Cathay Pacific Airways

My wife and I (both seniors) were in Premium Economy Class (Seats 31H and 31K) on flight CX879 from SFO to HKG (with connection to BLR) on 12th September 2013. During our onward flight from HKG to SFO in March 2013 we had felt very cramped in Economy Class and so we got our tickets upgraded for our return journey in September. Little did we know at that time what a wise decision that was. After the flight CX879 took off on 12th September 2013 the elderly passenger in front of us took ill. The flight was diverted to Anchorage in order to offload the passenger and then we landed at Taipei for crew change. Finally after being in the aircraft for 20 hours we landed at HKG on 14th morning very tired. We had of course missed the connecting flight. We were afraid that there would be a crowd and big confusion at the transfer counter. We thought we might have to spend long hours at the airport. We were in for a delightful surprise. We found a long table arranged with all the new boarding passes envelopes with hotel coupons and cash for meals also instructions for transport to hotel. We could not believe our eyes. We were accommodated at J W Marriott where we could take good rest and take the BLR flight on 14th night. We should also add that the 20-hour flight was made bearable because we were in Premium Economy. One complaint: On that long flight no clear announcements were made about our landing time arrangements made for connecting flights etc. Because of my good experience with CP last year I am again travelling BLR-HKG-SFO on July 22 2014 by Premium Economy. Even though the price was high for me I still decided to pay extra for the comfort.

Cairns - Hong Kong return. My seat tray table and screen had dirt on it and a repulsive odour. Flight attendant didn't care but did give me a towelette. Food was poor. Return night flight had dreadful service no hot beverages at all. Limited choices of others. The FA walked through a couple of times only with a couple of drinks on a tray and did his best to ignore everyone. The in-flight announcements in English were incomprehensible. These planes did not have any personal airjets and were uncomfortably warm.

I am a fan of Cathay Pacific. They seem to me to be the most consistent in cabin service wherever you embark. Mostly I have travelled Business Class but have also travelled Economy on one occasion. I like a clean cabin and clean wash room facilities. Cathay Pacific seem to ensure that this is the case. The crew provide efficient helpful and pleasant service. Our last flight was LHR-HKG then HKG-MEL in May 2014. I like the flat beds on the Cathay Pacific 777. To me they seem longer than other airlines flat beds. LHR-HKG we were given Billecart Salmon champagne and very nice it was too. On the HKG to MEL leg it was Deutz. Not quite as nice as the Billecart. Food varied from good to excellent. The array of entertainment options was comprehensive.

On flight CX 749 from Hong Kong to Johannesburg Wednesday 23 April 2014 my friend became ill and went into a semi coma. The staff were brilliant and two staff were excellent for the efficient way in which they dealt with the person. Thank you for all the support! to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.

ADL-LHR via HKG. Check-in at ADL quick and easy well organised. Unnecessary delay with boarding process resulted in 20 mins late take-off. Stacked at Hong Kong landed 30mins late. Onward flight to LHR already closed so rebooked on later flight at 23:30. Given a hotel voucher but this didn't compensate for losing my previously selected aisle seat and having to then travel overnight to LHR arriving 05:45 am instead of 20:30pm the previous evening. Aircraft meals and cabin service could not be faulted and Premium Economy definitely recommended on longer journeys just a great shame that ADL to LHR schedule obviously does not allow enough time for flight transfer at Hong Kong so don't expect to fly straight through. Cathay Pacific you need to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.

Melbourne-Rome return. First leg of flight fantastic service great stop in Hong Kong of 6 hrs a bit of a drag second half much better due to larger seats but service great all the way. My travel friend had difficulties walking and was offered wheelchair assistance for all the flights - they were wonderful and friendly putting her and myself at ease. Flights home even better. Thank you to all the staff who helped us have a great holiday.

Heathrow to Denpasar (Bali) transiting in Hong Kong. Overall a very positive experience especially for the money (585 pounds return which is exceptional value). The choice of entertainment isn't as extensive as on Emirates or SIA but was adequate with several of the latest movies offered. Service was friendly and prompt. Food and beverages were hit and miss but having apples nuts and noodles available between meals was a nice touch. I'm 6"3 but found the seat comfortable enough for a long flight.

Vancouver to Hong Kong. Flight was pretty uneventful other than three infants on board which didn't stop crying but that's not the airline's fault. FAs were very attentive and went through the cabin with a tray full of cooked cup noodles and offered them to anyone that wants one midflight. Very good IFE with some of the most recent movies available.

Perth to Hong Kong in business class the first time that I have used Cathay Pacific. The seats are very comfortable with power recline and are able to lay flat if you need to sleep. These pod seats are fairly private and the food and cabin crew are outstanding. The food included fresh fruit croissants salmon Kung po chicken and various other delights. A choice of beverages was extensive.

I was very disappointed with our flight from Rome to Hong Kong (flight CX292) on 7 May 2014. My son was travel sick and the flight crew were very unhelpful. Also service of water and snacks during the night was very poor. I had to ask for water and when I asked for assistance with my son none was given.