AirAsia

Melbourne to Kuala Lumpur then Kuala Lumpur to Saigon (Ho Chi Minh) then back from Hanoi to Kuala Lumpur and home again to Melbourne. I have flown Air Asia X and standard Air Asia many times now and am always more than happy with their service. Not only were all flights on time (I have never had a delayed Air Asia flight) however all flights also arrived at their destinations early! Food and Beverages onboard are fantastic (We pre-booked meals which aren't expensive) and all onboard staff were friendly and more than helpful. I could not speak more highly of Air Asia and for a budget airline. Highly recommend for the budget costs great service on-time performance and onboard comfort.

CNX-KUL. I've never used a low cost airline before but the alternative on this route involved a transit in BKK so I took Air Asia for convenience more than anything else. While the bag drop was slow and the food not that good the service was fine as was the aircraft a fairly new looking A320-200. The seat was comfortable enough for a 2hr 20min flight! The flight arrived just about on time and I was through the low cost terminal in 20min; I picked a seat paid for a 25kg bag and had food. The cost still came in 65% less than the other options on this route so no complaints and I would use again for convenience.

We travel KUL-MEL almost once a month for business. Not happy with the booking system as it tries to sell you everything from Hot Seats to Baggage to Insurance etc. and every time we book we have to be careful to delete all these items as it gives you Hot seats to charge you more. Other airlines leave it to you to add on items you wan to purchase and this is more practical. They should make their booking system more User Friendly! Punctuality is ok and they have improved a lot over the years. Most of the staff are friendly.

My family and I flew BKK-KUL KUL-SYD. Awful experience staff were rude no attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.

Flew JOG-KUL-RGN. Do not spend money on hot seat or pick a seat. Since boarding announcements are in local language first passengers rushed to the gates especially in small airports where there is not a dedicated line for hot seat passengers. When I asked staff at gate if everyone had hot seats they said yes! Pay for hot seats if you want bulk head or emergency exit seats for leg room. At end of purchase the website will give you seat assignments so don't bother paying for pick a seat either. Airplane and attendants are average for low cost carriers.

CNX-KUL return. As I seldom have checked baggage using the stand alone machines for check-in is a breeze especially as most people don't use them! Flight itself was fine although it was a confusing route march to get to the aircraft. Also having a flight to Chennai at roughly the same time seemed to confuse some passenger. Reasonable cabin crew. I ordered meals in advance and they were onboard although I was listed as a 'no-show' on the manifest. Return to CNX the breakfast pancakes were cold and trying to get the packet of maple syrup open was like a challenge from a game show. Flights were punctual and the return 25 minutes early.

SYD-KUL-SYD. A day flight so no reclined seats from the passenger in front. The space between seats was surprisingly decent. Food is average. The airport LCCT - what a sham. Cabin crew were ok. Cost me AUD$660 return. Fully recommended keeping an open mind about the size of the seats and the organisation of the poor airport facilities.

This is a bad bus service. On my travel BKK-CCU the check-in lines were ridiculous with attendants weighing every piece of baggage. Not sure if the web check-in works as I still had to stand in a long line for over 75 minutes to hand in baggage. The flight itself was fine seats seemed like they were for kids. Attendants seem inexperienced and lack manners.

BKK-HKT return and KUL-JOG DPS-KUL and liked their modern fleet punctuality and cabin comfort. What I dislike is their online-booking system that tries to sell various add-ons that may or may not be useful. This also results in the prices not being transparent and I ended up paying more than anticipated.

Day trip SIN-KUL on relatively new aircraft. Given the short distance AirAsia is definitely worth the value paid. Uses Terminal 1 at SIN but LCCT at KL is not the best.

Good cheap airline. Seats quite close together but ok for short flight. Staff polite and helpful. It offers very cheap fights within Asia and you can pre-book extra weight luggage at very a reasonable price. Have used this airline on numerous different flights and they have always been reliable. This is the first time I have landed at LCCT in KUL - ladies loos very dirty. Chaotic but not too bad luggage didn't take too long to arrive.

Our flight KUL-SGN was forced to return due to a tropical Storm in SGN. That was unavoidable so we accepted that we had no choice. However on return to the LCCT the absence of senior staff and the overall treatment of all passengers was appalling. Passengers were left to fend for themselves and there was a disgraceful lack of communication My wife and I had to make our own way through Immigration to try to find a hotel room. Staff seemed confused and leaderless.

BKK-KUL KUL-HKT BKK-HKT. Had booked for my girlfriend and myself to fly from BKK-HKT but had to change plans and flew BKK-KUL and KUL-HKT later on. Fast check-in at Suvarnabhumi at self-check-in terminals but extremely slow baggage drop-off! Flights were acceptable considering the reasonably low prices. No attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.

KUL-Yogyakarta. Easy access to LCCT airport by Skybus and other cheaper options from KL Sentral station. No hassles checking in - perhaps it was a quiet morning. Onboard clean newish Airbus with helpful young cabin crew. Food and drinks sold were very good and well priced especially the Nasi Chicken Biryani.

TSN-KUL. Left and arrived over 30 minutes early. Inflight meal was lovely. KUL-OOL - left early but held up on tarmac. No inflight service used. Seating configuration 3-3-3. Believe seats were narrower aisles definitely narrower and unsure if leg room was less. Check-in was prompt and courteous with no wait for luggage. Found cabins a little cool so need a coat or blanket on long haul. LCCC has everything required but don't expect a top international terminal and credit cards were not taken.

KUL-MEL-KUL and KUL-LGW. The cabin is clean and modern the staff friendly attentive and do an excellent job. Food was ok - reasonably priced and sufficient. The toilets were reasonably clean even on long flight to London from KUL. All flights on time. Generally very happy with the service shame they've stopped flying to the UK! If flying long haul make sure you take some entertainment.

LGK-SIN. No frills as expected aircraft was clean service efficient flight delayed 30 minutes but made up some time in its turnaround at LGK. A320 seats were rather cramped with minimal legroom for an average sized "westerner". Some English cabin announcements were very difficult to understand.

Have been flying Air Asia for 5 years and now only when I have to. A discount airline but prices keep going up. Seats are narrow and all the advertising inside the cabin reminds me of a bus not an airline.

KUL-CNX. After an excellent flight on Air Asia X from LGW I carried on to Chaing Mai with Air Asia. Standard AA experience especially when compared to the likes of Ryanair in Europe. I had an email several weeks before departure saying that my meal choice was being discontinued and quoted the substitute meal which was quite tast). My only criticism is the website and how one has to be careful not to book something you don't want as I have just done. On the next outbound leg I changed the baggage allowance to no bags but missed it on the return so I have an allowance but no bags!

I flew from Phuket to Perth and need not have worried. Flights were on time the aircraft excellent great cabin staff and the food I ordered was quite acceptable for the price. The seating was fine and no different to a full fare airline. Would rate it as one of the most comfortable flights I have taken.

Singapore to Bangkok. The rows of seats were very close together and seemed narrower than other airlines. Nothing was free or included in the fare not even water. They not only weighed my checked bag but weighed my carry-on. The flight itself was very smooth. I would definitely fly Air Asia again although admittedly it wouldn't be my first choice.

SIN-BKI-SIN Great value for money flying Air Asia from Singapore to Kota Kinabalu and return. On time both ways. Clean cabins good leather seats efficient young fresh attitude staff friendly and helpful. Felt good on the planes. Like colors interior/exterior of planes.

My wife and I flew from Singapore to Kuala Lumpur. We were pleasantly surprised how good this low cost airline is. Aircraft is pretty new neat and clean; crew friendly helpful and efficient. Check-in agents at both Singapore and KL were nice and efficient. Nothing was free onboard we bought bottle water and a sandwich. Prices were reasonable. The Low Cost Carrier Terminal took a bit to get used but we had no problem getting help with immigration customs and transportation to city proper. An airline of value!

