Air Namibia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 73 reviews
6/10
3 star Skytrax Rating
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6/10

Air Namibia customer review

(Namibia)

Windhoek-Frankfurt-Windhoek. Service ok but FA's disappeared after dinner service. Even pressing the call button did nothing. Dinner was ok but the breakfast was embarrassing. A dry bun with a piece of ham and lettuce or tuna mayo and yoghurt. All around you saw people eating a few bites and leaving the rest. Seat was okay but IFE was a joke. For a 10 hour flight I would think you would have more of a choice than 1 movie played on 3 small screens in economy class. I sat in row 22 which was 4 rows from the screen and even by squinting I still could not see it clearly. Must be a nightmare for families travelling with smaller kids. I could have paid the same for a Lufthansa flight from J'burg with an additional R3000 for a return flight between Windhoek and J'Burg. Will do that next time.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Air Namibia customer review

(Namibia)

Checking in at 06:00 in Cape Town along with my husband and 20 month old baby for our flight back to Whk at 0800 we were casually informed that our plane was "inserviceble" and would hopefully be ready for departure at 10:00. Needless to say that did not happen and we departed at 1800 that evening without much of an explanation or apology. My husband dared his next venture with Air Namibia on 21 March and was casually informed 5hours before his flight that it was cancelled but had been re-booked on a SAL flight to be booked in within 2 hours (which turned out not to be true after confirming the booking with SAL ourselves). We live 500km away from Whk and cannot be on standby to be ready for their flight changes as it suits them! We have always been regular travelers with Air Namibia but unfortunately it seems not to be safe anymore to rely on their "unserviceable" planes or their inconsiderate service.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Namibia customer review

(Belgium)

FRA-WDH-FRA business class. Found service ok but nothing special especially because these are night flights and FAs tend to disappear after meal service - nonchalant and indifferent service. Meal was acceptable portions relatively small but no effort to serve anything interesting or local flavors. Seat is old-style cradle seat but good room between rows and sufficient recline if you sleep sideways. Plane dates from the mid-90's but in OK shape. Be prepared to walk to/from terminal upon arrival and departure from Windhoek. Boarding in WDH is chaotic. Overall fares too high for the product/service they provide and would opt for BA instead via JNB.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

Air Namibia customer review

(United Kingdom)

JNB-Windhoek - although plane not full it did seem cramped. Short flight but the crew worked to get round to everyone some of the crew friendly others less so. Main concern was on taking off several items within the cabin fell off - cover for an emergency exit 2 overhead storage cabins opened and the crew seemed to think this was normal and just refixed the items and carried on. Food was good though and seemed very cheap compared to SAA.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Namibia customer review

(Netherlands)

FRA-WDH-JHB return. The main reason for choosing Air Namibia was their low price and (for us) convenient flight dates. Online check in worked pretty good and we could choose our seat for the intercontinental flights. Planes were in good condition seats a bit old and not too comfortable. Entertainment was pretty bad just a few screens for all passengers with horrible quality and uninteresting videos. Cabin crew was okay some of them more friendly and helpful than others. Same with the food nothing special but nothing wrong with it either. Overall my experience was quite good. You get what you pay for they don't excel at anything but nothing is very bad either.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Air Namibia customer review

(Luxembourg)

FRA-WDH. Service is not great they are just doing their job that's it. The seats are of the old angle lie type still in good condition but nowhere near to the newest generation. The video system is a shame as not on demand and very limited choice. They started the movie before the meal was served my screen was out of order. I mentioned it but they could not or did not try anything to fix it.We chose Air Namibia only because of the direct flight. If you do not mind having connections fly with South African.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Air Namibia customer review

(Ghana)

Air Namibia canceled our fight from Johannesburg to Accra on 1/24/2010 but the agents at Johannesburg didn't show sympathy or apology towards passages who were turned away. With a toddler our family had stayed at the airport most of the day to catch the flight home however the agents didn't issue any overnight stay voucher or arrange a transportation for everyone until 10 pm. The next day when we were switched to another carrier our child whom we had purchased a full-fare Air Namibia ticket didn't get a ticket for the switch. I had to march into Air Namibia office and request it. It was way too much for us who will avoid Air Namibia as much as possible.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Namibia customer review

(Germany)

CPT-WVB-WDH-FRA Business class. Check-In at CPT was a total chaos. Air Namibia ground handling agents didn't bother to put airline logo destination etc on the screens above the counters - we had to ask if they had a dedicated Business Class check-in-counter and which one it was. Queuing up there didn't save us plenty of time though since they worked almost in slow- motion. Aircraft on Cape Town-Windhoek flight was a B737-200 built in the early 70s but in relatively good condition. Huge old-fashioned business class seats. Service very friendly and attentive - for Air Namibia standards even excellent. Our flight to Windhoek wasn't nonstop but landed in the beautiful desert airport of Walvisbay where they let some passengers get off and others get on the plane for the last remaining 30 minutes of the flight to Windhoek. This stopover lasted no longer than 25 mins. We had left Cape town with half an hour delay but managed to arrive in Windhoek only 15 minutes behind schedule. Lounge in Windhoek is small packed with passengers waiting for the Frankfurt flight. WDH-FRA their last remaining intercontinental route is flown with A340-300 (bought from Lufthansa). Business class is comparable to LH or BA of 15 years ago. Old style cradle seats no lie-flats. IFE in armrest as personal TV but only a small selection of movies. Food edible (dinner had 3 main course options breakfast either hot omelette or cold cuts) wines were delicious. Toilets clean small amenity kit was provided. I had 3-4 hours sleep. Their business class can't compare with major airlines but Air Namibia does the job. Their prices are reasonable.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Air Namibia customer review

(Norway)

Frankfurt-Windhoek-Cape Town return. The flights were on time and check-in boarding etc. was professional. The price was reasonable compared to other airlines at time of booking. First impression well maintained A340-300 exterior wise with a slightly run down cabin interior. Old and uncomfortable seats good leg room. A340 only had "old fashioned" television sets above the middle section of the cabin. One projector screen at the front of the cabin section and 2 television sets for the rest of the cabin. One criticism of the IFE is that the main feature starts well in to the flight when most people would like to sleep. The meals were average to poor there were no heated rolls and main course did not taste of anything. Cold breakfast only. Their bar service closed after the duty free service "due to customs regulations" something which sounds like a cover for cost cutting. They could have at least offered drinks for sale. This was though not the worst issue with Air Namibia. I would say their flight attendants have a long way to go if they would like to compare themselves to professional airlines. The flight attendants FRA-WDH were grumpy to the point where I would say downright rude. They did not attend to passenger needs in any ways and seemed to want to get over and done with the job. I was personally accused of credit card fraud when I purchased duty free products on-board as my signature apparently did not correspond. (I understand the problem of fraud on many African flights but she had my passport and a credit card with a picture of me in her hand. What else do Air Namibia need?) The way she expressed this was also very accusing. The crew never smiled once and we just felt we were in the way for them. The other three flights were slightly better but I wouldn´t go as far as to say they have attended a smiling or service course. I would say fly Air Namibia only if you´re actually going to Windhoek and want to fly direct or their offer is really good compared to the alternatives. I will gladly pay more for another airline next time.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Namibia customer review

(United Kingdom)

I had booked a return trip from LGW to WHK - about 2 weeks before my scheduled departure from Gatwick I stumbled across information (by chance!) on the internet that Air Namibia had axed all its flights from Gatwick. They never informed me of it at all (later I found out it was because I had booked directly with the airline on its website rather than with a travel agent. People who booked directly with the airline received no information apparently). So I phoned their representatives (who were still active in London). The agent who took my call was very helpful though - she rescheduled my flight without issues with BA via Frankfurt. She had also assured me that I could check my bags straight through from Heathrow to Windhoek. Of course this ended up not being the case. The lady at the BA counter at Heathrow knew of no such cooperation with Air Namibia. She said I had to re-check the bags in at Frankfurt. I didn't mind though. Otherwise my flights were on time and I got to Windhoek without any other hassle. The return journey was flawless - bags checked through all the way to Heathrow from Windhoek via Frankfurt. I would fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes