Caribbean Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 93 reviews
5/10
3 star Skytrax Rating
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6/10

Caribbean Airlines customer review

(United Kingdom)

Economy class JFK-GEO return. Outbound on the overnight flight the service was quite warm yet basic compared to airlines such as United or BA - the B737-800 quite cramped for a six hour flight meal service poor drink service quite generous. The 90 minute layover at Port of Spain was quite off putting. Return flight was annoying as the stopover in Port of Spain was changed to a change of air craft. All in all for a six hour flight inflight entertainment extremely dated to a shared screen no choice of film meals poor and constant Caribbean Airlines footage of routes etc a larger wide bodied aircraft would be better on this route. I'd use this airline as a last resort and would seek an alternative.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Caribbean Airlines customer review

(Canada)

Toronto to Trinidad return. Inflight food is provided free and of excellent quality. Flights on-time. The decor of the planes appears dated to somewhere in the mid-1980's No seatback screens or powerjacks in Business or Economy.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Caribbean Airlines customer review

(Trinidad & Tobago)

POS-JFK return. Service at POS check-in was atrocious. Cabin staff to JFK not friendly served the cold sandwich then we didn't see them again. On the return cabin staff were the same.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Caribbean Airlines customer review

(United States)

JFK-POS-GEO return. Service good but stopover in Piarco was not we were asked to remain on the aircraft while it was cleaned and prepped for the ongoing flight.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Caribbean Airlines customer review

(Barbados)

BGI-KIN-BGI web checkin disabled. Airport checkin efficient. Planes clean comfortable for short haul. BGI-KIN food and beverage run staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Caribbean Airlines customer review

(United Kingdom)

JFK-POS-GEO return. Cabin was okay staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Caribbean Airlines customer review

(Trinidad & Tobago)

Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Caribbean Airlines customer review

Travelled to Fort Lauderdale from Port of Spain. A full flight but wonderful crew. The aircraft was clean and seats comfortable with a seat pitch of 32 inches. I received a snack and drinks which were tasty. On my return I departed Miami - served a hot meal and again the aircraft was clean.
no
4/10

Caribbean Airlines customer review

POS-BGI-POS on a 737. Long line at POS check in though this is normal at 8am in the morning. I opted for web check in from home and that worked well. The return check in was very quick. In-flight service on both short flights was very professional and warm. No complaints
no
4/10

Caribbean Airlines customer review

YYZ-POS. Check in was smooth. Wish I had done web check in because the line up was rather long as it was a full flight. The aircraft was operated by Transavia but with full Caribbean Airlines service. We left the gate on time but due to the weather the aircraft needed to be de iced. Dinner was very tasty and service was very warm and professional. We managed to arrive early into Port of Spain to cap off a very enjoyable flight.
no