Air Seychelles

MRU-SEZ-MRU. The 767-200ER on this route is showing its age; I hadn't realised that cabins with a single video display still exist (making it difficult to see the safety video from the rear of the cabin). Visiting the toilet after the outward take off all the cupboard doors were open and the hand wash bottles were rolling around in the sink. The recline mechanism in my last row window seat was broken. On both legs cabin service was unenthusiastic. Seat pitch though is reasonable.

SIN-SEZ-SIN. Used Air Seychelles as it was the most direct flight since travelling with 2 young children but now I wished I had travelled via the middle east. Air Seychelles staff arrogant and unfriendly. Asked for food for kids to no avail. Had to get up and fetch it myself. They had loud conversations with their co-workers across the aisle while serving food. Upon arrival to SEZ airport my youngest was sleeping on my shoulder and needed help with hand luggage while going down the stairs to the tarmac. Instead of helping they stood there and watch me like I was their circus act for the night. Thanks to a fellow passenger who came to my rescue! The Air Seychelles cabin crew really has a chip on their shoulder. Didn't look like they were very happy to be doing what they were doing.

LHR-SEZ-SEZ. Our family trip was without incident. Plane was pretty empty on the way out so plenty of space to move around. Fortunately our flight was the first schedule for the re- opening of air space due to the volcanic ash. Plane full to capacity as expected. Cabin crew very accommodating able to obtain refreshments at any time.

Heathrow from Mahe - 12.5 hours of hell. We had a seat that you could not tilt and I had a very sharp part of the planes interior sticking in my leg. I asked the stewardess if she could do something - she looked at me as if I had asked her to jump out of the plane and then gave me a cushion to put between me and the broken plug cover. So we had to sit bolt upright in these terrible seats with me having to try not to move or the cushion would fall down.. I have to say I was in tears in the end. I did notice there was another lady in the opposite seats to us and she was in a very distressed was too. Wrote to Air Seychelles hoping for an apology and an explanation as to why they let anyone travel in these most terrible seats. I have not heard a word. Very upset. Next time we will go with another airline and I will have no second thoughts about telling any of my friends to do the same.

CDG-SEZ-CDG. Overall average airline that left me with mixed feelings. Outward flight delayed by 2 hours due to technical failure with chaotic (or no) information given (AF staff and Aeroport de Paris are responsible). Inward flight was on time. Smily and efficient crew on outward flight versus grumpy and unfriendly crew on inward flight. On both flights business class seats show their age and very old concept (no lie flat no electrical control). IFE is a joke (not on demand personal screens show only two channels) but crew can provide on request some DVD like personal readers with a (limited) choice. 5 movies that are on demand. Aircraft are old but food (choice of international and creole) and wines (1 champagne 2 red and 2 white wines) were good with a nice service of cheese and desserts. Unfortunately absolutely no service between meals on inward day flight. Beverages had to be negotiated with crew in the galley. Lounges good (but AF at CDG). To sum up decent aircraft with modern cabins are needed and some cabin crew need to improve their attitude.

CDG-SEZ-CDG. Aircraft pretty clean and comfortable. IFE is very limited - 3 movies were screened all of them with a French soundtrack. Meals excellent and we were served champagne for the aperitif. Crews nice and helpful.