Air Tanzania

✅ Trip Verified | I traveled last evening 1st Nov from Dar to Mumbai. It was a tight schedule since I came from Arusha and had to take this 1 hr later connecting flight at 19.50 to Mumbai TC 2400 . Within an hour, I had to get my bags from the domestic terminal to the international and do the rest of the process to be on my flight back home. When I came to the counter, I was asked for my Air Suvidha Form. Unfortunately I wasn't aware and the man behind said I could not check-in without it. At this time I had all my documents ready - both Vaccines done in India, a local covid test done at Arusha a few hrs before the flight. I showed the man behind the counter and he refused to move forward, saying I could not leave without the Air Suvidha form duly filled online (I don't know how important this form was since no one from here on asked me for the form - neither in the airport at Dar nor in Mumbai). He promptly directed me to 2 Tanzanian Airline employees and they in a very rude tone told me they could do it but it was not for free. They demanded 50,000 Tanzanian to fill the form for me and I reluctantly paid . Meanwhile I called me agent who booked the ticket for me and she too got on to the job of filling this online form. The counter was kept open since this process was on and the ladies signaled to the counter guy, probably indicating that the deal is done and they are on the job. I'm not too sure if the counter staff is a part of this racket, but I'm convinced that he is aware. If I had chosen to do this with my agent, they would have closed the counter on me, I say this cause they already told me the counter is closed and my time was up and I had to miss my flight when I first came to check in - the deal with the Tanzanian lady staff kept the counter open for me. Finally my agent filled the form and sent me the completed form before these ladies could do it. I showed it to them and they confirmed it was ok and asked me to go to the counter. The rest is standard process. No one asked me for the form. I got into the flight which was delayed for more than ½hr. The ladies didn't return my money even though they didn't do the job (that was expected considering the greed and the language they used in my brief conversation with them ). I have great respect for the people of Tanzania and admire the courtesy, care and hospitality they exhibit, but these minor isseues need to be fixed immediately to avoid damage.

✅ Trip Verified | I have booked the flight for my clients From Arusha to Zanzibar and they make my clients delay while waiting for the manager who did not show up, I called her myself with no help at all so I decide to buy 2 tickets for $300 from Precision Air and my clients fly 30 minutes later. This is the Third time as the first time was 2 hours delay without notice and the second time was bad service onboard.

Not Verified | The worst airline I have ever encountered. We arrived to the airport and they tell us our flight boarding has closed and the manager is coming to talk to us. The manager never came, we had to make a big fuss in the airport and we finally had to lose 3 hours of our time although we were flying back home that night. They made us book another ticket for 300$ after which they ask for cash because even the airport workers put money in their pockets which is fully disgusting to even think of. Again, we never saw the manager who made us wait 30 mins for nothing. Such an awful airplane and airport all in all in Arusha.

✅ Trip Verified | This company must be one of the worst. They cancelled my flight without any notice and it has been 3 weeks, I have tried to contact them through every channel I can (email, phone, messenger) however, they don't answer! No customer service at all.

✅ Trip Verified | On August 10, 2020 we were scheduled to take flight TC 105 from JRO to ZNZ, this was a confirmed flight. We were planning to start our vacation stay on Zanzibar on August 10, 2020. Since our original flight has been cancelled (or changed, or had been wrongly advertised from the beginning) we had to postpone resp. had to shorten our stay for one full day (we took flight TC 137 on August 11, 2020, instead). This incurred costs on Zanzibar for at least our hotel (126 US dollars). I wrote to and received some initial response from your incidence handling team. But in the end there was no answer of any substance at all. There was some redundant email correspondence where one person from Air Tanzania haphazardly tried to make another person take some action (which action remained unclear). What I wanted was an explanation, an apology (for ruining one day of our holidays that we spent in lovely Tanzania in spite of the troubles we went to be able to travel abroad at all at these difficult times), and US$126 for the day we could not spend at Zanzibar (but had to pay for anyway) but instead at the miserable hotel near the airport. It only remains to express my severe regret to have travelled with Air Tanzania. I also think of their customer complaint handling as being quite unprofessional. When I tried to use the contact form on the Air Tanzania website it turned out to be unusable because it would not send my text. Then I tried to contact [email protected] with the same text. The mail bounced immediately because, as it turns out, Air Tanzania blacklisted my email address! That's quite a impertinent way to deal with your customers.

✅ Trip Verified | Mumbai to Zanizibar via Dar Es Salaam. As I have not been able to take this flight, my review covers customer service and booking issues with Air Tanzania. In November 2019 I booked two return flights with Air Tanzania. On receiving the e tickets, I noticed that my surname had been duplicated, thus rendering the ticket invalid. I immediately contacted the airline, via their on line contact page and a further email as back up. To date, I have received no response from the airline. I know that my emails have been received because the Air Tanzania sales office in Mumbai were copied in and have acknowledged receipt. I have made an official complaint, even copying in the Tanzanian Ministry of Transport who have overall responsibility for the airline. Once again, no response. I have thus been forced to cancel the tickets, which apparently are not refundable. I would urge potential travellers not to use Air Tanzania.Their indifference to customer service is well documented. I just hadn't realised how bad things are