Aeromexico

Every time, the benefits provided to gold members are less and less. I'm not happy choosing Aeromexico as my preferred airline. I'm currently waiting for my flight back to Mexico from Las Vegas and it's just the same - the previous flight departed 3 hours earlier, and I was already at the airport and they did nothing to support me traveling earlier, except if I paid a penalty for moving my flight. I also had to pay for an extra piece of luggage when 2 years ago gold members were granted 2 pieces - worse and worse. I gave feedback to the manager and she was smiling all the time. Smiles are less valuable than positive answers - honestly.

Aeromexico from Miami to Caracas via Mexico City, and an older Boeing 737-700 aircraft for both legs and their age was showing in the cabin interior. The service was reasonably good, the food was nothing exceptional. Inflight entertainment was drop down screens. Overall not a bad experience and they were considerably cheaper in looking to get to Caracas where other carriers charge considerably more for a direct flight.

Torreón to Mexico City, and the Captain said no word during the flight. Flight was delayed two hours because of traffic at Mexico airport. To my knowledge every day same airplanes land and take off, what traffic? After landing in Mexico, the plane was parked in front of the terminal (T2) for 35 minutes waiting for a gate! After that time the plane finally moved but it facing away from terminal, no airbridge to gate and a bus came for us. Ironically I saw at least three gates available at T2. Who knows what happened - no words from the captain. Finally, bags did not came out of the plane according to Sky Priority level, they do whatever they want and throw them in the order they want - where is the benefit? I know part of those issues is Mexico City airport's fault, but come on Aeromexico, you own that airport - especially T2 and you do nothing?

Mexico City to Houston with Aeromexico. Departing to Houston, the boarding in Mexico City airport was awful. There was a single waiting gate for 5 flights. Once we waited, for more than an hour, they then sent us to the plane via bus. The flight was delayed for more than an hour and we had to board the plane by climbing some stairs. Coming back to México, in the airport it was the same thing with delays, to claim our luggage. The plane was a little bit dirty, and the cabin air conditioning, was not working well.

Dallas Ft Worth to Mexico City with Aeromexico. The flight itself was enjoyable. Good service and on time. However, arriving at Mexico City we had to deboard to a shuttle and be carried to the gate. On the return flight from Mexico City to DFW in the Mexico City terminal, it was complete chaos at the gate we were sent to. There were several flights leaving from the same gate number. It took us a few minutes to realize that this indeed was our gate and that we needed to get in line. Then we were sent downstairs to wait in another waiting room. Several flights from several airlines were called. The loudspeakers were not used to announce every flight, so many people were confused and did not hear their flight announced. We were very late leaving, probably at least 30-45 minutes. Some people who did not speak Spanish were completely lost as to what they needed to do. This is the second time we have flown to Mexico City and had the problem of not being able to board from the terminal directly to the plane, or having to deboard to the shuttle and then be taken to the terminal. Very inconvenient, especially if one is making connecting flights.

Monterrey to Merida via Mexico City, and awful Aeromexico ground service and punctuality. Out of my last 4 flights, 3 were late. Ground staff do not have a good service attitude. The only good thing is the flight crew service. They have improved and are more polite and focused on helping you with your problems. I would not recommend to use Aeromexico unless there is no other option.

Montreal to Colima via Mexico City, and service was excellent, flight departed on time with slight delay for deicing. Counter staff helpful with a passport problem we experienced and solved the problem. We were booked through with a second carrier, Aeromar, and Aeromexico handled all the booking. Baggage arrived and was transferred by us as Aeromexico had booked it through. Flight hours were convenient as they were daytime with no overnight or next day arrival

In the future I will avoid Aeromexico whenever possible, and I recommend you do the same to avoid headaches. I was set to travel from Mexico City to Tapachula. I had my boarding pass, I went through security. However, when I got to the gate they singled me and a few others out for "weight restriction". My only option was to spend the night in a dingy and dusty hotel, and wake up early to face the Mexico City traffic once again. Then, when returning from Mexico City to New York, there was an earlier flight with extra space but they said I could only board if I paid a fee of $250 - more than the cost of the flight. In conclusion, not worth the headache. The only real way to vote these days is with your dollar, so I will be avoiding Aeromexico in the future

New York JFK to Mexico on AM405, 9th January 2016, was a terrible experience! The aircraft was old, when I took my seat in First class (seat 1A) I felt all the structure of the seat because it was in terrible conditions. The plane was dirty and the service was not as the business class deserve - my worst experience of a business class ever! There was no personal inflight entertainment, it was on a main screen that I could never see, because the screen was small and with terrible definition.

Madrid to Mexico City, and nothing in Aeromexico's service excels. I would rate it as a less than average airline. They don't care about complaints. I complained last October about their vague treatment with excess luggage and how I was mistreated, and not even a "we-are-sorry" e-mail was received.