British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 357 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
4/10

"great improvement on the old lounge"

(United Kingdom)

Great improvement on the old lounge. Quite small but well appointed. The First restaurant excellent - although we were the only two customers - with service both efficient and attentive. Bit of a walk to get there from the underpass walkway however although if you're not in a desperate hurry it's no real problem. As usual this comes at the end of a mass of confusion and waiting for security even in the Premium queue.
Lounge NameGalleries Lounge
AirportWashington Dulles Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"service can be inconsistent"

(United Kingdom)

Had a longish layover due to BA delay and resulting re-booking so decided to use one of the cabanas. These are hotel-style rooms with day bed TV and music and a private bath. Had champagne and lunch delivered to the room so very nice. Then I discovered that the room only had one temperature - freezing cold Also the rooms back up to what may be a kitchen with constant banging of doors and other loud noises. Not very much chance of getting a rest here. Finally moved out into the lounge proper which is already showing some signs of wear and struggles to accomodate everyone at busy times. Restaurant food choices are rather uninspired and presentation not of the highest standard. Service can be inconsistent. For an exclusively First Class lounge this could be better.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"it had deteriorated even further"

(United Kingdom)

I recently read a review on this website regarding the Terrace lounge facilities at Jersey airport and was shocked to find it had deteriorated even further from the original submission. Food and dirty plates had been left out for many hours stained carpets and a poorly stocked bar compounded by a member of staff deciding to leave the lounge at 8 pm half an hour before the last flight was due to depart. Passengers had no idea it had incurred a delay and our only source of information came from data streams located on TV’s 100m away from the lounge. Simply terrible British Airways I would recommend that anyone flying Business class from Jersey attempts to spend as much time away from the lounge as you will only be disappointed with the service.
Lounge NameClub Europe
AirportJersey Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food selection is simple"

(United Kingdom)

Club Europe Lounge at Gatwick is very nice. It is on two floors and very spacious. The food selection is simple (only sandwiches pasta salads and similar and cheese with biscuits) plus the usual snacks. The only hot food served is soup. Very good selection of drinks with champagne on request very good selection of newspapers and magazines. IT workstations worked very well and are very modern. The toilet facilities are good with excellent showers and you can ask for Elemis products. The only downside was the lack of atmosphere. The lounge is very quite and with no music played in the background it could have been very boring.
Lounge NameClub Europe / World Lounge
AirportLondon Gatwick Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"good atmosphere"

(United Kingdom)

Small but fine for the number of travellers on the day. Good atmosphere. Standard of food and drink good but range limited in comparison to say Galleries. so scores down a little.
Lounge NameClub World
AirportMontréal Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"decor is drab"

(United Kingdom)

Only food available was cheese and crackers. A waitress eventually appeared but did not approach anyone - she had to be asked for drinks. She brought them through and was never seen again. The room is fully enclosed and looks out on the seating area in the departure lounge - before security. The decor is drab a few magazines to read as well as some out of date newspapers. Couldn't wait to get on the plane. Shame as it soured the end of our holiday slightly.
Lounge NameClub World
AirportAntigua Vc Bird Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"pleasant and efficient staff"

(United Kingdom)

Pretty busy lounge with good wifi and announcement when new UK newspapers arrived. Alcoholic drinks only available through a servery with occasional missing staff and therefore short queues and delays. Pleasant and efficient staff.
Lounge NameClub World
AirportSeattle Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages