Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 622 reviews
4/10
3 star Skytrax Rating
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7/10

Air China customer review

(United Kingdom)

Economy London Gatwick to Osaka via Beijing in mid-August and back via Beijing but to London Heathrow in early September. Cheaper than the others by £200 + a seat. Timings of flights excellent and quick with only 2 hour turnaround in Beijing. Planes Airbus A330-200 ok with 2-4-2 pattern. Seats no worse than many other airlines in economy - maybe an inch more than some. Food quality ok. Wine only served at end of main meal! Staff fine. Loos ok. Entertainment a bit limited and one seat back terminal ropey and you need the double mono adapter. Flights all pretty much on time. Beijing transfer is a bit tricky first time - go to the "transfer passenger" queue on the far right of all other queues looks slow but works ok then down escalator and back through security. We fly long haul every year sometimes several times and for the money and on this experience we thought Air China were fine.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air China customer review

(United Kingdom)

Business class London Gatwick to Beijing to Ulaanbaatar Mongolia. The new-ish business class lounge at Gatwick (North Terminal) is excellent for a short stay but perhaps not the best if you have a 3 or four hour lay-over. Aircraft was A330-200 seat 13L. Cabin was a little tired but was still in reasonable condition. The seat cushions were a little firm but the space and width were reasonable. I was worried that the full recline/flat bed was not actually going to be flat but it was and was very comfortable for a sleep. Supplied also with pyjamas and quilt for a snooze. Staff very attentive and there was no need to request drinks or top- ups as these were forthcoming throughout the flight. The Chinese meal was good but a little tasteless. A bit more variety and freshness may have improved it a bit. The AVOD completely froze for my seat and was never rectified throughout. However glancing at the programmes and films on offer I did not miss much as it was very dated. Punctuality excellent. Beijing T3 is not the easiest to change flights within and there is no channels for business class to speed up the process. As there were several flights arriving there was a very long queue of at least 200 waiting for the immigration check (although it was just a check to then be allowed in to the area for security - where there was another queue). Flight to UB was fine - with only 8 business class seats and two staff for the section we were very well looked after.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air China customer review

(United Kingdom)

London to Beijing in July. The seat was uncomfortable and did not recline properly. The food was far below normal international airline standards. Staff were unhelpful and curt. The inflight entertainment was limited and clearly designed more for a mainland China audience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air China customer review

(Australia)

Sydney to Beijing and onto London after a 7 hour stop over. I would never fly Air China again. I found the cabin crew rude the aircraft (Airbus A330) was old and the inflight entertainment system was either broken for me or the entire aircraft. Fair enough only paid $1790 for my return airfare but I still expect more than I received. I was told soft drinks were only served at dinner time and they offered me a small glass of warm water.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(Cambodia)

Flew PEK-FNJ on a B737-200. Seating was pretty cramped. Even though it was a short flight drinks and a snack-box was served. 2nd run through was made for drink top-ups. No IFE. FA's were cordial. All-in-all a decent enough experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Air China customer review

(Australia)

London to Sydney. The food was appalling unless you could speak Mandarin you were not able to communicate with the air hostesses. We were left sitting on the Tarmac in Beijing for 5 hours prior to take off (so long that we actually had to go back and fuel up once we were cleared for take off). The captain kept making announcements about bad weather yet we could see only sunny weather all around. The toilet facilities became quite bad. I missed my next flight as a result of the delays and the crew did not even apologise. I heard from a few western travellers that the lengthy delays were common.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
5/10

Air China customer review

(South Korea)

Flew from Incheon to Singapore return via Beijing. We were given a free upgrade to first class on the first leg of the journey which I can't complain about but the apart from that the airline is rather disappointing. Both of the flights on the way to Singapore were delayed by about 3 hours. The economy food was very poor; the beer and wine undrinkable; and the service was minimalistic. The crew seemed to have a very low level of English. They only offered drinks other than water once during the five hour flight from Beijing to Singapore and even water was not offered enough. There was no entertainment on the 5 hour flights to and from Singapore. Air China is cheap but it can really only be compared with other low-cost airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air China customer review

(Portugal)

Madrid-Beijing A330 and Beijing-Frankfurt B747 in August. Both flights left on time and arrived earlier than scheduled. Check-in and boarding was fast and efficient at both airports. Daylight flight from Madrid to Beijing. Small leg space in the A330 and cabin seemed old. Inflight entertainment was basic (small TV in each seat) consisting of 4/5 movies (2 Chinese + 2/3 English). Cabin crew was efficient but service was basic. Food was simple (2 lunch options but when it got to our row only one dish was available as they ran out of chicken). They served 2 meals. Red eye flight from Beijing to Frankfurt. Greater than usual leg space in the B747. Cabin seemed old but was clean. Inflight entertainment was very basic (1 large screen for each economy class section). Cabin crew was efficient and their English level was good. Food was simple but tasty (2 meals served). Good value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air China customer review

(United States)

Flew from JFK to Beijing supposed to return from MNL back to JFK on July 23. Food was so-so nothing to write home about attendants appeared to have problems with food carts and would push and pull without looking to see that the cart would be banging into passengers' shoulders. In MNL flights were cancelled rebooked cancelled without explanation. No ground crew or call centres to respond to inquiries. Finally rebooked back to JFK on Delta one day later. Communications totally inadequate not acceptable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air China customer review

(United Kingdom)

Very mediocre experience and an airline I'll be avoiding in the future. I was flying direct London to Beijing but the quality was worse than some domestic Chinese flights I've taken. I had to change seats a grand total of 4 times. Each time because my inflight entertainment system wasn't working and it wasn't until my fourth seat that the screen was working. During this time the stewards and stewardesses were co-operative in helping me find a seat but not kind or apologetic in any way. As for the food the quality of the Chinese meal was somewhat better than the Western meal but neither especially good. My main complaint about the Western meal was the lack of vegetables and meat. The service was perfunctory and the stewardesses stern and at times rude. I just think they have no concept of what customer service is. They warmed to me slightly as I speak Mandarin and was travelling by myself. All in all Air China will get you from A to B and the stewardesses will bring you your food and drinks but whether or not you have a relaxing enjoyable flight is another matter. Wouldn't recommend them and would prefer to pay extra or fly to China indirect next time to avoid them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no