easyJet

They sold me 4 one-way flights instead of 2 flying out and 2 return between Rome and Basel. The 14th I flew out to Basel. On the 15th I showed up at Basel and they explained I had tickets to fly out of Rome again - without ever returning of course! No problem they allowed me to either change the two tickets for 289 euro or throw out the old ticket and buy two new for 279 E!

Refused to check me in to my flight from Paris Orly to Nice because I arrived at the check-in desk 43 minutes before the flight. Forced me to buy a pair of new airline tickets at a cost of 150 euros on the next flight. I was in line for 13 minutes. At the next flight I made it through security in 8 minutes. They didn't start boarding until 18 minutes before departure. Forced my husband to pay 30 euros at check-in because his carryon was 1.8 cm taller than their published standard threatened to charge us 50 euros if we took it to the gate. My carryon passed at check-in and at the gate they tried to force me to check it for 50 euros because it would not fall all the way into the baggage sizer of its own force. First experience with EasyJet will be my last.

Very happy with my flight to and from Geneva which I make 2 or 3 times a year. I didn't pre-book seats as I saw no point in the extra cost. My hand luggage was put in hold free as not enough space in upper lockers. This was fine as I then did not need to cart my baggage around with me. My return flights included my grandson aged 4. Twice on trips he has been invited into the cock pit for a photo. when at Gatwick and parked.

Luton to Belfast International. I paid extra to pick my seat. There was a biting cold wind with gusts to 50mph. Boarding was really slow so I got to stand around on open steps for several minutes whilst people got their stuff packed. When I got on board my carefully chosen window seat turned out to be next to a screaming baby. I swapped with one of the parents so I was then one row away from a screaming baby. On a flight with unallocated seating I would have picked a seat 15 rows away. The next time I flew with them they made me pack my carry on bag in the hold. There were seats which were near empty luggage bins but the bins near my allocated seat were full. It meant I had to hang around waiting for my bag to arrive when I should have been on my way home. They are trying to act like a premium airline but without the infrastructure or the organisation. It takes too long to board so they end up running late. If I'm boarding from a sky bridge then its not so bad to have to wait whilst people find a specific seat. However with Easyjet if I am queuing outside I want everyone onboard and seated as soon as possible. When I've got a choice I will use some other airline.

ATH-MAN-ATH 28/4 - 08/5. All flights on time or slightly early. Got 3 seats together without having to pay extra. Boarding easy for both flights. Check-in quick. All in all good experience and as I booked the flights months in advance very good value for money.

On my way back from Berlin I missed my flight although I checked-in on time. Security check at Schonefeld airport was so tight so after I passed it - it was impossible to reach the gate on time. The gate number was 34 (out of 35 gates) and it was located about a mile away from the security check point. When I reached the gate - it was already closed. There were no announcements from airport speakers nobody tried to find out what had happened to me. The check-in desk closes 40 minutes before the flight and as per EasyJet's customer support explanations - it is my duty to reach the gate on time (30 minutes before the flight). To reach the gate in 10 minutes (if you've checked in 41 minutes before the flight) is impossible in this airport! I do think that EasyJet flights from this airport suffer from very bad organization!

Flew Gatwick-Gibraltar on 10th April 2013 had to board via the stairs and not the airbridge at the North Terminal making us about 3 mins late. Seats were fine and legroom ok for a short flight Snacks and refreshments were priced ok and so was the duty free. Crew were friendly. Landed 10 Minutes early. Return Gibraltar-Gatwick 12th April 2013 boarded via stairs again but that's the only way to board in Gibraltar turns out it was the exact same A319 aircraft we came out on! Just as we were about to pushback a 15 minute delay due to paperwork quite lucky as the Monarch A320 to Luton had a 3.5 hour delay! Seats were fine and legroom ok like outbound snacks and refreshments priced ok and so was the duty free. Crew were friendly. Landed 4 minutes late. Overall I would fly easyjet again as they are cheap and get you from A to B efficiently!

LGW-LPA-LGW. April 2013 - To be honest I wish BA would start flying to LPA direct as it would make things much easier but as it stands you've got either easyjet or ryanair and I would say (after many flights) that easyjet does have the advantage on this route by a small margin.

London Gatwick-Inverness return. Excellent experience flights pretty much on time cabin crew friendly and helpful. The new pre allocated seating is a vast improvement and no longer an uncivilised scrum when boarding. We didn't pay extra but still got seats together. As long as the price and service is right we will happily continue to fly Easyjet.

Luton to Faro and return. Bag drop off very good no waiting at Luton but a longer wait at Faro to check in. Both flights on time aircraft clean and comfortable for leg room given. Cabin crew pleasant and regular information from flight deck. Will use again.