Air Mauritius

A truly awful experience and one as a family we have no wish to repeat by flying again. It was a daytime flight and all the cabin window shutters were kept down and the lights kept down so we flew in darkness - we asked the purser to put up the lights and blinds and we were told he could not do this. There was obviously bright sunshine outside but we were subjected to flying in darkness. The food was truly awful - I am not expecting haute cuisine on an economy flight but we were served pap. We have eaten good food in Mauritius but no attempt was made to serve reasonable food - no fresh fruit - it is a tropical island and I believe an attempt to serve a slice of pineapple is possible even on a tight budget but the salad that was presented was ghastly. The bread rolls were as stale as bricks on all three meals presented - watch your costs but don't bother presenting it to customers as a meal. Just because they have a tray to fill with their little boxes for a 3 course meal doesn't mean the customer should be treated as a fool! The whole experience was a shambles and can reflect on the island of Mauritius as a destination. The airline is getting it wrong by subjecting customers to this kind of service/experience in this day and age.

We had to travel from Mumbai to Mauritius. Air Mauritius flight MK749 got cancelled on 17/7/2015 10 hrs before departure without an alternate flight arrangement. We had to book tickets from Mumbai to Mauritius via Dubai. Return flight of Air Mauritius on 21/7/2015 MK748 to depart at 2120 hrs was rescheduled late by 3 hours at last moment without indication to passengers.

Singapore to Mauritius. The crew were sleeping with covers on their head at the back of the plane which were far from a warm welcome I was expecting. However crew were helpful and fairly good for inflight service. Return leg did not meet my expectation - Air Mauritius delayed for 2.5 hours and was not helpful to change my connecting flight KL-Singapore. The ground staff in Mauritius was very poor in service for check in - took over 45 mins only for me.

We were pleasantly surprised by the service and overall comfort of the trip. The cabin staff were professional and friendly and the food and beverages top class. The accommodation arranged for us by Air Mauritius at the Airport Holliday Inn was top class. Thank you and well done, looking forward to our next trip on Air Mauritius later this year.

My wife and I booked business class from Cape Town via Mauritius to Paris (return). The 5.5 hour flight from Cape Town to Mauritius was essentially in economy seats with an arm rest in between the seats with a partial recline. The 12 hour flight from Mauritius to Paris in a A340 was in a reclining seat except that it is not flat so you end up sliding down the seat with your feet getting squashed against the seat in front of you. The airline assured us that this leg of our journey had flat beds which is certainly not the case. The inflight entertainment is a non entity and probably the worst we have experienced.

LHR-MUR return as experienced business travellers there are certain things we expect. We were originally flying BA until they changed the schedule meaning a loss of a days holiday unacceptable when you only have 7 so we changed to Air Mauritius which to be frank I was dreading! Check in fast and efficient fast track through customs as you would expect. As a small airline the lounge is shared with other airlines. A real let down next to no food choice wine etc ok Emirates it wasn't. Once on the plane business seemed reasonably comfortable until you try to sleep the seat doesn't lie flat but sloping to the floor. I'm 5ft 9 and my feet were rammed into the seat in front I didn't sleep a wink all night. Having said that food reasonable wine flowed nicely we couldn't get our TV to work my husband slept most of the way I had a very long night. Return ok lounge very nice food less appealing on the flight home very weird combinations we had 2 full dinners and afternoon tea halfway through. Got the TV to work this time but film selection rubbish.

Flew Cape Town - Mauritius - Perth Business class. The flight from CPT to MRU (A319) is more Premium Economy than business with extra legroom economy class seats (3) with the middle seat blocked. There is no individual IFE on this flight. MRU - Perth (A330) full business with slight inclining beds. Service was good and the food lovely and plentiful with matching wines. Business lounge at MRU airport very good. Would fly again.

A pleasant surprise on this MUR-TNR flight in a 340. Comfortable seats (for a 2 hours flight but in no way a lie flat) nice staff proper food and wine. Much better than my previous flight NAI-MUR where I paid business fare to be seated on a coach seat (and the crew told me it has not changed): this is why I would not recommend this airline.

The staff on the AM plane's do no more than the bare minimum service wise how many times does a customer have to ask for a glass of water? When you get the water its in a plastic cup and its warm! Their own pre flight customer care video states that consuming water is suggested for all flights! If only you could get it. Then there was the seating smelly old uncomfortable and zero leg room. I am 175cm tall and I was looking for space! We flew overnight leaving at 22.00 and the lights in the cabin were off for all of 3hrs in a 8hr flight! What also annoyed us was excessive the use of the PA! They love it everyone has a go the captain the assistant the FA captain and assistant and the toilet cleaner. Give it a rest no one listens to the announcements especially when we are trying to sleep!

The seats were narrow and leg room poor. A good point was the seating layout 2x4x2. The staff were polite and reasonably helpful. The inflight entertainment was poor and difficult to get to work. The worst thing was the food on the flight from Heathrow to Mauritius the food was just about acceptable. Coming back was dreadful. The dinner we left most of it and the breakfast was so dreadful that neither of us ate it. We have flown with many different Airlines none have been as bad as that.