Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 116 reviews
4/10
3 star Skytrax Rating
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1/10

"Worst customer service ever"

(Australia)

Trip Verified | Got a flight delay because of "technical reason" but there was no problem and the staff told it was actually because it was too late (5pm). So the flight got postponed by 1 day making me loose the money of the hotel I booked for that night (non refundable) and shorten my time on Tikehau island. The only "compensation" they provided was a snack and a drink. Ridiculous! I asked them for a refund of the night i spent for nothing because of them the following day (14/10/2023) and only got a reply 06/06/2024 so 8 months later to told me they wouldn't do anything. Worst customer service ever from an airline company. Such a shame there is no other company locally providing more flight to these small islands to dethrone them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePapeete to Tikehau
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No one cares"

(United States)

Not Verified | We were a family of 7 people, ranging from 7 year old to 80 year old with walking difficulties. It was a midnight flight out of LAX to PPT. The food delivery truck hit the side of our plane. But the gate agents lied to us and kept saying it was "paperwork", and "security" issues. We all knew that they lied because they didn't want to call it "mechanical" issue because they would be liable for the passengers somehow. Then finally around 2 am, they told us the flight was "delayed" until that morning at 10 am, and told us to go to ticketing, where they will help us with hotels and transportation. When we got to the ticketing counter, they did not help us at all. They did not offer us any hotel rooms, or transportation help. We were on our own. They offered NO help at all. And we were the 4th party at the counter. Before we left the counter that night / morning, I repeatedly asked the agent if we will have the same assigned seats? Because we had children and elderly passengers. They repeatedly promised me yes, we have the exact same seats. Next morning came. We came back, along with hundreds of passengers. When we got to the counter, the agent scattered the 7 of us all around the plane separately. How incredible is that. We were connecting to Bora Bora, which we already missed due to the flight delay. So I asked the agent about that. She said we will have guaranteed seats the next morning. Don't worry. Well, we didn't. We spent an entire day the next morning in PPT waiting for standby, and we had to fly separately to Bora Bora again. And one more lie. We had no accommodations when we get to PPT, because our final destination was Bora Bora, and by the time we land in PPT, there were no more flights to Bora Bora. So we will need to stay overnight in PPT. The agent told us that there will be someone in their domestic office in Tahiti to help us find lodging. Well, that was a lie too. When we got there, their domestic flight office had closed and no one was there to help us. So we were there again to fend for ourselves. Anyways, I filed a complaint for all the extra costs incurred during the debacle, and the missed hotel stay in Bora Bora. I have been working with one of their agents for almost a year now, via email. He is as unhelpful as anyone can be. I don't feel the customer service attitude. He repeatedly ignores me, drags his feet, as evidenced by it being almost a year!! They have no phone number available to chat with. I have no way of escalating my case. I asked him to talk to his supervisor. Nothing. He just ignores me. I called the only phone number there is for ATN - reservations. I called them and asked to speak to their supervisor, thinking that they might know the supervisor of customer service. I have not heard back from them. Every time I call the number, their supervisor has been at a meeting, and they always tell me the manager would call me back. They never have. Do yourself a favor and ask yourself: Would you go with an airline that doesn't even give you access to proper customer service.? "Technically" they have customer service, via email. There is no one to talk to. Just think about that. I have no recourse. I have no way of escalating, and I can't find anyone that is willing to help me. No one cares. Things like this sound crazy whenever I come across them. They sound like it comes from a negative person who likes to complaint or make up stories, until it happened to me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Papeete
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“crew great, friendly, and professional”

(United Kingdom)

Trip Verified | The crew were great, friendly, and professional. Food was okay for airline food. The seat in business is the issue. I'm not tall at 5' 10" (1.7m) and I found it difficult to lie comfortably because of the very narrow foot space on the Rockwell Collins Diamond flatbed seats. In every other respect, this seat was very comfortable and the blanket provided is one of the best I've ever seen. In fairness, on the return journey, I did get some solid sleep for about six hours, but hardly surprising as the plane was due to take off at 23:59 and was delayed until 00:30. The IFE is pretty limited, so glad I had a book. As this airline has a virtual monopoly on this route the ticket price is very high.
AircraftBoeing 787-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Papeete
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the experience was awful"

(Australia)

Not Verified | Absolutely waste of money. We flew from Auckland to Los Angeles, and the experience was awful. Worst airline I’ve ever flown with. The service in the cabin was very average, and the airport staff were rude, unprofessional, and aggressive. I personally trusted Air New Zealand as I bought the ticket from them, and it am wonder how Air New Zealand partnered with such a low quality air line.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"offered zero compensation"

(United States)

Not Verified | Shockingly bad service from this airline. The flight was originally going to land at 7 am and I took this into account when making other travel reservations. Then, about a day before the flight, they told us it was cancelled, and they put us on a different flight that would arrive 14 hours later, around 9 pm. Upon calling them, Air Tahiti Nui offered zero compensation and said that even if I filed a claim, nothing would likely happen. I had to rebook my following connections out of my pocket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Bora Bora
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"purposeful misinformation"

(United States)

Trip Verified | This review is difficult to write since I was never able to actually fly with Air Tahiti Nui. The company recently had a workers strike that caused them to cancel multiple flights. The issue here isn’t the strike, it is how ATN handled it. Their response to the situation was terrible, with not only a lack of communication to affected passengers, but purposeful misinformation when you spoke to their representatives. My wife and I talked about taking this trip 10 years ago when we got married. We saved our money, spent the last 7 months planning, and then flew to LAX the day before our flight to PPT via ATN. Less than 23 hours before take-off, they cancelled the flight. They provided nothing more than general statements saying they were in the process of rebooking. Then nothing but silence. My wife called their representatives later in the day and were told that we would have a flight out THAT DAY and would be contacting us. Then more silence, nothing. Again called in and were offered a flight 4 days from now, cutting our trip on half. Absolutely unacceptable. We ended up not getting rebooked, not receiving any direct communication from ATN, and had to cancel our trip. If they had been more prepared for this contingency, as most competent enterprises are, they would have had plans in place in why to do when this happens. Instead, we lost our chance to go to Bora Bora. This experience was not unique with many other passengers having to cancel their trips due to Air Tahiti Nui's utter lack of planning and communication. My recommendation is to stay clear of Air Tahiti Nui. They may not be a problem for your trip, but their incompetence is readily apparent. If things go sideways, I don’t trust them to know what they’re doing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Papeete
Date FlownJuly 2023
Value For Money 12345
no
1/10

"Absolutely ridiculous!"

(United States)

Not Verified | Air Tahiti Nui is absolutely horrible! My husband and I bought tickets from Air Tahiti Nui to go to Tahiti for our honeymoon. We had a connecting flight with another airline. My husband and I paid an additional $60 through Air Tahiti Nui so we could sit together on a 8 hour international flight. Due to a flight time change, our ticket numbers changed. Air Tahiti Nui’s system did not sync with the other airlines system. Therefore, Air Tahiti Nui lost our reservation and sold our seats that we paid for! Then, Air Tahiti Nui blamed us for changing our ticket numbers. I’m not sure how that is even possible to do on our end! After going back and fourth with Air Tahiti Nui for 2 hours at the airport, they found 2 spots for us on the flight. However, the seats were not together despite the fact we paid an additional $60 to sit together. Absolutely ridiculous! No wonder their reviews are so low.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTahiti to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flight crew was excellent"

(United States)

Not Verified | The best airline I have flown with. Everything was as expected for business class. The seats were to die for! I actually slept and I never sleep on a plane. The flight crew was excellent and the landing was the best I’ve experienced. Definitely recommend flying with them.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Papeete
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very comfortable flight"

(United States)

Trip Verified | I flew Air Tahiti Nui from Los Angeles to Auckland via Tahiti. I was a very comfortable flight. The meals were good and the seats were comfortable. I was sick on the flight and they looked after me. I will fly them again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Auckland via Tahiti
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This airline is unreliable"

(New Zealand)

Trip Verified | This airline is unreliable. They will make you late, make you miss your connecting flight and leave you to sort your problems out at your own cost without any help. Unbelievable. It cost us an extra $248 to sort out flights because their plane had a technical issue. Their problem, their fault they admitted. They promised to compensate at the airport and then later using fine print reneged on their responsibilities. Of all the 20 international flights that arrived in Auckland the same day theirs was the only one more than 10 minutes late. They were 2 hours late. We were stuck for an additional 4 hours at Auckland airport before we could get a new connecting flight. The plane was chocker, not a spare seat, they were getting the best part of $2000 a seat and they still couldn't find a measly $124pp to compensate us for their screwup/
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Auckland via Papaete
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no