Arik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 51 reviews
3/10
3 star Skytrax Rating
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6/10

Arik Air customer review

(United Kingdom)

I have flown Arikair (both long & short haul) a few times now and got mixed experiences. The not so good experience was with the ground staff at Lagos in May 2010 when I was harassed & dispossessed of expensive perfume bottles (50mls each) with contents even less. I wrote a letter of complaint but never got a reply. Generally the services are fair but lack of online checking and ineffective communication has let it down. I can also observe that the aircrafts are flown 1/2 or less full most of the time and wonder why prices are still up.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Arik Air customer review

(Nigeria)

Arik Air seem to have no idea of what customer service means and how their scheduling problems adversely affect the lives of their passengers. Arik Air schedule a return flight from Accra to Lagos for 1745. the flight almost never leaves Accra before 2100 (Accra Time) which means that you arrive in Lagos at 2330 at the earliest (there are instances of the passengers finding themselves going home from the airport at 2am (Lagos time). So a journey that is supposed to be a 45min flight now becomes 6 hours with no consideration of customer comfort from the airline. On the evening flight from Lagos to Accra I have experienced similar delays (with no information coming from the Arik ground Staff) for almost 3hours. I had to call the Arik Reservations line to get information repeatedly. In Accra no information is given on the delay no provision is made from refreshments or for the comfort of Arik passengers and on top of that you get treated like a nuisance because you have to ask repeatedly on the status of the flight as no information is given either over the information system or by Arik Ground staff.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United States)

Purchased round trip tickets from to Dakar to Freetown. Dakar to Freetown flight was 2 hours late. Our ticket for the Freetown to Dakar flight said Wednesday but when we went to the airport Wednesday morning we were told that our flight left the day before. We inquired at the Freetown office and they told us that they switched the day of that flight 6 months prior! Dakar office had sold us a ticket for a flight that did not exist! That left us to scramble and buy a ticket from another airline to make our connecting flight home. Not much of an apology either. If travelling in Africa you can expect more professionalism from a minibus driver and less snooty attitude too.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

We were due to travel from Abuja to London on 25 February - 3 days before we were notified the flight had been cancelled due to unscheduled maintenance. We attended their offices the following day and received the worst kind of customer service. Indifferent attitudes and a total lack of customer care. They couldn't tell us when next they were due to fly to London from Abuja. Neither could they arrange for us to take a flight from Lagos to London on Friday due to lack of information. It was as if no one knew what was going on and no one was bothered to find out on our behalf. They made it seem like it was our fault that the flight was cancelled and made no attempts to offer a rescheduled flight. Out of frustration we were forced to buy another ticket from another airline. To make it worse they are now refusing to provide us with a refund.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

Lagos to London. Thhe worst flight I have taken. Boarding delayed by 1 hour due to technical difficulties. When we did board there was no air conditioning and the cabin was unbearably hot. It was left for passengers to get water from the galley which was not freely offered. An announcement was then made that our direct flight would be stopping in Abuja to collect more passengers which resulted in what can only be described as a riot amongst the passengers. The cabin crew were incapable of dealing with the situation as passengers charged up and down the cabin changing seats and classes at will. After a further hour on the ground it took members of the public to pacify the passengers begging with them to return to their seats over the intercom. Eventually we did take off for the short flight to Abuja. On landing we were forced to sit for a further 2 hours without air conditioning and forced to sit through further unrest whilst the cabin crew watched on. At one stage they even threatened to leave the aircraft. Refuelling took a long long time. At this point we had still had no food and were helping ourselves to drinks. We landed in London 5.5 hours late with lame apologies and little remorse from the airline no help from ground staff with missed onward connections. I will never use Arik again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Arik Air customer review

(United States)

Dakar to Freetown return the flight was okay but the airline purposefully cheated us on purchasing the ticket in Dakar - and the return flight from Freetown was late in arriving spent more time than necessary on a stop-over in Banjul. Bottom line the service was marginally acceptable plane was modern - but they seem to be scam artists when it comes to ticketing. I would not fly Arik unless there is no other alternative.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

The worst airline I have ever flown. Nice new aircraft (ex Kingfisher Airlines) but nothing works - including the crew. Flight was 2 hours late and the service was very poor for an airline that markets itself as 'World Class'. I went to ask for water and the Cabin Crew was asleep.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

Arik Air customer review

(United States)

Lagos to JFK Business Class. New A340 the seat was lay flat and fairly spacious. Cabin almost empty while Economy was full. Even so the crew had trouble remembering to bring my food and never got around to headphones. The food they remembered to bring was fair to good. In seat power made up for thin AVOD so one could watch computer movie. Seat controls a bit contrived but functional. Arik was only airline in Lagos to take a credit card even though the purchase process was painful. Check in very confused but that seems to be the Lagos airport staff. Still a better experience than the US airlines international service.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Arik Air customer review

(Belgium)

Have flown several times between Lagos domestic (Old terminal) and Warri. Flights on time and flight attendants attentive and friendly. Be warned that you'll have to hunt down your gate at Lagos if you want to be sure of catching your flight. It's not unusual for staff to just wander off for no announcements to be made and for passengers to be running across the runway at the last minute with their baggage in hand. On one occasion a Dutch wetlease service was used from Warri to Lagos older but it was a comfortable plane with one Dutch and one Nigerian FA both friendly and professional. The safety briefing was even done a second time as one passenger point blank refused to pay attention the first time and wouldn't remove their earphones. Food onboard constituted a carton of five alive juice and either a pain au chocolate or the standard Nigerian mystery meat pasty. Good luck with that one. Security at Warri as corrupt as anywhere else in Nigeria. Despite the airport being funded by Shell don't expect any special attention if you work for them though here they are particularly aggressive rather than the usual passive begging.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Arik Air customer review

Heathrow - Lagos and Lagos - Banjul. Very positive experience on every flight - both in economy and business (premier) class. LHR-LOS service excellent new aircraft flat beds in premier class - fares are more reasonable than BA and Virgin Atlantic. The issue is with their booking arrangements - you can make a reservation option online but then have to telephone to confirm and pay for the flight by phoning their London office (in my case). Also a lot of UK travel agents have difficulty booking Arik Air flights.
no