Air Seychelles

Seychelles to Paris. A middle age Boeing 767 clean and seems to be well maintained. No PTV's which is now a must have. Seat pitch okay crew was nice and professional. The food was excellent aperitif was served with Champagne and all beverages free of charge.

SIN-SEZ-SIN avoid Air Seychelles! After paying for my flight they sent an e-mail (without a subject even) to inform me that they've completely changed their flight schedule (by two days). This would make me miss my international connection back home to the US from Singapore. Now they refuse to refund my credit card and are offering me a bank transfer! And to top it off there's no form of compensation or assistance in any way. They have just left me high and dry.

Very disappointing when you think how much they charge. We had a super holiday in the Seychelles but had to return to the UK on Air Seychelles. Delayed in Frankfurt for 3 hours the cabin was very scruffy and worn. Not recommended - they did not even have the courtesy to respond properly when I e-mailed my complaints.

SIN-SEZ B767-200.Meal served very tasty. Aircraft clean and seats weren't too bad in terms of comfort. Flight only half full. No seatback AVOD but main screen showing movies on old VHS reel. Impressed with service and professionalism of crew. Water runs by crew through flight. Whilst not near the standards of larger airlines I was impressed with flight and Air Seychelles overall.

CDG-SEZ-CDG Business Class. We traveled on the (only) B767 with the new business class seats (angled lie flat). These seats are a great improvement compared to previous Pearl Class seats. Outward flight on time inward flight with 1h delay due to late arrival of plane (from CDG) and slow boarding at SEZ (due to passengers having to walk in heavy rains on the tarmac to reach jet). Food and wine so-so. Nothing terrific but strangely enough on CDG-SEZ meals were not at all what was shown on the menu (staff apologized). Personal DVD players given for entertainment - provided adequate offering of movies. Overall a decent experience in Business Class.

CDG-SEZ-CDG. My wife and I along with 200 other passengers were held up for 4 hours in the SEZ terminal for SEZ-CDG waiting for passengers to arrive from one of the other islands. The staff were totally incompetent in every way possible. The flight was held up because there was a problem with one of their other planes and Air Seychelles decided to boat them over to SEZ holding us all up. My wife and I missed all of our connecting flights and had to pay significant fees to change all of our tickets to get home 8 hrs later than we were originally planning to. Air Seychelles staff were useless throughout this process. They kept bumping the flight departure time up one hour at a time reassured us that things would be handled (which they weren't) and began to lie to us to keep us quiet. Every request we made to speak to a supervisor was completely dismissed and ignored. Their choice to inconvenience 200+ passengers for so few to cover their airlines obligations is despicable.

LHR-SEZ-LHR for our honeymoon. Flight out was okay - 767-200 aircraft was ancient there were a scattering of CRT monitors showing three films which were difficult to watch without a revolvable head crew inattentive and bored looking. Returning on a 767-300 we were first in the queue for check-in because we we wanted to try to get exit aisle seats which we were told we had been given but when we boarded we found ourselves right in the middle of a section in the middle row. If we'd been told this when we checked in this I'd have understood but we were obviously disappointed to have been lied to. I mentioned our dismay to a crew member who said she would speak to the ground staff and get back to me but she didn't bother. Apparently seats are pre-allocated on the return leg so make sure you try to organise this on the way out. My seat was broken so wouldn't stay in the upright position much to the dismay of the person sitting behind me. There was a projector showing the film which would have been an improvement on the tiny CRTs on the way out but wasn't because the image had massive horizontal stripes running through it and the colours were completely out. The staff were surly and rude and mostly ignored you. I called for service and was responded to two hours later. They stood at the back chatting and you pretty much had to physically grab them in order to get their attention. The plane was knackered one of the films broke and had to be restarted and when the announcements were made the film kept playing so you'd miss chunks of it. The food was awful; the dinner like school leftovers breakfast consisting of grey-egged tortilla and chicken that looked like it had been condemned. The only benefit of Air Seychelles is that the fleet is currently so ancient the seat pitch is fair which I'm sure they'll change because according to the inflight magazine the fleet will be upgraded.. Their staff need some proper training and to learn the importance of customer service. Any decent airline would have sacked most of them by now. Very disappointed.

LHR-SEZ-LHR Economy. Quite simply the worst flights ever. The plane did not offer the level of comfort we have come to expect from other airlines on long haul flights. Seats are uncomfortable and cramped and could do with reupholstering. IFE is of the old fashioned type with screens in the middle of the cabin. Film choice limited. We were sitting in window seats and because of the angle the screen took on a green/yellow hue. The cabin crew were bordering on hostile (both legs) and passengers were made to feel like they were an inconvenience. On the return leg one member of the cabin crew dropped a full food tray onto a passenger. She did not say anything at all to him and offered no apology (but she did go and get him some tissues for him to clean up.) ( The outgoing flight was nearly full but the staff managed to put all their belongings onto the back 2 rows that were unoccupied so that they could spread out when they took a break. Passengers were told that they could not use these seats. The staff had a major attitude problem on both legs. The food was virtually inedible. Customer services at Mahe - made a point of visiting the Air Seychelles customer services office to complain about the outgoing flight. On the 3 occasions we visited the office was empty. When we did finally manage to speak a representative they listened to our complaint nodded a lot never offered an apology. The day before we flew home we managed to speak to another Air Seychelles rep who was able to move our seats to the centre aisle and block off the spare seat to give us a little more space which is what we had asked for and was a satisfactory outcome. Still no apology though. They handed out customer satisfaction questionnaires on the return leg. I can't think that they had many favourable reviews judging from what the passengers around us were saying as well. Never again! Not a great start or end to our holiday in a beautiful country. We'd go to the Seychelles again but not with Air Seychelles.

Frankfurt-Mahe return. Simply terrible. Arrived for departure with three small children and asked the staff for seats in the front part of the cabin. Finally they put us in the back of the cabin close to the toilets. All our five seats were broken in different ways; two of us had to sit on seats without the tilt working one seat where missing the foam inside the pillow and all the multimedia was a disaster - headset-contacts simply not there. And finally 4 hours waiting in Mahe due to technical problems.

CDG-SEZ-CDG. Good flight with B767-300ER. The aircraft has a nice blue relaxing interior in Pearl class and service was okay. Inflight entertainment system very simple and not very good. Cabin crew good and replying on anyone's request. Food was better than expected. Seat was comfortable but not electronic powered. I heard Air Seychelles is going to have a new IFE and lie flat beds later in June.