easyJet

Geneva to Nice on 29th August 2013 - 1st flight in the AM. Obviously got up extremely early to make it to the aeroport on time (checked my phone and email before hand just in case flight was delayed). Arrived was informed by other passengers (not check-in person who conveniently forgot) that the flight was +3 hours delayed. The official reason was "Technical issue with the plane" (the agent then added we'd rather passengers were alive and late than the alternative). 2 hours later we find out it's actually missing crew members because of poor organization. I nearly missed my connecting flight. Easyjet does not care it's not their problem. I will never fly Easyjet again.

Gatwick - Venice and then Rome - Gatwick. Booked these about 6 weeks prior and paid to choose my seat and speedy boarding - a worthwhile investment! I could not fault them - it was a cheap flight so had little expectations but everything was done professionally and with a smile. No real queues at either end to check in staff were all really friendly and dealt with some very difficult people without losing their cool. I was impressed and will definitely use them again.

Luton to Geneva. Always surprised by their baggage policy. I was just 1 kg over (21 kgs) and the check in assistant charged me. It's not a problem but I was just thinking the person in front of me weighed at least 95 kgs and is not charged for their 20kg bag. I weigh 65 kgs and have to pay for 1 kg over. Appreciate you cannot charge based on a person's total weight but for some reason it seems unfair. Also they are not very consistent - I often carry 21 kgs on Easyjet and they do not charge anything - could depend on the mood of the Easyjet check in assistants. At Luton the assistant said the Managers had asked them to charge every person on that day.

Recently travelled from Liverpool to Amsterdam (LPL-AMS) and Amsterdam to Liverpool (AMS-LPL) with easyJet. Fantastic cabin crew on both ways very friendly and could not do enough to make you feel comfortable. Great service from easyJet!

Has anyone flown an airline which fails to take any luggage on board. Arrived at arcelona airport mid morning last Wednesday 4 September and no-one had a case! No cases were onboard unbelievable. No information given as we landed or when we all stood watching an empty carousel. Next step of course was a huge 2 hour queue to talk to the one poor girl on the Easyjet desk.

We flew to Turkey this year. We paid £400 each (3 of us). We were delayed at Liverpool for 2 hours and I couldn't believe for the price there was no inflight entertainment or inflight meal. They say you get what you pay for but I'm sorry this was a rip off! The seats were uncomfortable and squashed and staff were unhelpful and rude. On return we only had Turkish lira to which we were told they only accept euro or sterling so we couldn't buy a drink on the plane. We were offered tap water. This was the first and last time we fly with easyjet!

We travelled Manchester - Tenerife on 2nd September. We chose Speedy Boarding and pre selected our extra legroom seats. Both worked brilliantly and we even shared 3 seats between the 2 of us. We departed 30 mins late and had a pleasant flight. The cabin crew were efficient friendly and pleasant. Arriving at Tenerife we had the excitement of a "fly - around" just as we were about to land the pilot accelerated and flew away. He announced that due to excessive tail winds he was going to attempt the landing again. To some cheers and applause he did so 10 mins later. I'm a fairly frequent flyer and I've never encountered this before but it was handled very well and we had above all a safe flight.

EDI-MUC on 23 August and HAM-EDI on 2 September. Two more great flights with Easyjet. Slight delay leaving EDI due to another aircraft having a technical problem and delaying our aircraft's arrival on the stand but this was made up in the air and we arrived in MUC bang on time. Cabin crew exceptionally pleasant and friendly. On time departure from HAM and early arrival into EDI on the way back. Cabin crew not up to the same standard as the earlier crew but still fine. The aircraft were almost full on both flights which I hope will encourage Easyjet to consider serving even more destinations direct from Scotland.

BHX to BFS and BFS to BHX 2nd September 2013. Had a great first two flights with easyjet! The cabin crew especially on the return flight were very friendly and clearly enjoyed their jobs as they were joking with us and other passengers. They were also very professional. The seats are comfortable with good legroom although if you have longer legs you may want to upgrade to the exit row seats. There is also a wide range of items to buy as gifts at good prices which we took advantage of. The aircraft (same both ways) was in excellent condition and very clean; the flights both left on time and arrived at the destination early. Only had hand luggage and what was interesting in how quite a few people seem to have massive bags as hand luggage Easyjet were very lenient in not enforcing the rule a certain other airline would have made a fortune in oversized baggage! I only wish that Easyjet could open a base at BHX one day!

Flown from AMS to LIS on 1st September nothing to say when comparing to KLM TAP or even Transavia which are so much more expensive on this route than easyjet. Went to the plane almost 45 minutes before departure time stress free boarding smart and polite crew onboard who I could see were doing their very best in order to accommodate a few last passengers with some musical instruments sit together. Very quiet flight great food onboard (loved the ham and cheese toastie) and flight arrived very early. Will keep using easyjet on this route as they are the cheapest tough still offering the same or even better service than its competitors.