AKL-PPT-LAX. Horrible flight horrible service. Very slow check in and cramped seats. Service and food on flight fine. However arrived in LAX and they had lost my luggage. Waited 3 hours at the baggage carousel because attendents were disorganized kept walking away and not returning and they had no counter (or system it seems) to handle lost baggage. I was told unclaimed bags were just thrown on the carousel for the next flight coming in and that I should wait around to see if my bags arrived on another flight. Took 5 days to receive my bags. Air Tahiti Nui baggage line never answered my calls went to an answering machine and I left several messages. I only received a call 3 days later saying they had found my bags and they would arrive at my door the next day - which they did not. Wasted 2 days waiting at home for bags that didn't arrive. Finally received my luggage and called to claim my $65 compensation. I couldn't get this either and was told conflicting advice about having to fax someone or having to wait until I got back to Auckland. I was also told that my 2 hour layover was not enough time for the airport in Tahiti to transfer bags to a new plane. Since I had the same layover on the way back I called reservations to see what could be done so I didn't have the same problem on the way back to Auckland - flight change pay for an upgrade mark my bags as priority (I would have been happy with any advice they could give). During this conversation I was talked at instead of listened to treated rudely and the end result was that I was told there was nothing they could do and I shouldn't be so negative. I was told I shouldn't call them anymore. Apparently one phone call is considered harassment. All in all very bad flight and awful service. Even if this flight is a bit cheaper I will gladly pay more and fly Qantas or Air NZ in future. Would not recommend this airline at all.