CNX-KUL and PEN-BKK. For the price and bearing in mind this is a low cost carrier then very good. Pre-ordered food on CNX-KUL arrived without hitch - as did flights and luggage. Delay ex PEN due to storm but part made up despite flight being only 1hr 15mins. Seats are a little cramped but to be expected and overall a very good product. Crews all good and despite full loads relaxed and charming.

Bangkok-Chiang Mai Chiang Mai-Phuket Krabi-Bangkok. Tickets were considerably cheaper than similar options with competing airlines. Check-in was quick and efficient in all cases. You don't get any food or drinks. This being said service was good and efficient. For tall Europeans I would recommend you pay 10 USD extra and get extra legroom in the "hot seats". The planes were new and seats comfortable. Luggage arrived very quickly except on the last leg of our journey.

MEL-KUL KUL-CMB return. One flight cancelled before the travel date however I was given the option to change all flights without additional cost. Surprised by good service although food quality could improve. Value for money. Only real negative is the high price for picking seats ($25n MEL-KL ).

SIN-KUL. After flying around Europe with Ryanair and easyjet the service of AirAsia feels better FA's were more caring. 6 seats across in B737 the leg room is tight even for an Asian who is 1.78m tall. For just under an hour flight this was tolerable.

DPS-PER (Indonesia Air Asia) - hard to find fault the plane was clean flight was on time prepaid meal was small but delicious. I paid $117 just 3 weeks before including baggage meal and extra leg room - less than I paid for an internal flight in Indonesia. The only thing I would suggest is they could accept credit card payment in-flight at least for duty free purchases.

BKK-Penang return. Asked and paid for assistance as have problems walking and needed a wheelchair. Had a chair on the outward trip as far as the bus then left to struggle on and off the bus on my own and to climb up to the aircraft. At Penang Airport had chair but had to walk up 2 flights of steps. The return was not too bad till got to Bangkok - no chair waiting the air hostess tried to ring for a chair but nobody answered the phone. Had to walk whole way through the airport with great difficulty and then collect my luggage. By the time I got to arrivals to meet my daughter I could hardly walk and was in a great deal of pain. Will never travel Air Asia again alone.

Perth to KUL. My elderly mother paid extra to travel premium economy - what a waste! On both flights ground staff did not give priority boarding to premium economy passengers - everyone just barged on to the aircraft without a care for anyone else. Space between aisles was much tighter than other airlines and the seats certainly seem to be less roomier. Like a previous reviewer if you are going to have rules about luggage you must be prepared to enforce them! We had originally booked flights leaving Perth mid-afternoon and today I was informed by email that the flight had now been cancelled and we have been moved to an 8 pm flight. No sign of any compensation nothing but a note in the email to say that we hope it won't inconvenience you in any way!

Three flights Kolkata (CAL) to BBK and BBK-CNX return. All flights comfortable and with one exception on time. Air Asia's offer is basic but good. The seats are reasonably comfortable and better than many budget airlines. Having flown Air Asia for many years I notice the staff are not as enthusiastic as in the early days nor do they have time to interact with passengers. I wish the company would enforce their 'one carry-on bag' policy. Some passengers on one flight had up to four large bags. What's the point in having the policy if it's not enforced.

KL to Chiang Mai and back. The trip was reasonably good the seats were comfortable for the short flight the meals where also quite good I had a nasi lemak and then spaghetti for the return flight. Overall it was good value for money and I would definitely recommend it.

SIN-CNX-SIN. Good value for money. New A320-200 both ways. All flights on time. Aircraft clean spacious. Load only 50%. No IFE. FA inexperienced fairly professional but without personality. Food purchased in advance was very disappointing (both ways) and just in foil with a spoon absolutely nothing else not even salt. Food expensive for nothing. Biggest minus is the hassle with transfers where one has to vacate and re- enter the airport to sort baggage custom and immigrations for onwards travels. The airline tolerates mostly 2 pieces of hand-luggage. Inscribed luggage charged overweight if more than 1-2 kg. When purchase ticket one has to be careful not to be trapped purchasing expensive seating and superfluous insurance.

Flights from Perth-KL then KL to Bangkok return. 4 flights 1 was fantastic. The rest were very disappointing. Even a 3 star airline should be able to provide clean seating and toilets. We were subject to 'attitude' from staff when we complained about the chewing gum over our table dried vomit over the back of the seats in front of us and the accompanying smell. We were eventually moved. A toilet door broke because it wouldn't shut people sitting adjacent had to put up with the chemical smell. Our pre-ordered meals weren't served to us.

We flew Christchurch to KL return and KL to Kota Bharu return. We found them very good. All flights were on time. The service was good. The food and beverages were reasonably priced and tasty. I would recommend due to the good value.

Fully satisfied in the past however my last two trips were awful. Since Air Asia introduced web check-in the problem has started. My flight was to Chennai I did web check-in and arrived 2.5 hours early for baggage drop off. However the baggage drop off area was total chaos! People were cutting in between the lines without any respect for the queue. I waited in line for almost 2 hours without moving. 40 mins before departure two new counters opened for Chennai only and I managed to get my luggage dropped off 20 mins before departure. Ran for immigration but my expatriate gold card helped me pass through quickly and I boarded the flight 5 mins before departure. This has now happened to me a few times in the past when there was separate check-in counters there were no issue.

The night before I flew from CNX I spent a good half an hour checking-in via the web for my flight. On arrival at CNX they had 3 flights departing at approximately the same time and only 3 check-in desks open. There was no Baggage Drop-Off counter for passengers who took the time to check-in online - even their self-check- in facility was out of order! I queued for 40 minutes. Not providing the facility at CNX whilst promoting its use is unreasonable and irrational. Besides this aspect of their service this flight and the previous five with Air Asia have been similarly delayed. Don't be taken in with the price sometimes it is cheaper to fly TG. All the planes I have flown are exceptionally clean and look and feel new however I regret that Air Asia is loosing its credibility and its novelty is wearing mighty thin.

KUL (LCCT)-LGK (Langkawi) return. AirAsia's Terminal is basic but efficient as are the staff. Both flights were smooth in A320s that looked brand new. For both flights we had seats in row 2 where space seemed bigger than other rows behind but ok for a 50 minute flight. Staff were friendly and the captain's announcements were clear and professional. I can only recommend them.

SIN-KUL-VTE return all flights on A320. The flights were okay but not clean though. There was gum in my seat pocket. Crew members were pleasant on all flights except one on the VTE-KUL route.

Onboard my seat was musty and dirty. I had already ordered food online and when I received the 'Chef and Crew's choice' dish it was cold and soggy. Thank goodness the price is reasonable or else I would lodge a complaint.

KBV-BKK on A320. Flight on time bags a bit delayed its always the case in Bangkok. All in all quite a pleasant flight.

KUL-PEN roundtrip on 25-26 December. A pleasant trip especially on the return leg. Aircraft was clean and stewardess friendly. The return trip was better as staff were more friendly and hospitable. Did not buy any drinks or food because it was a short flight. Overall a good trip and will fly them again if the price is good.

Flew one-way KUL-LGW and managed to get standby upgrade from economy to Premium via the Optiontown service. Though notification of successful upgrade only came through via email some 8 hours before the flight. Not best but for the low price it was worth it. 14 hrs flight to LGW was fine. Food-wise there is just one main dish item for each meal service ie. no starters bread or desserts. A free bottle of water was provided with each meal (part of the Premium deal). Other soft drinks were chargeable. Not a problem if one manages one's expectations and prepares ahead accordingly. The Premium seat does indeed fold out flat but not horizontally. It tilts at an angle with head higher than the feet. It was comfortable enough and roomy. Almost full size pillows and light quilts were provided which was excellent. It was well worth getting upgraded this way (on standby via Optiontown). The total cost of the one way ticket was less than some one-way economy tickets within Europe! The entertainment console which cost RM 35 was okay. It had 6 films or so on it and some other TV programs and music. Crew were efficient. Commended. Baggage arrived fine. Will fly Air Asia X again in future.

HKT-CNX. Comfortable flight only marred by a group of unruly passengers. Thai crew unable to control them but then who could? Flight on time and thankfully shorter than advertised. New and clean plane with leather seating. All in all a decent experience will fly them again.

