British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 362 reviews
4/10
4 star Skytrax Rating
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3/10

"pleasantly surprised with plenty of seating available"

(United Kingdom)

This is a shared lounge used by several airlines - pleasantly surprised with plenty of seating available. Lounge looks modern with lots of natural daylight spacious clean. On one side is quite a large bar. No self service for coffee tea etc you go to the bar and have your drink prepared for you - I think this gives a more personal service. On the bar is a menu listing available sandwiches. Around the lounge were monitors displaying flight information and announcements were made frequently about boarding or gate changes which is in contrast to Heathrow T5 where there are no announcements. I prefer announcements as you don't need to keep getting up. Near reception is a smoking room with a television displaying the news. The smoking room was as comfortable as the main lounge and was just as clean with staff clearing cups and plates regularly across the entire lounge. A magazine rack was located near the entrance with daily newspapers and magazines in Russian Ukrainian and English but staff weren't clearing left newspapers often. When my flight was called the gate was literally 30 feet away. This lounge certainly was a relaxing retreat away from the crowds and I wish more were like this.
AirportKiev Borispol Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"you will struggle to find a comfortable seat"

(United Kingdom)

This is easily the poorest of all the BA 1st class lounges I have frequented. It is a reasonably large space which fills up very rapidly within a few hours of the 2 to 3 late night flights back to London. Very often you will struggle to find a comfortable seat. I no longer eat anything in this lounge as the quality of the catering is not up to scratch. You will hardly ever find a UK newspaper (unless you are 3-4 hours early) and I can't think of a single redeeming feature of this lounge - not even a good view. It is well overdue a complete refurbishment and the general decor is grubby and tatty. Singapore - London is a very busy route for BA and presumably therefore somewhat profitable. If you travel the same route with Singapore Airlines the lounges are far superior as is the general lounge service.
AirportSingapore Changi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"found the lounge very comfortable"

(United Kingdom)

I found the lounge very comfortable. Enough space for everyone although it was a Friday before a bank holiday weekend. The choice of hot food is limited but appropriate. Used plates and glasses are promptly removed by the staff who are polite and assist requests promptly. I didn't use the showers but the Elemis receptionist went out of her way and gave me her unused personal Elemis lip saver although these products were not generally available to passengers. BA should improve the magazines selection.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"very nice large and spacious"

(United Kingdom)

The new club lounge at T3 is very nice large and spacious with different seating areas. There was a large selection of both hot and cold food. The red and white wines are in different seating areas which is slightly strange and champagne is only available if you ask. The staff were attentive and customer service could not be faulted.
Lounge NameClub World
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"great improvement on the old lounge"

(United Kingdom)

Great improvement on the old lounge. Quite small but well appointed. The First restaurant excellent - although we were the only two customers - with service both efficient and attentive. Bit of a walk to get there from the underpass walkway however although if you're not in a desperate hurry it's no real problem. As usual this comes at the end of a mass of confusion and waiting for security even in the Premium queue.
Lounge NameGalleries Lounge
AirportWashington Dulles Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff friendly and helpful"

(United Kingdom)

This is the new improved lounge and is for those entitled to "First Class" privileges but not travelling First Class I was travelling domestically so this was why I used this lounge. Seriously this is the best BA can come up with after how many years. I asked for the restaurant and was shown the buffet. The lounge was nice even allowing for the fact that it was hot in some areas and cool in others. Showers were basic. Staff friendly and helpful. Not worth the effort to try it out.
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"service can be inconsistent"

(United Kingdom)

Had a longish layover due to BA delay and resulting re-booking so decided to use one of the cabanas. These are hotel-style rooms with day bed TV and music and a private bath. Had champagne and lunch delivered to the room so very nice. Then I discovered that the room only had one temperature - freezing cold Also the rooms back up to what may be a kitchen with constant banging of doors and other loud noises. Not very much chance of getting a rest here. Finally moved out into the lounge proper which is already showing some signs of wear and struggles to accomodate everyone at busy times. Restaurant food choices are rather uninspired and presentation not of the highest standard. Service can be inconsistent. For an exclusively First Class lounge this could be better.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"it had deteriorated even further"

(United Kingdom)

I recently read a review on this website regarding the Terrace lounge facilities at Jersey airport and was shocked to find it had deteriorated even further from the original submission. Food and dirty plates had been left out for many hours stained carpets and a poorly stocked bar compounded by a member of staff deciding to leave the lounge at 8 pm half an hour before the last flight was due to depart. Passengers had no idea it had incurred a delay and our only source of information came from data streams located on TV’s 100m away from the lounge. Simply terrible British Airways I would recommend that anyone flying Business class from Jersey attempts to spend as much time away from the lounge as you will only be disappointed with the service.
Lounge NameClub Europe
AirportJersey Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food selection is simple"

(United Kingdom)

Club Europe Lounge at Gatwick is very nice. It is on two floors and very spacious. The food selection is simple (only sandwiches pasta salads and similar and cheese with biscuits) plus the usual snacks. The only hot food served is soup. Very good selection of drinks with champagne on request very good selection of newspapers and magazines. IT workstations worked very well and are very modern. The toilet facilities are good with excellent showers and you can ask for Elemis products. The only downside was the lack of atmosphere. The lounge is very quite and with no music played in the background it could have been very boring.
Lounge NameClub Europe / World Lounge
AirportLondon Gatwick Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"good atmosphere"

(United Kingdom)

Small but fine for the number of travellers on the day. Good atmosphere. Standard of food and drink good but range limited in comparison to say Galleries. so scores down a little.
Lounge NameClub World
AirportMontréal Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages