Bamboo Airways

✅ Trip Verified | Bamboo Airways delivers unparalleled value and service. With 20kg check in and onboard hot meals, Bamboo provides a full service experience with budget friendly prices. The only minor complaint I have is that on most of the short-mid routes, the planes vary between new planes and older planes. This is given that since majority of their fleet are leased planes, so unless you fly the B787 expect the A320s to have inconsistent interiors.

✅ Trip Verified | Had a second great flight on Bamboo from Hanoi to Gatwick. On time, new Boeing 787 with all the mod cons you expect and fantastic service. Food was good, maybe not emirates standard, but attention from the crew throughout was outstanding. Check in swift and easy and priority bags delivered very promptly at Gatwick. Would definitely recommend them as great value for money.

✅ Trip Verified | This is by far the worst business class experience I have ever had. On checking at Singapore, I was told I can only check in for the first leg of my trip and my bags would not be checked through. Ok So what happens then, They check you in and you are expected to go through immigration, pick up your bags and re-check in, that would be great if you had a visa. I was stopped from going through immigration and told to go to the transit counter. At the transit counter, I was told, we can get your bags but we can't check you in for 7 hours (layover was 10 hours ) so you will have to wait in the immigration hall, with no seats, no shops, just a room with 10 or so immigration desks, Upon some back and fro with the agent they made a call and said ok ok you only need to wait for 3 hours. Are you kidding me, I did not pay for a self-transfer ticket nor did I pay to stand in a hallway for 3 hours. After more time talking with the supervisor I was told we will check you in, Given a boarding pass, I said what about my bags. We will come and give you a baggage receipt later. Enter the lounge stay there for a few hours, Then told you must leave or pay 45 USD if you want to stay, So I paid as I wanted a shower and had 4 hours left on my Layover. The flight was ok - service standard. My advice do not use this airline if you are a business traveler, Vietnam airlines is far better and worth the extra 200 bucks -

Not Verified | 45 minutes into boarding they turn off the screens so you can’t watch or listen to anything, they do the same 45 minutes before landing. The head phones are extremely uncomfortable. The food is terrible. I won’t be flying Bamboo ever again! It was uncomfortable, the seat wouldn’t go back, the seat in front of me was broken and hanging where my feet were.

✅ Trip Verified | Everything is perfect for an economy airline, it's much better than Vietnam Airlines by service, flight attendants, and seat quality. Food was served 3 times. In Australia, and Sydney particularly, everyone including the government care very much for elder and young children, they even have special quick line in Custom-service for elder and children. But, when checkin with Bamboo Airways in Sydney, the head manager reject children and elders to go to Priority line, claiming that "if the flight have 150 children, then we have to serve you all in this priority line"! This is what he had to say about that, while we have a 12 months old crying on our lap.

✅ Trip Verified | A valuable carrier! Good legroom! A very good one. I took a 1 hr flight so I cannot really review the service. Over all was okay. Boarding was fast and efficient. Nice gesture of having a usb port for the economy seats.

✅ Trip Verified | Would not recommend this airline to anyone. Firstly, my luggage was lost when flying from the UK to Vietnam, and the airline was not helpful in keeping me updated on the progress locating my luggage. I finally received it about four days after initially landing in Hanoi, and was told that I would be eligible for $30 compensation as I needed to purchase essential items that were in my checked luggage. (The price of these exceeded $30, even for essential toiletries, but this was all they were willing to compensate.) However, they are unable to transfer the money to me; the two options are to either get it sent to a Vietnamese bank account, or to collect it in cash in Vietnam. As an international traveller, I do not have a Vietnamese bank account, and I was not informed of the option to collect the money in cash before leaving Vietnam. Therefore, it seems impossible to get my compensation. Second, the food and drink options on board are extremely limited, and despite trying to request vegetarian meals a number of times before checking in there were no options on board, apart from one pot of instant noodles over a 12 hour flight. Furthermore, you are only allowed one alcoholic beverage at meal times, and there is no option to purchase additional drinks.

Not Verified | Booked travel on the 787 and in the end they moved the flight to an A320 (a very old one). Service of the cabin crew was ok. Food wise, wouldn't pay that much for business if I knew they were going to serve me that. If I was not mistaken, it was 2 choices, chicken rice or the beef udon. Total rubbish. Seat was cramped on business too.

✅ Trip Verified | They will cancel last minute and won’t bother to send customers a courtesy email or text to inform you this has occurred. You’d think crew on the ground would be present to address concerns, of course not let’s make customers line up and find out themselves and send police incase things get out of hand. After speaking and emailing the representative here they apologised and said sit tight the company will get in touch to rebook. After getting home (a few hours later) received an email to say oh wait the flight isn’t canceled come back they are ready to fly now! I think not. Never again, what a disgrace.

✅ Trip Verified | Quite uneventful, flight was on a very clean and new airplane. Got a little bottle of water and refreshing towel, probably a little biscuit or even small sandwich would have been appropriate as the airline doesn't position itself as low cost but rather full service.