Arik Air customer review
Flown with them severally especially on the ABV-CBQ ABV-ENU ABV-BNI and occasional ABV-LOS route and there is still a lot to be done with regards to their customer service. Their ticketing and reservations (you can't purchase online unlike VK and AJ) systems leave a lot to be desired. Its usually chaotic at the purchase points and the ground staff are more concerned with barking orders at intending passengers. The inflight service is a continuation of what obtains on ground. Its a real shame for an airline that has such competent pilots and excellent equipment. They have to improve their act because in Nigeria they are becoming a byword for poor customer service and that has started affecting passenger loads. I only fly them because they offer direct flights to my major areas of operation.