China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

China Airlines customer review

(Poland)

AMS-BKK-TPE and back. Outbound a 747 with no AVOD just centralized screens. Decent meals topped with friendly and professional cabin crew. On the return - modern IFE with touch screens but flight attendants not quite as effective. Troubles with processing my wheelchair at TPE but that may be inefficacy of the airport. In general good service/price ratio.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Japan)

NRT-TPE-BKK return. Impressed with service and the level of English for most flight attendants. AVOD was good. Seats on A330-300s are fine but recline to a very uncomfortable slide rather than flat. Provided plenty of English magazines though newspapers were scarce. Lounge in BKK excellent with hot and cold dishes. Flight was 1 hr late leaving BKK but were given a meal voucher in the airport despite the fact food in the lounge was ample. Connecting in Taipei was easy as it's not a very large airport. If the prices in business class remain a bargain I will be flying China Airlines more in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Australia)

BNE-AKL Business Class Jan 2012. Boarding was well organized and the fight punctual. Food for lunch was good quality although there was no proper dessert. Problem was that the service felt very rushed even though it was a 3 hour flight. A particular problem I have encountered on all CI flights is that the crew seem unable to co-ordinate the service of wine with food and then to keep glasses topped up even in a small business class cabin. Twice I had to use the call button in order to get some wine. Although it was answered instantly this is no substitute for a proper drinks trolley service. Notwithstanding this the cabin crew were unfailingly friendly and helpful in their attitude. Unfortunately my bag came last off the carousel last rather than enjoying the advertised priority.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(United States)

LAX-TPE-MNL twice in the past year. Seats in economy seem small to me (I am over 6 ft. FA's are attentive but not very friendly - seems to be due to somewhat limited English. When I asked for drinks in Chinese they were much more social. The food was good if you ordered Chinese option. TPE is not my favorite airport but it is orderly and clean.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(New Zealand)

Short hop from BNE to AKL. Check-in staff member was helpful and friendly and the wait was minimal. The flight departed thirty minutes late but were kept well informed. The meal service was cheerful with a selection of mains. The in-seat entertainment was clunky and poorly designed and the language selection confusing to say the least. Seat width and comfort were as expected for economy and the staff pleasant and fluent in English. Overall an enjoyable and professional service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Australia)

Auckland to Brisbane (my wife had wheel chair assistance) and we were very impressed by the level of comfort and service. It was the cheapest price and the fare included a meal and movie. The legroom was a little tight the level of English was difficult to understand at times - announcements given first in Chinese then in English. Cabin temperature way too warm and the aircraft appeared to have no personal air vents above. The staff were friendly and polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(New Zealand)

Auckland to Brisbane. Good flight and crew. The meal choice was Beef Noodles or Curried Chicken. Crew responded to request promptly but had a lack of the English language.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Airlines customer review

(United Kingdom)

Shanghai to Sydney. We booked this flight at very short notice and were slightly apprehensive. However we need not have worried. Despite the very short notice my wife and I were seated together. The aircraft was a very new looking A330 and we found our Economy class seats very comfortable. The standard of cabin service was not bad with the crew even managing to accommodate our special meal requests. Although the flight departed slightly late from Shanghai due to problems when inbound from Beijing we actually arrived on schedule at Sydney. Ultimately we were very pleased with the flight and service received and will certainly consider flying China Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Czech Republic)

PRG-FRA-TPE return. Codeshare with CSA (PRG-FRA segment). FRA-TPE flight was operated with B747 instead of usual A340. Cabin crew attentive and helpful meals were tasty and refreshments between meals provided on demand. Outdated centralized AV system but worked ok. The big downside of the flight was AC - it was really cold. Return flight (TPE-FRA) with standard A340 (2-4-2 in economy) was fine. AC settings were correct personalised AVOD system worked without problems with a great selection of movies and music. Meals and drinks were fine and cabin crew helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Indonesia)

SUB-SIN return. Outbound in Y Class. Departed on time cabin crew friendly food was fine. We arrived in Singapore ahead of schedule. Inbound in C Class. Late evening departure but was delayed 30 mins. Pre take- off drinks were served immediately. Seats are lie-flat and pretty comfortable cabin crew attentive and polite food was tasty. Our luggage was on the carousel very quickly.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes