United Airlines

Dreadful poor service overcrowded no food apart from stale bagels. Avoid this airline if you want to travel in comfort.

This place is a joke. Water coffee and tea? beer isn't free? no food selection? what is the point of this place anyway? If you are paying money to go into united club at LAX don't waste your mind. Save $50 and buy a steak at one of the steakhouse place in the airport.

Compared to their dismal offerings in Chicago this is different for United. On my visit it was busy but not overcrowded the food was good and the bar service excellent. The full breakfast buffet and lunch selections were hot and good quality I was impressed! Some more comfy/lounge-style seats would be the only real improvement I could suggest.

Travelled with family from New Delhi (DEL) to Des Moines (DSM) via Newark (EWR). In New Delhi they put us up in the Singapore Airlines lounge which is first class. At EWR their Business Class lounge is awful. Crowded no adequate number of seats. No food except crackers some fruits coffee and tea. Not even fruit juice or soft drinks. Surprisingly I had access to their very basic shower facility and they have free internet connectivity. The European airlines maintain better lounge facilities. However I was more surprised at DSM. DSM is a relatively large airport but United flies only a small plane (39 seater) there from EWR once a day and they have no business class lounge facility at DSM! And they are not ashamed of it. I somehow felt that after the 9/11 incident in 2001 the American airlines especially United got an opportunity to go no frills and they give an impression that they are all running on no profit basis. My experience with the United Club was simply disappointing.

United airlines has the most bare bones lounges in the industry. There is practically no food just crackers and soda. And this lounge was no exception. I am not sure why anyone wants to bother to get in these lounges. I guess some people like it just for feeling exclusive.

Used this lounge when flying ANA to Tokyo. Had expected some good things from what is a new lounge and supposedly the flagship level of United Airlines but disappointed. No showers in First class section and you have to queue up to use Business class area if you want this amenity. Food choices at 6pm very limited to just 3 sad looking dishes under a heated light and a small choice of cheeses and cold items. Waiting staff are polite and quite attentive in contrast to quite miserable front desk reception staff. Seating choices all somewhat bland and one gets the feeling that there was little in the way of creative design used for this lounge. Truly disappointing for a 2014 First Class facility.

I was very disappointed to discover that Singapore Airlines Lounge at the new Terminal 2 was not open. We were directed to use the United Airlines Lounge. Unfortunately due to the busy flight schedules of various airlines who were using the United Airlines Lounge it was very crowded and difficult to get a seat not with the internet facilities. There was not a lot of food available and we were disappointed with the quality of the food.

Surprised to read the recent reviews of the O'Hare lounge(s). Visited 2 on my last trip through (on a First Class tix) and was not impressed. This is their hub location expected top notch and it was disappointing. Cheese & crackers & fruit and drinks (free back then) from surly bartenders who made it quite clear they expected tips. Yah right. Fortunately I had not yet confirmed another 1st booking via ORD (on points as part of Star Alliance) and will not do so now. I'll do anything to route through Star airlines to enjoy the benefits of Air Canada or Lufthansa lounges. Makes United look like a donut shop.

A private lounge located near the synagogue in the routanda. Smaller than the two lounges of Dan in concourses B and C but United Airlines and British Airways are allowed to enter. Supposed to be more exquisite. Lounge not crowded in the evening in busy August. Where Dan Lounge itself seemed to be packed as it is just before 4-5 flights depart to the US. Basic soft drinks juices and wine selection. Almost no refreshments. A disgrace. After visiting IST lounge of Turkish Airlines this pales in comparison.

A disgrace a dingy lounge with not a lot of light located on top of concurse B in Ohare. Very basic breakfast offerings. If you want soft drinks service at the bar slow and requires a wait. Continental breakfast offerings. Delta club is much better. Got access due to business class ticket international otherwise would not pay the $500 membership.