Alaska Airlines

✅ Verified Review | Los Angeles to Mammoth Lakes. I purchased a ticket through American Airlines, received an email confirmation through American Airlines but was expected to know that I was supposed to go to the Alaskan airlines gate. So I walked from terminal 4 to terminal 6, checked my bags and got my boarding pass and went to gate 65A. I then asked the lady working at gate 65A where gate 65B was and how much time I had to board the plane. It was 7:40 at the time, my boarding pass said 8:10, she said that gate 65B was just right next to her. I went to the restroom and came back to gate 64A thinking gate 64B was right next to her based on the information given to me, to find out gate 64B was actually down the hall and around the corner. By the time I got to gate 64B it was 7:59. My friend told the lady working at gate 64B that I was in the restroom and I would be there in just a minute but they closed the flight anyway. I could see the plane right outside the door, about 40-50 feet away. It was a small plane with the step ladder still attached to it. They did not accommodate me in any way whatsoever. Very misleading and uninformative. I was scheduled to fly out and come back the same day so catching another flight wasn't an option. My trip was scrapped and subsequently ruined.

✅ Verified Review | I just returned last night from a roundtrip from Phoenix to Seattle on Alaska Air for the first time. I have flown a lot on many airlines and I have to say, I will definitely fly Alaska everytime I can. I felt like I was launched back to the 80s and 90s when it seemed airlines really cared about their passengers. I can't say enough about the quality of the crew aboard each airplane. Remember the old days when you were told several times during the flight what was going on? Last night we experience turbulence on the flight and the captain announced to us more than once that it was going to be intermittent throughout the flight and why, jet stream winds that we were going through and not to worry as it would not get worse than what we were experiencing. He was very reassuring and kind. Also, when do you have the cockpit crew stand with the flight attendants as you are leaving the cabin to greet passengers? Extremely impressed! The absolute only negative is that the planes are a little old and the seats are not that comfortable, but each seat has an electrical plug and there is wifi on the airplane. I will definitely fly Alaska again. Also, we went into the Alaska Club in Seattle and were greeted warmly as we asked a few questions about becoming club member. The lades were wonderful and couldn't have been more helpful. I look forward to flying Alaska airlines again soon.

Just returned early this morning from a return to the Greatland with my wife from Nashville. Our original plan was to get back up here and leave in two days to Kona however life intervened and we now have to depart tomorrow back to Nashville due to the passing of her father. I was on the phone for over an hour dealing with an agent from Boise who was fantastic! She rebooked our Kona trip to March and got my wife, son and I out tomorrow evening to Seattle where we meet our daughter and then all of us to Nashville. The service this company provides is outstanding. Our flight out of Nashville eventually was fine as we were stuck on I-65 for three hours due to a huge wreck. We cut it a bit close but got out ok. The pilot reported that headwinds were going to be getting us in to SEA about 15-20 minutes late. This was not good to hear but we got down and they held the ANC flight for my wife and I and three others. I was very pleased. We got off the deck about 10 minutes late but arrived ontime in ANC. The planes were fine, clean etc. The food was good and the service was great. I thanked every employee who assisted us along our strange, winding road. Alaska Airlines, Thank You!

✅ Verified Review | Seattle to Los Angeles with Alaska Airlines. Our flight was delayed 2.5 hours without much explanation. We got off for 1 hour but ended up sitting for 1.5 hours expecting to leave. Was very disappointed. I typically fly United and have done for 20 years on at least 5 flights a year (domestic and international) and never experienced this much delay!

✅ Verified Review | Kahului to Victoria via Seattle with Alaska Airlines. The first problem I encountered was that the online check in did not work, and when I called Alaska Airlines, they said they are having a glitch in their system and I should go to the counter in the airport to complete my check-in. When I went to the counter and explained the problem, the agent insisted that I need an ETA visa to enter Canada. I knew this was not correct, but she insisted I cannot received my boarding pass and I may need to cancel my flight. I had to purchase internet as the terminal does not have free access to WiFi in order to prove to her that I don’t need an ETA. Then finally, after 20 minutes, I find out they did not choose the right option in the check-in process and that was the cause of the discrepancy. A stressful and horrible experience, and would not recommend this airline.

San Francisco to Seattle. I just had the worst week of flying Alaska Airlines ever. They cancelled my flight to the Bay area from Seattle on Tuesday because of the weather. In fact, it was cold but dry with no ice. They rebooked me on a flight for that evening, even though there were seats available on earlier flights. Coming home today, my flight was also cancelled. I was due to land at noon but there was a chance of snow in the evening, so I guess that was what they were worried about? Again, they automatically rebooked me but for 6:48 AM the next day (when there actually would be snow on the ground)! I spent 2.5 hours on the phone (from 11pm to 1:30am) trying to get through to customer service because they wouldn't let me rebook on line. I got up at 5amand finally made it through to them. By dressing and leaving within 10 minutes I was able to make the only flight available that day but I had to go to an airport further away than my original one. Virtually no other airlines were cancelling flights to and from Seattle at these times. Plan for the worst if you have Alaska Airlines booked in the Northwest.

Anchorage to Nashville via Seattle. Once again I found myself flying with Alaska Airlines best. When I went to check in at the counter at Anchorage I was informed that my flight to Nashville was cancelled out of SeaTac. I had heard about some weather related problems which could possibly affect Alaska's flight operations there. I told the employee it was no issue as I could spent the night at the wonderful USO there. The flight was great - gracious crew, on time, clean plane etc. It was a redeye so we arrived at about 4:45 AM. I looked around and found no snow anywhere. I asked at customer service about this issue and was told that about 30 of their flight were affected. I asked why were other airlines apparently not affected and she had no idea. I was offered a coupon to stay locally but said no thanks and spent the next 26 hours at the USO, watching tv, talking with the folks and the great staff. The flight out to Nashville was fine with another wonderful crew. I had the BBQ sandwich and a beer. All in all this was good. I did note quite a few others on the flight were stuck in SEA overnight like I was. Other than holding folks up for 24 hours in SEA it appeared to be taken in stride. I will say that more than a few of us found the weather excuse to be somewhat strange though. Operations at other airlines were slowed down somewhat due to having to de-ice but no cancellations other than Alaska.

✅ Verified Review | The Seattle to San Jose flight was cancelled at the last moment and although they were kind enough to book me in the next flight out, the seat provided was terrible. Due to this delay, I had to cancel a bunch of meetings at work. I understand that this happens once in a blue moon but still it was disappointing. Waiting at the airport for 4 hours.

✅ Verified Review | Dallas DFW to Seattle with Alaska Airlines. I was worried about moving at 70 and transporting my old dogs from Texas to Washington. They had to go in cargo. I did a lot of research before choosing Alaska Airlines. From the ticket agent to the pet crate exam to leaving my pets to the greeting on the plane to the confirmation they were loaded and the meal I had. I could not have asked for anything better. Will fly Alaska wherever possible.

✅ Verified Review | Eugene to Honolulu via Portland. As I touch down into Portland getting ready to catch my flight back to Eugene was informed that the plane is broken and has not left yet Boise. In the last 45 days, 3 flights that I know of from Portland to Eugene have been cancelled for various reasons. Today it was for my flight and the last two times were a best friend flying in from Boise coming through Portland to Eugene and I had to drive to Portland to pick her up, because the last flight coming out of Portland to Eugene was cancelled. This is becoming a regular habit with Alaska Airlines and I would suggest anyone needing to get to Eugene through Portland, especially later in the evening, choose another airline! Their smaller aircraft are getting old and they're having constant problems with them!