United Airlines

Worst lounge I've ever experienced. Old and worn out crowded no adequate number of seats service nonexistent and offered nothing but cheap snacks. Furthermore most supplies were always empty or "will be" be replenished. No hot food or proper cold food except bar snacks in plastic disposable cups. Not all beverages are complementary - $12 for a decent drink - and grumpy staff expects tips for serving free beer! Awful overcrowded no accommodations no service for handicapped people.The food selection is unhealthy and at best more like an unhealthy snack bar. The same goes for the bar. The wine is bad and the beer selection is main stream and boring. There's no sense for details. Last and most important the staff seems as worn out as the lounge. No smiles no pride. Just hanging in there. Like they know the company they work for is barely making it.

Had a three hour delay for a United flight leaving Newark so I purchased a Red Carpet one day access for $50. From the moment I entered the red carpet lounge I found the entire staff unwelcoming never smile surly and down right unpleasant. I have never been in a lounge with an entire staff that was so unhappy. I was glad to get a cubicle seat to do some work but each encounter with the staff from check in to drink service to food service was very bad. I am surprised United would allow such an important lounge to be run so poorly. My only recommendation would be for a complete staff overall from the lounge manager to the bartenders.

I was horrified by the service the food availability and environment of the lounge itself. In case all United Clubs are like this they do not deserve the tag lounge. Call them United airport area. It seemed to me better to wait outside of the lounge than inside. Take example from Etihad and Emirates or Star Alliance partner lounges as Air Canada Turkish Airways or Lufthansa. I wonder why Star Alliance does not have a global lounge standard.

Bought a first class ticket from SFO to Houston but they denied me access to any lounge as they say its for international passengers only.

Worst lounge I've ever experienced. Service non existent and offered nothing but cheap snacks. Furthermore most supplies were always empty or "gunna" be replenished. Also discover that despite a first class ticket I was not allowed access unless I paid $50 US! To make it really bad. I decided that I needed a shower after a trip from Sydney - after I paid told that there was no shower - can you believe it.

Awful lounge. No food no shower and over crowded - probably due to a large number of Star Alliance flyers and lack of any other Star Alliance lounge. Every time I go to that SFO UA lounge for banana and yogurts only - never stay for over 10 min.

Personnel is present to check eligibility clearly not motivated to be of help. The advantage of being in this lounge basically consist of waiting in a confortable leather imitation sofa. If you want a shorter wait stay outside. WIFI connection seems faster outside. (must be my computer but it works outside). No luggage lockers available (because of safety? but I have been checked twice). No showers available. Only snacks available no useful food. Beer has to be paid unless it is one of two watery bud-light type. Lounge was very busy. Almost more comfortable outside. How do you attract people to come into the lounge? Observing what the competition does would be useful.

Lounge was fine. Took a shower watched TV in a large room used our PC and had some basic snacks for free. One can get food booze etc. in the bar area (basic wine and beer free others have to be paid for). Lounge was crowded so finding seats wasn't easy.

Awful overcrowded it was impossible to find a seat. The restrooms were filthy I could not use them. I had to call the shower attendant and ask him to have the restrooms cleaned.

So small we couldn't find a seat food was practically non-existent - just some cookies and cheese and crackers. We just walked all the way around the lounge grabbed some crackers and headed out - probably the worst lounge I've been in.