Round trip Bangkok to Chiang Mai. The problems started trying to book the flight online. A truly painful process and ended up a much more costly experience than first expected with extras and charges you even have to pay for choosing a seat. As for the flights outwards was fine but all I can say on the return leg is - if the company uses the same guidelines of employing non customer facing staff as they do with the customer facing staff then disaster is only a matter of time.

MFM-BKK-HKT. Check-in was easy as I had prepaid for my luggage however I was unable to transfer my baggage at BKK and had to re-check my baggage. Flight was 30 mins delayed with very little updates. Once boarded the service was very professional and efficient. I had pre-ordered meals on both legs meals are quite cheap on the website however if you are hungry I would recommend having two meals.

TAA has re-timed their CNX-SIN flight and this is much better although it is a late arrival in CNX on the return sector. My flight to SIN was slightly early but the return was almost 30 mins early into CNX arriving at 2235 instead of 2300. Boarding in SIN aided this and the aircraft with 55 pax pushed back 10 mins ahead of schedule but we lost that time waiting for a slot at the end of the runway! As per usual I ate at Changi and filled my water bottle from a fountain at the gate. 30 baht for their tiny bottle of water is a rip off. Looks like TAA is eating into Silkair's customer base as the latter has dropped its prices to about 1000 baht more than TAA but them there are no add ons and you get a free meal and beer. All in all I'm starting to warm to their Changi service after an indifferent start in January.

DEL-BKK-DEL with AirAsia. I got promo fares of 7000 rupees aircraft was good and flight was good. Also seats comfortable. I enjoyed vegetable briyani and it was delicious.

Shopping around I found that there was an excellent promotion fare with TAA from SIN to CNX. I used this service on day one in January and hoped that they could at least get it back to CNX on time. The flight has been retimed since earlier in the year and it seems to work as the flight got into CNX 30 minutes early (as opposed to 30 mins late in January). I ate at Changi airport avoiding having to buy their overpriced meals onboard. As is usual with Air Asia the flights are pretty routine and uneventful. The check in kiosks make life very easy when having no baggage and I was able to check-in well ahead of regulation time. Thai crew were polite and efficient and I noticed that the first officer was a woman (a first for TAA?). Don't see many of them in Asia!! I'm slowly coming round to the fact that if needs must then Air Asia is a viable option provided you shop around and don't just assume that they are the cheapest because they say they are. Disappointed to see that the fuel surcharge is back for my June trip to Singapore! The other problem I have with them is that in allowing 'everyone to now fly' they allow people to do so who frankly shouldn't be allowed out of their living rooms and have no idea of how to behave when travelling or worst of all why the crew handed out immigration cards before landing.

RGN-BKK-RGN. Check in at Yangon International Airport hassle free. Flight call by seat boarding fine greeted by smiles and seated behind the emergency exit row. Landed at Bangkok on time and was first to receive baggage. Check in at Bangkok was okay but not as good as Yangon.

BKK to Hat Yai (HDY) and noticed service deterioration. Flight retimed one month in advance and cause me minor itinerary problem (despite their offer to change to earlier or later flight). Only one Bag drop counter for internet/ Kiosk check in opened. Their advertisement that internet check in is quicker and hassle - free is totally untrue. Once on board A320 aircraft is new and clean but seat pitch is a very tight. Aptitude of the crew does not seemed to be as good as their earlier year. My friend who sit upfront tried to purchase chicken rice and was told that only curry is available but I was told later that I can only get chicken rice because my curry is finished.

Took the inaugural flight from Chiang Mai to Singapore. To say it was just another flight would be an understatement. And it was 30 minutes late which is about par for the course with Thai AirAsia. No apology for being late. Their slogan is 'newest planes newest routes'. Well it wasn't their newest plane which was delivered in time for the start-up of the SIN service. Judging by the crowds assembled in SIN for the return journey it looks like they are marketing the flight at the SIN end. There was no hype at CNX and I haven't seen any media coverage of the fact that the flight has now started. Most of the passengers were non-Thai. Standard Air Asia service. I cant believe they charge 30 baht for a small bottle of bottle. If you get a promotional fare its good value otherwise shop around. Having done PR for major events including such new services I was sorely disappointed. Frankly Thai Ai Asia's product is far below that of its big brother in Malaysia and it shows.

