Cathay Pacific Airways

I am a 69 y/o seasoned traveller. I am mobility impaired following a series of joint replacements. I recently flew with Cathay Pacific return from South Africa to China via Hong Kong as a single traveller. I want to thank them for their fantastic service! From the moment that I arrived at the airport in Johannesburg - I was well supported and I received assistance with my mobility issues in a professional and caring manner.

Hong Kong. Beijing June 19 Business Class. Extremely comfortable short flight. Private lie flat seats on the A330 with great entertainment options. Decent breakfast served appropriate for the regional service by an efficient but not at all warm cabin crew. All in all US and European airlines could learn a lot about how to do regional first/business right. I would never hesitate to fly or recommend this carrier in the future.

Economy class SYD-HKG-EWR. Professional and respectful service on both legs and it was particularly good on the HKG-EWR leg. The HKG-EWR flight is one of the longest flights in the world but I found it very comfortable. After a 15 hr 20 min flight I emerged feeling pretty good. Seats are good good choice of food and sufficient variety in the IFE choices to keep passengers entertained. Cabin crew took care to ensure cabin and toilets remained clean throughout. They also came around regularly offering drinks an essential but often overlooked need on ultra-long flights.

Sydney - HKG - Milan and return Premium Economy. Sadly disappointed. Having flown premium economy or business on a number of airlines in recent years this definitely felt "economy". Service food and beverages were very average. Seat and entertainment acceptable. I note that the cost was equivalent to Singapore Airlines economy class via Singapore. Next time we'll opt for SA. Neither the food or the beverages offered were business class equivalent. Did I misunderstand what we were paying for? The crew were rarely seen but happy to step across passengers in the front row. No "excuse me's" were offered. The only flight where service was up to standard was HK-Sydney when the aircraft was not full. If this was "premium" we'll opt for economy on another airline!

My family and I have recently traveled on the first class seats of the 777-300er. It was a "rather" comfortable seat. It is a lovely experience because with just one click of a button you can transform the seat into a bed. The cost of the seat was a bit expensive but it was worth it. The staff service is excellent because of how fast they help you and how they remember your names. The food was okay but not the best. The inflight entertainment was okay very high quality but lack of movies. Overall I think that the first class experience is very good.

My wife and I travelled 4 sectors in Cathay Business Class recently (CX110/CX261?CX260/CX139). We have a benchmark from travelling frequently with Qantas in Business. Several major aspects warrant comment. My wife is diabetic which was nominated at the time of booking. On one long overnight sector she asked for a light snack as she had to take medication. The staff member disregarded the request and offered no snack. However on the return long overnight sector a staff member when asked offered that a special snack had been loaded and was most obliging. What an inconsistency in the attitude of cabin staff. There appears to be no small snacks available at any time as is the case with competitors. Seat allocation. Was arranged at the time of booking which was some six months prior to departure. Boarding passes were issued at Sydney for the two sectors. Upon presentation at Hong Kong we were informed of a problem i.e the seat was broken and would not recline thus was unusable. We were asked to go to one side whereon we asked for a supervisor. Apparently our adjoining seats were not possible as one seat was broken (by coincidence the frequent flyer award seat). As the flight was almost fully booked we were allocated seats apart five and six rows behind. As it was nearly midnight we had little alternative. Upon boarding we overheard a passenger seating next to my wife who wished to be repositioned nearer his friend. We were able to sort this out and then inform cabin staff. Sometime later (there was an hour and a half delay before takeoff due to weather conditions) we noticed the original seat was occupied and was fully reclined. This seat was the frequent flyer seat.

My wife and I recently flew MEL-HKG-KIX and return and found the airline's standards have fallen since we last flew with them several years ago. The 777 seating between Hong Kong and Japan was particularly uncomfortable food on all legs was some of the worst we'd had eg. braised beef between MEL and HKG was almost all fat while 3 of the 5 Western meals on the HKG-MEL leg had onion sauce &/or onion ingredients. We were laughed at by the cabin staff member when in response to her question we asked for diet coke with our main meal between HKG and MEL. The entertainment system is good but there was little difference between the May programs and those on offer in June. Also the same advertisements before each program are very annoying after a while but at least you can fast forward through them. I doubt we would choose Cathay Pacific ahead of Singapore Airlines in future.

Flight from HKG-DPS return business class both ways. HKG-DPS older 777 seats went out with the arc. hardly any choice on the IFE. Trip only saved by the friendly and efficient staff. Return leg changed aircraft to 747. Uncomfortable seating. headphones did not work. Staff offered me a change of seat but was a baby right in front of new seat so politely declined.

Hong Kong-Bangkok-Hong Kong outbound flight CX705 was half empty. Services were standard. However there was no inflight entertainment system. The inbound flight CX616 was cancelled without prior notice even though I already provided the airline with my full contact details including email when I bought the ticket online. Check-in staff said the flight was cancelled because the airplane didn't arrive from Hong Kong last night due to operational issues. If so the airline should have had sufficient time to notice passengers. I was transferred to another flight 3hrs later. The flight was packed. The services were standard as per usual. Again there was no inflight entertainment system.

Wonderful experience aboard Cathay Pacific. Had to fly to London and back in 72 hours so needed to be comfortable. Long haul business class beds on Cathay Pacific are the most comfortable I've flown and I managed to comfortably sleep 7.5 hours on the long haul flights. The staff are amazing. They all remember passengers by name throughout the flight. Studio CX IFE was great. The food delicious and plentiful. A perfect experience.