British Airways customer review
Thomas Varughese (Canada)
I had this terrible experience of traveling British Airways from Heathrow to Calgary. The plane was parked in a no-mans area and we were bussed to the plane. To my horror I had to climb through the stairs with my carry on bag! The width of the seat and the leg space is the smallest I saw in my 40 years of travel experience. It's a shame that that the airline is using this kind of carrier for a Transatlantic flight. The quality of food is one of the worst I have ever seen. I picked the non-veg chicken item the taste and content was hopeless. The container was marked for expiry as 28/11/16 07.53 an expiry after 18 months but marked for the hour and minute. The only positive thing I can think of in this torture for 9 hours is the attitude and service of the cabin crew they were great.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Anderson (United Kingdom)
BA362 6th June 2015. If this were the first flight I had taken with British Airways I would not be impressed. At check in there is a lack of professionalism. The customer does not come first even at the First Class check in. Staff interrupt each other and discuss their own business in priority to completing the check in. The flight was in fact delayed by an hour despite the information such as was provided given as "ten minutes". The aircraft appeared dated and not especially clean with crumbs on the seat and grease marks on the windows. The inflight shopping was made difficult as there were no inflight duty free magazines available in Club Class. Inflight entertainment system did not work. Whilst the food was good it had to be changed as the first offering was cold. Inflight crew were pleasant and efficient. Upon arrival the baggage reclaim took no account of priority passengers.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Vines (United Kingdom)
I flew from Heathrow to Tokyo Haneda in First. The Concorde Lounge at Heathrow was quite good though I was surprised by how little choice there was when it came to food. The seat on the new First was good. The service was all right. The food on board was poor as it has been each time I've flown First over the years. To find something edible I had to retreat to the snack bar in business. I was particularly disappointed because BA is still my first choice for economy and it is fine in business apart from the bizarre seating configuration.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Ellis (United Kingdom)
HER-LGW. Our return flight confirmed our view that Club Europe is a waste of money on this new route. HER is infamous as a relic of the 70s and BA have done nothing to improve that. Check-in was interminable despite a Club Europe desk. There was a fast track option for security but this was roped off for our flight. No lounge was offered even though there are lounges available and used by other airlines. Not surprisingly there was no priority boarding. Our seats 2D and 2E are the only decent seats in the new Club Europe. Service on board was adequate. LGW was the usual nightmare taking 45 minutes to crawl through the boarder control fiasco. We certainly wouldn't want to repeat our BA experience to and from HER.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Bradley Baker (Cyprus)
I'm very disappointed with my BA flight as it was very poor. I was traveling from GLA Glasgow-LCA Larnaca via LHR London. On my first flight my tray table fell on it hinges. They did gives a full breakfast though. Then on the second flight the middles of the seat were full of dust and gum. Secondly the television on the 767 was broken. Finally on a 5 and a half hour flight they gave us a little chicken or vegetable wrap with a choc pud.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Conrad Winchester (United Kingdom)
BA006 19th May 2015. Awful premium economy service - bad old cabin with faulty inflight entertainment and they even split my wife and I up when travelling back from Japan - how is that acceptable?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Evans (United Kingdom)
Flew from Heathrow to San Francisco on May 1st with BA. What a disappointment! I had to pay over £120 to sit next to my husband having already paid for the flight. Then we couldn't access the entertainment for over 90 minutes at the start of the flight due to some technical problem and again later in the flight it went off for about 60 minutes presumably due to the same problem. Our first meal was served more or less straight away and it was OK typical airline fare but there was then over 7 hour wait for the next meal which was laughably called afternoon tea one piece of bread cut into quarters with chicken and a scone with cream and butter. Four hours after the main meal they ran out of snacks and when my husband went in search of something to eat they gave him two packs of nuts and said they were for the return journey! Don't they stock up before picking up the next passengers? Luckily my husband always carries chocolate bars with him as he is diabetic but heaven knows what might have happened had he needed food from the staff. Before half way two of the toilets went out of service so there were some queues. Would I fly BA again certainly not long haul although unfortunately I have to return to Heathrow with them from Boston today.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sean Kyte (United Kingdom)
Flew Eurotraveller Heathrow to Athens and back. Both flights only slightly delayed in departing crew attentive on both sectors and being a band 4 flight hot meals provided although edible the meat on the Athens to Heathrow was indeterminable. Cabin was fairly clean on both flights however did find a boarding card from 24 hours previous in my seat pocket. Traveled with a 6 month old baby and at Heathrow and on board was looked after my only criticism which is not really BA's fault was the check in agent at Athens (swissport) was hesitant about letting our pushchair through to the gate despite my insistence this had come from London with us and hadn't been an issue then!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
George Ling (United Kingdom)
Flew to Tampa from Gatwick on the 12/5/15 return flight on the 25/5/15. Had flown with BA on several occasions to Mauritius. Can't believe despite the number of complaints BA received nothing has changed regarding the food the service. Admittedly some of crew are good but some of them makes you wonder why did they choose such career. BA seriously need to review the customer care they provide. Dinner overcooked frozen rolls with a cereal bar for breakfast - really tasted better food on cheaper airline. Come on BA listen to your customer and improve your service. Very disappointed with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Peter Gordon (United Kingdom)
LHR-YYZ in World Traveller Plus (upgrade) in a 777 YYZ-LHR in Economy in a 747. I got an upgrade for the outbound flight which was a bonus. There were a few niggles on the outbound flight. Sound cancelling headphones but the sound quality was poor even at maximum volume. The reading light worked but was inadequate (probably because it was too far away). The cabin temperature was a little erratic and there were queues for the four toilets in economy (it could have been a problem if we had been flying through prolonged turbulence). But as I said these were just niggles - I enjoyed the upgrade and the flight. The return was delayed and the APU unserviceable (not uncommon with a 747). We had to wait for a second air starter unit (if it requires twos order them in advance) and it got rather stuffy whilst waiting. The pilot kept us informed of what was happening. Once underway it was a good flight and I rested well. Cheerful and efficient crew in both directions. Food was good outbound and adequate inbound. Some areas for improvement but overall very good and would recommend BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
