British Airways customer review
I Gowon (United Kingdom)
This is not reflective of BA in general only this particular flight. I flew LHR-ABV on Saturday 7th March. This was the Friday 6th flight that had to be rescheduled due to technical issues. Now if anyone is familiar with this route you will know that service onboard is sometimes not as consistent as say the transatlantic routes. Considering that the flight had been delayed 23 hours one would have though that cabin crew would have been more attentive. This is not to say they were in any way unprofessional they were just in a hurry to give you a drink and your meal. There after you barely saw them! Duty Free sped through the cabin faster than Usian Bolt and landing and immigration cards were handed out just before landing. I was part way through completing mine when I heard the "Cabin Crew 10 minutes to landing" announcement! The seat I was sat in had a broken IFE screen hinge and would swing back to the closed position. Fortunately the cabin was not full which is a first for this route! Sadly the seat I then chose also had an IFE issue too - a minor one but annoying nonetheless. Third time lucky and hussar! I must add that the choice of films were rather poor too. The food would have been good save what was on the main menu. It was a choice of Chickpea Tagine Chicken and African Stew. Which region of Africa did that stew pertain to be from lord knows. Anyway I opted for the chicken. I must say I was supremely underwhelmed. It was nothing short of a "school dinner": flavourless and unappetising.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Panos Anastasopoulos (United Kingdom)
BA085 LHR to YVR 10/03/15. Narrow seats without much legroom food acceptable but nothing special. Upgrade not an option due to restrictions of avios programme. Overall not happy.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Angie Kirkpatrick (United Kingdom)
London to Budapest and back in Club class. First leg not too bad apart from ridiculously narrow seat which is exactly the same as economy seat but a spare one in between. Usually seats are moved so that they are wider with a narrow seat in the middle. The return was terrible. BA do not pay for Cub Europe travellers to use Fast Track at security - disgraceful especially as it is particularly slow and inefficient. The lounge is mediocre at best. Absolutely not worth paying for Club. BA need to get a grip on their falling standards and increased prices.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive V Drake (United Kingdom)
LHR-PISA-LHR. I have a house in Tuscany so fly there often. I used to fly a certain yellow/blue/white budget carrier from Stansted but got fed up at being treated like an inconvenience and that the FA's consistently spoke poor English. As a Silver card holder my wife and I enjoyed a nice breakfast in the lounge. It was not busy. We were seated in the exit rows which I selected before we left. It was better than the Club Europe space I had last month - which is why I bought economy as opposed to Club which I feel represents very poor value. The plane was a nice new A320 with the new seats. It was spotless. We had a nice snack on both flights + a few Gin and Tonics for me ! (the wife was driving on arrival) The FAs were great. Friendly and treated us like customers - not like cattle. Funnily enough both flights pushed back early and arrived early. Flight home was a bit rough due to high winds around Pisa - and a re-assuring comment over the PA system was a thoughtful touch to nervous flyers - my wife included. All in all BA at its best. They either getting it right or spectacularly wrong. There never appears to be anything in the middle. Am flying again with them in 4 weeks time and look forward to it.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Crow (United Kingdom)
Flew to Bangkok with Thai Airways who were lovely to fly with great choice of food and good leg room. We were expecting at least the same level of comfort and service with BA. The leg room is terrible and only an hour after take off the lady in front put her chair in full recline and made the space in front of me so claustrophobic I couldn't see the TV screen as it was so close to my face as well as having to sit at an awkward position as I have long legs and couldn't put them out in front of me. So uncomfortable. The food was dire with cheap pasta or minuscule fish with more rice After a fortnight of eating rice it would have been nice to have something different. Does BA actually read and take notice of these negative reviews are we wasting our time?
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Desmond Whelan (Ireland)
I travel world-wide mostly on business and in Business Class. I don't think I have ever had a flight with BA that wasn't without an issue. Recently and not for the first time I checked in to find that Club Class had been over sold. So lets call it what it is.. Greed it's a disgusting practice. The planes are usually dirty and if you get "Bumped" down to Economy the food is awful while the Cabin crew are mostly helpful and friendly you don't see them apart from meal time even when you use the call button where do they go and what and what are they doing?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Richard Lightbody (United Kingdom)
I flew from LHR to SIN; the aircraft was a Boeing 747-400 which was tired and old. The IFE had to be re-booted and the system was not yet up to date like on other BA aircraft. The seating cover on my Club World seat kept coming off the aircraft seemed very tired. The food again was at a good standard and the crew were helpful. I always fly BA and I love the Boeing 747 but unfortunately the 747 have to go at some point.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Cutts (United Kingdom)
LHR-SOF-LHR 27th Feb/2nd Mar Seat A1 on an A320 in both directions check in at T5 quick used the BA Galleries South lounge which was good as ever. Boarding on time as was departure and arrival new business seats on both aircraft which were comfortable enough. Food (Breakfast) and crew on outbound very good bags waiting once through immigration in Sofia. Return check in quick although security check was so slow the lounge in Sofia is dreadfully dull with no facilities food or drinks passengers would be better of using the general airport facilities! Departure was almost an hour late as was arrival due to weather at Heathrow; otherwise crew were great as was the lunch served.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Hanstock (United Kingdom)
I took a flight from Gatwick to Barcelona. Although it had a BA flight number it was operated by Vueling and that meant I couldn't use the BA lounge despite my silver Executive Club membership. I didn't choose Vueling I was under the impression I had chosen BA and would get the BA perks just the same. There was no in flight entertainment (hence 1/5 - it should be 0 of course).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
E Giraud (France)
Heathrow - Mexico and Cancun - Gatwick in economy. Entertainment fine food ok spacious seats nice crew and excellent landing. I shall fly again with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
