Bangkok Airways

Several hours delayed from Samui to Bangkok. Delay announced only after check in had elapsed. We believe they delayed us because flight wasn't full and they want to save fuel at passenger expense.

Bangkok - Samui return. Always impressed with service. Outgoing flight - quick check in lounge with plenty of snacks drinks and comfortable seats. Aircraft is the Ex-Batavia air with poor seat pitch no entertainment screen but clean and well maintained delicious light breakfast served by friendly crew. Return flight horrible with very long check in queue. Notify Ground staff that we have done internet check in and they open a new counter for us to drop our bags. The flight operated with new international configuration A319 and was very comfortable. Cabin crew reassign our seat to emergency exit one which offer even better comfort. Good quality light dinner served. Baggage delivered in reasonable time.

Myself and my Wife were booked from Koh Samui- Bangkok on 31st March. We were to take AI-331 from BKK-Mumbai on same day. Due to technical reasons the PG-146 was delayed by over 3 hours. On arrival at BKK we were met by a Bangkok Airways representative who took us by car to the terminal to try to reach in time for the AI flight. However the AI counter was closed by the time we reached it. However Bangkok Airways could arrange for us to get seats (flight was full so we had to wait till the counter closed) on PG-733 to Mumbai. All the time the Bangkok Airways representative was with us. We appreciate all the help given to us by Bangkok Airway ground staff at Bangkok and have no hesitation in recommending the airline in spite of delayed flight from Koh-Samui.

BKK-USM and UTP-USM on a recent holiday in April. Both flight were very good we have used PG many times and will continue to do so. We were connecting on a flight from China to USM through Bangkok and were very late as our arriving flight was delayed (on another carrier) the check in staff were helpful and we made the flight with 2 Minutes to spare.

HKT-USM. Quick check in was able to use their lounge in the Phuket airport it was nothing flash a few chairs and tables drinks cookies and free wifi but still unexpected and very welcomed. Short 45 min hop in an ATR 72 turboprop. Airplane looked a little dated but clean. Good communication from the pilots cabin crew friendly and very efficient. A food box was served which to my surprise contained a full meal which was very tasty. Smooth ride all the way and on time arrival. This airline exceeded my expectation would definitely fly with them again.

BKK-Samui expensive as they have the monopoly on the route. Flight was comfortable I had great legroom and slept the entire flight didn't even eat the snack provided although my friend said it was great. Overall great.

Have flown many times with them and always found the service very good. Food very good for the short 50 minute flight to Samui. The lounges at BKK and USM are also a very nice feature. The only downside is the virtual monopoly they have on certain routes and hence the high fares.

Have been travelling Bangkok Airways for the last 10 years. First time we needed assistance for a family member. Staff were efficient courteous and took all the stress out of travelling so much so am already planning next years holiday and problems with mobility are no longer a problem. Has given my mother confidence to be able to continue travelling long haul. Travelled on 18th Feb PG 169 Bangkok - Koh Samui and returned 28th Feb 952 28th Feb to get connecting flight to London. Loved the free refreshments in both Bangkok and Samui and it is a shame that other airlines globally do not give passengers this treat.

Four flights BKK-PKT-BKK-PNH REP-BKK. Took 4 flights in as many days. Check in was fine no queues staff overall were robotic very few smiles. Food was not good at all. Cold rice and a cold sausage served twice - inedible. Flights were on time got our bags there in one piece. Never used the lounges as were tight connections am sure its an added bonus. Overall not boutique more budget airline.

BKK-REP REP-BKK. Last month my wife and I traveled on this airline for the first time for our travel to and from Siem Reap. All the personnel of this airline we came in contact with were friendly and very efficient. Our flight to REP left and arrived on time. During this short flight (50 minutes) the efficient flight attendants served a tasty box lunch as well as 2 beverage services. There was also a short video about the airline that was very well done. On our return trip we experienced the same great service as well as the same clean and well-appointed aircraft interiors. We both remarked how well this airline treats the passengers and bemoaned that it was pity that most US based carriers can't or will not give this level of service on any but the longest of cross continent flights. We both will be Bangkok Airways patrons again as soon as we are back in the area!