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China Southern Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 18 reviews
5/10
4 star Skytrax Rating
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10/10

"a good selection of food"

(Australia)

This excellent lounge is easy to find and well located near the international departures gates. It has a good selection of food, both Chinese and Continental, and a cook ready to prepare your noodle soup to order. Well supplied with a selection of drinks. Being in China, it has a number of high quality Asian teas provided together with cute little tea cups. It is on two levels which both have food and drinks bar. The upper level also has showers and bedrooms with beds so that you can have some sleep during a long wait. Seating is comfortable and there are even massage chairs on upper level. The lounge is on the level of departure gates, no need to struggle up the stairs to it. A short walk will take you to your departure gates.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitJune 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"needs much improvement"

(Australia)

China Southern business class and first class lounge are combined, located near Gate 1-5. I was flying business so I was guided to the left where the lounge is located. The right hand side is for general Pearl Club access with minimum facilities. The first thing you notice is it is so hot in there. the lounge is semi-open so the temperature relies on the overall temperature of the airport. It's hot! The lounge has two levels. First level is for dining. There are limited buffet dishes for selection. The food was quite average. Lacking fresh fruit and salad. The only highlight for food is the noodle bar. For me, it is great to have some hot noodle soup during a connection. Upstairs, there are some comfortable chairs you could lie down, having a nap, drinks. There are showers, there is always a queue and the facilities in the shower room is very average. The bathroom is really small. Overall, this lounge is good compared with lounges in other major Chinese cities. It needs much improvement to match elite airlines lounges.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitApril 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"a disappointing lounge"

(China)

A disappointing lounge, particularly considering that it was opened less than two years ago. Compared to other lounges in China, positive points include a large number of seats available, a dedicated wireless network (slow) connection, a very small playground for children and a decent cleanness overall. However the design is cold and impersonal, the quality and quantity of food available is awful (plain rice and steamed vegetables, the choice of drinks is extremely limited (water, Coke/Fanta cans and beers, plus a Nescafe' machine), no newspapers and magazines available and no priority access to boarding.
Lounge NameV2
AirportShenzhen Baoan Airport
Type Of LoungeFrequent Flyer
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"business class lounge was very good"

(New Zealand)

China Southern Airlines business class lounge at Guangzhou Baiyun Airport was very good. Comfortable seats, the upstairs section had nibbles, and while downstairs had more extensive food. The showers were great. The negative was that the airport was very warm.
Lounge NameGuangzhou
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"First/Business lounge is very spacious"

(Australia)

The lounge entrance serves for two China Southern Airlines lounges: First/Business class lounge and a frequent flier lounge. The First/Business lounge is very spacious, has comfortable furniture and even bedroom on its first floor. You can get the bedroom key from the attendant who looks after the shower rooms. With a bit of luck a bedroom is available straight away. Massage chair (no booking required) comfortable lounge seats and a food and drinks bar are adjacent to these facilities. A larger food and drinks bar is available on the ground floor. Food is good and a number of dishes are available. Of course, many of them are Chinese dishes. Chocolates, biscuits, sweets and savoury snacks are in jars. Many types of top quality Chinese teas are available for a private 'tea ceremony' in cute crockery. Coffee and standard tea is also there. Good quality wines, champagnes and spirits are in the drinks section with soft drink section in the fridge. Staff keep replenishing the supplies and keep the lounge clean. While the reception staff speak English and also ensure that we don't miss our flights, the domestic duties staff understand more English than they can speak and communicate with smiles. All in all a very comfortable lounge. The frequent flyer lounge uses the same entrance. It has good food and drinks though the lounge is smaller than the business lounge. It also doesn't have the bedrooms. The best thing is that a silver card is sufficient for admission to this lounge. Most papers and magazines are Chinese and a large proportion of food are Chinese dishes. They are rather delicious and should not pose a problem for non-Chinese eaters. The internet may be an option.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"this is a disappointment"

(United States)

I arrived at Guangzhou early in the morning (about 5am). There was hardly anything at the airport. It was hot as we arrived and there was no aircon in the terminal. I was melting just walking from the plane through immigration. Upon arriving at the lounge, I was greeted by a girl who seemed fed up. Maybe she was forced to work at the early hour. Upon looking at my boarding pass, I proceeded upstairs hoping to freshen up with a shower. However, I was told it was not opened until 8am and my flight depart at 8:30am. Anyway, I decided to get some foods and drinks. This is a disappointment and is a waste of money.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"well below expectation"

(New Zealand)

Well below expectation for a First/Business class lounge. Poor food and beverage choice and very limited options for an international traveller. China Southern Airlines Staff at lounge desk do not communicate at all. Poor communication and very, very limited English spoken. Unable to communicate when there are delays or changes. Very poor announcements made. Speaker was broken and sitting behind a cabinet so added to the poor English, unable to hear what was being said. Could not connect to Wifi - staff unhelpful, unwilling to assist. Due to 4 hour delay in flight this was a very painful experience to be stuck here for 4 hours!
AirportShanghai Hongqiao Airport
Type Of LoungeFirst Class
Date VisitJune 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"lounge is reasonably comfortable"

(New Zealand)

Our transit stop of 7 hours turned into 9 due to aircraft delays. The lounge is on 2 levels with main eating downstairs and more limited offerings upstairs. The food for evening meal was mainly Asian style but most westerners would find something of their liking. There is not much of a variety of wine and alcohol but plenty of juice, soft drink and tea/coffee. Showers are available but you need to book at lounge reception. The lounge is reasonably comfortable and there is a free massage chair. There was one newspaper printed in English.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"tired lounge with electric sockets rather tired"

(United Kingdom)

Used twice tired lounge with electric sockets rather tired (upstairs the seat lighting kept not working as plugs fell out). Showers good but have seen wear. Massage chairs good. A lot of cleaners with minimal English and one or two higher staff who have okay english.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"staff are tolerant of us but not endearing"

(Australia)

In a very basic cold airport this lounge was just okay. As its not very busy there seemed to be enough seating and is fairly comfortable. Staff are tolerant of us but not endearing. The food was fine if you didn't want anything European and there was no alcohol to speak off other than a white red and Kirrin Beer. The classic is that they have a closed smoking room that everyone was using. Each time we left the lounge to stretch our legs we were challenged on our return to show that we were entitled to be there. Just like China Southern their lounge is okay if you can get your head around the fact that its a Chinese airline not a European one!
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 18 Reviews
4 star Skytrax Rating

China Southern Airlines

http://global.csair.com/GB/GB/Home

Guide Icon

China Southern Airlines is a member of SkyTeam. China Southern Airlines operates more than 600 passenger and cargo aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. The airline's fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

EAT : FIRST CLASS

Enjoy the finest East Asian cuisine and the Western food in China Southern Airlines first class.

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EAT : BUSINESS CLASS

Enjoy China Southern Airlines signature dish of beef noodle soup in Business class.

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review