"it's truly awful for short-haul"
L Kelly (Canada)
Not Verified | Quite possibly the worst business class I have ever flown in. It barely rates as premium economy, and BA shouldn't be suggesting that they are offering premium seating on regional routes in Europe. On these routes, BA has crammed their seats so close together that the experience is like flying on a discount airline. Buyer beware, there is no point in upgrading to business class, other than ensuring the middle seat is empty and you and your bag can board first. The seats are extremely uncomfortable, and they can't really be reclined. There is no in flight entertainment; not even an app (which many discount airlines do use for regional flights). Once upon a time BA used to be a good airline, and maybe it still is for long-haul, but it's truly awful for short-haul (and is a five-hour flight actually short haul?). Might as well save some money and just book a cheaper airline. Staff are courteous and professional; the issue is the quality of the product for the price.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Cyprus to London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"never be flying with BA again"
Jana Chua (Singapore)
Not Verified | I will never be flying with BA again. This is my first and last. I was flying from Singapore, transit at Sydney and then to Auckland, my destination. Firstly, there was an hour delay for the flight from Singapore. That was fine, I received an email in advance and could just head over slightly later. I confirmed with the staff at Singapore that I'll make it just fine for my connecting flight since it was just an hour delay vs a few hours in transit. I arrived in Sydney, the flight was fine and the BA staff were decent. I knew that it was close to my boarding time and so I rushed through the checks to get to my international transit flight. We were ushered downstairs to catch the shuttle bus. After queuing for such a long time, they scanned my boarding pass and said that I was taken off this flight (I was not notified prior) and had to find the transfer desk and request for a re-book of my connecting flight. I rushed over as quickly as I could to waste no time. The lady who was a Qantas rep told me that I needed to speak to a Menzies rep about this matter. She gave me instructions to find a Menzies rep. I rushed to the boarding gate of an Asiana flight to speak to a Menzies rep but they were busy boarding the passengers. So, I waited by the side for all the passengers to board, only to be told to head to another transfer desk to re-book my connecting flight. There were other disgruntled passengers when I arrived. The next available flight was at night. This meant that I arrived at 8+am at Sydney and had to wait for close to 12 hours to get on the next flight. As I did not have an Aussie visa (did not need one as per my booked flights), I was not granted a day stay and was given a meal voucher and was sent off to hunt for a good place to rest/sleep/nap. Many cafes and restaurants rejected my meal voucher by the way but I finally got food. Ultimately, my re-booked flight was delayed again by another 30mins. The stress, anxiety, fatigue and hassle caused by BA's poor re-booking system. I've filed a formal complaint and request for compensation and we're waiting to hear back.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Auckland via Sydney |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it was extremely underwhelming"
E Gayerlo (United Kingdom)
✅ Trip Verified | On the my trip to Mexico City, I had the opportunity to experience BA long-haul business class for the first time and it was extremely underwhelming. First of all, boarding to our flight to Mexico city was done with buses. Every inch of the bus was filled with passengers and we couldn't even breath. The Club World experience is not personalised and it doesn't make you feel special. The flight crew were giving the welcome drinks as if giving free food at a food bank and I wasn't offered a non-alcoholic choice due to sitting on the last row of business class cabin. The same rude serving attitude happened when the flight attendant was serving ice-cream mid-flight on the way out. He literally threw the ice cream to my head as I was in the middle seat that is covered from all sides that makes flight attendants hard to reach. The most striking issue with the cabin is the state that the seats are in. They were their old style yin-yang seats and they looked pretty old, with no storage space, and most functionalities are working with a struggle. My entertainment screen was not working well and it was quite unstable. When the flight attendants were playing the security on my way out, neither of the seats in my area playing the safety video and the flight attendants had to re-demonstrate the security instructions manually. On the way in, the crew opened my screen for security demonstration but it kept closing in. When I asked if there is a way to keep the screen open, the flight attendant joked saying "I will tell the pilot to fly with an angle so that the screen is pulled down and it will stay open". I found this attitude unacceptable. The screens were old and bad quality. I was quite underwhelmed by the food provided on board. They looked great on menu card but were quite bad when they are served.I would not recommend BA business class product based on this experience.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Mexico City |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"an excellent experience"
T Collins (United Kingdom)
✅ Trip Verified | I upgraded at check in to Club Europe seat 1D and had an excellent experience with BA. The check-in at the airport was very quick and smooth, with friendly staff. Once through the fast track I headed for the Galleries lounge at LHR T3 and this exceeded my expectations. The food was really good and I had a superb view out over the runway. The flight was great. Some people have remarked that legroom isn’t good even in Club Europe but I found it fine for a 2 hour flight. ‘Afternoon tea’ was delicious. Cabin crew were excellent. I was out the airport in about 10 minutes from landing. BA did a superb job on this flight.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Heathrow to Oslo |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they refused to fly me back!
