Caribbean Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 96 reviews
5/10
3 star Skytrax Rating
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Caribbean Airlines customer review

(United States)

It was the Holiday week and tickets were very expensive. Not to mention the impending snow storm. We arrived at the airport 6am to find out flights were delayed for 2 hrs. At 8am flights were still delayed as well as dealing with long lines. Caribbean airlines were making no announcements as to where we should head. I was travelling with my 6 month old son and husband. Needless to say everyone was frustrated. After waiting until 1pm to get on the flight we were then kicked off because the flight was over booked. Very disorganized. We were then let on the same flight because of no shows. We arrived into Trinidad at 4pm with no formula for the baby as well as no luggage.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Caribbean Airlines customer review

(Trinidad & Tobago)

Port of Spain - New York return. Check-in at POS nice. Flight was on time and B737 was clean however a bit cramped. Friendly crew. Snack was a banana nut muffin which was quite a disappointment. Return staff at JFK were quite unfriendly. However the flight was nice and hot sandwich and cold drinks. Nice movie and friendly crew in a clean but cramped plane.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Caribbean Airlines customer review

(Brazil)

POS-TAB-POS disappointed with the service aircraft is ok but crew seem to be on a rush and wanting to get out of the plane as soon as possible. Delays are the norm and no excuses - it's cheap though but service nonexistent on short flights Will fly them again as a last option or if they come up with very good price they say they want to be back in the european market - good luck for them.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Caribbean Airlines customer review

(United Kingdom)

Economy class JFK-GEO return. Outbound on the overnight flight the service was quite warm yet basic compared to airlines such as United or BA - the B737-800 quite cramped for a six hour flight meal service poor drink service quite generous. The 90 minute layover at Port of Spain was quite off putting. Return flight was annoying as the stopover in Port of Spain was changed to a change of air craft. All in all for a six hour flight inflight entertainment extremely dated to a shared screen no choice of film meals poor and constant Caribbean Airlines footage of routes etc a larger wide bodied aircraft would be better on this route. I'd use this airline as a last resort and would seek an alternative.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Caribbean Airlines customer review

(Canada)

Toronto to Trinidad return. Inflight food is provided free and of excellent quality. Flights on-time. The decor of the planes appears dated to somewhere in the mid-1980's No seatback screens or powerjacks in Business or Economy.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Caribbean Airlines customer review

(Trinidad & Tobago)

POS-JFK return. Service at POS check-in was atrocious. Cabin staff to JFK not friendly served the cold sandwich then we didn't see them again. On the return cabin staff were the same.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Caribbean Airlines customer review

(United States)

JFK-POS-GEO return. Service good but stopover in Piarco was not we were asked to remain on the aircraft while it was cleaned and prepped for the ongoing flight.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Caribbean Airlines customer review

(Barbados)

BGI-KIN-BGI web checkin disabled. Airport checkin efficient. Planes clean comfortable for short haul. BGI-KIN food and beverage run staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Caribbean Airlines customer review

(United Kingdom)

JFK-POS-GEO return. Cabin was okay staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Caribbean Airlines customer review

(Trinidad & Tobago)

Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!
Seat TypeEconomy Class
Value For Money 12345
no