British Airways customer review
Susie Brownings (United Kingdom)
LGW-TFS-LGW seat pitch and comfort were good. The snack was perfectly adequate but the bar service was diabolical. My husband asked for a beer which was bordering on warm. I asked for a Bacardi and diet coke was advised had run out of Bacardi (bearing in mind we were one of the first to be served). I settled for a white wine which was tepid had to add ice to it. Further into the flight my husband asked for a second beer he was told that they had to save the beers for the return flight. Our crew were all slightly older they were obviously very experienced to the point of doing everything automatically but not actually listening to the passengers. On our return flight we received almost the same service only allowed one can of beer and no Bacardi. Very disappointing we wanted to relax and celebrate our anniversary with an inflight drink. The return crew were slightly more attentive but the good old BA customer service was missing.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Desmond Whelan (Ireland)
I travel world-wide mostly on business and in Business Class. I don't think I have ever had a flight with BA that wasn't without an issue. Recently and not for the first time I checked in to find that Club Class had been over sold. So lets call it what it is.. Greed it's a disgusting practice. The planes are usually dirty and if you get "Bumped" down to Economy the food is awful while the Cabin crew are mostly helpful and friendly you don't see them apart from meal time even when you use the call button where do they go and what and what are they doing?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Richard Lightbody (United Kingdom)
I flew from LHR to SIN; the aircraft was a Boeing 747-400 which was tired and old. The IFE had to be re-booted and the system was not yet up to date like on other BA aircraft. The seating cover on my Club World seat kept coming off the aircraft seemed very tired. The food again was at a good standard and the crew were helpful. I always fly BA and I love the Boeing 747 but unfortunately the 747 have to go at some point.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Cutts (United Kingdom)
LHR-SOF-LHR 27th Feb/2nd Mar Seat A1 on an A320 in both directions check in at T5 quick used the BA Galleries South lounge which was good as ever. Boarding on time as was departure and arrival new business seats on both aircraft which were comfortable enough. Food (Breakfast) and crew on outbound very good bags waiting once through immigration in Sofia. Return check in quick although security check was so slow the lounge in Sofia is dreadfully dull with no facilities food or drinks passengers would be better of using the general airport facilities! Departure was almost an hour late as was arrival due to weather at Heathrow; otherwise crew were great as was the lunch served.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Hanstock (United Kingdom)
I took a flight from Gatwick to Barcelona. Although it had a BA flight number it was operated by Vueling and that meant I couldn't use the BA lounge despite my silver Executive Club membership. I didn't choose Vueling I was under the impression I had chosen BA and would get the BA perks just the same. There was no in flight entertainment (hence 1/5 - it should be 0 of course).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
David Graham (United Kingdom)
Flew LHR-JFK-LHR in February and enjoyed excellent service on both sectors. I used AVIOS points for these flights and had booked in World Traveller Plus. From the moment I boarded at LHR terminal 5. I was addressed by name throughout the flight. (I have a BA Executive Club Silver Card.) The cabin crew couldn't have been more friendly yet discreet. Offered a glass of champagne extra wine and post dinner drinks. I was given a very warm welcome. On the return from JFK I was surprised and pleased to have been given an upgrade to Club World in spite of travelling on a Reward Flight. This meant I was able to use the pre-flight supper in the JFK lounge which is so much better than eating during the flight so I was able to maximise sleep. I couldn't have been more pleased with the service I received on both legs. When BA gets it right it is in a class of its own; friendly personal yet very unobtrusive service.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Robin Middleton (United Kingdom)
Recently flew to EZE and back from LHR. Longest flight on the BA network. In each direction the crew were brilliant and nothing was too much trouble. IFE rather dated and choices were only average. Food was ok better than last year on this route. Actually had a very tasty steak out of EZE which was pink great! But full English breakfast is best avoided the continental choice was excellent. On schedule both ways and landed 30 minutes early both ways. Baggage arrived very promptly. For once there were no long queues at EZE. (Buenos Aires). I fly this route perhaps twice a year 3 years ago it was all pretty diabolical but despite cutbacks crew all seem much more friendly and the food is slowly improving. No other direct flights from LHR.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Drake (United Kingdom)
LHR-Washington in Club World. My disappointment continues with BA on the A380 Club World seat. In theory being the flagship plane - it should have the flagship Business class seat. As a regular traveller with BA I know the "Club" product well and this seat is a lot more cramped than the older 777 product. What BA risk when they downsize a product is insulting the regular traveller whom WILL notice and take offence and fly with someone else. Its a bit like the BA First product this used to have caviar on the JFK route and silver plated cutlery and Krug champagne. Now they don't. I notice because I used to experience it. Meanwhile prices have shot up - and quality has shot downwards. Very disappointing.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Allan Simpson (United Kingdom)
Flight was cancelled with no explanation. No offer of help whilst having to stay the 2 extra days in Thailand. My flight from Bangkok to Heathrow was horrendous. Travelled World Traveller plus which is a total waste of money. We were served a meal within the first couple of hours of the 12 hour 35 minute flight. I was offered beef or Fish. It was actually Chicken. Apart from a tub of Ice Cream the next meal was not for another 8/9 hours. When the meal did arrive it was Pasta or Chicken. I asked for chicken. It was Fish! It was also vile. Sent it back. Judging back the food going up and down the aisle so did several others. I went to the back of the cabin for a cup if tea. I was advised if I wanted more tea could I retain the paper cup as they were running out!!! It was like being on some 3rd World airline. This is BA. Supposedly the flagship airline of our country. It's an absolute disgrace. I have flown for over 40 years and never again with BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Brad Basler (United States)
Flew from SFO to Milan via Heathrow on 2/14 returned 2/21. Outbound was rescheduled due to changes requested by my company's business partner in Milan. This was the third reschedule and BA charged 433.40 533.90 and 275.00 successively on a basic $1822.00 economy flight. No other airline does this in my experience. Incredibly my travel agency could not reserve me a window seat ahead of time - unless I paid an extra $53.00 for each flight. I did so but was given an aisle seat on the outbound flight anyway. Both overseas legs were on 747s that were extremely cramped for someone over 6 ft. tall. On the way out my antiquated in-flight display did not work. On the way back my headphone jack was broken. We left Heathrow 90 minutes late due to a computer glitch but for the next 12 hours the BA website indicated on time arrival so my wife waited two hours extra at SFO. Overall a very poor experience. I will avoid BA whenever possible.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
