Air Astana

Bangkok to Almaty. Excellent flight friendly and helpful flight attendants. Cabin crews English is getting better and more than adequate for a foreigner travelling with them. Food was good but could have been a little better. Seats good - not quite a bed but allow you to stretch and sleep. Portable hand held entertainment units not so good compared with other airlines. I upgraded at airport and this represents excellent value. Pre-booked business class is not good value.

ALA-AYT-ALA. Very polite and professional staff onboard. Excellent serving of special meals as ordered at booking and excellent care for children and aged passengers. I would recommend providing more toiletries (hand lotion combs etc). If possible please consider other supplier of noise-reducing earplugs those available in the passenger's pouch now don't reduce the noise and pressure discomfort in the cabin.

Excellent recent flights great selection from inflight service. Very friendly attentive and polite staff. Flights were on time and very comfortable good connections modern aircraft and all in all a great flying experience.

Four flights IST-ALA-TSE-ALA-KUL. All 4 were on time excellent service by cabin crew very good food and drink selection - both on domestic and international legs. Good seat comfort (cradle seats on shorter sectors angled lie flat on B767 to KUL). The only disappointment was the lounge in ALA which is basically a bar and you get a voucher for a soft drink plus a snack.

Business class to Beijing return from Almaty. Service was good and staff friendly. Better food better wines even cold champagne now. Staff are the airlines asset. They are informative polite and helpful.

Amsterdam to Atyrau return. Using Air Astana many times (not just this route) I have found the flights to be very expensive and often delayed due to technical issues or weather plus chaotic check-in staff! However the flight itself is well above average in food flight entertainment and service. Taking into account the experience from arriving at the airports plus the cost of the flight one would expect a smooth journey per se. Unfortunately this is not the case! Being a state airline and promoted as such there is a lot of room for improvement in this area.

Almaty-Astana return and Almaty-Abu Dhabi and all flights were fine. Check-in cabin service average food basic no delays. The Abu Dhabi flight was in an A320 though so entertainment and facilities were limited. It's like a lesser western airline but they do seem well-organised and have a good website. The only problem I had was caused by Etihad. I booked a codeshare through the Etihad website as it was the same price but included a bus to Dubai. However the bus departure time on my ticket did not exist and had never existed. I had to wait 3 hrs for a bus. If they had provided accurate information I would have made alternate arrangements.

Almaty to London. The service was pleasant and efficient KCTV was handed out as soon as seat belt signs went out so the time waiting for drinks to be served passed quickly by. As for the new wine selection this is good now that imported wines are included. The change from my first flight (Nov 2007) to now is positive.

GUW-TSE-SVO. I flew for business in Economy class and was impressed how professional the service was. The food is ok there was IFE via a small flip-down video screen and headsets were handed out to all passengers in time. During the flight from TSE to SVO they issued a travel pack (flight socks blindfold comb). I did have a complaint with the customer service from one member of the cabin crew and requested a comment form which was handled professionally by other members of the crew.

Bangkok-Almaty (Business) Almaty-Astana-Novosibirsk. The Business Class was very good and liked the beds. There was plenty of space but would prefer truly flat beds. Friendly check-in in Bangkok and food was better than expected. Allowed to stay in the Business lounge while I waited for the connecting flight to Astana. Business lounge in Bangkok was very ordinary and toilets were in a different area. Almaty-Astana-Novosibirsk. Everything was adequate and better food than I expected. These flights were still full.