Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 213 reviews
7/10
5 star Skytrax Rating
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10/10

Cathay Pacific Airways customer review

(Philippines)

Hong Kong to Manila flight CX903 operated by a Boeing 777-300ER (77A) First Class Configuration. Premium Economy Class had large PTV screens but meal service was the same as Economy although it was priority boarding and check- in. We were actually upgraded round-trip because of Marco Polo Club. The IFE did not have movies but it had TV shows. I asked the cabin crew for some playing cards and they gave me 2 packs.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(Australia)

We have just flown CX 111 Premium Economy to Rotterdam. Unfortunately the airline code shared from Hong Kong to Heathrow and then Rotterdam with British Airways. Cathay Pacific was light years better than BA. The plane was quieter the food and drinks much better the staff more attentive and friendly and the seats much much more comfortable compared to BA. The seat cushion was softer and the recline better the pillow almost full size and the blanket softer and larger. The entertainment system on BA kept cutting out. I would give Cathay 8 out of 10 and BA 6 out of 10.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Cathay Pacific Airways customer review

(Australia)

25 May 2014 CX100 SYD-HKG. 26 May 2014 CX289 HKG-FRA. 24 Jun 2014 CX288 FRA-HKG. 27 Jun 2014 CX101 HKG- SYD. Terribly uncomfortable seats foot rest awful design would not work properly staff had to help each flight. Recliner button did not work both flights. Toilet access very bad. Inflight entertainment excellent food pleasant. Cabin crew extremely nice helpful. Prem Y? It's how normal Econ should be. Back to QF whatever the price their comfort in seating excels. One good thing at least was that the bags were interlined correctly and arrived safely in Copenhagen. No access to lounges as QF Club silver - disappointing.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(Hong Kong)

KIX-HKG. Boeing 747-400. In Premium Economy class. This aircraft has own Premium Economy washroom. KIX onboard meal is much better than ex HKG. KIX boarding gate is a bit far as usual. Inflight Entertainment has new movies. Cabin Crews are friendly. Washroom is clean. Arrival HKG on-time.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

HKG-KIX in Premium Economy. Airbus 330-300. The seat is great. Whole cabin is full. The food a bit worse than before. Inflight Entertainment is excellent. Cabin Crew friendly and helpful. Early 10 mins arrival KIX. Baggage had been delivered when I arrived to the baggage hall.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(Australia)

PE is not Business Class (J) so if you are looking for J PE is not for you. Having said that PE on Cathay Pacific (CX) is OK. Seats are comfortable food is good there is room to move. The only downside is that the toilets are shared with Economy on the A330 and some B777. Would I fly with CX again and in PE Yes and No.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

Flew Premium Economy LAX-HKG-LAX on 777-ER. I have read many prior reviews about CP PE and the main point is that this product should only be compared to Economy not Business Class. I have also flown CP BC and it is a great experience all around. I am 6'2" and the days of flying Economy across the Pacific are over! Understanding that the price can be about double after 15 hours I believe well worth the price. Was able to board early on both legs. Had a dedicated overhead bin. The private cabin in a plus. The seat was fantastic 34C which was back seat aisle. A bonus was the extra storage behind the seat. Even when the seat in front was fully reclined I never felt uncomfortable. The width of the seat the arm rest and comfort of the seat were all good! The entertainment system was fantastic! The noise cancelling headphones were excellent. I found the service to be adequate the food options were the same as BC including the wine options. Real silverware and linen. Had no problems getting drink refills or snacks. Had no problems sleeping had superb legroom. The adjustable headrest is a great plus! Able to de-plane ahead of EC which is nice. The extra price was definitely worth it to me as I felt completely rested after both legs which is invaluable. Also you if you have the opportunity to use SkyPier at HKG do it! Less than five minutes to get through immigration customs and security! Amazing experience! The check-in desks at SkyPier are efficient and fast! You take a short shuttle train to connect to the main terminal.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Cathay Pacific Airways customer review

(Australia)

Flew from Hong Kong to Brisbane via Cairns in May. We were offloaded from Virgin Atlantic to Cathay and paid to travel Premium Economy. We did get a wider seat but the cold hard muffin yoghurt and orange juice breakfast had to be a basic as they could get. I don't know what they got in economy but it couldn't have been any less. Hardly saw the staff they just weren't there or interested. We had to walk a long way through the economy class to get to the toilets so didn't gain anything for having paid extra. Unless you need the slightly larger seat don't waste your money paying extra fro premium economy as you don't gain anything.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Cathay Pacific Airways customer review

(Australia)

Sydney - HKG - Milan and return Premium Economy. Sadly disappointed. Having flown premium economy or business on a number of airlines in recent years this definitely felt "economy". Service food and beverages were very average. Seat and entertainment acceptable. I note that the cost was equivalent to Singapore Airlines economy class via Singapore. Next time we'll opt for SA. Neither the food or the beverages offered were business class equivalent. Did I misunderstand what we were paying for? The crew were rarely seen but happy to step across passengers in the front row. No "excuse me's" were offered. The only flight where service was up to standard was HK-Sydney when the aircraft was not full. If this was "premium" we'll opt for economy on another airline!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(Australia)

We flew BNE-LHR via HKG on 29th May. Really excellent product seats are much more comfortable than Economy and it is much easier to sleep. First meal is business class quality and second is economy - all round the food and cabin service was excellent. Priority boarding also in Brisbane and Hong Kong was appreciated. The small cabin made for 2 very quiet flights. Thank you Cathay.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes