AirAsia

FD 2976/2977 Bangkok -–Denpasar return. A very disappointing experience. Checked in online and only had to drop our bag spent over an hour at the counter waiting for staff to reconcile their problem. Good that they are using Don Muang Airport otherwise the long immigration line would worsen the experience unorganized boarding and people in hot seats ended up among the last to board. Things get slightly better on the aircraft. Emergency exit “ hot seat” pretty comfortable with no other passengers next to me and I end up taking all 3 seats for myself. Pre- ordered breakfast (Pancake) is delicious great punctuality. Other than that things are pretty horrible and chaotic. Pre-ordered food on the return flight inedible rice stale meat overcooked and obviously is re-heated more than once. Drinks sold on board are lukewarm Flight attendants try to be overly friendly. Hot seat when the plane is full became unbearable for such long flight. Will avoid in the future.

PER-KUL-DMK. Booked ticket 3 months earlier received reminder/confirmation email 4 days before departure 2 days before departure another email showing different times by 5 hours - no explanation just confirmation of flights but with different departure/arrival times. Arrival at DMK (Bangkok) would have had us there 1 hour after our connecting flight had left. No option but to go 1 day earlier and stay in hotel. Chaotic check-in at DMK under staffed 1 hour just waiting to check-in not good enough especially when it's a premium ticket they claim dedicated check-in for premium but no such counter exists. At the end of it all total cost was more than $100 more each than original quote on find flights result page.

SGN-KUL-LGK-KUL-SGN. Online check in is convenient but document check in LCCT KUL (KUL-SGN) is very inconvenient for pax because of lack of information on screen (line for KUL-SGN flight) change counter and waiting at gate (Y1 Y2) so long. The arrangement in terminal is not good pax standing in font of Y1 Y2 gate will be bother by others going to oversize luggage inside. In flight LGK-KUL there was a medium turbulence on take-off phase airplane was down but no announcement was delivered.

Air Asia Indonesia CGK-DPS. Convenient and fast. Booking process is smooth and check-in just needs a QR code and the scanner at the airport. Staff are friendly young and vibrant. I only recommend short (5 hour max) trips with them. It's a point to point carrier and not one you should use for long distance.

Cochin to Kuala Lumpur. Most uncomfortable flight I've been on. There is practically no leg space. Add to it the fact that I had a window seat with the other two seats filled in by slightly heavyset people and I felt like I didn't even have breathing space. It was so cramped that I didn't have space to move my hands. The choice of food on board is poor. Even when I asked for something that was on the menu they didn't have it. The only good thing was the rate but given the condition of the flight even the cheap rates do not sound tempting.

I flew with AirAsia in May from Bandung to Pekanbaru. Overall pretty good and smooth flight. However there is a bit of chaos at the time of the boarding because it coincides with Lion Air to Surabaya at the departure gate only existing in Bandung airport.

Flights were on time and that's about the only good thing I've experienced with this airline. Throughout my Southeast Asia journey I flew Air Asia 4 times and each time had a terrible time booking and then with customer service. Their website is a hassle to navigate and there is so many extra fees! They randomly cancel flights and rebook you without checking then when you have to rebook that flight the website doesn't work and there are no phone numbers to be found. They say they can only help you through live chat but it never works. At one point we resorted to going to the airport and talking to them where they admitted they had read out emails and just did not reply. I've never seen an airline less flyer friendly. Good thing they're cheap. Never flying air Asia again.

SYD-KUL was 30 minutes late but the food was okay. The only things I really did was play on my ipad because the flight was very boring. KU-SYD night flight was on time but no food or beverages. Toilets were clean on both flights and the seats look brilliant but 2 hours into the flight you can clearly see the poor padding. I also couldn't get to sleep on the night flight. Overall Air Asia is ok but I would prefer Qantas or Virgin.

KUL-CMB CMB-KUL. Flight time to CMB was changed to 6 hours later and return flight to KUL was cancelled. No Refund given. Had to fly MAS to KUL.

DMK-SIN SIN-HKT HKT-DMK. DMK a joy no queues large open spaces as not many pax plenty of seats easy check in at airport with bags coming in right on the weight had paid for. Zero lines at passport control and security. Had exit row hot seats for 1st leg and they were great so much leg room. Cabin staff also enforced the seats with people trying to move in to the empty row in front of us and all were removed. Only issue was passport control in Singapore all desks open but overwhelmed with the amount of people to deal with. Only downside is with all the space and empty jetways and stands why oh why bus people to the plane? With the hot seats you get to board first but boarding the bus first does not help as its still scramble on the plane. 2nd leg to Phuket again easy check in had 'normal' seats on plane and leg room is ok but I am not the tallest guy. I think if I was taking anything longer than 2 hours I would pay for the exit row. 3rd leg Phuket airport showing its age and in dire need of a revamp. but again no issues with TAA on arrival used jet way and bags arrived quickly.

Jakarta - Singapore on Friday on the 17.30 using the Red Carpet service was an enjoyable experience. Check-in was prompt and efficient and the lounge used basic but comfortable. One issue is that I had to pay for a beer which was poor as it's included in KL. A very efficient member of staff took my passport away and processed it with immigration which was good. I was accompanied through to the Departure Lounge and even accompanied across the tarmac before everyone else. Aircraft clean and comfortable and cabin crew very professional. Visited Air Asia in Changi re. complaint from my SIN-CGK flight in Red Carpet without lounge access offered in Changi - it'll be interesting to see if I ever get a reply or refund!

I am en route back from Singapore to Phnom Penh with Air Asia after learning much to my disgust what Air Asia means by "point to point" service. I flew from Yangon to Singapore and expected - to be able to get a boarding pass from Yangon to Singapore and check my bags through. I am an experienced traveler and fly constantly. When I landed in KL I was to my surprise required to go through immigration and customs in Kuala Lumpur pick up my bag check through the confusing Air Asia terminal recheck my bags and then go through the whole process to get on to Singapore. As I had bought a ticket from Singapore to Phnom Penh with only 90 minutes between flights - plenty of time for a normal carrier not for Air Asia's bizarre system - I had to change my return flight pay them $55 USD for the pleasure of spending 4 hours in the horrible Air Asia Terminal. They impose a huge burden on customers doing this. The Air Asia web site is excellent - and if they wanted the could easily alert customers that 90 minutes is not enough time to go through their transfer system but of course they do not. Don't fall for it.

My experience has been very negative flying with them. I flew with them last weekend from Phuket to Jakarta and the flight was 6 hours delayed. Absolutely no compensation provided. Our flight was changed from 7.30pm to 1.30am so we eventually arrived at 3.30am. No apologies or explanation given by the airline either. On top of this we paid for a "hot seat" which was uncomfortable and didn't recline. Never flying with them again. The food choices were also really bad. Many things were missing from the menu as they "ran out".

In the last month my husband and I went on 4 Air Asia flights. It was a mixed experience. The inflight entertainment is very limited. Whilst some of the service was good and they were generally courteous there were inconsistencies across the board. We paid for an inflight entertainment package on our last flight but did not receive it. But on one of our flights we scored a deal where we were able to upgrade to premium which was much better and the service was more frequent but still very patchy. An experience which has really left a very poor taste in my mouth was having a check in lady be very rude and abrupt with my husband.

I flew from Singapore to Jakarta on May 14th and opted for the Red Carpet Service paying S$55 for the extra service. I thought check in was efficient but it turns out I should have been given lounge access but this didn't happen so I bought breakfast. I guess the priority boarding was good but I'd had to pay extra for my seat allocation as well. The flight was good with friendly and helpful crew and regular updates from the flight deck. I'm flying back to Singapore on May 22nd from Jakarta and look forward to a good flight in seat 1A.

I used Air Asia to fly back to Australia from Vietnam where I now live. On the KL to Gold Coast leg I went to buy a meal using Vietnam Dong and was refused service as they don't accept this currency. They also would not accept a credit card! Hence I was looking at an 8 hour flight with no food or water. It took a lot of complaining for the staff to give me a single 250 ml bottle of water to last me the entire flight! I had to get to talk to the head steward as the others simply walked away from me and refused to offer anything whatsoever. The cabin crew completely ignored me after that and could not have cared less about my situation. I will never use this carrier again.

DPS-SIN. Efficient check in and boarding. Flight left on time and seat was comfortable. Food was tasty and cheap (bought on line before). Overall a great experience and everything that you could ask for from a low cost airline.

Clark-KUL economy. Flight according to schedule. On time. No fuss. Good leg room. Hard working kind and pleasant staff. Will fly with AA again - much better than other budget airlines I have flown with and great value for money.

KUL-SGN. Lovely looking stewardesses and new aircraft. Reasonably comfortable seats even for my 6ft 2" 18 stone frame. But check in immigration departure lounge baggage reclaim? Just prepare to be treated third class and expect to be herded like cattle. They certainly bring a whole new level to "no frills airlines". Cheap and great for hopping around South East Asia truly the Greyhound in the skies.

PEN-SIN. Short flight from Penang to Singapore. A320 aircraft looked fairly new in good clean condition. Buy on board service was efficient and well priced. Arrived on time. No issues would defiantly fly with the again especially for the bargain prices that they offer.

Nov 2012 SYD-CLARK PH. Plane was new and clean and we left on time. Service was excellent and the food was well priced and good quality. Aisles are narrow and seats not made for anyone above average size. Plane arrived on time. No entertainment but was great value for the money.

Melbourne - Chiang Mai return. Plane was a little late leaving Chiang Mai and due to "congestion" our plane landed at the international airport - presumably not carrying enough fuel to wait for a landing slot. Passengers not informed of what was happening and many missing connecting flights. Arrived at Air Asia terminal over 3 hours late. The Air Asia staff were if not rude then uncaring. About 20 people eventually marched through immigration and customs to a grotty corner of the airport - the desk for wheelchair service. Over 2 hours to rebook everyone using one computer terminal and entering computer codes manually. No food offered and no information given. Eventually ended up in a backpacker standard hotel - no towels in room no drinking water. To bed at 2am no food. Minimal breakfast in hotel but no lunch offered even though our substitute flight was 1.45pm. Low budget should not mean such rubbish service when the airline is at fault.

I was on CGK-SUB vv flight (QZ 7680 on Mar 17 and QZ 7685 on Mar 19). They were pretty much on schedule. Everything in general was good. The airline has revised the boarding procedure by managing the boarding passengers. Good strategy to minimize the ground time and maintain the on time performance although a bit inconvenient to the passengers.

I have taken 2 trips to Phuket in the last 6 months flying AirAsia from the Gold Coast I found them to be an excellent airline they always left on time and arrived on or before the advertised arrival time the cabin crew are great and the food was not bad either the in flight entertainment was ok. They had the shortest travel times from all the airlines that fly to Phuket and the best prices.

Flew from Cochin to KL to Incheon. If you are taller than 180cm there will be not be enough room for your legs. They will push up against the seat in front and you will constantly get bumped if you're sitting in the aisle. Having to wait at LCCT is an awful experience. The public address system announcing the flights is ridiculously loud and the static is so bad that it's impossible to understand anything being announced. While boarding the crew insist on blasting cheesy rock music regardless of the time. The vegetarian food is over- priced for the small serving I received. The amount of money saved is minimal after adding up all of the extra costs.

My first domestic trip CNX-DMK return. Was pleased to see what they had done with DMK. Disappointed that we were bussed to terminal but as it dropped us off nearer baggage area without walking far we shouldn't grumble. Efficient boarding at both ends meant early arrival on both sectors. Had the pancake combo for breakfast. Surprised that the drink offered was water and not coffee. I only used them as a friend arrived at DMK also with Air Asia. Price was almost same as Bangkok Airways to BKK and will continue to use them if flying to BKK and beyond. But TAA and DMK is an attractive alternative if just flying to BKK.

PEN-SIN on a very new A320. Pre selected seat in the first row (1D) as I wanted to have a fast clearance out of Changi Airport. Aircraft was pushed back 10 minutes before ETD and arrived SIN 20 mins earlier than ETA. Efficient cabin crew.

I have been flying with my wife who has problems walking and needs a wheelchair from Bangkok to Kuala Lumpur and return. Flights were on time with nothing adverse to report and a very friendly crew. What is annoying is the way AirAsia are managing to increase prices: additional fee for credit card payment additional fee for seats (I can agree to a supplement for seats with more legroom) but to have to pay an extra fee for any seat is something than even Ryanair has not (yet) considered how can you fly without a seat? Additional fee for wheelchair use (4 USD it means 16 USD for a return trip). If you consider all this the price is not too different from what you can get on regular airlines and this will be my choice next time.

Flew BKK to Singapore with Thai Air Asia. Another bus to the plane. Lot's of empty stands but I think the Airbus and stand do not match. They boarded the bus by row numbers but this soon turned into a free for all. Staff friendly and the normal service standards of a budget airline. Couldn't beat the price compared to the full service airlines.

Flight AK1441 from Hanoi to Kuala Lumpur. Booking and flight document indicated departure of 21.00 Vietnam time and arrival 23.15pm Malaysia time with no delay in departure time. Arrived Kuala Lumpur at 01.15 (the next day) without any transit only to find out later that an added 2hrs flight is due to inconsistency in flight details generated by airline's system against actual flight duration. Ample of residual consequences including airport pickup charter and hotel booking arising with the timing mistake made by the airline's system.

Traveled to Denpasar Bali on Dec 2013. Had no issue with the QZ flight the ground staff and flight crew in KUL were attentive and nice. However for the return flight the ground staff in Bali didn't even bother to explain to us regarding the flight delay it was delayed over 3 hours. No refreshments at all. Just an announcement regarding the gate change. I've had delayed flights with AA while in KUL they provided us info on why the aircraft was late even meal vouchers and food but not in Bali. Very disappointing!

Flew from Don Muang Bangkok to Jakarta. Planes clean and new flights were on time crew indifferent seats narrow. However considering the price a very good alternative especially in Bangkok where you can enjoy the now (almost) empty Don Muang Airport with no queues at the immigration and fast luggage deliveries.

Flew from SYD-KUL return. Was quite happy with them on the first leg apart from the poor airport at LCCT on the return leg they changed the rules for cabin baggage denying both of us a second carrier bag allowed onboard. Very disappointing and rude ground staff. Very poor organisation. On the same flight staff failed to secure toilet doors before takeoff so they swung open abruptly. I'd avoid flying them again.

Flew from Sydney to Penang via KL then Penang to KL KL to Miri Miri to Kuching Kuching to KL and then on to Singapore. Both ground and air crews were excellent extremely helpful and kind with our elderly parents with mobility issues. Check in at all airports was quick and efficient. Arrival at KL LCCT was a shock did not expect to have to walk the long distance from the tarmac to the terminal building in the hot blazing sun. Most airports would have a bus to transport the passengers to the terminal building. Not a good first impression of KL. Will certainly fly AirAsia again.

Recently flew return from Bangkok Don Muang to Chiang Mai. Check-in was very good at both airports both flights were on time nice clean aircraft and first rate cabin crew.

Bangkok to Singapore on 30/1/13. Easy check in at Don Muang airport and was given an aisle seat as requested. Friendly airline staff and a good selection of food on sale. A little different to the grumpy lot on my next flight on Qantas from Singapore to Sydney.

DMK-DMK and DMK-KBV return on A320. Check in was quick. Flights on time. Seats comfortable and decent legspace. Crew attentive and polite. Food was decent. Luggage arrived promptly. Did miss that you could not buy a beer.

When 4 of us were flying from BKK-KUL on 15 Dec there was a 2 hrs delay and we missed our connecting flight to Kuching. All flights to East Malaysia were fully booked to an extend where no standby passengers were allowed. We tried to check with all other airlines none were available. When I presented my case to AirAsia counter at LCCT somehow the counter staff was able to fly us home. We appreciated their effort to make our travel comfortable even in a 'hopeless' situation. Most recently when AirAsia halted their KL/CMB/KL flights 14 of us were affected from 27 Feb to 5 Mar. Refund was fast even our connecting flights were refunded. Value for money. In terms of comfort services and planes are good. LCCT is sometimes below par especially the female washrooms - wet and smelly! Hopefully the new KLIA 2 will be a better terminal.

The last time I flew Air Asia was when I returned back from Medan to Surabaya. It was a very long flight for an Indonesian domestic flight. More than 3 hours. It supposed to be a good flight but due to a delay my flight departed in the evening and I was devoid of scenery as it was dark. Seat pitch was not great for a flight longer than one hour. I had a mixed feeling over the food. The fried rice was terrible but the satay was great.

I am unhappy that Air Asia's transfer to Don Muang airport has not improved any of their problems they had when they used to fly from Bangkok's main airport at Suvanabumhi. The delays are the same - from the check in counters to the flight departures. Last week I waited 1 hour in the check in line - unacceptable when they are only 1 of 3 small airlines using this airport. Then you have to take a bus from the check in gate to where the plane is located almost a kilometre away on the tarmac. Changing from Bangkok's main airport was supposed to improve all these things. Also transferring from Don Muang to Survanabumhi (where all the other airlines leave from) takes a long taxi ride of around 600 baht (incl. 3 tolls). It is just not worth using Air Asia in Thailand at all! Their website often goes down during your flight booking and there is never any response when you make a customer complaint. This airline makes changes to suit itself and save money but never makes changes for its customers.

Numerous flights REP-KUL KUL-HKT HKT-KUL KUL-SGN. Experiences differ at each airport but check-in and boarding was smooth. Nice leather seats and although not a lot not bare minimum legroom. Good selection of food and drink (which was very cheap). The satay chicken was quite oily however the tandoori chicken wraps were nice. Every flight was on-time if not early. The Kuala Lumpur LCCT is a bit old and grubby but then again you do have to expect that when travelling low-cost.

Gold Coast to Colombo Sri-Lanka Via Kuala Lumpur. Flight was good and food tasted alright. We had no problems with baggage and staff were not all that bad. I didn't like the fact that you had to pay extra for in- flight entertainment and had no screen on the back of the seat in front of you but that is common with most budget airlines. I would certainly recommend Air Asia just remember you get what you pay for.

I've flown with Air Asia often last time at NYE next time 19th January. Flights are usually on time some delays of 30 mins sometimes but never had my flight cancelled. The attendants are friendly and the aircraft is clean. If you manage to plan ahead you can get really good promotions. Overall good service mainly considering you are flying a low budget airline.

Bangkok to Yangon Yangon to KUL and KUL to Bangalore. Flights left slightly late. Food available on board was reasonably priced and good quality. However I was intrigued that each time we weighed in our bags on the Air Asia scales they were 1kg to 1.5 kg heavier than on Qantas or Thai scales - and we had exactly the same contents in them. I also noticed that the crew paid scant attention to young children who did not have seat belts on.

Flew with 2 others from KUL-PEN on 1/1/2013. Bought the Red Carpet service which was made the whole experience really good from check in to baggage claim. We got the seats we asked for (front row) and were very comfortable for the short flight. Friendly cabin crew. No complains at all about the flight.

Melbourne to Singapore with a stopover in KUL. Plane was clean with comfortable lighting. The seat's pitch is not a problem but the issue lies with the amount of shoulder space between passengers. There is just not enough space if you have broad shoulders. The seats are comfortable for smaller builds only. I had to lean on one side throughout my 8 hour flight. The poor quality padding starts to present itself about 2 hours into flight. The toilets are very clean. The sandwich taste good on both legs. The attendants are friendly but firm. I can see why it is the best low cost airline because it does offer the best value. I personally would prefer more space on long haul flights. Again what you pay is what you get.

I have flown with AA numerous times over the past 5 years both internationally and domestically and as with every thing 'always read the fine print' and you will have no problems (you have to check the box to verify that when you purchase your ticket). You get what you pays for and Air Asia overall do precisely that with a minimum of fuss and bother.

Langkawi-KUL economy class. Seamless online check in same at airport bag drop. On time departure (in fact a couple of minutes early) and spot on time arrival in KUL. Fully loaded aircraft with lots of large family groups typical for the time end of April. Meal was very good. Staff on board very professional without being overly friendly. Seats are a normal. The aisles were like a busy thoroughfare all flight. All in all a perfect flight when taking prices etc into consideration.

Following the below review of our trip from Tokyo-Sapporo the return flight Sapporo-Tokyo was cancelled leaving us with the option of travelling the following day or getting a refund. To give a refund is to shirk responsibility. Anyway I suppose low-cost travel is fine provided nothing goes wrong. If it does you're completely stuck at a foreign airport. Overall the cheap experience from beginning to end is probably not worth it unless you're desperate to save $50 on the ticket price at the purchase stage. We will certainly not be using low-cost air travel again if it can possibly be helped.

Bandung to Pekanbaru on 9th December. At the time I bought the tickets scheduled for 3.40 pm but 3 days prior to departure the schedule suddenly changed to 5.35 am. A very disappointing change.

We travelled from Tokyo Narita to Sapporo-Chitose on 22 Dec. Air Asia is the usual low-cost routine - a separate terminal with no facilities bus out to the plane at the far end of the airport tight seating and generally a joyless experience. Since when did air travel become so bland and so unexciting? Our biggest disappointment was the Air Asia terminal/departure lounge at Narita airport. Once you enter after check-in you cannot leave and there are no facilities except a toilet and a small shop. We felt trapped and stuck there in a facility that resembles a hospital waiting room. This in a busy and interesting airport with an array of shops cafes etc but we were stuck in this waiting room with no forewarning and no way to leave. Anyone checking in 3 hours in advance as requested would be well advised to time it to the last minute before going through security as this departure lounge is a horrid experience. I would also add looking at the ticket prices which creep ever upwards that the only thing cheap about low-cost travel nowadays is the way you feel after using it.

Our flight was diverted on the way to Phuket and we were dumped in Bangkok at midnight with no information let alone a hotel. Over 200 passengers were forced to fight for 8 available hotel rooms that they had to pay for themselves. After over a 12 hour wait the flight then boarded again but was then further delayed as they had messed up the luggage getting to the plane. It ended up with bags on the tarmac and passengers pointing out the windows to their bags. The staff were downright rude and refused to even provide a drink.

Sydney-KUL economy class. Seamless online check in same at airport bag drop. Seats 25 over wing. On time departure (in fact a couple of minutes early) and spot on time arrival in KL. Fully loaded aircraft with lots of large family groups typical for Christmas Day. Meal was ok - probably would have been nicer if it was hotter. Staff onboard very professional without being overly friendly. Seats are a touch narrow and sitting on the aisle I was continually bumped. The aisles were like a busy thoroughfare all flight. All in all a perfect flight when taking prices etc into consideration.

Booked a return flight from Bangkok to Krabi with my wife. She was 27 weeks pregnant and we confirmed with Air Asia before flying that nothing special was required. We flew to Krabi and all was perfect. On the way back we were seated onboard for 5 minutes when a crew member asked us to leave the plane as we did not have any authorization to fly. We were left at 8.30pm in the empty airport with no solution for us to go back home. Luckily we could take a Thai Airways flight home.

Having flown Air Asia X and the domestic service on numerous occasions I have only experienced one glitch. On a return flight from Kuching to KUL the incoming flight to Kuching was almost 3.5 hours late. No explanation was offered. As a consequence I failed to catch a connecting flight from KL to Penang. The counter staff at LCCT were helpful and reissued my ticket. The only problem was that this was the last flight to Penang that evening. It was a very long day! Providing you leave 3 to 4 hours leeway if you have another flight booked generally AA are pretty good. It is really a question of value for money and AA are exceptional in this respect.

CGK-DPS (Dec 9) and DPS-CGK (Dec 12) flight. The first stint was on time but the later one about 10 minutes delayed although eventually we arrived only 5 minutes late. Everything in general very good.

Travelled in a group of 40 KUL-CNX on 29/11/2012. Upon arrival to LCCT the crowd at LCCT was horrendous especially during holiday season. However we managed to check in our luggage within an hour thanks to efficient ground staff who was at the counter alone. CNX-KUL on 2/12/2012. Chiang Mai airport was much more less crowded early in the morning it was only AK flight at that time but were surprised that the check in procedure took more than an hour! There were one lady at front counter one at the back helping to cut the e-boarding pass and stick the stickers to the check in luggage. We should have been checked in as a group and not 2 by 2! My question is what if there are 3-4 groups checking in simultaneously? Some could miss the flight?

Phuket-Chiang Mai Economy. Air Asia is riding the budget airline wave and doing a reasonable job of it. We ordered some food when we booked (Pancakes and Satay) which turned out to be decent. Everything went smoothly and on time. My only grief was how tightly packed the seats are onboard. I'm 6'1" and used to being a bit squished on airlines. These seats were the worst I'd ever been on without question. In our case the flight was a little over an hour and we had the row to ourselves to spread out. I would never book this airline for longer legs with more passengers.

We flew from Kuala Lumpur to Vientiane and back and found Air Asia very good both the ground staff and cabin crew were excellent the aircraft was one of the cleanest I have travelled on and the cost and range of drinks and food were also very good. Outbound flight departed on time and on our return we actually departed a little early. Keeping in mind the low price we paid for tickets for a two and half hour flight Air Asia provided excellent value for money and we would certainly use them again.

Night flight from DMK-KUL last week and the flight was delayed 45 minutes. This week my friends took flight to SIN and CGK (both were from KUL) and both flights were delayed for 45 and 40 minutes. They had to pay midnight charges on their return trip from the airports not to mention the normal hassle when you got delayed.

Having found a promotion fare from CNX-MFM I thought I would try the latest destination out of Chiang Mai. I was interested to see why they gave up Singapore in favour of Macau. It quickly became apparent as most of the pax were in a tour group from mainland china. Standard Air Asia service although this time I booked a hotseat and had a nice chicken lasagne. Flight was 30 mins early. No jetway at MFM but the walk in fact makes getting to immigration easier. Next to the airport is a new jetfoil service to Hong Kong.

Flights from Pekanbaru to Bandung and otherwise reasonably satisfactory to me. However flight attendants are not very friendly towards passengers. Other than that I think no problems the flight on time.

Having checked online for Yangon to Bangkok it just remained to have documents checked at the appropriate desk. 50 minutes later still waiting. They allowed passengers with checked luggage to use the same line and then a tour group had problems with documentation. Instead of asking them to stand aside to fill in the documents they let them block the line. The supervisor said "you could have joined another line" - yes at the back again!

I could not check in online therefore did not know that luggage food and entertainment had to be pre- booked. At the airport we had to pay $240 for luggage because I had not checked in online. This holiday was purchased as a package and the flights were to be with Jetstar. The trip took too long overall with waiting time in airports but the worst part was that on the return the flight was supposed to leave Phuket at 7.30pm and was delayed until 9.30pm. Staff kept assuring us the flight to Australia would wait for us. This did not happen and the plane left before we arrived were put up in sub standard hotel for the night. Quite a long day for a 1.5 hour flight from Phuket. Not acceptable. I also told staff we had a domestic flight booked to Brisbane on the Sunday and they told me it was nothing to do with them.

Perth to KL and 8 days later back to Perth. We were fortunate to obtain hot seats which proved to be excellent plenty of room. Coming home we changed our flight to travel with friends that left a day earlier. Changes were made efficiently but we were unable to get hot seats. Pleasantly surprised at the amount of leg room was able to fully stretch my legs under the seat in front with no effort. Didn't order food. We found staff to be pleasant efficient and I would not hesitate to book Air Asia again. The only thing I would make sure next time that I had a laptop to watch movies. Excellent flight and landed 20 minutes early.

Sydney to Kuala Lumpur then onto Phuket. Trip over went ok return trip was a disaster. I received a notification from the airline that there would be a delay at Kuala Lumpur I tried to get a later flight from Phuket to no avail. On arrival at Kuala Lumpur the transfer desk had one employee there so 1.5 hrs in a queue then immigration another 1 hr in a queue then a 10 hr delay at the airport. No explanation no apologies just a voucher for a hamburger. Never Again.

Seoul to Indonesia. My flight plan was supposed to be Seoul - Kuala Lumpur and Kuala Lumpur - Jakarta. The 2nd flight was delayed 2hrs and I missed my connecting flight in Jakarta because of that. Customer service agents didn't do anything except proposing I take the next flight (would get me stuck in Jakarta) or buy another flight ticket to my final destination. I choose the 2nd solution but didn't arrive at my final destination and lost over 200€ in the end.

Bangkok-Phuket one-way economy Oct 2012. Price was a little more than I expected (about US$120) but online booking payment and seat selection was very easy. Flight departed on time and cabin crew seemed very determined to get everyone to destination as quickly and comfortably as possible. You pay for everything including water but food and drinks prices were very low. Seats reasonably comfortable. Overall satisfactory flight and I would fly them again.

KUL-LOP-KUL in October 2012. My first trip to Lombok Indonesia. Took advantage of the launch fares (RM 88) and can't complain about the price for a 3 hour 1200+ mile flight. LCCT was its usual mess but I have worked out my standard operating procedure so that I got to the departure hall in good time. Lombok international airport was a little better for departure but arrival hall clearance was slow. The flights were on time and uneventful. Typical AirAsia (AK) service.

CNX-KUL. Arrived at airport about 30 minutes before scheduled departure time only to find that checkin stops 45 minutes before and the automatic check in machine was programmed not to check me in as I was deemed late. I checked in at the desk without any problem without checked bags. Plane was late inbound but we made up the time on the flight south. Standard AirAsia service with reasonable cabin crew. Not their latest aircraft but interior in good condition. I was lucky to be off the aircraft quickly as the skies opened and there was a short sharp downpour and anyone from the rear of the plane would have been a drowned rat as there is no jetway from AirAsia flights.

3 hours delay on the flight Jakarta-Singapore. No information about what is going on delaying every half an hour. Horrible customer attention Service is awful.

The check-in at KLIA LCCT was chaotic. I took the 10pm flight from KUL to PEN on 27th August (after a very good flight on AirAsia Premium from SYD). I was already web-checked in with pre-paid luggage. The main check-in sign-board directed me to R52 - but when I arrived there it was closed even though I was exactly 2 hours ahead of departure time. Every queue was choked with people. I could not see any sign on the LCD screens for baggage drop-off. Every queue had the sign "Excess Baggage Payment" both on the board and at the start of the queue. I approached an usher who asked "What time is your flight?". She did not ask me "Have you web-checked-in?" and "Do you have excess baggage?". After about 1 hour I got to the front of the queue and dropped off my bags. After that I found out that I had been sent to the wrong queue. The was a queue for express luggage posted with a waist-high sign that had been hidden by all the queuing passengers. AirAsia is a real mess at LCCT. I have taken more than 50 AA flights including KUL PEN JHB SIN. KUL LCCT is shameful a disappointment to what is otherwise a great Low-Cost Airline.

We flew BLR-KUL-CLARK in July-Aug and were pleasantly surprised at the level of service offered by AirAsia. We went in fearing worst after reading reviews about the airline and also about the LCCT in KL. However we came back fully satisfied with AirAsia's service and the amenities offered at LCCT. You really cannot expect more for the fares on offer and it wasn't as if there was a dearth of choices. Both airline and terminals were perfectly serviceable. My only suggestion to AirAsia would be to offer at least one vegetarian food choice on non-India routes.

Flew SYD/KUL and the KUL/PHUKET return. All flights on time web check in was good and saved long queues at the airport easily checked bags in at Sydney that were checked all the way through. No food or entertainment this was expected so was not a problem. Travelled with our 4 kids ensured they had colouring in books iPods etc. Flight was fine at the end of 9 hrs flying they were ready to get off but behaved well without normal flight gadgets. Also took my own food on board was not stopped and didn't have a problem. Staff not very friendly and don't bother you at all. Overnight flight home tried for Premium upgrade was not successful very difficult to sleep although the flight did seem quicker at night. Would recommend as long as you realise it is a budget airline.

BKK-KUL BKK-HKT (two times) BKK-URT-BKK BKK-CEI-BKK. Flight was nice cabin crew helpful and responsible price cheap compared to other airlines. I would recommend them.

BLR-KUL-REP. The seats are tight. If you are tall you're going to have a problem. On the short haul flights from KUL-REP it didn't bother me but from BLR-KUL which was little more than 4 hours being cramped was a bit of a problem. Make sure you weigh your bags before check-in. At the last minute I bought something which put my bag over by 5 lbs. I ended up paying close to $75 in excess baggage about the price of the ticket for going from KUL to REP. I learned you could pay before hand online for excess baggage and its more than 50% less than paying at the airport. Overall I didn't mind Air Asia for short haul flights - under 3 hours but will definitely fly a full price airline for anything long haul. I should also add that their set up at LCCT in KUL was a mess and their ground staff wasn't very friendly.

Jakarta to Singapore (QZ7782) and back (QZ7789) on the same day. No delays. The right Low Cost Carrier experience: no frills no food no leg room efficient.

Singapore - Miri Miri - KUL. Cabin staff were more interested in themselves and each other than actually doing anything vaguely like serving passengers. A smile from half way across the cabin isn't service it is nice but that is all. The only good thing about AirAsia is the price. There was not even cabin staff ensuring passengers stored their bags for take off and landing properly.

I was going from Chiang Mai to Bangkok and had a connecting flight from there to Copenhagen. I had nearly 6 hours to reach the connecting flight. Less than a week before going they cancelled the flight and rebooked me in a new one nearly 3 hours later. However this flight was delayed and I was too late to reach my flight. That meant I had to pay for rebooking and stay nearly 24 hours in the airport. I made a complaint to Air Asia but they would not pay because the delay was less than 2 hours. They could not see it as their problem that I was delayed more than 4 hours because of the rescheduling.

PEN-SIN. Check-in was quick as I did not have luggage and boarding was on time. Departed 10 minutes earlier and arrived 15 minutes before schedule. Flight was good and flight attendants were polite but seemed tired as this was the last flight of the day. The only thing I find annoying is that you cannot change your ticket if your flight leaves within 48 hours. Otherwise Air Asia provide a good service which is better than some other airlines.

I have flown Air Asia 8 times between CGK-SIN-CGK I have been on-time once. Regardless of price this is unacceptable. Each delay has been from 30 minutes to 3 hours and this is with good weather. I always pick a hot seat exit row. The pitch is fine but it's still tight. Crew's for the most part are friendly. They seem to be getting the Lion air attitude. "Yea were late so what". Anyway I'm heading back to Singapore Airlines. Yes it's more money but the delays are out of control at Air Asia.

Flew from Bangkok (BKK) to Jakarta (CGK) on 27th June this year 2012. Paid for the trip by credit card now you have pay for the processing of the transaction. Every small thing is an extra now! The check in was fine but that was where it went downhill. Got to the gate 30 mins before boarding time and waited and waited the incoming aircraft had not even arrived yet. After another hour still no aircraft. What was totally unacceptable was the fact there was no announcement and no-one seemed to know what was happening I even suggested they call flight operations but they didn't. The flight eventually took off almost 2 hours late. Even though I had paid for a 'hot seat' the pitch is far from adequate and it wouldn't recline. Air Asia when they first started out were a good low cost airline and value for money but they have declined dramatically the prices have gone up and everything connected with the airline has gone down. I won't fly with them again!

Flight from KUL-HAN was on time. The check in was smooth through until boarding. Aircraft's parked far away from our boarding gate. We walked more than 300 metres. Seat comfort and leg room are extremely poor. Staff were nice. However on our return trip from Hanoi a male crew was standing like a poster man. Neither instructed to ease the boarding flow nor helping a nanny who was holding her grandson to stow her hand luggage. Low cost airline shouldn't mean low cost in assisting passengers who need help.

Singapore to Kuala Lumpur: flight on time fast boarding and very attentive staff. Great value for money. Just a little negative note about the low cost terminal in Kuala Lumpur: you have to walk a lot to reach the terminal the hot weather makes it more difficult together with the engine noises and the smell of fuel. Anyway I would fly again with Air Asia.

The joy that was AirAsia 10 years ago when I started flying with them is no more! On my last flight the problems were so bad I'm convinced this is no longer the way for me to fly even if its on a budget airline. I've already checked in and only needed to arrive early at the airport and then drop my luggage. Unfortunately for me the AirAsia check in system was down. This resulted in very long queues and after 40 long and uncomfortable minutes they resorted to manually check-in passengers and their luggage. While all that is happening they constantly announced about the failure and asked for patience but they continued calling passengers to board flights as if everything else is working. By the time I heard the boarding announcement for my flight we were still hopelessly stuck in the queue. When I approached a ground staff I was horrified to find out that the flight was to take off as scheduled! After at least 1 hour+ of delays thanks to their own check in system's outage I had to remind AirAsia's ground staff that we weren't late because of our own doing. Finally after some frantic phone calls and after realizing at least 50% of the flight passengers are still stuck in queues waiting to check in or to drop their luggage they agreed to delay the flight by 1 hour. Also if you have to board or disembark in KL's LCCT terminal when it's raining I think you will feel very differently about AirAsia - the experience is nothing short of horrible for passengers.

Flew from Singapore to KL. Great flight aircraft was clean and very comfortable. Plane left on time and arrived early at destination. Flight crew was very pleasant and helpful. I was very happy with the flight and had a great experience.

Flight from SUB-BKK-HKT-BKK and KUL-SUB. The service was very bad and the crew very rude. I flew to Bangkok and then Phuket and always got a seat that couldn't recline because the button was broken seat pitch was also very bad. The Low cost carrier Terminal in Kuala Lumpur was very bad ground crew very rude to passengers. Don't use this airline you'll be very disappointed with its service crew and much more.

We flew from SGN-BKK return in June 2012. I flew Air Asia ten years ago and found it was a fun inexpensive airline. How things have changed! It seems Air Asia is now all about squeezing as much money as possible out of the unsuspecting passenger. I can understand budget airlines charging more for the extra space of exit row seats but to charge you $11 extra because you have a medical condition that requires an aisle seat so you can walk during the flight or the same treatment to a passenger with motion-sickness being denied a window seat is a blatant rip-off. Your seat is selected randomly by a computer and if you don't like it then you pay $11 to change it. In Bangkok I tried to call Air Asia’s office 3 times but each call dropped out while I was waiting to speak to someone. The old 10kg baggage allowance has been reduced to 7 kg. (My carry-on wheeled backpack weighs 3kg) so that means I can pack not much more than my toiletries bag and a change of underwear before I exceed the weight limit. If you book on-line checked baggage fees and insurance are added unless you “uncheck” them. Boarding in BKK was a case of “first rush first aboard”. The flight itself was fine but the entire Air Asia experience leaves a lot to be desired.