HKT-BKK. Online check-in down for several days. Attempting to check-in with a mobile proved both costly and fruitless until the day I was actually due to depart. I visited the Air Asia office on Thaweewong Road Patong a few days prior to departure and was informed that there had been a bomb scare at their offices which had negatively impacted their booking system but I didn't find anything on local news media to substantiate that claim. When I eventually did get the 2D barcode image on my mobile Air Asia's scanners at Phuket International appeared unable to read it. Fortunately there wasn't a queue at the Web Check-in desk and they were able to print the boarding pass for me instead. The flight departed 50 mins late but I had allowed ample time to my connecting flight to Dubai. But I would advise anyone proposing to fly with Air Asia where there is a connecting international flight to consider to allow ample time because flight delays and even cancellations are the order of the day on Thai Air Asia. On arrival at BKK a further delay of about 45 mins occurred because as I was informed by an airport employee Air Asia didn't have any staff to offload the luggage from the plane. Price wise when you add in all the add-ons together with the "Convenience Fee" the latter of which is the credit card charge there's not a lot of difference in price between Air Asia and there nearest rival Bangkok Air.

HKT-BKK. Paid for 20Kgs of baggage on their scales at Phuket my case weighed 19.2kgs. 3 hours later the same bag (nothing taken out) weighed in at 16.8Kgs on Qatar Airways scales at BKK. Not the first time I have noticed such a discrepancy. Good value flight though promo ticket with baggage and taxes was around £20GB.

CGK-HKT. The flights were on time aircraft very clean and well-maintained and service was very friendly and professional. I paid a small supplement for one of the 'hotseats' and it was well worth it. The return ticket cost around USD100 (promo fare) including add-ons and extras. Excellent value for money. The problem with Air Asia seems to be actually managing to get these promo fares. They are advertised heavily on the website but when you try to make a booking very often only the regular fares come up. I think you need to book far in advance as I did with this ticket. Their regular fares are often only a bit cheaper than other carriers.

Bangkok to Kuala Lumpur. Very nice journey nice crew and leather seats in airplane. Very easy to book. If you book place near window (right side) you will see nice view to Thai islands for example Ko Samui.

BKK-CAN and HKG-BKK. My first experience of Thailand's division of Air Asia. Good value for money and only a few observations. Having paid for a 'hot seat' the priority boarding in BKK was only to the bus not the plane. There were just two of us so everyone else piled on which meant we were actually one of the last on to the aircraft. The other is the price of the soft drinks which are frankly a rip-off. Flights on-time and one of the aircraft was virtually brand new. If the price is right this is the way to go but they are not always the cheapest option especially to Hong Kong where competition is fierce with a multitude of third country carriers flying that route.

BKK - Phnom Penh - BKK Checked in online 24hours in advance which was very convenient and got seats allocated together Airport baggage drop very quick and efficient. Flight departed 15minutes early and arrived 25minutes early. seats comfortable legroom ok for a lo-cost carrier. baggage very quick on arrival. Return journey checked in at the desk very quick and efficient. Although flight was only 1/3 full we didn't get seated together and were put across the aisle from each other despite the two seats next to me where empty. Flight on time and arrived early baggage again very quick.

Bangkok - Yangon - Bangkok. I bought the ticket on internet. The process was a bit time consuming as I had to click through many pages. The 48 hours web check in was very convenient as I could check in on both flights. But still I had to go to the check-in counter at the airport for document check. Check in at Bangkok was long. I only had a handbag and I was directed to a counter for that purpose. Service was good. I am 1.81 and found the seat spacing adequate. There was a wide variety of food options which could be ordered when the ticket was purchased. Cabin staff professional and friendly on both flights. My only complaint is that on the return flight a PRM (Person with Reduced Mobility) was seated between me and the aisle (I had a window seat). I don't think this is legal and it caused discomfort for the other person.