✅ Trip Verified
| Sydney to Amsterdam via Taipei. Don't fly this airline from Australia / North America through Taipei to Europe. Booked a Premium Economy flight from SYD to AMS for a personal trip. Premium Economy looked very good on their A350s. Only a week after booking they cancelled the SYD to TPE flight on the way out which when challenged, they suggested leaving earlier and having an 18 hour stop in TPE. I got them to book me a hotel, some meals and as the hotel was only for 12 hours, business class lounge access for the final wait, which took a fair bit of persuasion. Then a month before departure they cancelled the return TPE to SYD leg and caused me to stay yet again another 18 hours in TPE. At this point I had had enough but was too close to departure to try and find another Prem Econ ticket anywhere near the price. I tried to persuade them to upgrade me to Business so I could sleep properly, as I was now arriving on a workday and had to go straight to work. They just refused, even though the ticket price difference was 550 Euros, if I was to compare a fresh single ticket Business versus Economy. So they had to book the hotel and meals but this time refused point blank access to the Business Class lounge on the basis they don't run their own lounges in their main hub. Unfortunately, as a non-EU Carrier, they are only liable for delays on flights leaving the EU, so only 1 of the 2 delays was covered, although they are trying to ignore their responsibility at the moment. The planes are nice. The Premium Economy Seat is very big, and when you first sit down, with loads of leg room. However, to recline it, the seat goes forward - a lot! So much so that (and I am not tall, only 1.78m) you cannot fit your feet under the seat in front, so unless you are very short, the complete recline is useless. The food in Premium, unlike most other airlines, is pure Economy, and to be honest even more unappetizing than standard airline food. Their onboard service is questionable to say the least, even in Premium. For example, on 3 out of the 4 flights, they only produced a pre-dinner bar car once, and you had to keep asking for drinks, which might finally arrive. The inflight entertainment is pretty basic unless you are Chinese, luckily, I had a load of Netflix downloaded. All in all, I will never fly them again, and would suggest anyone tempted by decent pricing on tickets, particularly in premium classes, be very careful if flying long haul through Taipei (from Australasia, North America etc) - if the flights are not full, they will drop them and you will be stuck in TPE. Customer focussed - not on your life!