Armando Castro (Australia)
✅ Trip Verified | I bought a return trip with BA, through Webjet Australia last year. I would fly from Sydney to Porto middle of June with no problem. But I had to return earlier to Australia. So I requested a change in the dates from March to January. I should point out that BA partners changed the details of the return flight many times. That is not a problem. The problem is that although I was flexible with the dates they refused to fly me back. I had to buy a ticket from another company to travel to Australia. Later I asked for a change of the return date to January of next year. Again that was turned down. I will keep in mind this negative experience with BA when booking future trips.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Porto via Singapore / London |
| Date Flown | June 2023 |
| Value For Money | 12345 |
| Recommended | no |
"Poor from start to finish"
Simon Channon (United Kingdom)
✅ Trip Verified | Poor from start to finish. Six months after purchasing our tickets I added an extra bag at the exorbitant cost of £130, but this transaction failed to make the system. I rang BA customer services only to be cut off without a reply. At LHR a manager had to be summoned to verify my printed receipt of payment. I was assured there would be no problem on the return trip. Wrong. Same experience at LIS! On board, an hour delay because of late discovery of technical fault. Old plane, with an uncomfortable seat with minimal legroom. Soggy cookie and small bottle of water offered free. Return trip, even more uncomfortable seat, made worse by the extra recline the passenger in front of me enjoyed due to his knackered seat. Once upon a time BA stood for something. No longer. Next time it is TAP, with their much newer planes.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Lisbon |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
“customer service non existent”
C Allen (United Kingdom)
✅ Trip Verified | Communication and customer service non existent, they make me pay for seat on my return flight from Madrid to London, where didn’t should be as my ticket was premium economy. On the time of check in just was able do BA-MAD but to not MAD-LHR just in Madrid they issued boarding pass changed my seat from 5F to 19F worst seat ever, explained rudeness on Madrid - plane changed. That section is Business and you are premium only, we send you to the back,, no apologies, no answer complaints, low cost airlines treat you better, refund of seat received but zero apologies.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Madrid to London via Buenos Aires |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"no better than the worst of the low cost"
Peter Hansell (United Kingdom)
✅ Trip Verified | That was supposed to be my flight but it was cancelled 12 hours before takeoff. After nearly 4 months BA finally responded to my compensation claim confirming I was due statutory compensation. Another 2 months later and still not received it despite chasing. According to BA my bank must have lost the payment so now apparently my problem again. From my experience a once great airline now with customer service no better than the worst of the low cost carriers.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Pisa to London Heathrow |
| Date Flown | September 2023 |
| Value For Money | 12345 |
| Recommended | no |
"could not have been better"
Caleb Lowe (United Kingdom)
✅ Trip Verified | Have no fear when your BA flight is operated by Finnair. The business class seats offer more leg room than the BA offering and the service just could not have been better. Food (BA) was good too. Excellent flight arriving so much ahead of schedule that there was a delay disembarking as there was no one available at LHR to pilot the bridge.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Malaga to London Heathrow |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Never again"
Kevin Statham (United States)
Not Verified | We have flown BA five times from western USA to England. Always decent service. Never again. If you have a problem their website is impossible to navigate. It’s terrible, takes you in endless repeating circles and loops that never lead to any resolutions. They lost our suitcase. We spent hours upon our arrival in Lisbon trying to navigate their website. It was frustrating and fruitless. Three days into our trip and we still are waiting for our clothing and toiletries and electronics. Can we talk to a real person? No. It’s impossible. We have even quit thinking about the $396 we spent to secure seats in Economy that turned out to have no extra legroom. We paid $400 extra for nothing. We are done with BA. Whoops, not quite. We still have to get home.
| Aircraft | A350 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Phoenix to Lisbon via London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
