Aer Lingus

EI 178 Dublin-London. Thoroughly agree with previous reviewer. Lack of information was very frustrating and unhelpful. Despite the delay luggage also did not make it out of Dublin so it is missing somewhere in the world now. Missed transfer to Sydney and no provisions were put in place for those who missed their flights. As an Irish person living abroad who wants to be proud of their national airline I was very disappointed with the experience I had.

EI 178 Dublin - London 27/12. Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft no sandwiches available despite 4.5 hour wait in terminal. Had to pay £13.50 for tea ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible separate cheese and biscuits soggy unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: £10 refunded. Raised matter with purser before leaving aircraft. Argumentative patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again.

Bad weather at Dublin airport. Flights understandably delayed. Aer Lingus and DAA give no information for hours. Then load us on the plane with no information. Then pilot advises we have no baggage loaded and no catering loaded and has no idea when it will be loaded. So welcome aboard sit here for hours with no food and no departure time. We know the weather is bad why not have the courage and customer service gumption to communicate with customers and explain what is happening.

Madrid - Dublin EI 595 22/12/13. Check/baggage drop in Madrid (sub contractor) slow inefficient. Aircraft clean comfortable. Punctuality slight delay on departure arrival on time. Flight attendants efficient friendly and very professional. Greatly improved offerings of food on board at reasonable prices. Baggage delivered speedily on arrival in Dublin. Altogether excellent flight and service. They do however need to watch that they are not let down by ground handling agents.

GVA-DUB A330. Consistency is something Aer Lingus need to figure out. After a recent flight it has me irked. Outbound my designer coat had to be bunched into a ball by a very abrupt FA and put up top for take off due to it not being secure. Inbound my neighbour had 3 shopping bags and a coat on the middle seat and not an eyelid batted? Food service is also always hit a miss outbound I was able to buy a breakfast offering on return nothing was available. Also I note the seat belt sign seems to stay on unusually longer than any other airline probably to keep passengers seated longer in order for service prep. Seats are comfortable for short haul leather but starting to wear slightly. Gold Circle club is a waste of time. At Dublin I attempted to check in at a computer terminal with my passport and told to report to a physical desk for check in. Oh joy huge queues luckily I tried another machine and it worked fine. The only reason I find a lot of people use IE is the route monopoly. I try fly with connections to Dublin when I can but something I have to subject myself to the unfriendly FA's and chaotic boarding and late arrivals.

We have become regular business class passengers on Aer Lingus & they never fail to impress. This time we flew from Dublin to Orlando on EI 121 and returned from New York on EI 104. On both flights the service was quite outstanding. The crew are friendly but professional and the food and wine selections were of high end restaurant quality. Given our experience with other carriers business class usually at much higher fares the Aer Lingus product has to be one of the best available. We only wish they would once again provide a premium offering on European routes.

11/11/2013 my companion and I flew from San Antonio to Chicago and there caught Aer Lingus Flight EI124. The Aircraft was an Airbus 330. The Senior Crew Flight attendant was a very compassionate woman who attended to us and all of those around us with interest and tenacity. The seats we paid $50 extra were extra leg room (perfect) the seat itself for me (I have a 44" waist was tight but tolerable). The food was very good (Lasagne) and the later sandwich (ham and cheese) was also very good and unexpected. Great flight. The return trip on 11/18/2013 Flight EI125 we thought OK now we'll see how it is in comparison. The Male Flight Attendant and also Senior Crew member was great as well. We had the same seats on the opposite side of the cabin. The amenities of even economy class on this Airline are excellent and a great value. The equipment is first class and the crew made me proud to be Irish American.

Went on a holiday to Ireland bag booked through from CPT to DUB then on the return from DUB to CPT the check-in lady said her system does not allow her to book the bag through to CPT. I have travelled this route for 10 years and have never come across such nonsense. As a result our family will never use Aer Lingus again. However it seems that it depends who you end up with when checking in a disgruntled employee can make your experience with Aer Lingus a nightmare.

Use regularly on the ORD-DUB route as well as on its European short-haul routes. The transatlantic flights are always pleasant clean aircraft with friendly staff. IFE is adequate with personal seat-back TVs. Only complaints are that the economy seats are pretty hard and uncomfortable - they're actually nicer on the short-haul flights. I usually have to sit on the pillow to be comfortable. Also the departure gate area at ORD is too small for the number of passengers on the flight - numerous passengers end up standing and sitting on the floor in the hallway. Never had any serious issues with flight delays or baggage issues. Aer Lingus is head-and-shoulders above its only competition on the ORD-DUB route (AA) and its the clear choice for transatlantic flights to Ireland.

We booked to fly from Dublin to Gatwick. Aer Lingus was the only airline flying this route on that day so I had booked them as opposed to BA. We had some extra baggage so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport I was told that although I had booked and paid for an additional bag I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage.