Bamboo Airways

✅ Trip Verified | Da Nang to Da Lat. The checkout process was smooth. Although there was a 25 minutes delay due to the late arrival of the airplane, once we boarded everything went on well. The legroom was not that cramped. I found the crew service even better than Vietnam Airlines flight I flew to Da Nang several days before. So, I might fly this airline again on my future visit to Vietnam.

✅ Trip Verified | They misplaced our luggage on our flight to HCMC from Melbourne. We were without the luggage for the entire trip of 8 days and there was no earnest attempt made to locate and deliver our luggage in the next available flight. Instead they decided to keep the luggage in Melbourne to save them the transportation costs. In spite of several emails, I did not receive any communication until the last day of my return. For all the inconvenience and additional expenses incurred on the essentials, we were offered a paltry compensation of $60. It was more an insult than a compensation and hence, I did not accept the compensation. Apparently, that is their policy. As per Montreal convention, which Vietnam is part of, airlines are required to compensate customers for baggage delays with up to $1700 USD. They are misleading people stating that their company policy allows them to compensate up to a maximum of $30 only. They turned our holiday into a nightmare as we had to shop for essentials including basic clothes for three of us, which included a 3 year old toddler. We spent over $1700 in essentials and $60 does not even remotely make up for it. Imagine spending time shopping in an alien country with a toddler when we should have been enjoying our holiday. Not just money but I Iost precious time because of this airlines. Never will I fly with Bamboo Airways.

Not Verified | I travelled via Bamboo Airways to Ho Chi Minh on 3rd May 2023 and returned to the UK on 23rd May 2023. The flights were fantastic, the crew were very friendly and helpful. No complaints whats so ever. Would definitely fly Bamboo Airways again.

✅ Trip Verified | A superior Business Class product and very reasonably priced, far cheaper than Vietnam Airlines. Direct flight over was delayed, poorly handled at the gate but well handled by the pilot. Return flight arrived early. The seat is an Aerospatiale-designed pod available on many airlines in a 1-2-1 reverse-herringbone configuration. Extremely comfortable with lots of storage and a lie-flat 6'6" bed, and large television screen. Not a vast selection of movies or television to watch but adequate. Staff beautifully groomed and service delivered graciously and professionally. My request for the bed to be made up was immediately attended to. The return flight included a five-course dinner and later a breakfast of eggs benedict, perfectly cooked. Not a huge wine selection but perfectly adequate. The windows were dimmed - a feature of the 787 - on the outbound day flight, which was a tad discomforting as there was no need to sleep. Luggage awaiting on the carousel on arrival both flights. Overall, a very pleasant experience from a relative newcomer to international aviation.

Not Verified | This was my first flight that I used Bamboo Airways and definitely my last. I don't think they are ready for international flights. Everything went wrong because they are not prepared, with only 4 check in staff for an aircraft that size. They could hardly check everyone on time and insult to injury the system broke down as I was checking in. The worst nightmare was going to immigration and security. If they had not helped me to priority exit, I would have had to wait at least over an hour with the amount of passengers lining up. They denied 5 hours to check all passengers and go through Immigration and security.

✅ Trip Verified | Bamboo Airways delivers unparalleled value and service. With 20kg check in and onboard hot meals, Bamboo provides a full service experience with budget friendly prices. The only minor complaint I have is that on most of the short-mid routes, the planes vary between new planes and older planes. This is given that since majority of their fleet are leased planes, so unless you fly the B787 expect the A320s to have inconsistent interiors.

✅ Trip Verified | Had a second great flight on Bamboo from Hanoi to Gatwick. On time, new Boeing 787 with all the mod cons you expect and fantastic service. Food was good, maybe not emirates standard, but attention from the crew throughout was outstanding. Check in swift and easy and priority bags delivered very promptly at Gatwick. Would definitely recommend them as great value for money.

✅ Trip Verified | This is by far the worst business class experience I have ever had. On checking at Singapore, I was told I can only check in for the first leg of my trip and my bags would not be checked through. Ok So what happens then, They check you in and you are expected to go through immigration, pick up your bags and re-check in, that would be great if you had a visa. I was stopped from going through immigration and told to go to the transit counter. At the transit counter, I was told, we can get your bags but we can't check you in for 7 hours (layover was 10 hours ) so you will have to wait in the immigration hall, with no seats, no shops, just a room with 10 or so immigration desks, Upon some back and fro with the agent they made a call and said ok ok you only need to wait for 3 hours. Are you kidding me, I did not pay for a self-transfer ticket nor did I pay to stand in a hallway for 3 hours. After more time talking with the supervisor I was told we will check you in, Given a boarding pass, I said what about my bags. We will come and give you a baggage receipt later. Enter the lounge stay there for a few hours, Then told you must leave or pay 45 USD if you want to stay, So I paid as I wanted a shower and had 4 hours left on my Layover. The flight was ok - service standard. My advice do not use this airline if you are a business traveler, Vietnam airlines is far better and worth the extra 200 bucks -

Not Verified | 45 minutes into boarding they turn off the screens so you can’t watch or listen to anything, they do the same 45 minutes before landing. The head phones are extremely uncomfortable. The food is terrible. I won’t be flying Bamboo ever again! It was uncomfortable, the seat wouldn’t go back, the seat in front of me was broken and hanging where my feet were.

✅ Trip Verified | Everything is perfect for an economy airline, it's much better than Vietnam Airlines by service, flight attendants, and seat quality. Food was served 3 times. In Australia, and Sydney particularly, everyone including the government care very much for elder and young children, they even have special quick line in Custom-service for elder and children. But, when checkin with Bamboo Airways in Sydney, the head manager reject children and elders to go to Priority line, claiming that "if the flight have 150 children, then we have to serve you all in this priority line"! This is what he had to say about that, while we have a 12 months old crying on our lap.