British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 362 reviews
4/10
4 star Skytrax Rating
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4/10

"lounge was small very limited food"

(United Kingdom)

Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small very limited food - cheese platter 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"old fashioned with a poor selection of food"

(United Kingdom)

The lounge in Miami needs a total refurbishment its old fashioned with a poor selection of food. A real let down.
AirportMiami Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not worth the extra cost in my opinion"

(United Kingdom)

Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"the staff however are exemplary"

(United Kingdom)

Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff however are exemplary - very welcoming professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.
AirportPhiladelphia Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"shocked is all I can say"

(United Kingdom)

Shocked is all I can say. After trying the Concorde Lounge earlier in the year the Terraces was a huge let down. We got to the airport 4 hours before the flight yet told the spa was full. The food was mediocre we had to ask for champagne. It was comfortable enough and the wifi was good.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"everything felt like a 60s time warp"

(United Kingdom)

As a Gold card member I could use this lounge (unlike Heathrow's Concorde lounge which is exclusive for 1st passengers) as I awaited my flight to Antigua. Carpet very worn and dull as was most of the chairs and seating; everything felt like a 60s time warp. Food/breakfast was OK - nothing to speak about. Coffee machine appeared to be the only thing different to the club terraces option. Disappointing.
AirportLondon Gatwick Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the attentive staff that makes this lounge a real pleasure"

(United Kingdom)

It's the attentive staff that makes this lounge a real pleasure. Staff members have always gone the extra mile to deal with seating upgrade and flight change and other special requests. Efficiency and smiles are a great combination. Food and drink are average but adequate. Too bad the washrooms are outside the lounge.
Lounge NameTerraces Lounge
AirportBerlin Tegel Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"might find it difficult to find a seat"

(United Kingdom)

This lounge is shared by BA and Qantas and doesn't have many seats. So unless you get there quite early you might find it difficult to find a seat. The seats are old and need a make over. The choice of drinks is limited. Only one red one white and one sparkling wine (not champagne). The choice of food was limited to nuts fruit cold finger sandwiches cheese and crackers and Asian snacks (very tasty). Okay selections of newspapers no TV screens and a limited number of IT stations with one out of order. The lavatories were clean and so were the shower rooms.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"if you travel to Antigua and miss it don't worry about it"

(United Kingdom)

There is a daily flight to/from Gatwick from Antigua and it is a disGrace that BA use this shoddy "shared" lounge - landside at Antigua VC Bird Airport. Its like a tomb - windows are shuttered and those not - look into a large waiting area that never seems to be used. An array of snacks are left on the sideboard - a bit of cheese and raw vegetables - drinks are served by a waiter. Dire - if you travel to Antigua and miss it don't worry about it.
AirportAntigua Vc Bird Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
no
4/10

"lounge is very clean and the staff friendly and welcoming"

(United Kingdom)

The BA lounge in MXP is an old style terrace lounge. The lounge is very clean and the staff friendly and welcoming. The food served is quite good all Italian style focaccia sandwiches small pizzas etc. The choice of drinks is good with lots of typical Italian drinks available. Good selection of newspapers and a few IT stations although only one was working properly. There was also a smoking room available. Dirty plates and glasses were cleared continuously.
AirportMilan Malpensa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages