British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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3/10

"very small with no privacy"

(United Kingdom)

Very small with no privacy. Close to gate so you can sit and watch plane being loaded. Poor selection of food and drink. Some strange sandwich fillings so ended up with a bag of crisps. WI-fi very slow. Toilets only had 2 cubicles to share with club lounge. Disappointing.
AirportVancouver Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the choice of drinks was reasonable"

(United Kingdom)

The First Class lounge looks attractive and seemed classier than the Club lounge next door. The choice of drinks was reasonable with decent champagne but the quality of whiskey was rather low for a First class lounge. I used the showers in the Business Class lounge next door it was okay but I have certainly had better experiences. The real serious disappointment was the choice of food there were some cold sandwiches and packets of cheap cheese and a variety of crisps etc but nothing hot - a real let down.
Lounge NameTerraces Lounge
AirportNew York JFK Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"bright airy great views"

(United Kingdom)

Bright airy great views. Quite busy for 6.15 on Sunday morning but I guess there were a lot of passengers having arrived fro the US Far East and Australia. Lots of seating and quite varied seating from armchairs to bar stools. Staff exceptionally friendly. Food OK but plentiful. Could do with a few more sockets for charging iPhones etc. Overall a very good experience.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
3/10

"pleasant enough lounge"

(United Kingdom)

Pleasant enough lounge. Separate area for those who want to watch TV. Not a great selection of drinks food adequate. Plenty of power points. You don't get blinded by the sun in this lounge as you do in other areas of the airport including the walk to the lounge from Security.
Lounge NameAdmirals Club
AirportParis CDG Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"the carpets looked pretty filthy"

(United Kingdom)

There appear to be two lounges at Prague. The Crystal and another The Citigold which is supposed to be the better option. Considering the rest of the Airport which is spacious clean and serviceable the lounges were quite frankly awful. We had travelled BA Club Europe and were given passes to the Crystal Lounge. This offered a coffee machine and some nuts and limited seating. We then tried the Citigold as we have gold cards and this was not a lot better. They offered a fridge with some rather dry rolls and an assortment of cold salad pasta in individual pots. A plate of broken biscuits and solf drinks. The carpets looked pretty filthy and I was quite glad to get out of there Free wi-fi was available but we would probably have been better down at KFC in the main hall.
AirportPrague Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"significantly better than some of the lounges in T5"

(United Kingdom)

An excellent lounge plenty space comfortable and with good food. Significantly better than some of the lounges in T5.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"staff clear tables very quickly after passengers leave"

(Bahamas)

Design is good plenty of different areas and types of seating excellent selection of beverages and good selection of food although not outstanding. Staff clear tables very quickly after passengers leave and are very helpful. A very comfortable experience overall - could possibly be improved by an area for sleeping.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"a most enjoyable way to start a trip"

(United Kingdom)

I spent about 8 hours in the lounge complex at Heathrow T5 and was impressed about the constant changes of food throughout the day. I used the north south and satellite lounges and they had variations on the menus. The north and satellite lounges do have manned cloakrooms to store belongings whereas the south lounge you leave items at your own risk. The lounges were kept clean and tidy despite the constant churn of passenger use. If you are looking for peace and quiet the satellite terminal is the quietest and if you require champagne it is upon request. Shower and bathroom facilities were also very good and kept clean. Wifi is free and plenty of computers to use. A most enjoyable way to start a trip.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"usual fare - nosh a bit ordinary"

(United Kingdom)

In the North wing of T5. It is huge although on a Sunday morning plenty of the seat were occupied. Usual fare - nosh a bit ordinary. Seat so-so on comfort. All a bit so so really.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"seating was comfortable and staff were efficient and very helpful"

(United Kingdom)

I was travelling on the daily BA flight to London we hit the lounge fairly early and there was nothing much to show in the way of snacks etc. In a conspiratorial voice we were told to tell the bar staff that we were flying with BA and so would not be charged for drinks and so forth (the prices for AA Passengers were ridiculous). We were also told that "hot food" would be available when the last AA flight departed. This proved to be soup and a tray of sandwiches some crudities and a dip. Seating was comfortable and staff were efficient and very helpful. Good views of the runway and ramps from the bar area. There were no showers and the bathrooms were not very modern and the fittings were in need of a makeover.
Lounge NameAdmirals Club
AirportSan Diego Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages