Caribbean Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 112 reviews
5/10
3 star Skytrax Rating
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Caribbean Airlines customer review

(United States)

Business class July 8th from JFK to Port of Spain. The seats were dirty with crumbs all over. When it came time for the meals no hot towels and the food was horrible and cold like some of the flight attendants. The entertainment was the worst the quality of the picture may as well have been in black and white.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Caribbean Airlines customer review

(Canada)

Had to connect via Trinidad to a flight to Toronto. Flight delayed and they did not even have the courtesy to make an announcement that the flight was delayed - when a passenger goes up to ask the status of the flight she gets told "It leaves when it leaves"! These flight attendants need a major attitude adjustment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Caribbean Airlines customer review

(Trinidad & Tobago)

18th June 2013 BW902 POS-LGW. 1st July 2013 BW903 LGW-POS. Check in at POS was fast. Flight was scheduled to depart 7.40pm but boarding began at 7.30pm. Departed 45 minutes late. Once airborne food was nice and multiple drink runs. Personal screens for InFlight Entertainment were not working. Nice 767 with comfy seats. However the return was a nightmare. Scheduled to depart London at 12.50pm on 30th June BW 903. Got to the airport on the 30th June at 10am to be told by another passenger that the flight was cancelled. A long line with frustrated passengers for 2 hours as no information from Caribbean Airlines. After 3 hours I was told that it was due to the A/C not working and they will be putting us up in a hotel overnight and was booked for a 4.50am departure the next day (1st July). At the hotel told that the flight was delayed until 9.50am and to head back to the check in counter at 7am. Finally got to the gate and we boarded on time. Did not leave on time left 3 hours later. Flight attendants were less than helpful and sour. Flight was wonderful with fair IFE and a hot meal and 3 drink runs. Afternoon tea as well. Arrived after 5pm on 1st July.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Caribbean Airlines customer review

(Trinidad & Tobago)

LGW-POS 2 June 2013 BW903 Economy B767. Check in at LGW North Terminal was effortless having checked-in online. Had the added benefit of "Priority Access" as a "Club Caribbean" member as well as an invitation to the "No.1 Lounge". Lounge situated at the far end of the Duty Free shops and relatively near to the CAL gate. Lounge greeting pleasant and the facility seems adequate. There will be no announcements which we were told at check in and so you need to be aware of the time. Crew were warm and welcoming as you entered the aircraft. Seating configuration is 2-3-2 and I would suggest any aisle seat in the middle 3 section. 2 toilets between row 15 and 19 and also at the rear of the aircraft. Crew were warm and friendly. Within the first 2 hours a hot lunch was served followed by a beverage service and a coffee and tea service. Later in the flight they passed around with some bottles of water and 2 hours prior to landing tea was served. Evident that IFE is from an older framework and the films play on a loop. TV's at every seat with a remote control. Heard many passengers complaining in both in both directions that TVs did not work at their seat. There is power at the seat near the floor and I was able to watch my own media. Flight left on time was smooth and arrived on time. Overall pleasant experience. Looking forward to this service in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Caribbean Airlines customer review

(United States)

Business/First from JFK-POS POS POS-GEO-JFK. Their lounges are basic. Flight left on time. Their 737-800 business class is pretty standard. Leg room in Business is just alright but considering the size of the plane acceptable. Food and service was good as usual FA's are personable and professional. It has always been my experience that CA tends to run out of popular dishes very quickly kind of sad when business class is not that big. Return flight on their brand new 767-300er departed 90 minutes late the reason why is still a mystery to me. On board nice roomy plane no complaints on leg room here. The seats were nice enough they did lay flat however they did seem to go for very basic business class e.g. inflight entertainment was there but not usable and power at seat didn't work. I ran into a really big issue with my seat tray - during food service it completely fell apart and separated from the swing arm and could not be reattached. It was a very full flight but fortunately there was one empty seat the FA's quickly made accommodations for me. Overall I would say it was sufficient.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Caribbean Airlines customer review

(Canada)

Flew Business Class from YYZ to POS. Flight left on time and arrived ahead of schedule. Inflight service was okay - nothing out of the ordinary.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Caribbean Airlines customer review

(Jamaica)

Flight from Montego Bay to Fort Lauderdale was pretty routine. Flight attendants were pleasant and helpful. Unfortunately the same couldn't be said about our return trip. Check-in staff were barely civil and one woman in particular gives new meaning to the word 'rude'. Their fees for overweight and/or extra bag is outrageous. Onboard the cabin staff were friendly and helpful but we couldn't get extra creamer for our hot beverages. The attendant came with evaporated milk and proceeded to add it to my friend's coffee resulting in her having to get another one and another package of creamer and sugar. The little TV was loud and there was no way to block it out. The only blessing here is that the flight is short so escape wasn't too long in coming. They will not be getting my money again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Caribbean Airlines customer review

(United States)

Round trip from JFK-KIN on 02/10/13 - 2/18/13. Customer service in New York was very poor on boarding. Flight Co-ordinator was rude - instead of explaining to passengers that the flight was fully booked and all the carry-on luggage would not fit they were just taking people's bags and giving reasons that did not make sense. Coming from Jamaica you were normally allowed to take a box of rum with your carry-on on the plane I was stopped and told that was considered 2 pieces of luggage. My suitcase was taken tagged and put under the plane. I will never travel this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Caribbean Airlines customer review

(Netherlands)

Port of Spain to London Gatwick. Customer service onboard and the warm hospitality of the flight attendants make this superior service. In addition to the edible onboard food (unlike BA) and the fact that the their plane does not make a one hour pit-stop in Barbados makes this airline the choice of selective passengers like myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Caribbean Airlines customer review

(Canada)

Toronto (YYZ) - Trinidad (POS) - Guyana (GEO) - Caribbean Airlines: Flight was quite "old school". No individual TV's had to stare at a TV from an angle. Once the movie was done you had to go to sleep because there was nothing else to do. Crew we're quite nice but didn't walk down the aisle frequently. Usually only when someone pressed the Attendant Button. Food was okay. Return flight was the same.
Seat TypeEconomy Class
Value For Money 12345
yes