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China Southern Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 16 reviews
4/10
4 star Skytrax Rating
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4/10

"a disappointing lounge"

(China)

A disappointing lounge, particularly considering that it was opened less than two years ago. Compared to other lounges in China, positive points include a large number of seats available, a dedicated wireless network (slow) connection, a very small playground for children and a decent cleanness overall. However the design is cold and impersonal, the quality and quantity of food available is awful (plain rice and steamed vegetables, the choice of drinks is extremely limited (water, Coke/Fanta cans and beers, plus a Nescafe' machine), no newspapers and magazines available and no priority access to boarding.
Lounge NameV2
AirportShenzhen Baoan Airport
Type Of LoungeFrequent Flyer
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"business class lounge was very good"

(New Zealand)

China Southern Airlines business class lounge at Guangzhou Baiyun Airport was very good. Comfortable seats, the upstairs section had nibbles, and while downstairs had more extensive food. The showers were great. The negative was that the airport was very warm.
Lounge NameGuangzhou
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"First/Business lounge is very spacious"

(Australia)

The lounge entrance serves for two China Southern Airlines lounges: First/Business class lounge and a frequent flier lounge. The First/Business lounge is very spacious, has comfortable furniture and even bedroom on its first floor. You can get the bedroom key from the attendant who looks after the shower rooms. With a bit of luck a bedroom is available straight away. Massage chair (no booking required) comfortable lounge seats and a food and drinks bar are adjacent to these facilities. A larger food and drinks bar is available on the ground floor. Food is good and a number of dishes are available. Of course, many of them are Chinese dishes. Chocolates, biscuits, sweets and savoury snacks are in jars. Many types of top quality Chinese teas are available for a private 'tea ceremony' in cute crockery. Coffee and standard tea is also there. Good quality wines, champagnes and spirits are in the drinks section with soft drink section in the fridge. Staff keep replenishing the supplies and keep the lounge clean. While the reception staff speak English and also ensure that we don't miss our flights, the domestic duties staff understand more English than they can speak and communicate with smiles. All in all a very comfortable lounge. The frequent flyer lounge uses the same entrance. It has good food and drinks though the lounge is smaller than the business lounge. It also doesn't have the bedrooms. The best thing is that a silver card is sufficient for admission to this lounge. Most papers and magazines are Chinese and a large proportion of food are Chinese dishes. They are rather delicious and should not pose a problem for non-Chinese eaters. The internet may be an option.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"this is a disappointment"

(United States)

I arrived at Guangzhou early in the morning (about 5am). There was hardly anything at the airport. It was hot as we arrived and there was no aircon in the terminal. I was melting just walking from the plane through immigration. Upon arriving at the lounge, I was greeted by a girl who seemed fed up. Maybe she was forced to work at the early hour. Upon looking at my boarding pass, I proceeded upstairs hoping to freshen up with a shower. However, I was told it was not opened until 8am and my flight depart at 8:30am. Anyway, I decided to get some foods and drinks. This is a disappointment and is a waste of money.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"well below expectation"

(New Zealand)

Well below expectation for a First/Business class lounge. Poor food and beverage choice and very limited options for an international traveller. China Southern Airlines Staff at lounge desk do not communicate at all. Poor communication and very, very limited English spoken. Unable to communicate when there are delays or changes. Very poor announcements made. Speaker was broken and sitting behind a cabinet so added to the poor English, unable to hear what was being said. Could not connect to Wifi - staff unhelpful, unwilling to assist. Due to 4 hour delay in flight this was a very painful experience to be stuck here for 4 hours!
AirportShanghai Hongqiao Airport
Type Of LoungeFirst Class
Date VisitJune 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"lounge is reasonably comfortable"

(New Zealand)

Our transit stop of 7 hours turned into 9 due to aircraft delays. The lounge is on 2 levels with main eating downstairs and more limited offerings upstairs. The food for evening meal was mainly Asian style but most westerners would find something of their liking. There is not much of a variety of wine and alcohol but plenty of juice, soft drink and tea/coffee. Showers are available but you need to book at lounge reception. The lounge is reasonably comfortable and there is a free massage chair. There was one newspaper printed in English.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"tired lounge with electric sockets rather tired"

(United Kingdom)

Used twice tired lounge with electric sockets rather tired (upstairs the seat lighting kept not working as plugs fell out). Showers good but have seen wear. Massage chairs good. A lot of cleaners with minimal English and one or two higher staff who have okay english.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"staff are tolerant of us but not endearing"

(Australia)

In a very basic cold airport this lounge was just okay. As its not very busy there seemed to be enough seating and is fairly comfortable. Staff are tolerant of us but not endearing. The food was fine if you didn't want anything European and there was no alcohol to speak off other than a white red and Kirrin Beer. The classic is that they have a closed smoking room that everyone was using. Each time we left the lounge to stretch our legs we were challenged on our return to show that we were entitled to be there. Just like China Southern their lounge is okay if you can get your head around the fact that its a Chinese airline not a European one!
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"the lounge is spacious"

(United States)

The lounge is spacious - about 30-40 seats. The sofas are comfortable and the room is clean. A refrigerator is stocked with 8-10 different types of beverages. The food is more a brunch style with several Chinese style breakfast items and a few western style lunch options. I was not hungry that day and I only tried the breakfast porridge and dessert cake. They were both good. The internet is fast with good signal strength.
AirportDalian Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"quite basic no frills"

(United Kingdom)

Quite basic no frills. Breakfast is poor staff are not friendly. Seats are ok if I had to spend a long time in this Lounge I would not be happy.
AirportGuangzhou Airport
Type Of LoungeBusiness Class
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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