Aer Lingus

Round trip to New York (EI 105/104). Flight out on time and the food was pretty decent I had upgraded my meal choice. Pretty quiet flight not too busy and plenty of space to stretch out although the middle armrest not lifting up all the way is pretty annoying if you're trying to spread out a bit. Fantastic crew. Return flight was fine food not as good and again great crew. However why is this flight scheduled to leave at the time it does (5.30 pm) and then arrive into Dublin 5.5 hours later it's fast but when you land in Ireland it's still only 11 pm in NYC. If the flight is that short and apparently it regularly is then could it not be scheduled it to arrive in Ireland the same day as it leaves NYC. Also I think it was a surprise to ground crew that we got back so early as we had to wait 50 mins for bags to arrive. Aside from that though good round trip.

21/2 9pm EI249 Friday evening Gatwick flight. Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags.

Flew JFK to LHR with family of 5 and overall was very satisfied. Transatlantic flights were not full and the whole family had extra room. Only irritating issues were too many announcements which kept everybody awake and seat armrests which do not come up all the way allowing one to stretch out over empty seats. Dublin to London flights were also good. Although we would have preferred direct flights the savings going through Dublin were substantial and well worth the slight inconvenience plus on the way home one goes through Immigration in Ireland which works very well.

BHD-LGW A319 January. Perfectly acceptable short flight with friendly crew. Boarding is slow because all managed by just 1 person.

Flew with Aer Lingus round trip Dublin-Gatwick this week. Very pleased with the service overall. The outbound flight on Tuesday was lightly booked and we got away early. Terminal 2 is very pleasant to use and even the security area was moving quickly. This was the first time I had used the pre-order meal service and it worked well in getting the breakfast before the main cabin service began. It is good value and I would estimate that about 10 of the 50 or so passengers had pre-ordered. Coming back was even easier at Gatwick airport and this was an almost full flight. The cabin crew were especially good. I ordered tea and the cheese board (could do with a little more cheese). Weather was bad coming into Dublin in the aftermath of the storms and I could tell we weren't going to be able to land from the approach and just before touchdown we went on a go around. The Captain came on and was very re-assuring and explained what had happened and again the cabin crew were very reassuring in making the extra safety announcements. Nice experience and nice product and great crew.

MAN-DUB return. Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded return delayed almost an hour due to knock on delay. Attendants were nice both journeys.

CWL-DUB and DUB-CWL flight EI3291 29/10/13. Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL flight EI3298 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it!

CPH-DUB flight delayed for 3 hrs. Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro.

Paris-Cork EI821 Dec 23 return Cork-CDG Dec 30. I travelled with Aer Lingus over Christmas/New Year. Very busy. Staff were very pleasant and unlike another airline on this route treating passengers with respect or weren't out-to-get me because I had a shopping bag with my carry-on coming on board. The staff make this airline very pleasant.

Dublin to Cardiff on Friday 27 Dec. Stormy day but no information as to when flight would depart. Left waiting in very cold room in bowels of the airport for 2 hours. Flight took off just over 2 hours late but disappointingly pilot never told us they had not taken our baggage due to weight restrictions. At Cardiff everybody stood around the baggage carousel and no bags. Rang Dublin to find out when bags would arrive and found no info. Told case was still in Dublin and as we were due home on Sunday 29th December to go to the baggage counter in arrivals. On Sunday at 1pm I got a call from Cardiff Airport to say my case had arrived and as we were flying home that evening they would hold it at the airport. Like previous comments I like to support The Irish Airline but my confidence in them has been shattered and a good weekend was destroyed.