Air Tanzania

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 26 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"my worst experience"

(United States)

Trip Verified | So far this has been my worst experience at an airport. I booked this flight 7 weeks in advance and they rescheduled my 1650 flight to 0655 on the same day. As a frequent flyer, I’ve had my flight rescheduled before and I it always makes me a little upset but normally they’ll reschedule my flight to a later time. Air Tanzania rescheduled my flight almost 10 hours before but at least they had the common courtesy of letting me know (via email) that my 1650 flight got moved to 0655 at 0450, literally less than two hours before my flight was supposed to leave and I was staying an hour away from the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKilimanjaro to Dar es Salaam
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Would not recommend!"

(United States)

Trip Verified | I checked my bag in with this airline and they tore up my suitcase. Once I received my suitcase from baggage claim I instantly go to their office to file a claim nobody was there. The door was closed and locked with a paper on the door with a contact number and email. I send a email and text message via WhatsApp. I never hear anything back so I followed up some days later. They finally texted me back and ask me did I file a report with lost and found the day arrival. How would somebody know their protocol to file a claim with lost and found the day of. And they tell me we know you don’t know our protocol but we can’t do anything if you didn’t file a report with lost and found the day of. Like what kind of mess is that on top of you all not even texting the same day back which if you all responded the day of I could have done that while I was still there during my lay over. They fact that you all never responded till I texted them again saying how unprofessional they were for never writing me back. I would never suggest this unprofessional flight company. Would not recommend!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZanzibar to Dar es Salaam
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Not a reliable flight"

(India)

Trip Verified | Not a reliable flight. Delayed by two hours and the counter staff keep on saying “wait”. They also don’t know it’s delayed for how many hours. I missed my connection flight from Mumbai and I have to take a taxi to my destination which is 6 to 7 hours to reach home. No support provided.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDar És Salaam to Mumbai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline I have ever come across"

(United States)

Not Verified | Worst airline I have ever come across. I booked my tickets months ago. A few days before my flight I received a cancelation with no replacement. I tried calling and emailing customer service but no answer. I panicked as all my international flights were confirmed. Few days before my flight I got email stating my ticket has been reinstated. I was relieved. Shortly after I received another email stating that my tickets have been canceled again. Then replaced. On the very day I received another email stating my flight has been replaced by an earlier flight. So I rushed to the airport. At the airport we're told that there's a delay of 2 hours, then when the time came there was a delay of 4 hours. That means I would miss my connection. Not to take a chance of missing my connecting flight the agent managed to find me a direct flight to Nairobi on Precision Air. After changing back and forth we're told there was not going to be a flight I was glad to be able to get on Precision air arriving at the same time. Air Tanzania worst airlines. Avoid by all means!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZanzibar to Nairobi
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"stuck at Kilimanjaro airport"

(Italy)

Not Verified | On the outward journey from Zanzibar to Kilimanjaro two hours late, now I'm stuck at Kilimanjaro airport and I was supposed to leave half an hour ago but still no one (like last time) is giving any information. I risk missing my connection to return to Italy and there is no staff to ask. Terrible! Nel viaggio di andata da Zanzibar a Kilimangiaro due ore di ritardo, ora sono fermo nell'aeroporto del Kilimangiaro e dovevo partire mezz'ora fa ma ancora nessuno (come l'altra volta) da delle informazioni! Rischio di perdere la coincidenza per tornare in Italia e non c'è personale a cui chiedere! Pessimi!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKilimangiaro to Dar es salam
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"crew was professional and friendly"

(Netherlands)

Not Verified | After reading many bad reviews of Air Tanzania I took the risk to fly with Air Tanzania and after all it did not disappoint. The crew was professional and friendly, even as the service on the ground. Even though it was a short flight, there was food served, which was not too bad. The flights were also on time, so the overall experience was quite good. The airline lacks in technology as it has no app (so no digital ticket in Apple Wallet), as well as the website is quite outdated and the online checking-in process is not convenient.
AircraftHavilland Dash 8-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNairobi to Zanzibar via Dar-es-Salaam
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"2 times delayed then cancelled"

(Netherlands)

Not Verified | 2 times delayed then cancelled. Offer for last flight of the day. Thanks we taking different airline because next day we have to go to Europe. We had also no good feelings if it was save to use this airline. No good western standards. We advise - don't use it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZanzibar to Dar es Salaam
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid Air Tanzania at all costs"

(United States)

Trip Verified | I seldom take the time to write a review but I feel for the well-being of other travelers I should warn everyone off these amateurs. The filght first leg of the flight was cancelled and rebooked by them except it had the second leg leaving before the first leg arrived. There was terrible communication from the airline. This seemed to be a well known problem by the airport ticket staff who booked me on a direct flight - 6 hours later which brought me to my destination after mid-night. My hosts almost fell asleep during the 90 minute drive to our accomodation. There has been zero response from Air Tanzania for compensation for the delay. Fly Airlink or anyone else in the region. Avoid Air Tanzania at all costs.
AircraftEmbraer 700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZanzabar to Kilamanjaro via Dar el Salaam
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I've ever flown with"

(Germany)

Trip Verified | This is the worst airline I've ever flown with. And I've been to 50 different countries. I've never experienced anything like this from underground service. Hours late and not a single piece of information about it. At no time was there any explanation or information as to whether there was a delay, how to proceed or when. But on the contrary. When you asked, you were ignored! Absolutely inexcusable treatment of paying customers. A brazen impertinence! | Das ist die schlechteste Airline, mit der ich je geflogen bin. Und ich war in 50 verschiedenen Ländern. So etwas von unterirdischem Service habe ich noch nie erlebt. Stunden Verspätung und keine einzige Information dazu. Zu keiner Zeit gab es irgendeine Erklärung oder Information, ob es eine Verspätung gibt, wie es weitergeht oder wann. Ganz im Gegenteil. Bei Nachfragen wurde man noch ignoriert! Ein absolut unentschuldbarer Umgang mit zahlenden Kunden. Eine dreiste Unverschämtheit!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKilimanjaro to Zanzibar
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst travel experience"

(Romania)

Trip Verified | Absolutely the worst travel experience I ever had. I had to change airports and wait for 10 hours. They canceled 2 planes in the same day. No communication, no warnings, no nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKilimanjaro to Zanzibar
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1 to 10 of 26 Reviews