Air Tanzania

Not Verified | After reading many bad reviews of Air Tanzania I took the risk to fly with Air Tanzania and after all it did not disappoint. The crew was professional and friendly, even as the service on the ground. Even though it was a short flight, there was food served, which was not too bad. The flights were also on time, so the overall experience was quite good. The airline lacks in technology as it has no app (so no digital ticket in Apple Wallet), as well as the website is quite outdated and the online checking-in process is not convenient.

Not Verified | 2 times delayed then cancelled. Offer for last flight of the day. Thanks we taking different airline because next day we have to go to Europe. We had also no good feelings if it was save to use this airline. No good western standards. We advise - don't use it.

✅ Trip Verified | I seldom take the time to write a review but I feel for the well-being of other travelers I should warn everyone off these amateurs. The filght first leg of the flight was cancelled and rebooked by them except it had the second leg leaving before the first leg arrived. There was terrible communication from the airline. This seemed to be a well known problem by the airport ticket staff who booked me on a direct flight - 6 hours later which brought me to my destination after mid-night. My hosts almost fell asleep during the 90 minute drive to our accomodation. There has been zero response from Air Tanzania for compensation for the delay. Fly Airlink or anyone else in the region. Avoid Air Tanzania at all costs.

✅ Trip Verified | This is the worst airline I've ever flown with. And I've been to 50 different countries. I've never experienced anything like this from underground service. Hours late and not a single piece of information about it. At no time was there any explanation or information as to whether there was a delay, how to proceed or when. But on the contrary. When you asked, you were ignored! Absolutely inexcusable treatment of paying customers. A brazen impertinence! | Das ist die schlechteste Airline, mit der ich je geflogen bin. Und ich war in 50 verschiedenen Ländern. So etwas von unterirdischem Service habe ich noch nie erlebt. Stunden Verspätung und keine einzige Information dazu. Zu keiner Zeit gab es irgendeine Erklärung oder Information, ob es eine Verspätung gibt, wie es weitergeht oder wann. Ganz im Gegenteil. Bei Nachfragen wurde man noch ignoriert! Ein absolut unentschuldbarer Umgang mit zahlenden Kunden. Eine dreiste Unverschämtheit!

✅ Trip Verified | Absolutely the worst travel experience I ever had. I had to change airports and wait for 10 hours. They canceled 2 planes in the same day. No communication, no warnings, no nothing.

Not Verified | Air Tanzania is absolutely unreliable. Our flight was delayed by 6 hours and no one can tell us when we are getting in a new flight or even what is going on. The staff is also very useless and when asked about something they just walk away saying "just wait". The airline is useless and so is the staff. I will not recommend Tanzania air to anyone ever and I will definitely not be using them for my next flight.

✅ Trip Verified | Already late we were sitting in the plane and I saw that our luggage was taken out of the plane. I asked for explanation from the crew and they told us that they will put them in a front cargo room due to weight issues. They didn‘t! They lied to us all! And now the luggage is in Arusha! What is this company doing! We customer have paid that we get our luggage transported and now we have to buy stuff because they on purpose they left it behind! This is unbelievable!

✅ Trip Verified | Air Tanzania delayed the flight from Mtwara to Dar last Friday by 4 hours. I missed my connecting flight to Doha. On coming Wednesday you are delaying the flight again by 4 hours. Again I miss my rescheduled flight. Rescheduling costs us >USD $400. This is not acceptable. I will never again buy an Air Tanzania ticket. I will also warn my fellow travellers not to use Air Tanzania because Air Tanzania is not a reliable airline. You can not just fly when you feel like it and take money from trusting clients for such poor service. Never again!

✅ Trip Verified | Sorry - Air TZ email and ticketing info is the worst, and staff tries to blame it on you. If I could give negative 10 stars for the stress caused by this trip, I would. Sorry, another story about bad customer service and Air TZ. My friend and I both booked tickets and came to the terminal in the Jomo Kenyatta Airport (Nairobi) marked for Air TZ departures. However, after getting through security, we were told it was the wrong terminal. By the time we got to the correct one, the checkin gate was closed. And although there was time, we were told the flight was ready to go. They left 20 minutes early with 4 missing passengers. Wondering how we could have not gotten the right terminal, we looked over all communication we had gotten from Air TZ. There was no terminal, gate, or seat information, and only boarding time was listed. Also, when we tried to checkin online the night before and that morning, the website was full of processing errors and we each only had the tickets for the second leg of our two leg journey issued. On going to the local Nairobi office to rebook, they insisted we would have to pay a change fee. One of us had booked through a third party, and they blamed the poor email communication on that, even though all ticketing information we received from Air TZ directly looked the same for both of us. The worst thing is that local staff lied and said no other passengers had missed the flight and refused to call the airport to see if the signage was actually mismarked for the terminal! They said it was our responsibility to call customer service if we couldn't find terminal and gate information on our tickets. I pointed out that it was impossible they expect every passenger to do so. They also said it was standard to arrive 3 hours early for international flights, and if we had done so, we would have not missed it. Really? 3 hours early for a 2 hour flight? Having taken a 13 hour flight a few weeks prior, that airline only required us to show up 90 minutes early. So they want us to show up 3 hours ahead because of their poor communication and they are allowed to leave 20 minutes early? Lastly, when we were issued tickets for the rebooked departure - which we had to pay for, in addition to forfeiting our vacation hotel booking that night - all the information that was missing before was also missing on these tickets. Never again will I take Air Tanzania.

✅ Trip Verified | Flight departed and arrived on time, was smooth, and gate staff and onboard staff were professional and helpful. Baggage pick-up was smooth and quick in Arusha.