"The staff here were nice"
2 reviews L Xu (Singapore)
✅ Trip Verified | The lounge in Changi airport are pretty spacious. Considering that there are consecutively two flights (by 777 and A380) departing to London within 30 minutes, however, the lounge was not as crowded as I expected. There were a wide selection of drinks and alcohol but the choice for food was a bit limited: only three kinds of main dish with pasta and mashed potato. The staff here were nice with great hospitality.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"a very refreshing experience"
2 reviews L Xu (Singapore)
✅ Trip Verified | I went to the Heathrow T5 arrival lounge for showering and breakfast after a 14 hours long flight from Singapore. The lounge located right after custom clearance and it's very easy to find. The reception staff were very hospitable but the lady staff in charge of assigning shower rooms was a bit inpatient. The food was nice and there were a lot of choices for breakfast. In general it was a very refreshing experience.
| Lounge Name | Arrival Lounge LHR T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"feels very cold and impersonal"
J Vasten (Brunei)
✅ Trip Verified | Lounge feels very cold and impersonal, Not very organised, by the time you find anything it’s time to go. I am sure the staff are wonderful, however, I feel they have to much work not enough workers to keep up. Food unfortunately is nothing special! The Bars are far apart, again nothing to write home about. Also upon entering the lounge I was not told the WIFI password so I will not rate that. Asked if my friend could possibly pay to get in and was told it is an invite (I get it) but what do you pay these extortionate prices for? Maybe get hold of the British airways lounge in Singapore and get some ideas from them and also they are so much more friendly, a nice smile goes along way! I have been asked if I would recommend the airline - airline yes the lounge in London Heathrow “No”
| Lounge Name | T5 South |
| Type Of Lounge | Business Class |
| Date Visit | September 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Recommended | yes |
"Absolutely rammed"
7 reviews Richard Callis (Brazil)
✅ Trip Verified | Absolutely rammed. I used to be Emerald with one world until two years ago when I changed alliances. First Class lounge at Heathrow is probably my favourite in the world, it was hard to make the decision to lose that. I don't think I have been in the business class lounge at T5 for 5 years but it has deteriorated. There were people lying across sofas as one would see in a bus station, the place looked dishevelled, it really looked like a pay to enter lounge. I did not have time to sample the food on offer but BA normally has decent food and the drinks selection was good. BA needs to think about either making more space available for frequent travellers or lifting the number of tier points to achieve Sapphire status because this lounge is simply no longer a pleasant environment to spend any significant period of time.
| Lounge Name | Galleries T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Very nice helpful staff"
7 reviews Richard Hodges (United Kingdom)
Not Verified | Used BA's Club and First Lounge. Got there early as 2 BA flights that day about 3 hours apart so was reasonably busy. Found 2 comfortable seats in a quiet corner without any problem. Good choice of beverages - beers, wines and spirits - and had a glass of Prosecco brought to us. Very nice helpful staff who cleared up tables and refreshed the rather limited food options frequently. In common with most North American lounges the food options for Business passengers was limited to 3 types of sandwiches, vegetarian wraps, potato crisps nuts and two types of cheese cut into squares. No hot/cooked choices. Notwithstanding the limited choice of food it was a comfortable and quiet enough place to while away a couple of hours before the flight.
| Airport | San Francisco Airport |
| Type Of Lounge | Business Class |
| Date Visit | July 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"good choice of hot and cold breakfast"
7 reviews Richard Hodges (United Kingdom)
Not Verified | Flew from LHR Saturday 7th July and used the T5 Galleries Lounge (North, I think). Plenty of room, not too crowded and easy to find comfy seats for my wife and I. Actually quite a good choice of hot and cold breakfast food so indulged, and also plenty of drink options both alcoholic and the tea/coffee variety. Lounge got busier as the morning wore on but still very pleasant.
| Lounge Name | Galleries |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | July 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Small lounge with good seating"
18 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Small lounge with a strange bell you have to ring in the terminal to get someone to let you in, Split into 2 sections one for First Class and one for Club Class. Small lounge with good seating, Very limited offerings, Tea, Coffee soft drinks and Alcohol. Some crisps a very small selection of sandwiches and some cheese. Really depressing you would expect more especially at the prices we have paid. One member of staff on the desk and one (Male) floor walking but he really didn't want to be doing this or even working at all, If you don't want your job I am sure someone else would love it! Toilets were clean and tidy. Just looking forward to the NEW Terminal opening.
| Lounge Name | British Airways Lounge |
| Airport | Bermuda Airport |
| Type Of Lounge | Business Class |
| Date Visit | May 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"food on offer was poor"
David Iles (United Kingdom)
❌ Not Verified | British Airways use this lounge in the International Terminal at Atlanta airport which is a shame given in the old International Terminal they had their own lounge which was head and shoulders above this offering. Upon arrival the lounge was already very full given the number of airlines using it and individuals who can access it via various flyer programmes. There were many dirty plates, glasses and cups on the tables and it appeared only one individual tasked with clearing them, not a great start. The carpet in many places was dirty and food scraps and litter was there for all to see. The food on offer was poor, in reality nothing more than snacks and the two packets of crisps my partner selected both had best before dates of July 2017, which I believe to be unacceptable. One staff member did engage, offering to get us some food, which we politely declined the rest were somewhat indifferent, given this is a customer facing service I was expecting better. Passengers travelling in the premium cabins of many of the airlines using this lounge will I am sure be deeply disappointed at the service offering, when compared with their airlines “own" lounges. The airlines need to bring pressure for the service and quality to be improved as this is a disappointing way to end a trip.
| Lounge Name | The Club at ATL |
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | Frequent Flyer |
| Date Visit | May 2018 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"there is a nice small lounge"
10 reviews Neil Jeram (Australia)
✅ Trip Verified | Terminal 5 is one big box! Once through a painless security check it was off to find the BA lounge. First off was the North lounge. The lady said best to try the south one as that was extremely busy. So walked the length of the terminal (which itself is a very very busy place) and to the north lounge. This was far bigger and initially had space. The afternoon wore on and it became very packed. Commuter traffic across Europe is very busy and reflected in the lounge. So with that jumped onto the transit and to T5B concourse where there is a nice small lounge, very quiet, same food choices and had a decent shower and feed before departing. My advice? Use this lounge and not the ones in the main concourse.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | May 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"my worst lounge experience ever"
S Meacher (Indonesia)
✅ Trip Verified | I was using this lounge as a customer of Qatar Airways, and the lounge is advertised as being open until 20:30. I arrived at 19:50 and it was clear that the surly woman at the reception was in going-home mood. She tried her best to send me to the other lounge that I qualified for, however eventually let me in. The lounge was in a terrible mess. The chars were out of position, newspaper rack in disarray, food selection was a mess. Then at 20:05 I tried to use the restroom, however the floor had already been mopped and the cleaning service cart was placed across the entrance, with the cleaner leaning on a lounge chair next to it, playing on his mobile. I asked him if the bathroom was closed. After a glare from him, he pushed back the cart for me. A moment later when I exited, I overheard him cursing in Italian. By far my worst lounge experience ever.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Date Visit | April 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
