British Airways customer review
Conrad Winchester (United Kingdom)
BA006 19th May 2015. Awful premium economy service - bad old cabin with faulty inflight entertainment and they even split my wife and I up when travelling back from Japan - how is that acceptable?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Evans (United Kingdom)
Flew from Heathrow to San Francisco on May 1st with BA. What a disappointment! I had to pay over £120 to sit next to my husband having already paid for the flight. Then we couldn't access the entertainment for over 90 minutes at the start of the flight due to some technical problem and again later in the flight it went off for about 60 minutes presumably due to the same problem. Our first meal was served more or less straight away and it was OK typical airline fare but there was then over 7 hour wait for the next meal which was laughably called afternoon tea one piece of bread cut into quarters with chicken and a scone with cream and butter. Four hours after the main meal they ran out of snacks and when my husband went in search of something to eat they gave him two packs of nuts and said they were for the return journey! Don't they stock up before picking up the next passengers? Luckily my husband always carries chocolate bars with him as he is diabetic but heaven knows what might have happened had he needed food from the staff. Before half way two of the toilets went out of service so there were some queues. Would I fly BA again certainly not long haul although unfortunately I have to return to Heathrow with them from Boston today.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sean Kyte (United Kingdom)
Flew Eurotraveller Heathrow to Athens and back. Both flights only slightly delayed in departing crew attentive on both sectors and being a band 4 flight hot meals provided although edible the meat on the Athens to Heathrow was indeterminable. Cabin was fairly clean on both flights however did find a boarding card from 24 hours previous in my seat pocket. Traveled with a 6 month old baby and at Heathrow and on board was looked after my only criticism which is not really BA's fault was the check in agent at Athens (swissport) was hesitant about letting our pushchair through to the gate despite my insistence this had come from London with us and hadn't been an issue then!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
George Ling (United Kingdom)
Flew to Tampa from Gatwick on the 12/5/15 return flight on the 25/5/15. Had flown with BA on several occasions to Mauritius. Can't believe despite the number of complaints BA received nothing has changed regarding the food the service. Admittedly some of crew are good but some of them makes you wonder why did they choose such career. BA seriously need to review the customer care they provide. Dinner overcooked frozen rolls with a cereal bar for breakfast - really tasted better food on cheaper airline. Come on BA listen to your customer and improve your service. Very disappointed with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Peter Gordon (United Kingdom)
LHR-YYZ in World Traveller Plus (upgrade) in a 777 YYZ-LHR in Economy in a 747. I got an upgrade for the outbound flight which was a bonus. There were a few niggles on the outbound flight. Sound cancelling headphones but the sound quality was poor even at maximum volume. The reading light worked but was inadequate (probably because it was too far away). The cabin temperature was a little erratic and there were queues for the four toilets in economy (it could have been a problem if we had been flying through prolonged turbulence). But as I said these were just niggles - I enjoyed the upgrade and the flight. The return was delayed and the APU unserviceable (not uncommon with a 747). We had to wait for a second air starter unit (if it requires twos order them in advance) and it got rather stuffy whilst waiting. The pilot kept us informed of what was happening. Once underway it was a good flight and I rested well. Cheerful and efficient crew in both directions. Food was good outbound and adequate inbound. Some areas for improvement but overall very good and would recommend BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Woon (Singapore)
BA873 KRK-LHR 17 May - a new sector launched just early this month and my first time flying BA. I was pleasantly surprised (for my friend) that he was able to check-in his big carry-on for free while I paid for check-in luggage. I understood why in the end. My biggest gripe has to be that the Sunday flight departs and arrives late into LHR. This was worsened by the fact that it was a full flight but the overhead bins were already full before all were on board hence there was a 20 minute delay on the tarmac as remaining hand-carry luggage had to be put in the hold. Unfortunately flight did not manage to catch up while in the air hence we landed 20 minutes late cutting it close to the curfew time for LHR. We had to run all the way through and almost missed the last Heathrow Express train. I will never fly a late flight into LHR again. That said the pilot and cabin crew were entertaining - quite chatty over the PA and with some passengers though not necessarily friendly to all customers. 2.5 hours on an A320 passed by without any in-flight entertainment (to be expected for regional flights) and with some food and refreshments (which were good).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Rod Cobain (United Kingdom)
After a recent flight to St Lucia with BA if I have a choice in future I will fly with another airline. From the start of the return trip we experienced problems. Headset failed to work on reporting this to the cabin crew I was informed that "you need to jiggle it to make a connection" so needed to unpack my own kit to watch a movie. Meal time the only choice left was pasta one with cheese and one without the passenger next to me had the pasta it looked like it had been re-heated with the cover off very hard. On mentioning it to the cabin staff all she got was "their cutting down" in all areas. Re the movie this picture quality was a disgrace picture and sound kept braking up I switched my phone on and again used my own music to get me through the 8 hours trip. I have cancelled my BA membership.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clare Roberts (United Kingdom)
Sadly flying British Airways is no longer about a great experience - it is a seat on a flight which you pay a lot of money for. We had a number of issues that we tried to get resolved via Customer Services but were told they couldn't do anything until our journey had ended? We were very disappointed with this approach and their inability to address our issues during our journey. BA staff at Heathrow told us the wrong information about reclaiming our baggage (causing big issues) the plane was overly hot on both legs of the flight and we were told by cabin crew on both flights this is a known problem on these older planes. The breakfast on our return flight wasn't fit for consumption - an ice cold hard croissant after 7 hours of no food? Really poor service and even worse customer services.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alistair Baker (United Kingdom)
I treated myself to Premium Economy on my PEK-LHR flight BA38 because it was only an extra £120 and I had been on holiday to North Korea and wanted a bit of luxury. I was impressed with the legroom in the bulkhead seat and the PE cabin was not very full. The cabin crew were polite and attentive and the food was good however it seemed to be the same as the Economy food just with a fancy menu card. I was impressed with the seat recline and the footrest and I got a lot of sleep even though it was a daytime flight. The IFE malfunctioned for the first half of the flight which seems a common occurrence on BA 747s. Staff were apologetic and gave us complaint forms to fill in.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Alistair Baker (United Kingdom)
I flew LHR-PEK for a holiday on a 747-400. The plane was not that busy and the seat next to me was free which was great. The plane was clean and my seat was reasonably comfortable. The IFE had a good selection although the small screens on the 747 now look out of date. The meal was fine for economy class and the staff were polite and attentive.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