SUB-BKK then BKK-HKT-BKK and last KUL-SUB. The crew was impolite and unfriendly. When onboard from SUB to BKK and KUL to SUB I always found that my seat couldn't recline because the button had broken the seat pitch also unacceptable. When I was in the LCC terminal the ground crew were impolite and not responsive. This airline may be value for money but if you have heavy luggage this airline is not for you. AirAsia really disappointed me.

CGK-SIN. 15 minutes delay but it doesn't really matter. Crews were friendly bought nasi lemak onboard and it was delicious. Too bad the announcement was bad because it seems like the announcer didn't know what to speak. Overall a great experience.

GOLD COAST-KUL-BKI-KUL-GOLD COAST. Flights took off on time. Our pre-booked meals were hot and delicious. Service was good but seats were very uncomfortable as it had no proper back support. Online booking for KUL-BKI sector had us all in different seats so we had to pay again to sit together. LCCT needs to be torn down and rebuilt. The signboards and facilities are in dire need of improvement. Toilets are wet and slippery. The taxi coupon tickets are a blessing and I have discovered during our shopping trips in KL that the taxi drivers driving the red and white cabs will refuse to use the meters to charge more.

Flew from KUL-BKI on 27 May 2012. Service is awful. No direction whatsoever from the ground staff. Queue system was a disaster as there's no indication of which line to go to. The monitor didn't help at all and I have a couple going to KCH queuing in front of me and a group going to Kuantan behind me. What a mess. The staff at the check-in was busy talking among themselves while my flight is 40 minutes from departure. Went into waiting hall and straight directed to plane. End up waiting 40 minutes on tarmac because 2 gates opened simultaneously and the 2 planes are located on the same aisle. My flight end up with 2 passengers to Johor and it took them 40 minutes to find that out.

Just flew 9 flights in total with Air Asia X and Air Asia: Gold Coast to Kuala Lumpur - Kuala Lumpur to Vietnam - Vietnam to Kuala Lumpur - Kuala Lumpur to Hong Kong - Hong Kong to Penang - Penang to Langkawi - Langkawi to Penang - Penang to Kuala Lumpur - Kuala Lumpur to Gold Coast. Every flight was great staff were friendly and basically you pay for what you get. If you fly a budget airline and pay minimal cost for your tickets expect this and no more. For me this is my preference. My only criticism is around the minimal options for food and after pre-booking inflight entertainment and paying for it - it not being available. I believe improvements can be made in this area. Otherwise the seats facilities service is great - expect to get what you pay for and you'll be more than happy.

BKK-CNX-BKK and BKK-DPS-BKK booked a year in advance for a bargain price during their annual promotion. 2 out of 4 flights were delayed by about 1 hour. Service onboard was good with friendly crew who were available throughout the flights. Seats were tight but bearable even for the 4.5 hour flight BKK-DPS. Baggage delivery was fast with less than 20 min waiting time on each sector. FD is nothing fancy you won't get pampered but if you can get a cheap fare and don't mind an occasional delay then Air Asia is the way to go.

We travelled from Sydney to KL to Bandung and a few days later from Bandung to Denpasar. We were very satisfied with all aspects of the trip. We had paid for a meal on the Sydney to KL leg of our journey and the food was of good quality and enjoyable.

Paid for allocated seats to Phuket at the cost of $150 received confirmation of these seats on boarding they just shrugged their shoulders and said the seats are already occupied. Not good enough spoke to customer service on our return and can not refund this is most unacceptable they have taken $150 from us and we did not receive what we paid for other then this service was good.

KUL-HKT-KUL. Outbound flight was delayed by more than an hour due to late arrival of the plane as well as technical issues. Return flight was more pleasant and arrived about 15 mins early. It would seem that AirAsia is now deliberately splitting up passengers and seating them separately in order to encourage them to pay extra for advance seat selection. I witnessed a passenger frantically trying to re-arrange seating onboard so that his companion could be seated with him. My own companion was also seated across the aisle but we were not too bothered by that. We got excellent value for money because we booked these tickets about a year ahead at one of the sale promotions (Fare was US$ 45 return).

SYD-KUL then KUL-SYD. Paid for full premium seats plus meals. Before leaving Sydney I called Air Asia to purchase my inflight entertainment and was advised that due to my seat being a premium seat it came as a package. As expected was not the case when I got on the plane! Disappointing 8 hrs! For the flight back I was advised that there were no entertainment units left to pre-purchase and every plane was only allocated 10! I can see value in economy but not in premium/business class.

We flew from Sydney to Bangkok and then from Phuket to Sydney. Staff were so rude and were unable to answer any questions. There was no inflight entertainment. If you wanted entertainment you had to pay extra for e-books. However there were none available on our flight. Even people who had pre-booked them couldn't get them because they were out. There were 3 of us travelling and we did not get seated together even though we checked in together. A family on our flight were also separated. Our flights were delayed also. I will never fly them again. Pay the extra money and go with another company.

Another round trip from CNX to KUL. Once you know how to 'play' low cost airlines they do offer good value for money (but not always). The LCCT is getting a bit long in the tooth for the number of pax passing through but BKK immigration staff would do well to see how to handle pax properly and efficiently. I prepaid for a meal and found it to be very tasty indeed. Although they claim to have a no outside food policy onboard they don't implement this. Biggest problem with low cost carriers is the pax they carry. FA's need to be more strict (politely of course) with pax who get ready to get off long before the aircraft reaches the gate.