China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
6/10
4 star Skytrax Rating
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8/10

China Airlines customer review

(Italy)

I had some reservations been this leg part of a Delta itinerary I was not sure how CI would compare to DL economy comfort seat. Taipei-SFO economy smooth check-in well organize boarding seat 34A quite comfortable 32 pitch and personal AVOD. Departed on time at 23.50 informed crew not to serve dinner and I was left undisturbed and slept well till breakfast food was good for economy. Overall good flight and the crew were polite and interacted well I will fly again with CI now that are an integral part of the Skyteam.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

China Airlines customer review

(United States)

SFO-Taipei-Bangkok (economy). SFO flight leaves at 1.30am but if you're planning to sleep tough luck - the hot meal is served at 3am and everyone (even if sleeping) is ordered to sit bolt upright so the person behind can eat. This was repeated at midnight on the return Taipei-SFO. Hot meal SFO -Taipei was disgusting. I would highly recommend you bring your own food. Kids meals were average both ways. Service was otherwise ok. Entertainment generally good - 747 screens have higher definition brightness and contrast than A330s where video quality is poor. Movie selection fairly good but can be limiting if you fly transpacific both ways the same month. Seat pitch a little tight at 32" for the tall. Boarding was highly organized at SFO but more chaotic at Taipei.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Airlines customer review

(Hong Kong)

HKG-KHH return. Both trips A330-300. Outbound trip delayed 2 hours due to fuel problems and it resulted in refuelling. Staff were quick to serve the complaining passengers. The inflight entertainment system is quite good. The price was very reasonable as it was near the Easter holiday peak.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Airlines customer review

(Indonesia)

SUB-SIN-SUB all in A330-300. Outbound flight departed 30 mins late. A full flight but FA's were attentive and their English proficiency good. Food was also good. Landed 30 mins late inbound flight departed and arrived on time. Only 5 pax in J Class. Pre take-off drinks served immediately upon boarding. Seats were pretty comfortable. FA's were nice and friendly.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(United States)

LAX to Beijing return in economy class. Outbound flight was a newer Boeing 777 return flight an older Boeing 747. Both flights departed on time I slept well on both flights for 8 of the 12 hours. Food was fine and staff friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

China Airlines customer review

(Israel)

AMS-BKK-TPE-HKG. Renewed business class is not that comfortable it is an improvement to the old business class. Food quality remained basic but acceptable service is good when flight is empty once flight is crowded cabin crew seem to loose control. Price of flight is still cheaper then other airlines lounge in BKK HKG and Taipei airport are fine with nice snacks. AMS lounge is the Skyteam KLM lounge - food is bad but what can you expect when in the Netherlands.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(Australia)

SYD-TPE-YVR return. I was unsure and a bit sceptical. Overall my friend and I were really happy the food was excellent the staff lovely and the entertainment great. The cabin crew spoke good English and were always around to offer assistance. The only issue we had was two excruciatingly long stop-overs. (18hrs outbound and 17 on return). The seats weren't the best ever but could've been worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(Poland)

AMS-BKK-TPE and back. Outbound a 747 with no AVOD just centralized screens. Decent meals topped with friendly and professional cabin crew. On the return - modern IFE with touch screens but flight attendants not quite as effective. Troubles with processing my wheelchair at TPE but that may be inefficacy of the airport. In general good service/price ratio.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Japan)

NRT-TPE-BKK return. Impressed with service and the level of English for most flight attendants. AVOD was good. Seats on A330-300s are fine but recline to a very uncomfortable slide rather than flat. Provided plenty of English magazines though newspapers were scarce. Lounge in BKK excellent with hot and cold dishes. Flight was 1 hr late leaving BKK but were given a meal voucher in the airport despite the fact food in the lounge was ample. Connecting in Taipei was easy as it's not a very large airport. If the prices in business class remain a bargain I will be flying China Airlines more in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Australia)

BNE-AKL Business Class Jan 2012. Boarding was well organized and the fight punctual. Food for lunch was good quality although there was no proper dessert. Problem was that the service felt very rushed even though it was a 3 hour flight. A particular problem I have encountered on all CI flights is that the crew seem unable to co-ordinate the service of wine with food and then to keep glasses topped up even in a small business class cabin. Twice I had to use the call button in order to get some wine. Although it was answered instantly this is no substitute for a proper drinks trolley service. Notwithstanding this the cabin crew were unfailingly friendly and helpful in their attitude. Unfortunately my bag came last off the carousel last rather than enjoying the advertised priority.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes