United Airlines

Personnel is present to check eligibility clearly not motivated to be of help. The advantage of being in this lounge basically consist of waiting in a confortable leather imitation sofa. If you want a shorter wait stay outside. WIFI connection seems faster outside. (must be my computer but it works outside). No luggage lockers available (because of safety? but I have been checked twice). No showers available. Only snacks available no useful food. Beer has to be paid unless it is one of two watery bud-light type. Lounge was very busy. Almost more comfortable outside. How do you attract people to come into the lounge? Observing what the competition does would be useful.

Lounge was fine. Took a shower watched TV in a large room used our PC and had some basic snacks for free. One can get food booze etc. in the bar area (basic wine and beer free others have to be paid for). Lounge was crowded so finding seats wasn't easy.

Awful overcrowded it was impossible to find a seat. The restrooms were filthy I could not use them. I had to call the shower attendant and ask him to have the restrooms cleaned.

So small we couldn't find a seat food was practically non-existent - just some cookies and cheese and crackers. We just walked all the way around the lounge grabbed some crackers and headed out - probably the worst lounge I've been in.

Absolutely sub-standard. No food no accessible refreshments like water soda or juice. WiFi not working and staff is clueless. They even try to charge you for a glass of wine or beer.

Terrible management. I asked for shower and was told that in addition to shower I was entitled to 15 min of spa treatment with Business Class ticket. I was not looking for spa and just went for shower. They have 8 rooms and one had a wet towel and no soap. The do not provide shampoo. Finally I found a room with a folder towel. I hope it was clean!! I will not shower there in future. I think considering a country like India where anything can happen I should have ask for a clean towel and shampoo at the beginning (which is the norm in a shower facility). The two ladies manning the facility did not speak much English. After shower I went to the dining section. Menu selection was good - but the tables were dirty. For shower I gave one * - could not find a way to put zero.

Stop-Over-Experience on the way from Hawaii to Frankfurt. We had a stop for nearly 9hrs originally planned to be spent in downtown SFO. But we arrived sick with a flu so we needed to have a retreat at the business-Lounge. SFO Airport got a complete update even so the business-club-Lounge of United. But the furnishing is pretty poor new but cold and minimized to uncomfortable chairs and small tables. The breakfast buffet doesn't deserve this name pretty small and not rich. No deck chairs have been provided no showers or relaxing-room. Lots of guests tried to sleep on uncomfortable lounge chairs somebody need to think about the real needs of their guests. The best thing of this Lounge was the view. Only to recommend for a short stop not more.

Of all the United Airlines lounges that I have been to this lounge has to be the best. In this lounge you don't need a bartender to get a beer pour a glass of wine or make a drink; you can do it yourself. If you look hard enough you will find the ice creme. Salads are always available along with a few light meals. The showers are wonderful the internet works great and the employees are the best. The seats have a great view of the terminal and there are plenty of places to charge your electrical devices. My only complaint is that I only have a one hour layover in Hong Kong.

Not the worst UA lounge but on a par with most things United — pretty dreadful. No showers before the long haul to and across Asia? Unheard of! No food to speak of. Clean enough but very crowded.

This is a low even for United. Buried in the basement of the International Terminal the United Club in Melbourne is embarrassing on a whole new level. From the sad offerings of "hot" food to the rarely- looked-after beverage station this lounge disappoints. The walls a soft padded dingy grey relic from the early '90s only serve to bring the mood of the lounge down to a level of murky depression. The worst part of this lounge however is the pathetic "WiFi service" that is only provided by Melbourne Airport. Free WiFi from the airport is never good and in the bowels of Tullamarine's transport hub it degrades to "nearly unusable." All of this would be fine if not for the lack of chairs. For an international lounge that serves many major continents there are between 25 and 30 seats in the entire lounge. Most of the seats face another so it is more uncomfortable to take an empty seat thereby reducing the most often usable seats by half. Dishes running out food running out and messes left unattended are par for the course at the United Club in MEL. This is by far the worst United Club I have ever been to and Ive been to ORD C LAX T3 Newark and some of the other dregs of the Lounge world. United has an extensive history of disappointing its frequent travellers but after staying here I am looking into moving my miles to Air New Zealand or Singapore or another Start Alliance partner as a preferred carrier.