional seat with limited recline and storage. At Taipei the lounge was comfortable with a range of delicious snacks and meals. We transferred to another regional A330 with more comfortable seats than the previous flight. They converted into a rather lumpy angled bed. This flight had been advertised as an A350 with modern lie-flat business class seats, a plane which was now "under maintenance". As compensation an upgrade voucher with 12 months' validity was provided, but with our current travel plans it is difficult to see how we could use it. On board service was excellent again and the vegetarian meals were copious and of good quality. The flight arrived in good time, but our baggage took a long time to arrive (though business class luggage was delivered first). Despite the aircraft downgrade I think that China Airlines is a good value way to fly between Australia and Japan.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Melbourne via Taipei
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service was friendly and responsive"

(Australia)

Trip Verified | The Plaza Business Lounge at Brisbane Airport was comfortable enough with a range of food and drinks (but no tonic for a G&T). There were very few toilets in the lounge though. On board the A350 the seat was comfortable and the service was friendly and responsive. My vegetarian meals were good, but breakfast was served far too early, interrupting sleep. The plane for the connecting service to Sapporo was an unreconstructed A330 with old-style business class seating -- but comfortable enough for a 4-hour flight. The service and vegetarian food out of Taipei were both excellent. Overall China Airlines is a good way to travel between Australia and Japan at a reasonable price.
AircraftA350 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrisbane to Sapporo via Taipei
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"surprised about the seat quality"

(Czech Republic)

Trip Verified | Tried Premium Economy class and I was surprised about the seat quality and onboard meals. This class also included amenity kit, which I appreciate. Cabin crew nicely handle my 3yo child.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RoutePrague to Taipei
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Plenty of legroom"

(New Zealand)

Not Verified | Have just flown to Brisbane and return with China Airlines. Superb aircraft. Plenty of legroom nice and airy good service good IFE. Only downside were the meals. Worse than a tv dinner . Chicken and rice a few pieces of fruit and a KitKat bar. No hot drink offered on either flight. Nice playing cards available on request which is unusual these days. Certainly the best carrier on this route.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Brisbane
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"comfortable with good service"

(Canada)

Trip Verified | I flew China Airlines from Singapore to Vancouver on the 21st June 2024 by Premier Economy. The flight was not very full but dep from Singapore again delayed by 30 minutes. Due to this the Airline allows another extra 30 minutes in its schedule! We landed at Taipei 10 minutes late only & after a wait of 5 hrs -took off for Vancouver on the second leg of my journey. This flight was unfortunately delayed by 30 minutes at Taipei due to "baggage loading" issues etc. We landed at Vancouver 25 minutes late as a result of the late take off. The flight however was very smooth & comfortable. Cabin Crew was very good & cleaned the toilets every 3 hrs -so they remained "spic & span" & were well stocked. Entertainment system was very good though on Singapore-Taipei sector my Screen had no sound & I had to change my Seat. The food I always eat on flights is AVML (Indian Veg Meal) & this varied in quality. Singapore-Taipei meal was very good -though it lacked Indian Bread (bun provided) & No Plain Yoghurt & I would rate it 7.5/10. On the Taipei -Vancouver Sector the Dinner was " below par" & only the fine quality basmati rice & north indian tasting veg & fruits was edible.I would rate this 4/10 only. The breakfast (second meal) was better as they provided Parotta with Indian cauliflower & potato curry & cabbage curry-both tasty. Again fruits were provided (Banana should have been given). I would rate this meal 5.5/10. No Plain Yoghurt (an essential part of every Indian Veg meal was provided. Fortunately I always carry my own Yoghurt & Indian Pickle packets, so I could repair the meals & enjoy them . I hope China Airlines pays attention to my comments & modifies their AVML meals to include more Yoghurt & Indian breads in future. The Seat was very comfortable & with 2-3-2 seating in Premier Economy. Baggage was well handled & no damages & was quickly discharged at Vancouver Airport. Overall view of China Airlines & the Flight can be described as relaxed, comfortable with good service & ambience. A last word on the A-350-900 Aircraft which in my view is excellent for such a long flight, smooth ,stable & very spacious. I will continue to fly by China Airlines in my future flights to Asia.
AircraftA350-900
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSingapore to Vancouver via Taipei
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“Horrific customer experience”

(United Kingdom)

Trip Verified | Horrific customer experience after being left in the queue by the airline. We arrived at Taoyuan Airport in Taiwan to check into our flight back to London 2 hours before departure. The airport was extremely busy and, in each section, it was nearly impossible to move between the lines of passengers zig-zagging away from the check-in desks and up the corridor. Our own set of check-in counters (Area 11) appeared to be handling 8 flights, most of which were departing at around the same time. We managed to reach the check-in desk around 7:30am (30 mins before departure) and was told that the flight was closed and we could not check in. During that time, nobody went past us with a sign, changed the signs over the check in counters or called our flight loud enough to hear, and there were no staff members available to speak to. We were aware of the time, so we were looking for staff holding signs; neither of us left the line or wore headphones as we were trying to be vigilant. There was nothing to suggest we should just stay in line with everyone else. At the customer support desk, the supervisor (Chang YuHao) tried to help by suggesting he could put us on the Monday flight (2 days later). However, there was no offer to cover our costs (two nights accommodation in a hotel (plus expenses)) and it would mean missing a day of work and my wife’s pregnancy scan. He then suggested that he would speak to the duty manager to see if there were any other solutions. When the duty manager (Liao ChiaRu) arrived at 9:30 am (nearly 1.5 hours after we arrived at the support desk), he refused to offer any solution. He claimed he had made the announcement himself, but we never saw him (in connection with our flight or others). He acknowledged that his voice might not have been loud enough (to which we pointed out the need to use a microphone or the screens at the counter to display messages on such a busy day. Where the supervisor had tried to find a solution, the duty manager made clear that it was our fault that we were stuck in the line at the counter. When I told him that my wife was pregnant and needed to get home, he laughed at me and then walked away and we never saw him again. To be clear, my wife is Taiwanese and spoke Mandarin to him, so there was no miscommunication. The supervisor then discussed alternatives with him in the back room and told us that the duty manager had refused to move us onto another flight and left us with the choice of (a) flying out two days later, or (b) cancelling the flight and finding an alternative (with a fee of £181 per person applied as a late cancellation fee). This was clearly not helpful as either option would cost us a fortune and we had not done anything wrong. In the end, we spent £1200 to get a Thai Airways flight home. This is an appalling way to treat customers who have complied with their obligations and no way to act as an airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei City to London
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Seat was spacious & very comfortable"

(Canada)

Trip Verified | I flew by China Airlines Premium Economy from Vancouver (BC) to Singapore via Taipei on 27 th May 2024. The flight took off ON time & landed in Taipei 30 minutes before time. The flight from Taipei took off 15 mts late but landed 15 minutes early at Singapore. The Aircraft used for both flights was A350-900 Airbus. However on Taipei Singapore-"leg", one of the China Airlines "Chartered" Plane with 2-4-2 Seating in Premier Economy unlike the Standard 2-3-2 found on China Airlines A-350. The Flight from Vancouver to Taipei has some rough turbulence just before Japan & meal service had to be suspended for about 45 mts. Otherwise the flights were smooth. The Aircraft, Toilets etc were clean & well kept. The Seat was spacious & very comfortable & ideal for a 12 hrs flight. The Cabin Service was very good & nowadays more China Airlines Staff speak English- so communication not a problem. I had ordered AVML Meals on the Vancouver to Taipei Sector & VLML meal on Taipei- Singapore Sector. Surprisingly the AVML Hot meals from Vancouver were tasty (first time I experienced this). Unfortunately the 'Starters "were a flop & did not have any resemblance to AVML food. China Airlines should study Indian Culture further to understand the "tastes of Indian Starter foods" etc. Further once again None of the three meals had plain natural Yoghurt served with meals. China Airlines should note that Plain Yoghurt constitutes the major part of EVERY AVML meal & I trust the Airline Catering will take note of this point & correct it in future meals served. The VLML meal was a baked mixed Veg pasta. Nice, Hot & Tasty - though the Starter disappointed. Another point was the lack of Salt & Pepper packets wiith meals. These should be given on request. Entertainment was good. Baggage handling was efficient & good as always. Finally a word of appreciation for the smooth transfer of passengers at Taipei Airport. I can state this is the best I have seen.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteVancouver to Singapore via Taipei
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"traditional Taiwanese hospitality"

(Singapore)

Trip Verified | On this red eye flight, dinner was served on a tray with canapés and dessert served separately. The cabin manager introduced herself to me in Mandarin and served a pre-departure drink. I slept after the meal service on the flat bed on this 4.5 hour flight to TPE. The service exudes traditional Taiwanese hospitality that was natural. I can sense that service DNA is deeply ingrained in their flight attendants. I will definitely fly CI again.
AircraftA321 Neo
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Taipei
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes